Contact Us

To help prevent spam, Javascript is required in order for you to use this form.

Changelog

MyClient has been in use and in development since 2008. This page contains a weekly summary of changes made to MyClient by the continuous integration systems, from the time leading up to the public beta programme.

Week ending 2012-03-24

  • Feature: Allow access via multiple hostnames for an installation
  • Feature: Background synchronisation task
  • Feature: Introduce green and grey variants on the 'Modern' display template
  • Feature: Introduce default text for system messages
  • Feature: Disable automatically adding backupsets to the watchlist on initial import
  • Feature: Allow configuring whether MyClient or OBS sends welcome emails
  • Feature: Allow configuring whether resellers can modify user quotas
  • Feature: Add a note to an account when a quota is rolled back
  • Feature: Server Connectivity Tester
  • Feature: Automatically register new servers with all primary resellers
  • Feature: Allow clicking on reseller names on 'Customer Detail' pages
  • Feature: Allow hiding installation summaries on the homepage
  • Feature: Prevent closing the 'Edit Server' dialog with unsaved changes
  • Feature: Prevent progressing through the Setup Wizard without first configuring a server
  • Feature: Disable showing the 'Bug Report' link to resellers
  • Feature: Provide SSL automatically to all new licensees
  • Add macro substitutions to the 'Email Welcome (reseller)' and 'Email Report Footer (reseller)' pages
  • Introduce consistent error messages for dialog boxes
  • Fix an error where the page title does not display correctly
  • Fix an error where in-page dialogs display with the wrong width
  • Fix an error where some non-customisable messages refer to our demo branding
  • Fix: Update the Google Maps and Google Earth API versions to v3
  • Fix: Replace mail processing switch with button for internationalization
  • Fix an issue where mails might be queued with mail processing disabled
  • Fix an issue where it was possible to remove the last primary reseller
  • Fix an issue where the background synchronisation task did not verify server connectivity
  • Fix an issue where backupsets could be missing on the initial import if no jobs had run
  • Fix an issue where 'more detail' links were invalid in Watchlist emails
  • Fix an issue where the 'temporary downtime' maintenance page displayed incorrect branding
  • Fix an issue where errors were generated if no mail-to-ticket POP3 server was configured
  • Fix the size of small OBM and ACB logos to more closely match the aspect ratio of large OBM and ACB logos
  • Fix an issue where 'MyClient' was displayed instead of the branded name on some internal pages
  • Fix an issue where system users could not be saved with no available servers
  • Fix an issue where the Refresh image button on the 'Customer Detail' page would not update the last job status

Week ending 2012-03-31

  • Feature: Structure for international translations
  • Feature: German translation for backup messages (Thanks R.R.)
  • Feature: German translation for backup reports (Thanks R.R.)
  • Feature: Option to ignore invalid SSL certificates for AhsayOBM servers
  • Feature: Improve AhsayOBM API error logging support
  • Feature: Introduce extra customisable fields for all backup report email warnings, to allow further translation
  • Feature: Introduce API workarounds for known AhsayOBS API issues on 6.5.4.0, 6.5.2.0, 6.3.0.0
  • Feature: Introduce history thermometers on the Event Log and Watchlist
  • Feature: Update the refresh image button to rewrite the data usage table on 'Customer Detail' pages
  • Refactor the dynamic mini watchlist to reduce memory usage
  • Greatly improve speed for generating backup report previews
  • Fix an issue where some AhsayOBM warnings were treated as fatal
  • Fix an issue causing double-escaping in the ticket system
  • Fix an issue causing a divide-by-zero error with the quota bars
  • Fix an issue where download links and editor were displaying the incorrect product name
  • Fix an issue where the quick customer find drop-down would not work for account names containing underscores
  • Fix an issue where tickets displayed with an incorrect character encoding
  • Fix an issue where units were not displayed in quota rollback notes
  • Fix an issue where special characters did not correctly convert to uppercase
  • Fix an issue where the filesystem browser did not support Linux directory separators
  • Fix an issue where several dialog boxes displayed with an incorrect character encoding
  • Fix an issue where several user-editable fields were displayed unescaped
  • Fix an issue where images in bulk mails were not displayed correctly

Week ending 2012-04-06

  • Feature: introduce a 'link' icon for Group Policy backupsets
  • Feature: Allow deleting resellers
  • Fix an issue where certain inputs could cause incorrect character encoding on ticket subjects and comments
  • Fix an issue causing invalid links for backupset names containing ampersands
  • Fix an issue where backupset names could be reported as 'null'
  • Fix an issue where the upload size of a backupjob was reported as 'B'
  • Fix an issue where incorrect backupsets were reported for certain Group Policy backupsets
  • Fix an issue where incorrect backup reports were generated for certain Group Policy backupsets
  • Fix an issue where resellers were able to rewrite a saved password
  • Fix an issue where backupjobs were reported multiple times in the history thermometer
  • Fix an issue where basic features were available to installations with insufficient permission
  • Fix an issue preventing the creation of resellers without the ability to monitor backups
  • Fix an issue where reseller email addresses could be exposed to other resellers
  • Fix an issue where the backup history thermometer could display an incorrect username
  • Fix an issue where duplicate backupsets appeared in the watchlist
  • Fix an issue where a certain class of emails could be sent while mail processing was disabled
  • Fix an issue where default monitoring priorities caused no backups to appear on the Event Log by default

Week ending 2012-04-13

  • Feature: Allow saving backupset and backupjob searches
  • Feature: Display a warning when POP3 connectivity is unavailable
  • Feature: Support connecting to POP3 servers with invalid SSL certificates
  • Feature: Allow customising and disabling the response email to ticket emails
  • Feature: Allow searching through Group Policy backupsets
  • Feature: Allow searching through 'Consecutive Unchanged' and 'Consecutive Identical Errors' on the 'Search Backupsets' page
  • Feature: Allow searching through backupset names on the 'Search Backupsets' page
  • Feature: Job Report Overview (available via the 'Report' button on the 'Customer List' page)
  • Improve plaintext email detection, fixing an issue where HTML emails were converted to tickets
  • Fix an issue where the customised email footer did not display on quota rollback emails
  • Fix an issue where experimental pricing support was displayed on installations with insufficient permssion
  • Fix an issue where emails with international characters in the subject displayed incorrectly
  • Fix an issue where invalid emails were extracted from the body of a ticket email
  • Fix an issue when using the refresh image-button on a customer after removing their server from MyClient
  • Fix an issue where the 'Find Errors' default search was not matching the displayed filter
  • Fix an issue where lengths were calculated incorrectly on the 'Search Backupsets' page
  • Fix a cosmetic issue with the module list on 'Customer Detail' pages
  • Fix an issue where UNC paths were not displayed in the folder browser

Week ending 2012-04-20

  • Feature: Dutch translation
  • Feature: 'Unfiltered' event log view
  • Feature: Allow graphing load schedules per-server
  • Feature: Prefill fields when reprinting an existing installation summary
  • Feature: Consolidate all quota rollback emails
  • Feature: Allow searching software version on the 'Search Backupsets' page
  • Feature: Allow auditing file passwords
  • Feature: Include compressed and encrypted debugging information with API error reports
  • Feature: Allow clearing the entire Watchlist
  • Feature: Allow adding backupsets to watchlist from the 'Search Backupsets' page
  • Feature: Allow running backups immediately from the 'Search Backupsets' page
  • Feature: Add known warnings to API error reports
  • Feature: Redesign the 'Search Backupsets' and 'Search Backupjobs' page
  • Feature: Integrate 'Backupsets With No Schedule' into the 'Search Backupsets' page
  • Feature: Integrate 'Backupsets With No Changes' into the 'Search Backupsets' page
  • Feature: Improvements to the new-licensee provisioning process
  • Feature: Display more information on the 'System Communication Settings' page
  • Improve German translation
  • Improve performance when closing a dialog window
  • Improve the server connectivity tester to detect corrupt AhsayOBS profiles
  • Improve usability of the 'Edit System Operator' dialog
  • Fix an issue where blank reply addresses caused email to not send
  • Fix an issue where the wrong caption was displayed for some dialog windows
  • Fix an issue where background tasks would not start on certain installations
  • Fix an issue where blank quota rollback emails might be sent
  • Fix an issue where CSV parsing was not correctly handled with cross-platform line endings
  • Fix an issue where several dynamic areas contained incorrect string encoding
  • Fix an issue where a server communication issue at a certain point in time could cause user information to be hidden
  • Fix an issue where sub-header bars could appear outside the page if the user's session expired

Week ending 2012-04-27

  • Feature: Allow searching by reseller on the 'Search Backupsets' and 'Search Backupjobs' pages
  • Feature: Allow immediate provisioning of new MyClient licensees
  • Feature: Backupset Editor
  • Improve page load performance by combining HTTP requests
  • Improve Backupset Editor to allow modifying pre/post commands
  • Fix an issue where multiple backupsets would not run correctly
  • Fix an issue where bug reports could contain invalid characters
  • Fix an issue where the subject line of a bulk message was empty when editing an existing message
  • Fix an issue where the subject line of a bulk message could contain invalid characters
  • Fix an issue where multiple selection on the 'Search Backupjobs' page could behave incorrectly
  • Fix an issue where the customer autocomplete box could display invalid characters
  • Fix an issue where notes were inaccessible in certain permission structures
  • Fix an issue where date-sold and date-started could be overridden
  • Fix an issue where notes could contain invalid characters
  • Fix an issue with non-compliant HTML on certain pages
  • Fix an issue with non-responsive behaviour when dragging or resizing a dialog window
  • Fix a cosmetic issue on the run backup dialog
  • Fix an issue where password reset emails required mail processing to be enabled

Week ending 2012-05-04

  • Feature: Allow searching backupsets by 'Local Copy Enabled'
  • Feature: Option to display quota in place of ACB branding on the 'Customer List' page
  • Feature: Allow searching backupsets by Customer Tags and Customer Name
  • Improvements to internal deployment systems
  • Improvements to the Backupset Editor
  • Update the design of the 'Seed Load' page
  • Update German translation
  • Update Dutch translation
  • Fix an issue where communication with OBS would fail in certain scenarios

Week ending 2012-05-11

  • Improvements to the Backupset Editor
  • Fix an issue with displaying the customer name on backupset searches
  • Fix an issue with searching for backupsets skipping offsite backup

Week ending 2012-05-18

  • Feature: Look up in-progress jobs to view current filename and expected total upload size
  • Feature: Allow searching for backupsets by data size and/or retention size
  • Feature: Graphical customer overview by data size, retention size, and billing amount
  • Feature: Graphical overview of customer's quota usage
  • Feature: Allow creating custom reports from a backupset search
  • Feature: Create a new branding template for new MyClient installations
  • Feature: Apply sensible default textual branding when an installation is unbrandable
  • Feature: Allow restoring backups directly from customer detail pages
  • Feature: View historical server latency (select 'Ping Monitor' on 'Manage Servers' page)
  • Improve the speed of calculating a user's billing amount
  • Improve memory usage of certain background tasks
  • Improve restore dialog authorisation to fall back to customer's encryption key if the password is not securely stored within MyClient
  • Improve visual consistency of run-backup dialogs by merging internal systems
  • Improve page load performance of the backupset editor
  • Improve distinction between multi-operator support and reseller support
  • Fix an issue where the backupset editor allowed a filter to apply to neither files nor directories
  • Fix an issue where tickets could appear multiple times in a ticket summary email report
  • Fix an issue where the file browser could not recurse into a directory with an apostrophe in the name
  • Fix an issue where data size and retention size could be confused under certain situations
  • Fix an issue where 'Working Directory' and 'Command' were incorrectly labeled in the backupset editor
  • Fix an issue where 'missing parameter' would be displayed in the backupset editor
  • Fix an issue where pre/post commands would disappear from the backupset editor in OBS versions prior to 6.9.0.0
  • Fix an issue where incorrect branding could be displayed on an alert sent by the ping monitor
  • Fix an issue where Outlook Calendar support would be erroneously included into certain licensees
  • Fix an issue where full MyClient pages could be loaded within the mail history dialog window
  • Fix an issue causing scripts to not load on certain pages
  • Fix an issue regarding the granularity of enabling thermometer support

Week ending 2012-05-25

  • Feature: Support provisioning MyClient installations with restricted featuresets
  • Feature: Allow viewing backup schedules aggregated over weeks
  • Feature: Automatically select server port from transport
  • Feature: Allow searching for backupsets where the source does not contain a certain word
  • Improve error detection in 'Test Connections' for issues caused by IPFilter configuration
  • Improve the default User-Agent to use no characters that would be treated specially by a regular expression
  • Improve the scheduling of background tasks to more evenly distribute load on each MyClient node
  • Fix an issue where ACB accounts could be created with incorrect quota in certain situations
  • Fix an issue where the web-based login form would not allow legacy passwords under 6 characters in length
  • Fix a cosmetic issue with the Setup Wizard on a restricted feature set
  • Fix a cosmetic issue that occurred while attempting to provision a hostname already in use

Week ending 2012-06-01

  • Feature: Allow setting an OBS User Group for each custom plan
  • Feature: Allow toggling module counts on Customer List page
  • Feature: Allow user-specific overrides for Thermometers and Module-count features
  • Feature: Allow choosing the time of day to roll back temporary quota allocations
  • Feature: Hide product from download page if product name is blank, for single-product licensees
  • Improve failure conditions when node is undergoing system maintenance
  • Improve the 'refresh' image button to handle more classes of server error
  • Fix an issue causing some images on certain emails to be displayed with the wrong dimensions
  • Fix an issue where the customer's username could be cleared while creating a new account
  • Fix an issue causing graphical repetition while editing Monitoring Priorities for certain types of Group Policy Backupsets
  • Fix an issue preventing users with certain permissions from editing Monitoring Priorities
  • Fix an issue causing users to not be removed from untracked servers
  • Fix an issue causing reports to link incorrectly with certain types of Group Policy Backupsets
  • Fix an issue causing repeated untracking of certain types of Group Policy Backupsets
  • Fix a cosmetic issue relating to the hover arrows on graph displays
  • Fix a cosmetic issue relating to scrolling through historical data in the Ping Monitor
  • Fix a cosmetic issue while searching for backupsets
  • Fix a cosmetic issue causing the 'Refresh' warning to not appear on the 'Manage servers' page

Week ending 2012-06-08

  • Feature: Add per-user options to control sending backup reports
  • Feature: Hit a web URL on new customer signup
  • Feature: Allow searching historical emails by subject line
  • Improve the quota-modify dialog to not refresh the entire page upon incorrect password
  • Improve the run-backup dialog to automatically close on success
  • Improve the stylistic integration of the Edit-Operator dialog
  • Improve workflow for migrating licensees between server nodes
  • Fix an issue causing removed servers not to be unlinked from attached resellers
  • Fix an issue with autocomplete causing an error under certain conditions on the customer-dialog page
  • Fix an issue causing exposure of debug information in very rare conditions
  • Fix an issue where a user's information could be lost if the server was uncontactable when pressing the image-refresh button
  • Fix an issue regarding contacting backup servers for unknown 0000-00-00-00-00-01 backupjobs
  • Fix an issue with the server connectivity tester if the server responds correctly but contains no users
  • Fix an issue with the in-progress-lookup dialog when no backupsets are present for a given username
  • Fix a cosmetic issue showing incorrect customer count in certain conditions on the manage-resellers page
  • Fix a cosmetic issue causing arrows to disappear when looking into future graphical histories
  • Fix a cosmetic issue by removing redundant Reseller filters for reseller operators on the Watchlist, Event log, and Search pages
  • Prevent reseller operators from searching by Server on the Search Backupsets and Search Backupjobs pages

Week ending 2012-06-15

  • Feature: Allow specifying VAT / GST level
  • Feature: Allow removing, forwarding and re-sending items in the mail queue
  • Feature: Allow re-sending a day's backup reports
  • Feature: Allow using a comma as the decimal separator in billing fields
  • Improve the mail-to-ticket linked-account detection to incorporate the email sender
  • Improve the cosmetic integration of advanced account search feature, and move editing options into a dialog window
  • Improve deployment processes to further minimise interference and improve performance
  • Fix an issue where not specifying a date on the schedule lookup page did not return an error
  • Fix an issue where characters would appear incorrectly on the customer information slide panel
  • Fix an issue regarding contacting backup servers for unknown 0000-00-00-00-00-01 backupjobs in certain situations
  • Fix an issue with disabling backup reports for specific customers
  • Fix an issue where deleted backupsets would still appear in the backupset editor
  • Fix an issue retreiving information for customers whose usernames use different byte representations between ISO-8859-1 and UTF-8
  • Fix an issue with the clickable area on column names in the advanced account search
  • Fix a cosmetic issue with hover tips that loaded remote data
  • Replace the plan-autocomplete field in the System Behaviour settings with integration with custom plan support

Week ending 2012-06-22

  • Feature: Allow toggling plan visibility
  • Feature: Introduce the option to allow signing in to MyClient from multiple locations
  • Feature: Allow restricting access to the Downloads page and the 'View All' section
  • Improve performance by removing certain unnecessary database calls
  • Fix an issue where case sensitive components could cause delays in new deployments
  • Fix an issue where the backupset editor could report 'null' on failure
  • Fix an issue with displaying the user home location on Windows servers
  • Fix an issue saving changes to a backupset on OBS version 6.5.x.x
  • Fix an issue displaying plans that require the exclusive flag set
  • Fix an issue with default billing types and frequencies not being propagated to new installations
  • Fix a cosmetic issue by updating certain cached data immediately after using the backupset editor

Week ending 2012-06-29

  • Feature: Allow disabling sending API credentials in favour of URL rewriting on a per-server basis
  • Feature: Allow selecting AdGroups from the server in dialogs on the 'Manage System Users' page
  • Feature: Allow selecting UserGroups from the server in the 'System Behaviour' and 'Custom Plans' pages
  • Feature: Allow using block objects for merge fields in the template editor
  • Feature: Allow resellers to own customers
  • Feature: Introduce a more flexible system for client software download URLs, allowing per-reseller URLs
  • Feature: Introduce the option to allow resellers to create additional system users under their own company
  • Feature: Update the version of TinyMCE used in the template editor
  • Feature: Display total allocated storage and aggregated modules for a reseller on the 'Manage System Users' page
  • Improve disk performance on server nodes by modifying logging systems
  • Improve tooltip system by allowing multiple simultaneous tooltips
  • Fix an issue preventing uploading image branding from certain browsers
  • Fix an issue preventing use of the Backupset Editor in certain older browsers
  • Fix an issue preventing browsing through graphical history in certain older browsers
  • Fix an issue with displaying error messages when no monthly billing frequency could be determined
  • Fix an issue with displaying operators from incorrect companies in the 'Owner' list on a customer dialog
  • Fix an issue displaying reseller behaviour settings on the 'System Behaviour' page on installations without reseller support
  • Fix an issue with unclear text regarding recieving emails on new account signups
  • Fix an issue where company notes over a certain length would display a blank note
  • Fix an issue where backupset notes could appear multiple times when unhiding them in a certain order
  • Fix an issue where dynamically loaded tooltip content could appear in the wrong place via content overwriting
  • Fix an issue that allowed operators to delete their own account or their own reseller company
  • Fix a cosmetic issue with text escaping on the event log
  • Fix a cosmetic issue with text overflowing its parent container on the Customer Confirmation page
  • Fix a cosmetic issue with text escaping and spacing on the customer dialog
  • Fix a cosmetic issue where the ticket summary email overrode certain common styles

Week ending 2012-07-06

  • Feature: Detect replies to ticket emails and attach them to the appropriate ticket
  • Feature: Allow converting mails to tickets from encrypted mailboxes
  • Feature: Allow preventing resellers from CC-ing customers on a ticket, for branding reasons
  • Feature: Allow customising all ticket emails via the 'Manage Static Pages' interface
  • Feature: Allow a separate return mail address for ticket emails
  • Feature: Allow hiding the plan-selection screen if only one plan is available
  • Feature: Allow adding new backupsets
  • Feature: Allow deleting backupsets, and the option for resellers to use this feature
  • Feature: Allow deleting backup accounts, and the option for resellers to use this feature
  • Feature: Allow allocating new customers to the selected server with lowest user count or lowest total quota
  • Improve page load performance by replacing certain images with CSS sprites
  • Improve ticket display by listing operators from other companies
  • Improve the cosmetic design of the deleted-backupsets email report
  • Display the original note in the notification email when attaching users to a ticket
  • Prevent an operator adding a note to a ticket from recieving an email notification about it
  • Fix an issue preventing the 'From' field being populated in the mail queue
  • Fix an issue preventing part of the login page being editable
  • Fix an issue preventing default text being initialised for certain licensees on certain system text areas
  • Fix an issue where the 'Refresh' button would not correctly detect a certain class of removed backupset
  • Fix an issue where tickets created by email would not notify any attached operators
  • Fix an issue where a message with no subject could not be selected in the mail queue
  • Fix an issue allowing the same objects to be attached multiple times to a ticket
  • Fix an issue causing incorrect dates to appear when regenerating installation summaries
  • Fix an issue causing no error message to appear in certain dialogs if no customers were selected
  • Fix a cosmetic issue where incorrect characters could appear on several pages
  • Fix a cosmetic issue where the Add / Delete backupset buttons on the backupset editor were visible for ACB accounts
  • Fix a cosmetic issue where gradient patterns would not appear in certain web browsers
  • Fix a cosmetic issue where the ticket-create interface could overflow its parent container

Week ending 2012-07-13

  • Feature: Allow viewing graphical backup history by last 30 / 365 days or averaged over the year
  • Feature: Increase data available via exporting from the customer list page
  • Feature: Require reauthentication via password to erase a backupset
  • Improve the speed of random password generation
  • Display an error if the first backupset was unable to be created
  • Display a warning in the Server Connectivity Tester when attempting to connect to AhsayRDR instead of AhsayOBS
  • Fix an issue preventing resellers from creating backupsets
  • Fix an issue where graphical backup history would not appear for certain customers
  • Fix an issue disclosing the primary reseller's name in a reseller-branded email
  • Fix an issue where additional unnecessary inline images were sent as part of a branded email
  • Fix an issue where deleted customers could still be accessed in certain situations
  • Fix a cosmetic issue where special characters would not appear correctly on several pages
  • Fix a cosmetic issue by obscuring the names of inline images
  • Fix a cosmetic issue with the bulk mail preview that could occur in certain situations

Week ending 2012-07-20

  • Feature: Allow making bulk changes to backupsets
  • Feature: Allow editing raw backupset profiles by regular expression
  • Improve internal deployment and migration processes
  • Fix an issue preventing logged-out operators from searching downloads by account name

Week ending 2012-07-27

  • Feature: Deployment on UK servers
  • Feature: Convert links in tickets to hyperlinks
  • Feature: Allow configuring whether resellers can use notes
  • Feature: Allow removing all messages or all unsent messages from the mail queue
  • Feature: Allow searching for months by a relative offset in the 'View Accounts' page (replaces some system searches)
  • Feature: Allow showing the AhsayOBS license key on the 'Server Status' dialog
  • Improve internal deployment and migration processes
  • Add the erase-data permission to new licensee templates
  • Fix a cosmetic issue where icons were not displayed for modules in an account dialog
  • Fix a cosmetic issue that could be caused by editing the system brand name

Week ending 2012-08-03

  • Feature: Temporary bandwidth rollbacks
  • Feature: New unified account editor, to edit bandwidth and modules
  • Feature: Display historical quota changes on graphical history, when available
  • Feature: Allow overriding 'synchronisation in progress' on the 'Synchronise Backupsets' dialog
  • Feature: Allow searching tickets by subject, ID, and mail reference numbers
  • New Template: Reintroduce the Alpha MyClient template
  • New Template: Embeddable iframe template
  • Improve the reseller permission structure for editing account options
  • Improve the Custom Modules page to show module usage and not require page refreshes
  • Fix an issue where changing the number of rows per page could cause no rows to display
  • Fix an issue preventing quotas from rolling back under certain situations
  • Fix an issue preventing use of the VMWare module under certain situations
  • Fix an issue preventing use of MyClient in a cross-domain environment
  • Fix a cosmetic issue displaying upload sizes over 1 GB on historical graphs
  • Fix a cosmetic issue related to ticket and backupset names
  • Fix a cosmetic issue displaying quotas under 1 GB
  • Fix a cosmetic issue with line breaks on ticket emails

Week ending 2012-08-10

  • Feature: Allow searching backupsets by customer having mail reports enabled
  • Feature: Allow searching backupsets by total storage and days since last job or successful job
  • Feature: Warn on leaving the Backupset Editor with unsaved changes
  • Feature: Widen fields and display daily schedule time in the Backupset Editor
  • Feature: Option to add a note to a backupset when calling it to happen
  • Feature: Allow using enter to submit fields for the Customer Password Storage, and re-lock on completion
  • Feature: Allow using the 'Manage Communication' page to enable receiving server communication errors
  • Improve performance of the 'Search Backupjobs' view with large number of jobs
  • Improve performance of the final 'Add Customer' phase
  • Improve Customer OBS Login API
  • Improve accuracy of server latency monitor
  • Fix an issue where bandwidth settings would not be applied to new accounts
  • Fix an issue where servers without Ping Monitoring enabled could be displayed in the Ping Monitor
  • Fix an issue where an invalid SSL certificate could prevent the latency monitor from working correctly
  • Fix an issue where the 'Run Backup' dialog could be submitted multiple times
  • Fix an issue where the account name was not displayed on the quota change notification email
  • Fix an issue with broken links to customer ticket view
  • Fix an issue where hover tooltips would not disappear in certain situations
  • Fix an issue with mixed content warnings using Google Maps integration
  • Fix an issue with one-day offsets in the Upload and Storage graphs
  • Fix an issue where authors were not recorded for certain ticket actions
  • Fix a cosmetic issue with the bulk backupset editor
  • Fix a cosmetic issue with the Backupset Editor on certain versions of Firefox

Week ending 2012-08-17

  • Feature: Backupjob history graphs
  • Feature: Upgrade support portal software to WHMCS 5.1
  • Feature: Allow searching backupjobs by elapsed duration
  • Feature: Allow sorting the Event Log and Watchlist by company name
  • Feature: Allow filtering the Event Log by server
  • Feature: Show suspended accounts as struck out in the customer list
  • Feature: Add link to dismiss response bar
  • Feature: Add link to external view on Backup Report pages
  • Feature: Set the default timezone for newly added OBS servers to be the system timezone
  • Improve the print display for the Event Log and Watchlist pages
  • Improve the reseller summary in the 'Manage System Users' page to account for suspended accounts
  • Improve performance of the Backupjob history graphs by caching schedule hosts
  • Fix an issue allowing zero rows per page in table views
  • Fix an issue where thermometer bars and the 'Run Backup' link may not be present in revealed sections of the Event Log
  • Fix an issue preventing use of certain cross-domain actions
  • Fix an issue where disabled companies could be automatically attched to mail tickets
  • Fix an issue where disabled companies could appear on the homepage
  • Fix an issue where invalid backup reports could display internally
  • Fix a cosmetic issue where certain waiting throbbers would disappear too early on the Customer Detail page
  • Fix a cosmetic issue with a trailing bottom border on the mini Watchlist view
  • Fix a cosmetic issue with response bars on the 'View Accounts' page
  • Fix a cosmetic distinction between the 'Manage Download URLs' and 'Manage Menu Items' pages
  • Fix a cosmetic issue with status displays on the Event Log
  • Fix a cosmetic issue with the account history graphs on certain versions of Firefox
  • Fix a cosmetic issue where loading animations would not appear on the latency monitor

Week ending 2012-08-24

  • Feature: Support trial accounts
  • Feature: Support trial accounts within Custom Plans, and reseller permissions around this feature
  • Feature: Change concentric quota- and bandwidth-rollback behaviour to preserve old values
  • Feature: New report to search backupsets by Operating System
  • Feature: Allow searching backupsets by monitoring priority
  • Feature: Allow searching backupjobs by backupset name or software version
  • Feature: Replace dropdown menus in the Account Editor with text fields to support large quota values
  • Feature: Display the filtered total quota and usage on the 'View Customers' page
  • Improvements to the Customer Portal
  • Improve default province list for Canada, Australia and the UK
  • Improve heuristics for displaying unknown historical quota values on account graphs
  • Fix an issue preventing invalid customers appearing on customer dialogs
  • Fix an issue where trailing spaces would prevent email validation on customer dialogs
  • Fix an error with the restore dialog that could occur for unencrypted backupsets
  • Fix an issue with the Login link on the 'Manage Servers' page if the MyClient API feature is disabled
  • Fix an issue with the thermometer's display order for multiple jobs in quick succession
  • Fix an issue where the Account Editor could be inable to adjust an account quota
  • Fix a cosmetic issue where certaing waiting throbbers would not appear on the account graphs
  • Fix a cosmetic issue where the deleted-accounts email did not match the deleted-backupsets email
  • Fix a class of cosmetic escaping issues

Week ending 2012-08-31

  • Feature: Customer Portal
  • Feature: Allow sending email alerts for successful and failed operator logins
  • Feature: Retrieve additional information for incomplete jobs lasting beyond 48 hours
  • Feature: Allow searching backupsets by on-watchlist and currently-ignoring
  • Feature: Display aggregate reseller statistics on the company dialog for resellers
  • Feature: Rearrange page titles for legibility when multiple browser tabs are open
  • Feature: Force HTTPS connections if the feature is enabled for an installation
  • Improve internal translation backend
  • Improve performance of background tasks by breaking out of erroring situations earlier
  • Improve design of the Alpha template
  • Fix an issue where totals on the Customer List page would not be affected by searches
  • Fix an issue where deleted companies would remain attached to tickets
  • Fix a series of script alerts appearing in IE8
  • Fix a cosmetic issue with box sizing in Firefox
  • Fix a cosmetic issue with long ticket names in IE8
  • Fix a cosmetic error where 0000-00-00 dates might be displayed on the backupjob list for incomplete jobs
  • Fix an issue where quota changes might not be applied

Week ending 2012-09-07

  • Feature: Danish translation (Thanks J.J.)
  • Feature: Allow restricting operator logins to IP addresses
  • Feature: Allow selecting what features are available in the Customer Portal
  • Feature: Allow sending bulk mail from the Search Backupsets page
  • Improve internal translation backend
  • Improvements to the Customer Portal
  • Improve visibility of warning messages in the backupset editor
  • Fix an issue where the 'software version' column would not be displayed in the backupjob search
  • Fix a cosmetic issue where graph arrows would not appear in IE8

Week ending 2012-09-14

  • Feature: Spanish translation (Thanks O.P.)
  • Feature: Schedule recurring bandwidth changes
  • Feature: Single-use logon codes
  • Feature: Attachments cached in mail queue
  • Improve internal translation backend
  • Improve performance of generating installation summaries
  • Update Danish translation
  • Update minifying software to reduce page load times
  • Fix an issue with rule precedence for download URLs
  • Fix a cosmetic issue with trailing linebreaks in exported reports

Week ending 2012-09-21

  • Feature: One-way synchronisation between Ahsay SubAdmins and MyClient Resellers
  • Feature: Allow setting expiry duration for single-use codes
  • Feature: Improve detection of orphaned AhsayOBS accounts
  • Feature: Allow sorting file lists on backup reports
  • Feature: Update website, including documentation for Customer Portal
  • Improve internal translation backend
  • Sanitise watchlists when migrating a customer between resellers
  • Strip trailing slashes on server hostnames
  • Add API, Customer Portal and External Login features to the Premium template
  • Fix an issue with timezone offsets in the Bandwidth Schedule editor
  • Fix an issue when converting an account to Trial without Auto Trials enabled
  • Fix an issue with rule precendence when viewing all available downloads
  • Fix an issue where deleted backupsets would be visible in certain scenarios
  • Fix a cosmetic issue when using single-use codes on an installation with no SMS support

Week ending 2012-09-28

  • Feature: Support multiple branding domains per installation
  • Feature: Support nested resellers
  • Feature: New 'Muted' Template
  • Improve internal translation backend
  • Update Danish translation
  • Update Spanish translation
  • Fix an issue where schedules might not be able to be created for certain times
  • Fix an issue where customer notes might not appear for a reseller
  • Fix an issue where the thermometer would link to a blank report for missed backups
  • Fix an issue where certain modules were unavailable to search via the View Accounts page
  • Fix a cosmetic issue in the Alpha template where the top bar would be offset in certain browsers
  • Fix a cosmetic issue where SMS support would be mentioned when the feature is unavailable
  • Fix a cosmetic issue where large images might overflow a hover tooltip
  • Fix a range of cosmetic issues relating to element overflow

Week ending 2012-10-05

  • Feature: Automation Events Framework
  • Feature: Event Framework: Create a custom API for MyClient
  • Feature: Event Framework: Initial event sources and 14 event handlers
  • Feature: Plan Groups
  • Feature: Extend brute force protection to direct logins to the Customer Portal
  • Feature: Assign new accounts to the correct AhsayOBS SubAdmin
  • Feature: Monitoring Priorities Dialog
  • Feature: Allow setting Monitoring Priorities from the Backupset Search and Event Log
  • Feature: Customise homepage widgets (including per-operator and system access controls)
  • Feature: Allow customising text on the homepage
  • Feature: Access controls to restrict resellers from creating bandwidth schedules
  • Feature: Add extra information to the 'Customer List' export report
  • Feature: Allow exporting reseller information from the 'Manage System Users' page
  • Feature: Propagate changes immediately upon account suspension
  • Feature: Apply local language setting to the AhsayOBS Restore Applet
  • Change Server and API email alerts to the Administrative Alerts address
  • Change automatically generated names for new accounts to lower-case
  • Change algorithm used to generate ticket counts, improving performance for primary tickets and accuracy for reseller tickets
  • Improve default settings for custom plans
  • Improve internal translation backend
  • Update Spanish translation
  • Fix an issue that could prevent plans from being edited
  • Fix an issue that could prevent using the Seed Load wizard following an Installation Summary
  • Fix an issue where the 'export' button on the 'Customer List' page did not force a download
  • Fix a cosmetic issue where the title for a bulkmail template might not be displayed
  • Fix a cosmetic issue with the 'Refresh' warning bar on the 'Manage System Users' page
  • Fix a cosmetic issue with spacing surrounding the fieldset when creating a new ticket for a backupset
  • Fix a cosmetic issue displaying sub-1G quotas in a range of locations
  • Fix a range of cosmetic issues relating to text escaping

Week ending 2012-10-12

  • Feature: Instant feedback when choosing usernames for new accounts
  • Feature: Option to merge or discard previous partial record for username
  • Video: October 2012 Highlights
  • Improve internal translation backend
  • Fix an issue with export links not downloading correctly
  • Fix an issue displaying certain fields when exporting reseller statistics
  • Fix an issue preventing the 'Group Policy' field from loading properly
  • Fix an issue saving custom modules in the backup account editor
  • Fix an issue preventing loading user data when creating a new account with an Owner
  • Fix a cosmetic issue with the 'Refresh' warning bar on the 'View Leads' page
  • Fix a cosmetic issue with overlapping text on the Reseller Statistics area

Week ending 2012-10-19

  • Feature: 17 new Event Sources for the Automation Events Framework
  • Feature: Allow selecting columns to view on the Customer List page
  • Feature: Allow viewing Data-only and Data+Retention size on the Customer List page
  • Feature: Add additional columns to the 'export' report on the Customer List page
  • Update Danish and Spanish translations
  • Improve internal licensee backup procedures
  • Phase out separate 'owner company' field in favour of the primary office name
  • Prevent disabled operators from recieving ticket update notifications
  • Fix an issue requiring pages to be refreshed twice for certain information to be updated
  • Fix an issue sending server failure notifications when SMS support was unavailable
  • Fix an issue that could cause geocodes to be repeatedly recalculated
  • Fix an issue preventing image upload on the System Branding page
  • Fix an issue allowing disabled operators to be attached to a ticket
  • Fix an issue with unload handlers triggering too early on certain browsers
  • Fix an issue causing events to not fire for newly created backupsets and backupjobs
  • Fix a cosmetic issue using out-of-date cached information in certain locations
  • Fix a cosmetic issue with ordering multiple backupset notes created in the same second

Week ending 2012-10-26

  • (Custom Development)
  • Feature: Option to prevent all access to AhsayOBS servers once MyClient is configured
  • Feature: Allow running backups or suspending / enabling users by server and user home directory
  • Improve internal translation backend, and update German and Spanish translations
  • Fix minor cosmetic issues with restoring user profiles and the bulk backupset editor

Week ending 2012-11-02

  • (Custom Development)
  • Feature: Allow resellers to have their own reply address for daily backup report emails
  • Feature: Option to temporarily defer server monitoring alerts during a maintenance period
  • Feature: Option to show counts for Exchange and VM modules in the Customer List page
  • Feature: Allow showing custom reports from the Customer List page
  • Improve performance of calculating ticket counts on the Customer List page
  • Fix an issue preventing displaying a report for a backupset search when the criteria is filtered by watchlist
  • Fix an issue displaying stale cached information in certain server settings dialogs
  • Fix an issue displaying stale cached information immediately following new account creation
  • Fix an issue preventing the use of certain special characters in the tag system
  • Fix a cosmetic issue causing certain entries in the mail queue to be displayed as 'not yet sent'

Week ending 2012-11-09

  • (Custom Development)
  • Feature: Prevent options being visible in new account plans
  • Feature: Option to add a warning to the daily report emails if user has a temporary quota extension
  • Feature: Option to add to watchlist when running a backup
  • Feature: Dismiss items from the Activities Widget on the homepage
  • Feature: Display attached accounts on the Ticket Widget on the homepage
  • Feature: Add an Automation Event to set the Monitoring Priority for a backupset
  • Feature: Save original email and attachments when recieving an email to the ticket inbox
  • Feature: Option to automatically strip quoted text from emails recieved to the ticket inbox
  • Feature: Option to add markers to ticket emails, and strip text between markers from emails recieved to the ticket inbox
  • Feature: Option to automatically add a sender identifier to the subject of an email recieved to the ticket inbox
  • Feature: Default subject for new company tickets
  • Feature: Option to Quick Search over leads
  • Feature: Alert administrative contact if the backup server fails to create an account for a reseller
  • Improve performance by improving cache behaviour for a range of queries
  • Improve performance for a variety of database queries
  • Improve performance of searching for leads, and loading the Event Log
  • Unify behaviour of the Leads and Accounts views
  • Fix an issue preventing the use of certain special characters when searching through leads
  • Fix a performance issue where POP3 connectivity would be retested even if the settings were not modified
  • Fix a cosmetic issue where certain modules would not appear on the Customer Detail display
  • Fix a cosmetic issue with clickable areas on the Billing tab
  • Fix a cosmetic issue with line spacing on certain translated areas

Week ending 2012-11-16

  • Feature: Full Unicode Support
  • Feature: Automatic Module Management and Allocation
  • Feature: New Settings Page
  • Improve the Server Connectivity Tester and Server Status view
  • Improve performance by reducing memory usage of database queries
  • Fix a cosmetic issue with mail header images in the mail queue
  • Fix a large class of cosmetic issues
  • Fix a large class of escaping and encoding issues
  • Fix an issue causing one-month offsets with custom schedules in the backupset editor
  • Fix an issue preventing the use of long phone numbers
  • Fix an issue causing mail header images to be out of date
  • Fix an issue causing an error message when creating a ticket note in IE 8

Week ending 2012-11-23

  • (Upgrade USA Server)
  • Fix a minor cosmetic issue with the backup report's external view
  • Fix a minor cosmetic issue with the Password Reset page

Week ending 2012-11-30

  • Fix an issue preventing use of certain features on AhsayOBS 6.11
  • Fix a class of specific javascript errors

Week ending 2012-12-07

  • Update danish translation
  • Update design of graph arrows
  • Add website documentation regarding extracting SSL certificates from AhsayOBS keystores
  • Fix an issue when saving long customer or backupset notes
  • Fix an issue using special characters when creating an installation summary
  • Fix a cosmetic issue with extra 'nbsp' messages appearing in certain email clients
  • Fix a cosmetic issue with the setup wizard not appearing on the Muted template

Week ending 2012-12-14

  • Feature: External Customer Signup Form
  • Feature: API keys for resellers
  • Feature: New Events to assign resellers and billing agents
  • Feature: Allow searching backupsets by backupset type
  • Feature: Ability to remove all server customisation options from a MyClient installation once all configuration is complete
  • Feature: Allow redirecting to custom pages after external customer signup
  • Feature: Multiple options for quota bar styles + Four new Quota Bar themes
  • Feature: Transparent external customer signup form
  • Feature: Option to add source information to emails sent by automated events
  • Feature: Option to filter 'Backupjob Completed' events by reseller
  • Feature: Allow sorting event log and watchlist by quota and data usage
  • Feature: Quota Event sends notification emails and notes including source information
  • Feature: Always monitor server latency, the option now controls sending notifications
  • Fix an issue causing 'Every Day' automated events drifting by 5 minutes per day
  • Fix an issue preventing creating events in certain versions of Internet Explorer and Firefox
  • Fix an issue creating tickets for backupsets where the name contains an apostrophe
  • Fix an issue with ticket links on Customer Detail pages
  • Fix a cosmetic issue with missing line breaks on certain ticket emails
  • Fix a cosmetic issue by using the system name as the responsible operator for automated events
  • Fix a cosmetic issue with invalid UTF-8 codepoints
  • Fix a cosmetic issue with the Event page when not logged in
  • Fix a cosmetic issue with mail logos on quota and signup emails
  • Fix a cosmetic issue with padding layout on the Mail Queue page

Week ending 2012-12-21

  • Feature: Separate backup report header customisation for reseller customers
  • Feature: Allow rearranging schedules and pre/post commands in the Backupset Editor
  • Feature: Substantially improve performance of simultaneous API connections
  • Feature: Update timestamp and author when editing a company note
  • Feature: Display all modules on the Restore User Profile page, and restore additional modules + bandwidth settings
  • Feature: Allow customising certain single-line text messages on the Customise Branding page
  • Improve design of the Customise Branding page
  • Improve usability by making custom reports appear in a new window
  • Fix an issue causing new accounts to be created with no reseller office set
  • Fix an issue with library conflicts causing javascript errors in Internet Explorer 8
  • Fix an issue with the Backupset Editor not alerting on unsaved changes with created filters
  • Fix an issue preventing the use of special characters in backup server credentials
  • Fix a cosmetic issue with missing header text on the Password Reset page
  • Fix a cosmetic issue with erroneous labels on the signup page

Week ending 2012-12-28

  • (no changes)

Week ending 2013-01-04

  • (no changes)

Week ending 2013-01-11

  • Feature: Option to use Unicode fonts in generated PDF documents
  • Feature: Option to apply custom or full two-way synchronisation on Company Aliases
  • Feature: Significantly improve performance of the Operating System summary report
  • Feature: Allow viewing reports at any time on the Search Backupsets page
  • Feature: Automated event handler to convert accounts between paid and trial
  • Improve internal statistics collection
  • Improve internal email report infrastructure
  • Update vendor libraries surrounding the Installation Summary
  • Fix an issue causing HTTP Error 500 on certain pages
  • Fix an issue causing missed backups to appear as 'Unknown' on the Operating System summary
  • Fix an anachronism causing unusual rules governing when the Report button is available on the Search Backupsets page
  • Fix an issue preventing associating the specific backupjob with a note created on the Run Backup dialog
  • Fix a cosmetic issue causing the Markers section to appear on the System Behaviour tab even if Markers are disabled
  • Fix a number of minor cosmetic issues surrounding the Installation Summary

Week ending 2013-01-18

  • Feature: Automated event handler to send a custom backup report based on a search query
  • Feature: Automated event sources for every day / week / month
  • Feature: Allow configuring template used by Backup Report and Watchlist emails
  • Feature: New compact grid-style report template
  • Feature: Allow searching backupsets by User Home directory
  • Feature: Allow searching backupset properties using a 'Starts With' clause
  • Feature: Allow searching backupsets by uncompressed data or retention usage
  • Feature: Allow searching backupsets by their retention policy options
  • Feature: Organise and display total counts on the Operating System Summary Report page
  • Feature: Automated event handler to tag and untag accounts
  • Feature: Option to display Uncompressed data usage on the Data Usage grid on the Customer Detail page
  • Document the options for Metadata Sync on the System Behaviour page
  • Improve internal reporting infrastructure
  • Improve cohesion of settings options on the Manage System Behaviour page
  • Improve performance of displaying User Home directories
  • Improve accuracy of backup reports regenerated from the option on the System Maintenance page
  • Deprecate the Run-By-User-Home dialog on the System Maintenance page (replaced by the Search Backupsets page)
  • Fix a cosmetic issue with spacing in the Watchlist emails
  • Fix a cosmetic issue displaying the Reseller Statistics data when creating a new reseller
  • Fix a cosmetic issue with operator names on company notes as created by automated events
  • Fix an issue preventing the use of system searches to generate reports
  • Fix an issue with identically-named tags created by resellers and primary companies
  • Fix an issue allowing an on-tag event handler to create a tag, causing an HTTP 500 error by excessive recursion

Week ending 2013-01-25

  • Feature: Significantly improve speed and quality of generated Installation Summary PDFs
  • Feature: MyClient API - Allow creating resellers via HTTP POST requests
  • Feature: MyClient API - Allow restricting requests by IP addresses
  • Fix a cosmetic issue displaying '-1' instead of 'Unlimited' for the number of deltas on Installation Summary PDFs
  • Fix a cosmetic issue with page-break placement in Installation Summary PDFs
  • Fix a number of performance issues when using unicode characters in Installation Summary PDFs
  • Fix a number of performance issues when using custom HTML in Installation Summary PDFs
  • Fix an issue with newly attached AhsayOBS servers not sending credentials by default

Week ending 2013-02-01

  • Feature: Allow disabling automatic watchlist attachment on new backupsets / quota exceeded
  • Feature: Allow selecting multiple resellers on the Event Log
  • Feature: Allow setting reseller permissions per-reseller using Reseller Permission Groups
  • Feature: Allow setting required fields for new customers per-plan
  • Feature: Add French translation (thanks!)
  • Update Dutch translation (thanks!)
  • Remove deprecated installer/reseller settings
  • Fix a cosmetic issue sorting the backupset display on the Event Log and Customer Detail pages
  • Fix a cosmetic issue with international characters on the Customer Portal
  • Fix an issue allowing removing primary permissions from the last primary office

Week ending 2013-02-08

  • Feature: Option to allow resellers to use Monitoring Priorities
  • Feature: Allow redirecting multiple hostnames to a canonical URL
  • Feature: Allow searching Accounts page by Data / Retention / Uncompressed sizes
  • Update Dutch translation (thanks!)
  • Fix an issue handling invalid OBS reports
  • Fix a number of issues relating to invalid characters in OBS account names

Week ending 2013-02-15

  • Feature: Option to allow resellers to export their customer data
  • Feature: Option to exclude operators from company tickets
  • Feature: New event handler for new backup account detected on server
  • Feature: Display uncompressed data sizes on exported customer data report
  • Feature: Display total uncompressed data usage on customer list page
  • Feature: Automatically apply requested MyClient plan upgrades
  • Feature: Replace browser dialogs with custom dialogs to prevent the URL being displayed in certain web browsers
  • Update Dutch translation (thanks!)
  • Improve the extent of translation support to more completely include certain pages
  • Fix a cosmetic issue with inconsistent use of British vs American spelling in certain pages
  • Fix a cosmetic issue with progress bar animations
  • Fix a cosmetic issue displaying certain ticket options if ticket support is unavailable for the installation
  • Fix a cosmetic issue where an error was not displayed upon visiting an invalid ticket
  • Fix a non-critical security issue by modifying the webserver configuration
  • Fix a data synchronisation issue by applying a workaround when AhsayOBS provides a backup report containing malformed XML
  • Fix a data synchronisation issue in the case where 'ignore invalid SSL certificates' option was used

Week ending 2013-02-22

  • Feature: Option to require customer password to view backup reports from email links
  • Feature: Allow overriding customer password requirement per customer
  • Feature: Operators can select their own system language for the portal
  • Feature: Display ACB / OBM counts in the Reseller Statistics sections
  • Feature: Display Exchange Server version number in the Backupset Editor
  • Feature: Allow setting Backup Type for non-file backupsets in the Backupset Editor
  • Feature: System option to set the display order of ticket notes
  • Update Dutch translation (thanks!)
  • Fix a cosmetic issue distinguishing between enabled and disabled operators
  • Fix a cosmetic issue with option names on the View Accounts search dialog
  • Fix a cosmetic issue where an unsaved-changes dialog would not be disabled for certain actions in the Backupset Editor
  • Fix a cosmetic issue with the CDP and Backup Filter tabs for non-file backupsets in the Backupset Editor
  • Fix an issue preventing editing Lead names if the sync mode was set to Backup Server Authoritive
  • Fix an issue preventing use of the Remove button on the watchlist page
  • Fix an issue preventing editing existing account plans
  • Fix an issue preventing saving a new Lead
  • Fix an issue that could occur when changing backup report recipients
  • Fix an issue accessing the company dialog for a disabled reseller
  • Fix an issue allowing accounts to automatically attach to a disabled reseller
  • Fix an issue allowing using the Backupset Editor to create non-weekly schedules for ACB clients
  • Fix an issue allowing using the Backupset Editor to create more than one schedule for ACB clients
  • Fix a number of issues with the Lead Import system

Week ending 2013-03-01

  • Feature: Allow specifying menu items and download URLs per-branding domain
  • Feature: Allow searching backupsets by OBM / ACB ClientType
  • Feature: Allow displaying OBM / ACB ClientType on the View Customers page
  • Feature: Reseller soft quotas
  • Feature: Reseller custom mail template options
  • Feature: New event handlers to connect per-account event sources to per-backupset event handlers for every backupset
  • Feature: New event handler to email a customer
  • Feature: Option to use customer's own language on the Customer Portal and on detailed backup reports
  • Feature: Generate PDFs directly from the 7-day customer report
  • Update SSL certificate for all servermanagerpro.com domains
  • Update cosmetic style of hover tooltips
  • Improve page load performance by updating minifying software
  • Improve database performance by removing certain unnecessary caches
  • Improve compatibility with 6.11 server versions
  • Improve performance of loading the Reseller Statistics overview
  • Mitigate an issue allowing POP3 ticket monitoring to cause an infinite loop if the monitor mailbox is the same as a system operator
  • Mitigate a potential clickjacking issue by adopting X-Frame-Options headers outside the Embeddable template
  • Accept customer portal authorisation as sufficient to view a restricted customer backup report
  • Fix an issue preventing new installations from being correctly provisioned
  • Fix an issue preventing adding notes from the run-backup dialog
  • Fix an issue preventing sending custom backup reports
  • Fix an issue preventing toggling Exchange module support on certain server versions
  • Fix a cosmetic issue with layout overflow in the Customer Portal
  • Fix a cosmetic issue with international characters on the Storage and Upload graphs
  • Fix a cosmetic issue causing duplicate months to appear on the Storage and Upload graphs
  • Fix a cosmetic issue with the print layout of the 7-day customer report

Week ending 2013-03-08

  • Feature: New interface template 'Carbon'
  • Feature: Portuguese translation (thanks!)
  • Feature: Notifications page - an auditable history of certain system events
  • Feature: Customisable Secure Login Form
  • Feature: Reseller Soft Quota set by quota allocated
  • Feature: Event handler for billing details changed, send billing alert
  • Feature: Event handlers for permanent quota and bandwidth changes
  • Feature: Event handlers for adding and removing system modules, option to send billing alert
  • Feature: Event handler for backup accounts deleted on the backup server, option to send billing alert
  • Feature: Event handler for backup accounts deleted within MyClient, option to send billing alert
  • Feature: Sort pending accounts first when searching for leads or pending accounts to convert
  • Update Dutch translation (thanks!)
  • Adjust relationships between leads and pending accounts
  • Detect module quota changes in the system module event handlers
  • Fix a cosmetic issue with right-aligned tooltips in certain browsers
  • Fix a cosmetic issue with the customer CSV export while logged in as a reseller
  • Fix a cosmetic issue with center-aligned content in user-created footers
  • Fix a cosmetic issue with double-escaped text in certain automatically added company notes
  • Fix a cosmetic issue preventing translation of the password-reset email
  • Fix an issue with case-sensitivity that could cause backup accounts to incorrectly merge
  • Fix an issue where a reseller could have other customers on their watchlist in certain situations
  • Fix an issue with special characters in certain background tasks
  • Fix an issue with incorrect history steps on the 30- and 365-day graph views
  • Fix an issue with remote requests in certain versions of Internet Explorer
  • Fix an issue preventing changing user quota while Auto Trials was enabled
  • Fix an issue preventing deleting leads in Firefox
  • Fix an issue preventing triggering event handlers when a customer activates bruteforce protection

Week ending 2013-03-15

  • Feature: Option to force enable backup reports for certain customers
  • Feature: Include operator's office name in quota change emails for changes made by non-primary operators
  • Improve performance by more evenly balancing background tasks
  • Improve performance by rearranging certain database structures
  • Improve translation support
  • Update support portal software
  • Fix a cosmetic issue preventing the Reseller Mail Logo image from displaying
  • Fix a cosmetic issue causing an alert for an invalid or deleted custom module
  • Fix a cosmetic issue not displaying the account name in quota, bandwidth and billing notification logs
  • Fix a cosmetic issue preventing loading an AdGroup list from the backup server
  • Fix a cosmetic issue with XML entities in the server connectivity tester
  • Fix an issue with the Ignore monitoring priority not covering certain system-generated error messages
  • Fix an issue related to case-sensitivity
  • Fix an issue allowing resellers to see their own configuration tab under certain circumstances
  • Fix an issue with special characters in certain parts of the system

Week ending 2013-03-22

  • Feature: Allow toggling between compressed and uncompressed data usage on the Account Usage grid
  • Feature: Option to select whether primary operators default to viewing all customers
  • Feature: Option to prevent deleting files via the Restore applet
  • Feature: Option to prevent reseller-created customers from recieving welcome emails
  • Feature: Option to prevent reseller operators from toggling between compressed and uncompressed data usage
  • Feature: Option to prevent reseller customers from recieving daily backup report summary emails
  • Feature: Option to display data compression ratio on the Customer List page
  • Improve performance of producing daily backup report summary emails
  • Improve performance of searching accounting data
  • Fix a cosmetic issue with the System Behaviour page
  • Fix a cosmetic issue causing office names to not appear in notifications when creating new accounts via an API token
  • Fix a cosmetic issue with the Quota Bar Style description list
  • Fix an issue when using decimal commas on the Billing tab
  • Fix an issue preventing reseller operators selecting child resellers on the Event Log
  • Fix an issue preventing using the Restore dialog for ACB customers
  • Fix an issue causing script errors in older versions of Internet Explorer

Week ending 2013-03-29

  • Feature: Allow merging multiple accounts into one customer
  • Feature: Allow optimising module allocations from the System Maintenance page
  • Cosmetic changes to reseller operator display, monthly invoice report, and customer detail page
  • Fix a number of issues affecting the Event Log page

Week ending 2013-04-05

  • Feature: Dashboard view
  • Feature: Ahsay Configuration File Decoder (supports .obm/conf/config.sys and others)
  • Feature: Option to allow customers to add and remove backupsets from the customer portal
  • Feature: Display backup status as light-green when backup job completed with no changes
  • Feature: Allow hiding the 'Installation Summary' and 'Date Added' columns on the Customer List page
  • Feature: Additional backup report template that does not display 'Your Backup Storage' section
  • Feature: Allow searching and filtering the Notifications page
  • Feature: Allow setting the retention period for system Notifications
  • Improve support for 6.13.0.0 (strongly reccommend using with the latest hotfix)
  • Improve performance of company alias synchronisation
  • Improve diagnostic utilities for determining which API fallbacks are being used
  • Improve performance of automatic module optimiser
  • Fix a cosmetic issue not correctly displaying error messages in the backupset editor
  • Fix a cosmetic issue with Watchlist emails displaying incorrect consecutive error count
  • Fix an issue affecting company alias synchronisation
  • Fix an issue affcting the monthly Invoice Report

Week ending 2013-04-12

  • Feature: Advanced Search pane for the View Customers page
  • Feature: Advanced Search pane for the Mail Queue
  • Feature: Summary display for all Advanced Search panes
  • Feature: Event handlers for connecting through selected customers
  • Feature: Event handler for immediate trigger
  • Feature: Allow selecting the default reseller for new customers found on a server
  • Feature: Allow searching backupsets by meeting monitoring priority, by total uncompressed size, by customer quota, by server-is-not
  • Feature: Allow searching customers by server, by number of backupsets
  • Feature: Allow automatically allocating new customers onto the server with lowest provisioned storage
  • Feature: Preview automatic allocation decisions on the Server Status dialog
  • Feature: Support importing resellers from custom systems, preserving ASP.NET format passwords (contact Support)
  • Improve support for AhsayOBS 6.13 series
  • Improve performance of automatically determining target backup server for new accounts
  • Improve performance of certain backup search queries
  • Improve performance of background tasks
  • Improve cosmetic display if there are no plans in a plan group
  • Remove plan visiblity option in favour of removing from all plan groups
  • Increase maximum upload size for mail merge templates
  • Decrease animation delay when folding detail panes
  • Fix a cosmetic issue not sorting backupsets alphabetically in the Backupset Editor
  • Fix a cosmetic issue viewing sent mails in the Mail Queue page containing custom reseller images
  • Fix a cosmetic issue with the Mail Queue page displaying a warning when it was not necessarily applicable
  • Fix a cosmetic issue with page titles not applying translation in all cases
  • Fix a cosmetic issue causing zero-width autocompletion dropdown boxes on search panes
  • Fix a cosmetic issue not consistently displaying error messages on the Google Earth dialog
  • Fix a cosmetic issue not consistently displaying error messages on failed file uploads
  • Fix an issue allowing added pre/post commands to an ACB backupset
  • Fix an issue not triggering events for new customers detected on server
  • Fix an issue with searching backupsets by uncompressed storage sizes
  • Fix an issue managing leads and pending-accounts from the Customer Detail page
  • Fix an issue with PDF export on the 7-day customer report when used with custom searches
  • Fix an issue with zombie Pending Accounts remaining post-conversion
  • Fix an issue with searching backupsets by mail backup reports enabled
  • Fix a number of issues with the 'Login' link on the Manage Servers page

Week ending 2013-04-19

  • Feature: Invoice support
  • Feature: Allow sending Daily Eventlog to operators
  • Feature: Custom fields on customers
  • Feature: 'Minimum Subscription' charge for reseller operators
  • Feature: Allow customising Watchlist email header text
  • Feature: Display last refresh timestamp on hover of Refresh button on Customer Detail pages
  • Feature: Allow restricting the 'Search and Replace Backupsets' page by backup server
  • Improve performance of generating Watchlist and Event Log emails
  • Improve performance of loading the Reseller dialog with many backup servers attached
  • Improve performance of loading the Plan dialog with many backup servers attached
  • Fix a cosmetic issue displaying the 'Add Customer' link if no plans are available
  • Fix a cosmetic issue with the Reseller dialog
  • Fix a cosmetic issue displaying invalid 00:00:02 dates on Watchlist emails if a backupset has never ran
  • Fix an issue allowing 'Run Backup' on customers on sub-6.3 backup servers
  • Fix an issue with customers created with no default reseller office
  • Fix an issue with cookie lifetimes causing early signout
  • Fix an issue with formatting currency values
  • Fix an issue not displaying certain customers with particular properties on the View Customers page

Week ending 2013-04-26

  • (Custom Development)
  • Feature: Import resellers from SubAdmins (experimental)
  • Feature: New Watchlist / Eventlog / Custom Report mail template: 'Modern multi-customer'
  • Feature: Allow searching billing records by reseller's direct parent
  • Feature: Allow filtering billing records by having custom items or having a backup account
  • Feature: Allow toggling Event Log emails from the Account page
  • Feature: Improve access to the Event Handler page
  • Feature: Support importing resellers from custom systems, preserving AhsayOBS password format (contact Support)
  • Feature: Reseller Permissions Set option to hide the systemwide footer on Watchlist / Event Log emails
  • Feature: Reseller Permissions Set separate options for Customer notes and Backupset notes
  • Reduce user profile archiving frequency
  • Sort connected events together on the Event Handler page
  • Document the SubAdmin Sync feature on the Setup Wizard
  • Short URLs for customers and tickets
  • Deprecate disabling resellers in favour of disabling all operators
  • Fix a cosmetic issue with the 'Any / All Servers' display on the Event Handlers page
  • Fix a cosmetic issue with the Manage System Users page when a large number of backup servers are attached
  • Fix a cosmetic issue with displaying invalid or deleted resellers / plans / modules on the Events page
  • Fix a cosmetic issue with immediate-triggered events
  • Fix a cosmetic issue with filtering the Manage Servers page
  • Fix an issue automatically tagging accounts from an Event Handler
  • Fix an issue that could cause images to be multiply-attached to emails
  • Fix an issue with inconsistent server connection timeout durations
  • Fix an issue with cached subscription values for deleted accounts
  • Fix an issue with the Tag bar on the View Accounts page
  • Fix an issue with editing notes
  • Fix an issue causing duplicate results in the View Accounts page
  • Fix an issue allowing background tasks to be run multiple times simultaneously from the System Maintenance page
  • Fix an issue causing slow performance while processing the mail queue
  • Fix an issue with cached result performance on servers where no AdGroups, UserGroups or SubAdmins are present

Week ending 2013-05-03

  • (Custom Development)
  • Feature: New customer mail template: 'Modern single-customer'
  • Feature: Allow changing backup account timezone
  • Feature: Search customers by user status, user home directory, installation summary completed
  • Feature: Search backupjobs by days since start
  • Feature: Event source for quota change detected on server
  • Feature: Bulk reseller office editor
  • Feature: Bulk erase customer records with no backup accounts
  • Feature: Option to select fallback branding template for reseller
  • Feature: Support PBKDF2-based password formats for compliance options (contact Support)
  • Feature: New updated presentation of invoice report
  • Feature: New short URLs for backup reports
  • Feature: Display Subadmin Sync column on reseller office list page if Subadmin Sync is in use
  • Improve consistency of user profile archiving
  • Improve performance of database access layer
  • Improve Missing Installation Summaries page by replacing it with a standard customer search
  • Fix a cosmetic issue not requiring confirmation when removing event handlers
  • Fix a cosmetic issue not displaying the system administrator Owner
  • Fix a cosmetic issue with backupset scaling on the Dashboard
  • Fix a cosmetic issue with the Dashboard not hiding widget bar if no widgets present
  • Fix a cosmetic issue with phone number display
  • Fix a cosmetic issue with reseller company names on the invoice report
  • Fix a cosmetic issue with 404 pages when accessing invalid URLs
  • Fix an issue with Subadmin import enabling watchlist / eventlog emails by default
  • Fix an issue with cached subscription amounts of customers with deleted backup accounts
  • Fix an issue with the immediate backup user profiles link
  • Fix an issue allowing resellers to search backupsets by user home directory
  • Fix an issue re-importing subadmins from backup server
  • Fix an issue separating multiple email recipients with commas

Week ending 2013-05-10

  • (Custom Development)
  • Feature: Update Portuguese translation
  • Feature: Event sources for permanent changes to account quota / bandwidth, within MyClient or server-side
  • Feature: Apply reseller custom logo image to reseller customers' detailed backup report view
  • Feature: Search system notifications by system operator
  • Feature: Event source for single scheduled event
  • Feature: Option to send a custom note on the Event Log if no backupsets are present
  • Custom stack-based interpreter for evaluating user-supplied logic
  • Significantly improve performance of bulk customer suspend system
  • Fix a cosmetic issue with custom reseller logos in the Modern Single-Customer email template
  • Fix a cosmetic issue with custom reseller logos in installations with large numbers of resellers
  • Fix a cosmetic issue with backup report URLs
  • Fix a cosmetic issue preventing searching system notifications by certain event types
  • Fix a cosmetic issue with the System Behaviour page after enabling multiple branding domains for the first time
  • Fix an issue where Quick Search for account names was case sensitive
  • Fix an issue with cached subscription totals for customers with multiple services
  • Fix an issue that could occur trying to delete an already-removed account
  • Fix an issue that could occur if the backup server times out attempting to delete a backup account

Week ending 2013-05-17

  • (Custom Development)
  • Feature: Update Portuguese translation
  • Feature: Option to suggest resellers raise tickets to primary office instead of direct parent
  • Feature: Option to prevent making quota changes to below current usage
  • Feature: Option to restrict reseller quota changes to certain discrete values
  • Feature: Option to include backupsets of child offices on event log emails
  • Feature: Option to display office + child office backupsets on the Event log
  • Feature: Display backupset information in the ticket dialog upon hover
  • Feature: Display last operator to make a note on the ticket summary page
  • Feature: Allow searching backupsets by last job's elapsed duration, and where account username contains text
  • Feature: Allow searching customers and backupsets by quota remaining
  • Feature: Allow searching customers by AhsayOBS Subadmin (Primary only)
  • Feature: Allow making bulk changes to reseller parent office and reseller default download servers
  • Feature: Allow sorting the Manage System Users page by number of allowed servers
  • Feature: Allow creating first backupset from the Customer Portal if no backupsets exist
  • Feature: Update support portal software
  • Maintenance task to regenerate all cached billing subscription values
  • Improve the 'Attempt to strip quotes' ticket option to strip errant HTML tags
  • Customer export respect current search
  • Simplify certain backend caching systems
  • Fix a cosmetic issue when changing schedule times on the backupset editor
  • Fix a cosmetic issue with note ordering on the View Ticket page
  • Fix a cosmetic issue with the Run Backup button on the Search Backupsets page
  • Fix a cosmetic issue with the Storage History graph for accounts with sub-GB quota
  • Fix a cosmetic issue displaying displaying times less than 24 hours ago on the View Tickets page
  • Fix an issue applying quota change restrictions to the primary office
  • Fix an issue that could cause manually triggered events to fail
  • Fix an issue not being able to log into a backup server in a new tab
  • Fix an issue sending spurious 'Module Removed' alerts
  • Fix an issue with incorrect backup report URLs in emails for installations with multiple brandsets
  • Fix an issue with the monitoring priorities dialog for large (approx. 1000+) numbers of backupsets
  • Fix an issue with the bulkmail link for large (approx. 1000+) numbers of customers on the Search Backupsets, View Customers and View Accounts pages
  • Fix an issue searching backupsets for strings containing certain characters
  • Fix an issue searching backupjobs by username
  • Fix an issue with server timeouts while erasing a backup account
  • Fix an issue with the Account page for operators without Technician permission
  • Fix an issue with redirection causing an error message on the Monitoring Priority dialog
  • Fix an issue with the backupset dropdown autocomplete options
  • Fix an issue adding default download URLs to the first brandset instead of the current one
  • Fix an issue loading backup reports for certain customers
  • Fix an issue loading backupset lists when a username criteria was added

Week ending 2013-05-24

  • (Custom Development)
  • Feature: Price plan editor
  • Feature: Multiple Subadmin Sync
  • Feature: Allow customising text templates per-brandset
  • Feature: Separate invoice email address for customers
  • Feature: Audit logins to the backup server
  • Feature: Option to prevent a reseller's customers from using the Backupset Editor in the Customer Portal
  • Feature: Option to allow resellers to ignore backupsets
  • Feature: Option to automatically import AhsayOBS SubAdmins to MyClient reseller offices
  • Feature: Backupset Editor warn when saving a backupset with trailing slashes on sources, or a blank filter pattern
  • Feature: Automated Event system support ticket-based events
  • Feature: Event source for new ticket recieved by email
  • Feature: Event handlers to add ticket note, attach operator and office to ticket, assign account to AhsayOBS user group
  • Feature: String search by does-not-contain
  • Feature: Highlight backupsets on the Watchlist that do not belong directly to your operator office
  • Restrict the Import Contact Details spreadsheet to customers with active backup accounts
  • Allow Technical Managers as well as Administrators to view all systemwide tickets
  • Fix a cosmetic issue displaying 'unknown' for certain reseller names
  • Fix a cosmetic issue displaying reseller branding images on mail preview windows
  • Fix a cosmetic issue with duplicate loading images on backupset notes
  • Fix a performance issue displaying the name of the last operator to make a ticket note on the My Tickets page
  • Fix an issue with inconsistent treatment of system notes on tickets
  • Fix an issue exporting spreadsheets with spaces in the name
  • Fix an issue updating cached backupjobs that had changed status after a certain time period
  • Fix an issue forwarding Customer Portal support requests to primary office instead of customer's reseller office
  • Fix an issue importing AhsayOBS subadmins to resellers that could occur
  • Fix an issue importing AhsayOBS subadmins to resellers where the same email address is shared between servers

Week ending 2013-05-31

  • (Custom Development)
  • Feature: File attachments on tickets
  • Feature: Store original emails recieved as ticket attachments
  • Feature: Allow searching customers and backupsets by customer trial status
  • Feature: Move 'Backupjobs in Progress' to 'Live Status' on backupjob report to support selecting specific jobs
  • Attempt to prevent referrer URL leakage across HTTPS domains via HTML5 meta tag and noreferrer rel attribute
  • Improve performance by precalculating certain application constants
  • Improve security of stored customer account passwords by applying a transparent upgrade
  • Improve consistency of internal application routing
  • Fix a cosmetic issue displaying 'None (system default)' as '(unknown)' on AdGroup and SubAdmin selection boxes
  • Fix a cosmetic issue attempting to use the monitoring priority dialog on a customer with no backupsets
  • Fix a cosmetic issue with case insensitivity for filetype icons
  • Fix a cosmetic issue with the View Tickets page having clickable header and footer rows
  • Fix a cosmetic issue using the system brand name for ticket attachments on a multi-brandset installation
  • Fix a cosmetic issue with layout element widths on the Billing tab of a customer dialog
  • Fix a cosmetic issue with the displayed Seedload method name on installation summaries
  • Fix an issue viewing extended periods of time with no backupjobs on the History dialog
  • Fix an issue when saving a customer password that used certain special characters
  • Fix an issue not displaying the plan group list when creating a new operator office
  • Fix an issue allowing invalid email addresses to be added on the Backup Report Recipients section
  • Fix an issue loading storage history graphs for a deleted backup account
  • Fix an issue incorrectly overwriting a customer's operator office if no subadmin sync rules were set
  • Fix an issue not early-bouncing emails sent to recipients at example.com
  • Fix an issue with 'Session Expired' error messages when generating an installation summary using the Seedload services

Week ending 2013-06-07

  • (Custom Development)
  • Feature: Event action to send a customer's daily backup report, action to connect to customers by backupset search
  • Feature: Event source for every-hour
  • Feature: Allow filtering Backupjob Complete event source by Any/All statuses
  • Feature: Allow searching backupsets by hours since last job
  • Fix an issue searching for backupsets by company tags
  • Fix an issue using the Restore dialog for customers owned by a SubAdmin
  • Fix an issue that could cause time drift on certain time-based events
  • Fix a cosmetic issue on the Muted and Embeddable templates if there are no tickets or items on watchlist

Week ending 2013-06-14

  • (Custom Development)
  • New plans: Beginner, Small Business, Enterprise
  • New plans: Allow signing up for addons via the support portal
  • Documentation: Information about SSL Certificates, with online CSR generator
  • Improve diagnostic behaviour by adding additional information to signup failure notifications
  • Support switching brandsets partway through a background process
  • Support removing the custom fields and configuration decoder features for an installation
  • Support removing the automatic modules and bandwidth schedule features for an installation
  • Fix a cosmetic issue with inconsistent display of mail previews
  • Fix a cosmetic issue by adding more filetype icons for ticket attachments
  • Fix a cosmetic issue allowing backup servers to be added without an alias
  • Fix an issue that could cause the default header image to be displayed instead of a custom one
  • Fix an issue that could occur if a server was added without an alias
  • Fix an issue displaying the server list in the external signup form
  • Fix an issue overwriting available servers for a reseller when using the Import Resellers feature

Week ending 2013-06-21

  • Documentation: Backup Reports
  • Documentation: Embedding MyClient into your own website
  • Feature: Option to allow customers to edit their own backup report recipients on the Customer Portal
  • Feature: Option to require consecutive failures before sending ping/user monitor email
  • Feature: Option to add note on billing change
  • Feature: Separate Hyper-V and VMWare columns on Customer List export page
  • Refactor ticket system
  • Fix a range of potential issues identified by HHVM static analysis
  • Fix a cosmetic issue with inconsistency with the operator list presented on the Installation Summary page
  • Fix a cosmetic issue with the backupset editor displaying a daily time summary for Periodic schedules
  • Fix a cosmetic issue that could cause invalid 1970 dates to display for certain backupjobs
  • Fix an issue affecting the Synchronise Users task on the System Maintenance page
  • Fix a minor security issue with ticket action authorisation
  • Fix a minor security issue that may affect mail link display
  • Fix a security issue that may affect the Ping Monitor

Week ending 2013-06-28

  • Feature: Support OR and bracketed clauses in all standard search panes
  • Feature: Display Customer Portal and backup reports in customer's own timezone
  • Feature: Display single-customer email report templates in customer's own timezone
  • Feature: Hover mouse over backupset on the Search Backupsets page to view Event Log information
  • Feature: File Browser improve detection of base paths to support browsing filter-only backupsets
  • Feature: Browse Tickets use standard search system
  • Feature: Allow using the bulk reseller editor to prevent resellers from changing plans
  • Feature: Display User Home information on the Server Status dialog
  • Feature: Improve and unify server diagnostic information
  • Feature: Display server diagnostic information on the Sync Backupsets dialog
  • Feature: Event source for Operator logged in to backup server
  • Feature: Event source for backupset deleted in portal or on backup server
  • Feature: Event source for customer logged in to Customer Portal
  • Feature: Allow searching by file counts, timezone, and enabled system modules on the View Customers page
  • Feature: Allow searching by customer ID on the View Accounts page
  • Support translated interface in standalone MyClient installations
  • Display timestamps on the thermometer in server's timezone
  • Improve cosmetic design of the summarised search pane to better highlight intent
  • Improve performance of sorting rows on a backup report page
  • Fix a cosmetic issue not deduplicating doubly-watched backupsets on the Watchlist and Event Log emails
  • Fix a cosmetic issue with one-click server login
  • Fix a cosmetic issue with default searches not being applied on the View Customers page
  • Fix a cosmetic issue with the error detail box on the event log causing jobs to reflow below the watchlist
  • Fix a cosmetic issue with Unlimited modules on the Server Status dialog
  • Fix a cosmetic issue displaying invalid dates
  • Fix an issue using search pages in certain older versions of Internet Explorer missing JSON object
  • Fix an issue where the add-to-watchlist event handler could doubly-watch a backupset
  • Fix an issue that could occur when the AhsayOBS server returns malformed XML
  • Fix an issue with browsing UNC and Unix-style paths in the upgraded file browser
  • Fix an issue causing infinite redirection on the View Leads page
  • Fix a range of issues related to timezone handling
  • Fix a range of consistency issues in the standard search framework
  • Fix a minor security issue with XSS injection on a certain administrator-controlled legacy dialog
  • Fix a minor security issue by replacing session IDs to help avoid targeted session fixation attacks
  • Fix a minor security issue returning the real password on the server edit dialog

Week ending 2013-07-05

  • Feature: Support Two-factor Authentication (OATH TOTP)
  • Feature: Named groups for event handlers
  • Feature: Enforce auto-trial conversion at all times, rather than only on account size change
  • Feature: Display backupset sizes on the customer portal
  • Feature: Display warnings on the View Servers page if an insecure version of AhsayOBS was detected
  • Feature: Option to restrict module values for Exchange Mailboxes / VMs in new account plans
  • Feature: Upgrade ticket search
  • Feature: Allow searching tickets by created, modified, hours/days since modified, content of most recent update
  • Feature: (Primary) Allow searching tickets by last operator/reseller
  • Feature: Event sources/handlers to connect across all results of a ticket search
  • Feature: Audit log / event source for erasing customer record
  • Feature: Audit log / event source for temporary quota change and temporary quota rollback
  • Feature: Event handler to change ticket status
  • Feature: Allow searching resellers / billing-agent by reseller is visible to (looking up parent chain)
  • Feature: Add 'refresh' link to Live Status view on backup job report
  • Feature: Cache billing information for pending accounts
  • Feature: Add 'new' link to mail template options when configuring an event handler
  • Feature: Cache plans used to create new accounts
  • Display ticket IDs on the ticket browse page
  • Display current plan image on the new account plans page
  • Improve cosmetic design of table grids
  • Improve cipher for reversible encryption formats
  • Unify operator information used for system notifications on tickets
  • Strip trailing whitespace on new account names to prevent a class of server warnings
  • Fix a cosmetic issue with customer timezones on a range of pages
  • Fix a cosmetic issue with account history graphs early in the month
  • Fix a cosmetic issue with inconsistent note/ticket widths
  • Fix a cosmetic issue with certain private integration targets
  • Fix an issue preventing closing the dialog window when creating a new office followed by creating a new operator
  • Fix an issue with invalid Stop By System Error backup job statuses sent by the backup server
  • Fix an issue still sending ticket summary reports if ticket system had been removed from an installation
  • Fix an issue with certain warnings being sent even if server monitoring is deferred
  • Fix an issue enabling the user monitor with no users configured
  • Fix an issue with identifying the sender when receiving tickets by email
  • Fix an issue not refreshing cached subscription amounts when removing / adding new backup accounts
  • Fix an issue with inconsistent restrictions on applying a ticket search from a background task
  • Fix a number of issues with the Google Maps view
  • Fix a number of issues with timezone display for customers on a range of pages and views
  • Fix a security issue that could lead to cross-reseller information disclosure

Week ending 2013-07-12

  • Feature: Upgrade Lead search
  • Feature: Billing rate plans
  • Feature: Reconfigure backup account plan within plan constraints
  • Feature: Password policies - option to suggest or require a password change after a number of days
  • Feature: Primary account allow using extra ticket statuses: Answered / Awaiting Customer / In Progress
  • Feature: Option to change a ticket status immediately when adding a note
  • Feature: Configure whether Auto-trials rules are enforced in foreground or background
  • Feature: Assert that Remove User After and Suspend Trial settings are disabled when Auto Trials is in use
  • Feature: Include module information on new account notification emails
  • Feature: Maintenance task for repairing all adgroup associations
  • Feature: Separate reseller permissions for erasing backup accounts and deleting customer records
  • Feature: Allow clicking on email addresses mentioned within a ticket note body
  • Feature: Allow selection and bringing up a customer dialog from the View Customers page
  • Restrict Auto Trials limit to 5GB to match current Ahsay limits
  • Improve page load performance of the View Customers page
  • Non-primary ticket users always set a ticket to Open or Closed instead of other statuses
  • Link pricing plans to new account plans
  • Fix a cosmetic issue with misleading names of some event handlers
  • Fix a cosmetic issue with short captions on the Search Backupjobs page
  • Fix a cosmetic issue with inconsistent ticket status messages
  • Fix a cosmetic issue with default ticket searches for non-primary users
  • Fix an issue with creating new plans refreshing the page causing a new plan to be created
  • Fix an issue with mail-to-ticket not always re-opening a ticket
  • Fix an issue displaying the oldest instead of the newest installation summary on the View Customers page
  • Fix an issue with inconsistent search behaviour of the Search Backupjobs page
  • Fix an issue incorrectly allowing search accounts by lead category
  • Fix an issue preventing use of lead export
  • Fix an issue not correctly matching ticket reference numbers in receieved email communications

Week ending 2013-07-19

  • Feature: Update price plan editor
  • Feature: Customer enter their own password during account signup
  • Feature: New backup account editor mode to reconfigure plan
  • Feature: Multi-account editor
  • Feature: Fast bulk suspend/enable accounts by search
  • Feature: Option to display new account pricing during signup
  • Feature: Allow concurrent pageloads in a single session
  • Feature: Log operator IP addresses in audit notifications
  • Feature: Administrators click through to operator detail pages
  • Feature: Allow searching mail queue by mail has attachment
  • Feature: Display attachment information for historical mail in the mail queue
  • Improve performance of background systems by significantly simplifying logged information
  • Improve performance of parallel API requests by avoiding a full response scan during prefilter
  • Fix a cosmetic issue with default viewports on mobile devices
  • Fix a cosmetic issue with incorrect header image being displayed when previewing a bulk mail message
  • Fix a cosmetic issue with an invalid redirect error message when uploading a mailmerge template
  • Fix a cosmetic issue with padding used on the dashboard view
  • Fix a cosmetic issue with doubly-escaped characters on the Search Backupsets page
  • Fix a cosmetic issue when erasing a single customer
  • Fix a cosmetic issue preventing the bulk office editor dialog from closing correctly under certain circumstances
  • Fix an issue not preserving attachments when re-sent from the mail queue
  • Fix an issue that prevented large numbers of accounts being viewed on the Map and Earth dialogs
  • Fix an issue allowing the same password when forced to change it
  • Fix an issue accessing the reset-password view via an invalid state transition
  • Fix an issue always adding In-file Delta, Shadow Copy, and Delta Merge modules to new account signups even if unchecked
  • Fix an issue with server usernames not transparently upgrading to newer encryption format
  • Fix an issue with non-idempotency of certain mail merge requests
  • Fix an issue with reassigning adgroups
  • Fix an issue with inconsistent application of permissions to certain administrator dialogs
  • Fix an issue with inconsistent permissions around nested resellers

Week ending 2013-07-26

  • (Custom Development)
  • Feature: Support modules on billing rate plan editor
  • Feature: Event handler to assign billing of account to expected value
  • Feature: Event source when server health alerts are deferred
  • Feature: Allow setting backup account editor to reconfigure-plan mode per-reseller
  • Feature: Allow refresh-adgroups from bulk account editor
  • Feature: Allow setting target User Home directory per-plan
  • Feature: Allow select all-on-page/none/invert on Customer and Manage System Users pages
  • Feature: Set reseller/billing-agent from bulk account editor
  • Feature: Set max deltas to unlimited when enabling in-file-delta for the first time on the backupset editor
  • Feature: Search system notifications by hour of day, day of week, actions occurring outside business hours
  • Feature: Search tickets by has-attachment
  • Feature: Search customers by bandwidth speed-limit
  • Feature: Option to always show the last refresh time on a customer detail page
  • Feature: Add confirmation dialog when removing form API keys
  • Improve performance of loading system modules
  • Refactor certain internal class structures
  • Document lookup-table example on billing rate plans page
  • Fix a cosmetic issue with inconsistent naming of certain related Event Sources
  • Fix a cosmetic issue with the account plan dialog
  • Fix a cosmetic issue with the System Behaviour page
  • Fix a cosmetic issue with the mailmerge dropdown option on the Leads and Accounts pages
  • Fix a cosmetic issue with overflowing text in ticket notes
  • Fix a cosmetic issue with inconsistent inline vs dialog actions on the System Maintenance page
  • Fix an issue not completely refreshing all AdGroups when using the System Maintenance task
  • Fix an issue with using certain search terms in the dashboard while not logged in to the portal
  • Fix an issue with price plans not respecting temporary quota changes
  • Fix an issue with the file browser for backup servers older than version 6
  • Fix an issue with internal redirection when multiple branding domains are in use

Week ending 2013-08-02

  • (Custom Development)
  • Feature: Update billing portal software
  • Feature: Custom list of 'ignorable' backup errors
  • Improve performance of loading historical day/week/month change information
  • Internal process for demonstrating the portal using artificially generated data
  • Internal process for demonstrating the backupset editor, backup reports, 'backup now', restore dialog, file browser
  • Refactor certain background tasks
  • Refactor storage/upload graph calculations
  • Allow users with no permissions set to see basic quota, storage-size values
  • Fix a cosmetic issue displaying 'monitor api' as checked even if no usernames are selected
  • Fix a cosmetic issue with missing backup plan names on plan reconfigurator dialog
  • Fix a cosmetic issue with CSS warnings on certain pages
  • Fix a cosmetic issue with day/week/month changes all being identical on backup reports and in the customer portal
  • Fix a cosmetic issue displaying absurd percentage changes for new accounts
  • Fix a cosmetic issue with the progress bar when verifying server connectivity pre server sync
  • Fix a cosmetic issue with editability of custom fields
  • Fix a cosmetic issue with internal URL routing for backup job reports
  • Fix a cosmetic issue with incorrect Hyper-V / VMWare column titles on the Customer List page
  • Fix a cosmetic issue with ordering of items on backup job reports
  • Fix a cosmetic issue with spurious space removal on backup job reports
  • Fix a cosmetic issue with dialog location bars in certain versions of Internet Explorer
  • Fix an issue with incorrect EOL characters preventing certain monitoring activities
  • Fix an issue not clearing users from unknown servers when re-syncing data
  • Fix an issue causing double-notes to be generated
  • Fix an issue with double-escaping characters on backupset notes under certain situations
  • Fix an issue preventing operators with no permission bits from editing a customer's details even if enabled for their reseller
  • Fix an issue not preserving a customer's last known operating system when a missed backup occurs
  • Fix a range of consistency issues between company and backupset notes

Week ending 2013-08-09

  • Feature: New graph style
  • Feature: Custom SMTP support
  • Feature: Allow skipping ignorable errors in Event Log / searches, as part of Monitoring Priority configuration
  • Feature: Sanity check server port in Connectivity Tester
  • Feature: Support running MyClient on Debian Wheezy
  • Increase storage duration for archived user profiles
  • Replace QR-code engine to facilitate license compliance when distributing standalone MyClient installations
  • Improve sync performance by reducing redundant work in main loop
  • Improve sync performance for recent AhsayOBS versions by taking advantage of additional API response information
  • Merge certain sync procedures to prevent rare cases that could result in stale data
  • Suppress spurious 'No Backup Job on that day' errors for lightly-loaded backup servers
  • Fix a cosmetic issue with misaligned text when displaying an error message in image graphs
  • Fix a cosmetic issue with the default image used for installation summary logos on new installations
  • Fix a cosmetic issue with rotated label axis titles on certain versions of Internet Explorer
  • Fix a cosmetic issue with module images on the price plan page in certain versions of Firefox
  • Fix a cosmetic issue with incorrect day/week/month change values being displayed
  • Fix a cosmetic issue with loading animations on the Event Log page
  • Fix a cosmetic issue with legacy page names on certain email alerts
  • Fix a cosmetic issue with inconsistent result ordering for monitoring-priority-based backupset searches
  • Fix a cosmetic issue with displaying an internal message when removing a backup server from MyClient
  • Fix an issue not tracking status for backup jobs with significant consecutive incomplete statuses
  • Fix an issue preventing re-sending items from the mail queue
  • Fix an issue with white-screens when generating an installation summary
  • Fix an issue with incorrect sort items being selected on the Watchlist page
  • Fix an issue with no results appearing for certain sort options on the Watchlist page
  • Fix an issue not correctly inferring MIME types for user-submitted content
  • Fix an issue with inconsistent behaviour of certain types of API keys

Week ending 2013-08-16

  • (Custom Development)
  • Feature: Automatically manage server AdGroups based on MyClient reseller branding
  • Feature: Click through to operator detail from admin notifications page
  • Feature: Reseller permission option to prevent viewing any backup job status or history
  • Feature: Allow adjusting quota colour thresholds
  • Feature: Allow searching customers by company custom fields
  • Feature: Increase number of company custom fields to 5
  • Increase default text box size when adding a ticket note
  • Refactor internal permission system
  • Fix an issue not retrieving a backup job's operating system from an incomplete job report
  • Fix an issue with the mail queue failing to process certain large HTML emails
  • Fix an issue with the folder browser in certain situations of nested empty subfolders
  • Fix an issue with the login process, restoring login failure messages and improving login speed
  • Fix a cosmetic issue with incorrectly sized text boxes when creating a new note
  • Fix a cosmetic issue with backup job statuses not changing after certain incomplete transitions
  • Fix a cosmetic issue with retention values on the storage graph
  • Fix a cosmetic issue with inline mail images
  • Fix a cosmetic issue using primary branding instead of generic branding on multi-brandset installations
  • Fix a cosmetic issue with graph hover tips obscuring graph navigation arrows

Week ending 2013-08-23

  • (Custom Development)
  • Feature: Event handler Custom Backup Report option to not send if no backupsets appear in result
  • Feature: Option to prevent resellers from suspending/enabling their customers
  • Feature: Allow customising warning thresholds for notes added to customer backup report emails
  • Feature: Option to allow resellers to see server names
  • Feature: Option to display customer's UserType on customer detail page
  • Expand scope of reseller permission option to prevent viewing any backup job status or history
  • Improvements to demonstration system
  • Viewing account's User Home directory now requires Technical Manager permission
  • Display progress bar when rebuilding AdGroups on the System Maintenance page
  • Fix a performance issue with the default Search Backupjobs view
  • Fix a performance issue early-aborting sync tasks on a certain type of resumable connection error
  • Fix a performance issue with job sync on certain blacklisted AhsayOBS versions
  • Fix an issue with incorrect Consecutive Error counts for certain backupsets
  • Fix an issue retrieving User Home details
  • Fix an issue when redirecting URLs for licensees with custom domain names
  • Fix an issue sending mail containing invalid src or href tags
  • Fix an issue logging in to the Customer Portal
  • Fix a cosmetic issue with custom backup reports in event handlers not defaulting to the systemwide template
  • Fix a cosmetic issue with axis labels and area colours on account storage and upload graphs
  • Fix a cosmetic issue displaying a blank server name when refreshing a user whose server has been removed
  • Fix a cosmetic issue missing suffix on installation summary quota area
  • Fix a cosmetic issue with warnings around refreshing the adgroup banner for a reseller
  • Fix a cosmetic issue with inconsistent password entry dialogs for System Maintenance tasks
  • Fix a cosmetic issue with URLs displayed by worker dialogs
  • Fix a cosmetic issue caused by updating customer UserType or Timezone in an event handler
  • Fix a cosmetic issue with the start time displayed for Missed Backup jobs
  • Fix a cosmetic issue not immediately updating customer's bandwidth on change

Week ending 2013-08-30

  • Feature: WHMCS support (ongoing)
  • Feature: Allow searching backupsets by customer bandwidth
  • Feature: Allow searching tickets by number of update notes and number of attachments
  • Feature: Maintenance worker task to repair consecutive error counts
  • Documentation: Automatic Trial Conversion
  • Adjust style for storage and upload graphs
  • Adjust Maintenance page style
  • Improve performance of sync tasks
  • Improve performance of pages with multiple Thermometer bars
  • Fix an issue with job ordering for both blacklisted and whitelisted AhsayOBS versions
  • Fix an issue with the 'Account created in portal' event source not respecting the Plan filter
  • Fix an issue with small backup servers that have only a few backup jobs per day
  • Fix an issue not immediately logging out disabled operators
  • Fix an issue not preserving SubAdmin relationships when backfilling historically incomplete backupjobs
  • Fix an issue unable to save changes on the Manage System Behaviours page if modifying server details is disabled
  • Fix a cosmetic issue with the hover notes on the View Leads page
  • Fix a cosmetic issue when unable to retrieve AhsayOBS server version
  • Fix a cosmetic issue when unable to determinine backup server for account
  • Fix a cosmetic issue with the consecutive error count display in certain browsers

Week ending 2013-09-06

  • Feature: MyClient builds dynamic custom backup clients
  • Backupset editor no longer display trailing-slashes warning for root drive paths
  • Fix an issue with duplicate backupsets appearing for certain customers with certain job histories
  • Fix an issue with backup job ordering
  • Fix an issue accomodating invalid responses from AhsayOBS servers
  • Fix an issue with consecutive error counts for backup jobs reported out of order
  • Fix an issue with backup job reporting for AhsayOBS servers with the 'yesterday missed' bug
  • Fix an issue adding group policy backupsets to the Watchlist
  • Fix an issue not immediately clearing deleted backupsets
  • Fix an issue with duplicate backupsets appearing in custom backup reports for certain customers
  • Fix a cosmetic issue using an incorrect timezone offset for installations using at least three different timezones
  • Fix a cosmetic issue displaying incorrect results when searching customers by number of backupsets
  • Fix a cosmetic issue with hiding backupsets on the Watchlist
  • Fix a cosmetic issue with the layout of the System Maintenance page on certain interface templates

Week ending 2013-09-13

  • Feature: Support embedding temporary credentials into backup client for zero-click client installation
  • Feature: Upload Rate graphs
  • Feature: Allow searching backup jobs by backup server
  • Feature: Allow attaching download URL rule to 'any server' or autoclient
  • Feature: View document storage size for current installation
  • Feature: Unify numeric search queries, allow searching numeric fields by less-than
  • Feature: Option to disable pruning deleted backupsets (mitigation for unsupported split-server user configuration)
  • Enhancement: Significantly increase speed of Server Connectivity Tester for installations with many backup servers
  • Enhancement: Allow setting RDR details on backup server (optional, used for zero-click client installations)
  • Enhancement: Refactor custom search system to improve extensibility
  • Enhancement: Improve server SSL compatibility by updating trusted CA certificates to latest Mozilla ca-bundle
  • Enhancement: Update graph style for server latency graphs
  • Documentation: Document PayPal payment process
  • Documentation: Document troubleshooting steps for determining MyClient backup job statuses
  • Fix a number of issues with inconsistent filtering of available search options
  • Fix an issue with the backupset editor allowing filter types other than 'Ends With' for ACB backupsets
  • Fix an issue with reported timezones for event-generated backup reports
  • Fix an issue with server SSL verification for certain types of API requests
  • Fix an issue with weak keys used in ID obfuscation
  • Fix an issue with inconsistent treatment of download URLs
  • Fix an issue with saving Mail Queue searches
  • Fix an issue with decrypting large encrypted profile.sys / config.sys files
  • Fix an issue with the option to require consecutive errors for server monitor email alerts
  • Fix an issue with using a blank TCP port when configuring a backup server
  • Fix an issue with saving the behaviour page if modifying server details is disabled for installation
  • Fix an issue with not reporting on certain types of network communication errors
  • Fix an issue with server latency graph and schedule distribution graphs with special characters in server names
  • Fix an issue with server restrictions on the schedule distribution graphs page
  • Fix a number of cosmetic issues with the Compact Grid backup report template
  • Fix a cosmetic issue displaying full report for backup reports with no Info entries
  • Fix a cosmetic issue not substituting invalid UTF-8 codepoints in user-generated text
  • Fix a cosmetic issue with downloaded file names for MyClient-generated backup client installers
  • Fix a cosmetic issue displaying MyClient interface timezone where backup server timezone was expected
  • Fix a cosmetic issue with displaying server connectivity errors, and for errors with invalid SSL certificates
  • Fix a cosmetic issue not applying local time formatting to the 'Last Success' column on a Backupset search
  • Fix a cosmetic issue with the server status page if the server is uncontactable

Week ending 2013-09-20

  • (Custom Development)
  • Feature: Support file attachments on customers (includes Reseller Permissions and Events)
  • Feature: Column selection for the View Customers and Search Backupsets pages
  • Feature: Full search support on the Manage Servers and Browse Installation Summaries pages
  • Feature: Backup job reports
  • Feature: Allow searching customers by has temporary bandwidth/quota extension, has bandwidth schedule
  • Feature: Allow searching backupsets by last job contained only ignorable errors
  • Feature: Allow searching backupjobs by hours since last start, days/hours since last end
  • Feature: Allow exporting report PDF from the Search Backupjobs page
  • Feature: Event page support 'trigger now' for all time-based events
  • Enhancement: Improve page layout of the Browse Installation Summaries page
  • Improve page load performance by batching certain http requests
  • Fix an issue with previewing a plan rate formula that involved a module calculation
  • Fix an issue with re-using old usernames when creating an account via certain API methods
  • Fix an issue with missed backup timestamps if the customer is in a different timezone to the backup server
  • Fix a cosmetic issue with inconsistent display of Allow/Prevent on the Reseller Permissions page
  • Fix a cosmetic issue with inconsistent display of search options / search links
  • Fix a cosmetic issue with displaying negative file counts on the usage grid on a Customer Detail page
  • Fix a cosmetic issue with ununified street/postal address naming
  • Fix a cosmetic issue with clicking outside a dropdown menu to defocus it
  • Fix a cosmetic issue with overcommitted user home display on the Server Status page
  • Fix a cosmetic issue with displaying failure periods on the Latency Monitor graphs
  • Fix a minor security issue trusting operator-controlled input in certain situations

Week ending 2013-09-27

  • (Custom Development)
  • Remove legacy ignore system - backupsets with no schedule set and last-status missed now appear on the Event Log
  • Feature: File Validation Check
  • Feature: Search Backupsets / Backupjobs by operating system
  • Feature: Event handler to initiate backup job
  • Feature: Display RSS feed on homepage and login page
  • Feature: Option to restrict characters used for new backup account usernames
  • Feature: Reseller permission option to hide compressed storage values on Customer/Backupset search
  • Feature: Show reseller contact details on the company information tooltip on the Event Log page
  • Enhancement: Downgrade email report colour from green to grey if a backup was successful but an alert is present
  • Fix an issue with removing deselected backup sources on 6.13 backup servers
  • Fix an issue with rebuilding consecutive counts and current statuses for certain backupsets
  • Fix an issue with inconsistent restrictions on username, server name, and other field lengths
  • Fix an issue with using an immediate-triggered event with certain provided data sources
  • Fix an issue with the restore dialog if no first backupset could be retrieved from the backup server
  • Fix an issue with the lead import page
  • Fix a cosmetic issue with the company information tooltip on the Event Log page
  • Fix a cosmetic issue not displaying always-on columns as permanently checked in column selection menu
  • Fix a cosmetic issue with sort order for notes and mail queue
  • Fix a cosmetic issue with the Search Backupsets page for certain unprivileged users
  • Fix a cosmetic issue with the classic/single-quota backup report template

Week ending 2013-10-04

  • Feature: RDR Monitor
  • Feature: Assign/remove modules in bulk from the View Customers page
  • Feature: Search on Manage System Users page
  • Feature: Search offices by has accounts on backup server, has operator with email address
  • Feature: Support customer upgrades/downgrades from within WHMCS
  • Feature: Bulk email reseller staff from the Manage System Users page
  • Feature: Allow displaying Reseller on the Search Backupsets page
  • Enhancement: Improve error messages displayed for File Validation Check dialog
  • Enhancement: Improve table generation performance by repairing a cache miss
  • Enhancement: Update support portal software
  • Documentation: Improve documentation for Customer Portal, custom domains, embedding MyClient, SSL certificate process
  • Fix an issue with missing data fields for CSRs generated on myclientglobal.com website
  • Fix an issue with certain backupset sequences resulting in an incorrect skip count
  • Fix an issue with mixed active content blocking when using HTTP download URLs in an HTTPS customer portal iframe
  • Fix an issue with searching on the Tickets page
  • Fix an issue with using certain search terms in a Dashboard
  • Fix an issue with watchlist sort order and changed event handler sequence order
  • Fix a cosmetic issue with the API User Monitor
  • Fix a cosmetic issue with displayed page counts on the Manage System Users page
  • Fix a cosmetic issue with sort order for the Manage Download URLs page
  • Fix a cosmetic issue with the Customer Portal when embedded at lower widths
  • Fix a cosmetic issue with the File Validation Check dialog
  • Fix a cosmetic issue with selecting multiple servers on the Bulk Mailer preview page

Week ending 2013-10-11

  • Feature: Option to remove installer details from installation summaries
  • Feature: Option to send installation summary directly to customer following creation
  • Feature: Include total uncompressed storage on reseller statistics frame
  • Feature: Allow searching system offices by has at least one account in quota range
  • Enhancement: Improve performance of queries on the View Accounts page
  • Enhancement: Improve performance of queries on the Manage System Users page
  • Enhancement: Primary system operators can submit installation summary on behalf of reseller operator
  • Enhancement: Hide schedule section from installation summary if computer name is not present and was not immediately removed
  • Enhancement: Improve installation summary consistency, cosmetic improve download URLs
  • Enhancement: Hide Login link on Manage Servers page for servers with no supplied credentials
  • Enhancement: Refactor mail queue storage system to support increased historical mail storage duration
  • Enhancement: Refactor installation summary feature, improve PDF download URLs
  • Increase OS X version requirement string to OS X 10.5 as per current Ahsay SCL (KB #2323)
  • Fix an issue using MyClient under certain older versions of Internet Explorer
  • Fix an issue with searching customers by uncompressed storage size and uncompressed data size
  • Fix an issue with autoclients failing to download embedded client configuration in one-click mode
  • Fix an issue with autoclients under RDR
  • Fix an issue with the Test Connections feature
  • Fix an issue not automatically retrieving uncompressed storage or user home information under certain specific circumstances
  • Fix an issue with inconsistent API error handling in certain specific circumstances
  • Fix an issue not upgrading autoclient netinstall downloads to one-click installers in the customer portal
  • Fix an issue not including SUCCESS in subject line for successful customers where one backup is currently running
  • Fix an issue with cached installation summary authentication
  • Fix an issue not correctly calculating module costs into price plans in certain situations
  • Fix an issue with dialog tasks on the System Maintenance page that require password entry
  • Fix an issue allowing access to 7-day report for resellers who are prevented viewing backup job statuses
  • Fix a cosmetic issue with change values for accounts that have existed for less than the change period
  • Fix a cosmetic issue with missing arrows and quota bar indicator embedded email images
  • Fix a cosmetic issue with the installation summary generation page
  • Fix a number of cosmetic issues with installation summary documents
  • Fix a cosmetic issue with WHMCS module download page
  • Fix a cosmetic issue with syncing company names between WHMCS and MyClient
  • Fix a cosmetic issue with alert messages when removing a backup account via WHMCS
  • Fix a cosmetic issue with page titles on Dashboards

Week ending 2013-10-18

  • Feature: Public demonstration environment
  • Enhancement: Reseller permission select URL instead of brandset
  • Enhancement: Improve routing infrastructure for URLs and brandsets
  • Enhancement: Improve performance of certain watchlist-related actions
  • Enhancement: Improve inline documentation around Customer Portal options
  • Enhancement: Update support portal software
  • Regroup options on Manage System Settings page
  • Fix an issue when creating a new backup account when the reseller and plan's server selections are incompatible
  • Fix an issue with server selection conflict resolution in conjunction with automatic server selection
  • Fix an issue when a brandset is applied to multiple URLs
  • Fix an issue with autoclient 'File Open Error' the first time the backup software is installed on a computer
  • Fix an issue when using the bulk mailer with a large number of customers
  • Fix an issue with the Compact Grid email template using incorrect report URLs
  • Fix an issue with URL routing for installations with multiple combinations of SSL support and brandsets
  • Fix a cosmetic issue with the Manage System Branding page not clearly indicating what is systemwide vs per-brandset
  • Fix a cosmetic issue with invalid server-supplied backup job statuses
  • Fix a cosmetic issue with formatting backupset names for unknown and partially-created accounts
  • Fix a cosmetic issue with server names in the bulk mailer
  • Fix a cosmetic issue with images in preview mail reports
  • Fix a cosmetic issue with missing VMWare logo on the Custom Modules page

Week ending 2013-10-25

  • Feature: Allow reseller logo images on Installation Summaries
  • Feature: View aggregate statistics of search from the View Customers page
  • Feature: Send bulkmail from timeframe lookup
  • Feature: Allow searching customers by account registration date and days since account registration
  • Feature: Allow searching customers by day/week/month usage change percentage
  • Feature: Allow unlocking locked accounts
  • Feature: Enhance column availability on the View Customers page
  • Feature: Realtime sync option for locally hosted installations
  • Feature: Event handler to send result of View Customers search as a report
  • Feature: Allow restricting Backupjob Completed With Change Over Amount event by reseller
  • Feature: Allow viewing server name column, file count columns, average data filesize columns on the View Customers page
  • Feature: Allow reset column selection to default
  • Feature: Option to restrict automatic AdGroup management from a single server
  • Security: Prevent manipulating session cookies from any potential javascript-based attack
  • Enhancement: Worker dialogs use fast server connectivity tester
  • Enhancement: Update support and billing portal software
  • Enhancement: Use AhsayOBS's own registration date on the View Customers page
  • Enhancement: Separate bulkmail-templates editor from other system text and custom page editor
  • Enhancement: Update the New Account Plans and the Account page to use the new tabbed style
  • Enhancement: Improve error messages for certain network errors
  • Fix an issue with allowing ACB accounts to create multiple Filters, potentially causing profile corruption
  • Fix an issue with the automatic AdGroup manager
  • Fix an issue with a range of URL handlers having non-idempotent consequences
  • Fix an issue with searching for user suspended status if automatic trial conversion is disabled
  • Fix an issue with changing plans and suspending accounts via the support portal
  • Fix an issue with automatic registration domain checking incorrectly using case sensitive search
  • Fix an issue with inconsistent treatment of the Ping Monitor
  • Fix an issue with searching for negative percentage values on the View Customers page
  • Fix an issue with adding additional people to a company record
  • Fix a cosmetic issue with no tab selected after uploading an image on the Manage Branding page
  • Fix a cosmetic issue with unclear inline documentation on the Account page
  • Fix a cosmetic issue with switching between multiple brandsets when sending backup job reports via event handlers
  • Fix a cosmetic issue with large images on the Reseller tab
  • Fix a cosmetic issue with the View Customers page when displaying zero values

Week ending 2013-11-01

  • (Custom Development)
  • Feature: Event source for user trial status changed on backup server
  • Feature: Search reseller offices by plan group and permission group
  • Feature: Allow resellers to set file password for existing accounts
  • Feature: Allow CC customer directly from new ticket created on customer detail page
  • Feature: Allow renaming plan groups
  • Enhancement: Indicate user trial/paid status on deleted user billing alert email
  • Enhancement: Allow separate ACB and OBM module handling
  • Enhancement: Display necessary IP for whitelisting on the Manage Servers page
  • Enhancement: Display operating system logo on manage download URLs page
  • Enhancement: Move new ticket creation from customer detail page to popup dialog
  • Fix an issue with inconsistent module handling
  • Fix an issue with searching backupsets or backupjobs by backupset type
  • Fix an issue with using reseller restrictions on the permanent quota change detected on backup server event
  • Fix an issue with sending large emails
  • Fix an issue with timezone offsets when the watchlist or event log reports are set to a single-customer template
  • Fix an issue creating accounts when no backup servers are available
  • Fix an issue creating accounts when certain incompatible combinations of backup and plan settings are used
  • Fix an issue with 'Invalid reseller URL' error messages on new installations when using the Manage System Behaviour page
  • Fix an issue with using the Reconfigurator-mode to change backup account modules
  • Fix an issue not preventing doubly-submitting the new account form
  • Fix a cosmetic issue with module images when signing up new accounts
  • Fix a cosmetic issue not correctly emphasising mitigation when server communication fails by web.xml IP filter
  • Fix a cosmetic issue with incorrect redirection on certain invalid requests
  • Fix a cosmetic issue with certain invalid backup job statuses reported by the backup server
  • Fix a cosmetic issue not automatically focusing password entry fields on the reconfigurator and the delete customer dialog

Week ending 2013-11-08

  • Feature: All Customers email report, for reseller operators (alongside Event Log and Watchlist email reports)
  • Feature: Graphical backupset query interface page
  • Feature: Reseller operators allow overriding reseller's daily email report style on a per-operator basis
  • Feature: New option for more conventional Excel-style formula syntax when writing a price plan formula
  • Feature: Allow selecting ALL/NONE adgroups in all cases
  • Feature: Allow setting a specific adgroup from the bulk customer editor
  • Feature: Allow renaming billing types and reseller permission sets
  • Feature: Event source for customer renamed
  • Feature: Display plan names when hovering over plan group plan count
  • Feature: Pass through specific usernames, backupsets, backupjobs to the Event Handler API
  • Feature: Send password reset email directly from operator dialog on the Manage System Users page
  • Enhancement: Prevent deleting saved searches if they are used for an event handler or dashboard
  • Enhancement: Update backupset history chart
  • Enhancement: Reseller permission sets confirm deletion, sort alphabetically
  • Fix an issue with inconsistent division by zero behaviour in price plan formulas
  • Fix an issue with price plan formulas in certain versions of Internet Explorer
  • Fix an issue with modules on the backup account reconfigurator
  • Fix an issue with 'Unknown URL for reseller' errors when creating additional reseller permission sets
  • Fix an issue with inconsistent URL handling
  • Fix an issue with processing dependent modules in the automatic module allocation optimiser
  • Fix an issue with map marker images on Google Maps and Google Earth views
  • Fix an issue with resepcting option for displaying nested reseller customers on reseller daily email reports
  • Fix a cosmetic issue with hover display plan names on the backup account reconfigurator
  • Fix a cosmetic issue with web interface shuddering when page height changes, by forcing scrollbar on
  • Fix a cosmetic issue with blank quota bars appearing in certain email reports
  • Fix a cosmetic issue with invoice support
  • Fix a cosmetic issue with plan group link numbering if plans were deleted while still in use

Week ending 2013-11-15

  • (Custom Development)
  • Feature: Support Twilio as SMS gateway
  • Feature: Allow searching servers by hostname, default reseller, server options, sync options, monitor options
  • Feature: Group server monitor email/sms alerts if multiple server monitor alerts fail near the same time
  • Feature: Event source for RDR monitor failure
  • Enhancement: Add warning message to time-based event sources on the Manage Event Handlers page
  • Enhancement: Display warning symbol when the API or RDR monitors are incorrectly configured
  • Enhancement: Remove old 'reassign customers to resellers' page, replaced by select multiple and 'edit' on the View Customers page
  • Documentation: Bannersync - Automatic AdGroup management
  • Documentation: Server Health Monitor
  • Documentation: Configuring SMS support
  • Documentation: Troubleshooting backup job status display
  • Allow invalid certificates for the RDR monitor
  • Fix an issue enabling RDR montior for servers where RDR is not in use
  • Fix an issue accessing installation summary PDFs for certain customers
  • Fix a cosmetic issue with the support and billing portal
  • Fix a cosmetic issue with the Manage Servers page

Week ending 2013-11-22

  • (Custom Development)
  • Website: New demo video, homepage layout, public demo installation
  • Feature: Apply Permission Groups to Primary office, allowing customising staff experience
  • Feature: Allow separately enabling the reconfigurator and classic plan editor
  • Feature: Allow selecting the default URL used in all background notifications
  • Add more inline documentation to the Manage System Behaviour page
  • Fix two issues with the new-syntax price plan editor
  • Fix a cosmetic issue not applying the 'view server names' permission to the erase backup account dialog
  • Fix a cosmetic issue with the Permission Groups management interface

Week ending 2013-11-29

  • (Custom Development)
  • Feature: Increase sensitivity of sync failure alerts
  • Feature: Aggregate multiple sync failure alerts into a single email
  • Feature: Send Now button on customer email report preview
  • Feature: Increase mail queue retention period
  • Feature: Improve tools for bulk management of software download URLs
  • Feature: Search offices by office visible to
  • Feature: Allow renaming price plan formula
  • Feature: When adding a new server, option whether or not to automatically register download URLs
  • Fix an issue preventing removing the last user from a backup server
  • Fix an issue searching for resellers with duplicate names
  • Fix an issue with inconsistent handling of the reseller available servers list
  • Fix an issue with an edge case in the relation between reseller servers and new account plan servers
  • Fix an issue with browsers using cached javascript resources
  • Fix an issue with being alerted for timeout errors in child sync routines
  • Fix a cosmetic issue using inconsistent help text on sync alert emails, improve help text for certain errors
  • Fix a cosmetic issue preventing RDR settings from appearing
  • Fix a cosmetic issue with dialog panes on the Manage Servers page
  • Fix a cosmetic issue with cluttered and unclear options on a reseller dialog
  • Cosmetic change style of download software links

Week ending 2013-12-06

  • Feature: Option to automatically reassign adgroups when moving a customer between resellers
  • Feature: Option to automatically generate adgroups on the backup servers
  • Feature: Option to exclude reseller from having automatic adgroup created
  • Feature: New account plans allow setting 'any quota'
  • Feature: Bulk reseller editor allow specifying adgroup behaviour setting
  • Feature: Hover mouse to see exact time on the Server Latency graphs
  • Feature: Option to allow customers to change their contact details from the Customer Portal
  • Feature: Autoclients support multiple base URLs
  • Feature: Autoclients option to hide OBM/ACB options in web-based installer, option to launch after installation
  • Feature: Windows Software Rebrander no longer requires restarting explorer.exe
  • Feature: Automatically generate autoclient profile, branding, and all necessary software images for a single reseller
  • Feature: Add diagnostic information to sync error alert email when recieving 'null' during a user lookup
  • Feature: Option to allow invalid SSL certificates on RDR servers
  • Enhancement: New searches now preserve any custom column selection
  • Enhancement: Display customer statistics on the Manage Servers page
  • Enhancement: Automatic adgroup creation now impacts only the minimum number of servers
  • Enhancement: Improve performance of sorting rows in backup job reports
  • Remove the partial ability to have a backup server attached to MyClient but not syncing
  • Fix an issue with typing into a date field
  • Fix an issue downloading customised icon and EULA documents from an Autoclient configuration page
  • Fix an issue preventing sorting the 'Moved Files' column in a backup job report
  • Fix a cosmetic issue displaying modules at the new account confirmation step if they were hidden during account creation
  • Fix a cosmetic issue using special characters when adding multiple People to a customer
  • Fix a cosmetic issue with option arrangement on the Manage System Behaviour page
  • Fix a cosmetic issue displaying automatically generated adgroups in the Adgroup list
  • Fix a cosmetic issue with unclear wording on the Permission Groups page
  • Fix a cosmetic issue with inconsistent layout of several dialog panes
  • Fix a cosmetic issue with minimum height of horizontal tab panes
  • Fix a number of cosmetic issues with the Reseller dialog

Week ending 2013-12-13

  • (Custom Development)
  • Feature: Support reconstructing Profile.xml from Profile.sys in configuration file decoder
  • Feature: Support viewing and modifying windows network passwords in backupset editor
  • Feature: Aggregate customer search page supporting heterogenous services
  • Feature: Norwegian translation (thank you!)
  • Feature: Primary operators do not see all plans on reconfigurator by default
  • Enhancement: Cosmetic improve the Server Connectivity Tester dialog, sort failures first then alphabetically
  • Fix an issue with incorrect upload size for backupsets that were first detected by the refresh button
  • Fix an issue with erasing unused adgroup images from backup servers
  • Fix an issue with event history in the public demonstration site
  • Fix an issue with incorrect plan availability on the reconfigurator page
  • Fix an issue with the reconfigurator incorrectly preventing modifying module count for always-on modules
  • Fix an issue with inconsistent treatment of search panes on certain pages
  • Fix a cosmetic issue with no progress bar displayed while regenerating AdGroups on backup servers
  • Fix a cosmetic issue with horizontal judder on search pages with unfold panes
  • Fix a cosmetic issue with confusing option layout for automatically creating AdGroups
  • Fix a cosmetic issue with the Removed Users alert email

Week ending 2013-12-20

  • (Custom Development)
  • Notes prevent reown on null edit

Week ending 2013-12-27

  • (no changes)

Week ending 2014-01-03

  • (no changes)

Week ending 2014-01-10

  • Enhancement: Automatically hide notes if more than 40 notes are in default-visible state on a customer or backupset
  • Fix some of the issues that arise when using the same account username across multiple servers or subadmins
  • Fix an issue displaying old backupset selection on the monitoring priority dialog if accessed in a certain order
  • Fix a cosmetic issue when one customer has multiple backup accounts
  • Fix a cosmetic issue with the warning message displayed when deleting a reseller with active billing relationships

Week ending 2014-01-17

  • (Custom Development)
  • Feature: Dedicated support for AhsayRDR, check whether user is currently logging in to AhsayRDR
  • Feature: Find all users not currently logging in to AhsayRDR
  • Feature: Use your MyClient installation as a CNAM caller ID source
  • Enhancement: Catch and send email alerts for more classes of API error
  • Enhancement: Remove legacy operating system report - replaced by Search Backupsets integration and a separate OS sync dialog
  • Enhancement: Improvements to the public demonstration installation
  • Enhancement: Update MyClientGlobal.com website with new video tour, homepage, support pages
  • Fix some of the issues that arise when using the same account username across multiple servers or subadmins
  • Fix an issue not preserving RDR sync error messages into the System Notifications log
  • Fix an issue when merging multiple accounts
  • Fix an issue that might prevent use of the Restore dialog
  • Fix a cosmetic issue with the number of customers on the Watchlist
  • Fix a cosmetic issue with the order of customers on the Dashboard
  • Fix a cosmetic issue that could cause thermometer bars to not appear
  • Fix a cosmetic issue that could cause duplicate backupsets to appear
  • Fix a cosmetic issue with the compact grid template

Week ending 2014-01-24

  • Feature: Free SetHost.exe to remotely change the backup server a customer connects to
  • Feature: Save common filter patterns for the backupset editor
  • Feature: Include OBM/ACB counts on reseller export spreadsheet
  • Feature: Add reseller name macro option to new account welcome email subject
  • Documentation: SetHost.exe, Configuration File Decoder
  • Enhancement: Smooth background sync queue to avoid impacting interactive web server performance
  • Enhancement: Improve performance of loading history thermometers for licensees with large number of customers
  • Enhancement: Improve performance of generating watchlist / event log emails
  • Fix an issue with servers using only numeric names
  • Fix an issue that could cause PGP email encryption to fail
  • Fix an issue with reseller details on new account welcome emails
  • Fix an issue with new account welcome emails not respecting reseller return address setting
  • Fix an issue with repeatedly deleting and recreating an account
  • Fix a cosmetic issue with backupsets with long unbroken names
  • Fix a cosmetic issue with table layouts
  • Fix a cosmetic issue not displaying certain backupsets for customers with duplicate usernames
  • Fix a potential security issue processing input from a malicious AhsayOBS server

Week ending 2014-01-31

  • Update website, new MyClient Dedicated plan
  • Feature: Allow downloading mail from the Mail Queue as .eml files
  • Feature: One-click login to AhsayRDR servers (including event source and audit log)
  • Feature: Option to decrease request parallelism to support weak or high-latency AhsayOBS servers
  • Enhancement: Improve performance of certain API requests
  • Enhancement: Add explanation tooltip for (U) text on View Customers page
  • Fix a number of issues handling customers who have duplicate usernames across servers
  • Fix an issue loading sync dialog windows
  • Fix an issue not clearing removed accounts from removed servers readded with the same server name
  • Fix an issue resolving relative timezones for customers with missed backups who have duplicate usernames across servers
  • Fix an issue with the import resellers option not rebuilding parent/child relationship caches
  • Fix an issue with the Customers Missing Installation Summaries search for reseller operators
  • Fix an issue not reporting issues presented by the Module Optimiser if it was set to run in the background
  • Fix an issue with the Search And Replace Backupsets page
  • Fix an issue with supporting multiple dashboard layout templates
  • Fix a cosmetic issue displaying duplicate backupsets for customers with duplicate usernames across servers
  • Fix a cosmetic issue with system operator dropdown options
  • Fix a cosmetic issue with the homepage under certain layout templates

Week ending 2014-02-07

  • Feature: MyClient has signed the web restore applet to solve the current Java 7 Update 51 issue - learn more at http://www.myclientglobal.com/java_restore_applet/
  • Feature: Support using the Restore applet on old 5.2 servers
  • Feature: Allow toggling the Quota column on the Search Backupsets page
  • Feature: Add warning on the Manage Servers page if server version is known to have bad restore applet
  • Enhancement: Support workaround for OBS servers where a certain error preventing normal backupjob sync
  • Enhancement: Improve background task queueing system
  • Enhancement: Improve load performance of homepage
  • Fix an issue with insufficient permission to resolve company names while submitting tickets from the Customer Portal
  • Fix an issue not using the correct time offset on the mini watchlist view on the Homepage and Event Log pages
  • Fix an issue with certain last backup job size caches being clamped to 2 GB
  • Fix an issue that could cause PGP email encryption to fail
  • Fix an issue clearing users not present on the backup server
  • Fix an issue incompletely clearing local caches when a user is explicitly removed
  • Fix a cosmetic issue with fatal error messages in cascaded sections causing broken layout
  • Fix a cosmetic issue with stuttering animations on the Customer Detail page
  • Fix a cosmetic issue with defaulting new MyClient installations to the 'Display ACB instead of quota' setting

Week ending 2014-02-14

  • Feature: MyClient can sign OS X installers to support Gatekeeper - learn more at http://www.myclientglobal.com/osx_gatekeeper/
  • Feature: Backupset Shelf - copy and paste backupset settings between accounts
  • Feature: Option to allow resellers to create sub-resellers and manage their reseller branding
  • Feature: Monitoring priorities support Unchanged As Failure
  • Feature: Allow updating saved search (save a new search with identical name)
  • Feature: Allow adding menu items per-reseller
  • Feature: Search customers by quota used percentage
  • Feature: Add relative-change support to event handler for permanent quota change
  • Feature: Option to require an operator to change their password on first login
  • Feature: Option for stricter interpretation of Monitoring Priority rules
  • Documentation: MyClient Resellers and AhsayOBS Subadmins
  • Documentation: MyClient Enterprise billing features
  • Documentation: Event handler example page
  • Fix an issue with rebranding ACB software when both OBM and ACB are installed
  • Fix an issue with loading the Server Status dialog
  • Fix an issue with certain fallback sync methods on certain specific server versions
  • Fix an issue with searching customers by day/week/month percentage changes
  • Fix an issue with not enforcing PRG routine in certain failure cases, causing nonidempotent page loads
  • Fix a cosmetic issue with the Monitoring Priorities and Manage Custom Menu Items pages
  • Fix a cosmetic issue with the default Event Log view not sorting by only-visible maximum consecutive errors
  • Fix a cosmetic issue with input prompts within a popup dialog
  • Fix a cosmetic issue with the Installation Summaries search page if no summaries have been submitted
  • Fix a cosmetic issue with click handlers on the Installation Summaries search table
  • Fix a security issue that could allow cross-reseller reseller name disclosure by using a crafted URL parameter

Week ending 2014-02-21

  • Feature: Automatically generate branded software installers now supports OS X
  • Fix an issue that could prevent new MyClient installations from being created immediately
  • Fix an issue linking through to backupsets from the tickets and Search Backupsets pages
  • Fix an issue with supplied iframe template code under certain older web browsers
  • Fix a number of issues affecting server versions prior to 5.2.5.0
  • Fix a cosmetic issue that could cause unnecessary URL parameters
  • Fix a cosmetic issue with certain pages missing specific page titles

Week ending 2014-02-28

  • Feature: Custom billing properties
  • Feature: New calendar-style backupjob report template
  • Feature: New backupsets prompt for backupset type, encryption settings
  • Feature: Backupset Editor allow setting encryption key
  • Feature: Backupset Editor allow modifying connection settings for Oracle/MySQL/Lotus/MS SQL/VMWare backupsets
  • Feature: Add reseller filter to the 'Backup account created' event source
  • Feature: Search customers, backupsets pages by billing properties
  • Feature: Search customers page by customer tag, by backup report recipient
  • Enhancement: Customer detail dialog commits tag when tag field loses focus
  • Enhancement: Convert 'Payment Terms', 'Credit Hold', 'Requires Invoice', 'Billed On' billing fields to customizable properties
  • Enhancement: Improve naming consistency of event handlers, billing fields, and backupset types in search panes
  • Enhancement: Upgrade the Billing Properties page
  • Enhancement: Upgrade the Manage Mailmerge Templates page
  • Enhancement: Upgrade the State/Province Options page
  • Enhancement: Persistent image link to backupset editor on customer detail page
  • Enhancement: Option to disable ticket system
  • Fix an issue with MyClient Sethost loading certain configuration files (update 1.3)
  • Fix an issue that could prevent managing newly created MyClient installations
  • Fix an issue that could cause historical backup reports not to be refreshed
  • Fix an issue managing historical data when removing backup accounts
  • Fix a cosmetic issue with inconsistent layouts on the Manage Reseller API Keys page and the Manage Custom Modules page
  • Fix a cosmetic issue with long user home directories on the Customer Detail page
  • Fix a cosmetic issue with warning notes on event sources
  • Fix a cosmetic issue with element layout in the Backupset Editor in certain edge cases
  • Fix a cosmetic issue with Exchange Database Availability Group in the Backupset Editor
  • Fix a cosmetic issue with inconsistent PDF icons
  • Performance: Improve page load performance of the Manage Event Handlers page
  • Performance: Improve search performance for queries involving tags
  • Performance: Replace task queueing system to reduce contention within certain systems

Week ending 2014-03-07

  • Feature: New Quota Bar style (Default + uncompressed-bar)
  • Feature: Option to prevent resellers exceeding soft quota from creating new accounts
  • Feature: Once-only billing items
  • Feature: Search backupsets by reseller watchlist
  • Feature: Search RDR servers, search servers by RDR, transport
  • Feature: Report to find all customers requiring File Validation Check (has limitations for large licensees)
  • Feature: Search customers by account size discrepancy
  • Enhancement: Use proper columns for 5.2 servers not correctly supporting per-backupset sizes
  • Enhancement: Alert administrative contact on SMTP failure using builtin mailer
  • Enhancement: Apply search system to more views, improve search system, improve Quick Search system
  • Fix an issue with unencrypted SMTP mailer
  • Fix an issue loading the restore applet on 5.5 servers prior to 5.5.3.0
  • Fix an issue loading the restore applet on certain combinations of server-version and restore-applet-version
  • Fix an issue not displaying excluded paths for non-FILE-type backupsets in the backupset editor
  • Fix an issue with custom menu items set to always-display
  • Fix an issue with the Invoice Report
  • Fix a cosmetic issue with day/week/month statistics on reseller reports (Event Log, Watchlist, All Customers)
  • Fix a cosmetic issue with deleting a reseller who is the billing agent for active customers
  • Fix a cosmetic issue with billing properties display and management
  • Fix a cosmetic issue with loading saved searches
  • Fix a cosmetic issue with delete icons on saved searches

Week ending 2014-03-14

  • Documentation: Reseller Soft Quota
  • Documentation: Troubleshooting Alert Emails
  • Documentation: MyClient Resellers vs AhsayOBS SubAdmins
  • Documentation: Using the Event Log effectively
  • Documentation: Monitoring Priorities
  • Documentation: Updates to 'Troubleshooting Backupjob Statuses', 'Backup Reports', and 'Event Handler Examples' pages
  • Feature: Translations - Hebrew translation
  • Feature: Translations - Updated Spanish translation
  • Feature: Add 'advanced' link to connect Event Log to custom search
  • Feature: Always show monitoring priority in job status displays
  • Feature: Event handler to send ticket report
  • Feature: Load some common backupset filters onto the Saved Filter Patterns page
  • Feature: New Tag Management page
  • Feature: New maintenance task to check for SubAdmin Sync rule errors
  • Feature: Option to restrict maximum length of temporary rollback
  • Feature: Option to prevent resellers from using quota increases or new accounts to exceed their allocation-based soft quota
  • Feature: Prompt for custom fields during new account signup
  • Feature: Search Manage System Users via SubAdmin Sync rules
  • Feature: Search new account plans, find all plans in plan group
  • Feature: Search for tickets visible/not visible to any member of a specific office
  • Enhancement: Update Java Restore Applet warnings to mention the release of 6.17.0.0
  • Enhancement: Reduce connection timeout interval
  • Enhancement: Mail preview open all links in new window
  • Enhancement: Set default installation date of Installation Summaries to the creation date of oldest backupset if one exists
  • Enhancement: Alert and drop credentials when POP3 ticket retrieval fails
  • Enhancement: Security enhancement for blink-based browsers (Google Chrome, Opera, Chromium)
  • Fix an issue not being able to click through to backup reports when previewing a report on the Mail Queue
  • Fix an issue that could occur with loading backupjobs on 5.2 servers prior to 5.2.5.0
  • Fix an issue with potential race condition causing early abort for parallel requests inflight
  • Fix an issue with inconsistent permissions required for custom plan management
  • Fix an issue with SubAdmin sync rules when the backup server has been removed
  • Fix a cosmetic issue with tooltips on the System Maintenance page
  • Fix a cosmetic issue with item ordering on the Backup Account Schedules tab
  • Fix a performance issue with new account plans for licensees with a large number of resellers
  • Cosmetic enhancements, corrections, and mobile view for MyClientGlobal.com website
  • Cosmetic unify support and billing portal with MyClientGlobal.com website

Week ending 2014-03-21

  • (Custom Development)
  • Documentation: New Account Plans
  • Feature: Search download URLs
  • Feature: Search plans by base product
  • Feature: Search resellers by branding options (mail logo allowed, installation summary logo allowed, custom reply address present)
  • Support portal: Fix an issue with missing attachments
  • Support portal: Fix an issue with resetting passwords
  • Mitigate an issue potentially causing blank page load under certain conditions
  • Fix an issue clearing job statuses when certain incorrect information was supplied from the AhsayOBS server
  • Fix an issue not processing certain specific private event handlers

Week ending 2014-03-28

  • (Custom Development)
  • Feature: Search resellers by parent office
  • Feature: Preview operator watchlist / event log / all-customers email reports
  • Documentation: Moving accounts between AhsayOBS servers
  • Documentation: Security Features
  • Enhancement: Restore password section in original position of Operator dialog
  • Enhancement: Better error message when using https connector to an http-only server
  • Enhancement: Add warning to 'Start backup job' event regarding limitations on database-type backupsets
  • Enhancement: Cosmetic update list of supported VMWare backupset types to match 6.17
  • Enhancement: Cosmetic upgrade for the File Browser
  • Enhancement: Cosmetic upgrade for the Contacts table in a customer dialog
  • Only send quota change email to operator making change if operator is primary
  • Fix an issue preventing using the File Browser on certain backupsets
  • Fix an issue with the File Browser on accounts with duplicate usernames
  • Fix an issue using the File Browser on Hyper-V and VMWare ESX backupsets
  • Fix an issue with spurious backupjob-completed events for AhsayOBS servers supplying incorrect information
  • Fix an issue with the Advanced Event Log with duplicate usernames
  • Fix an issue with available network protocols
  • Fix an issue with single-use code expiry
  • Fix a cosmetic issue preventing the 'not logged in' error message from appearing on the Quick Search
  • Fix a cosmetic issue with wording the System Default Send Daily Backup Reports option
  • Fix a cosmetic issue with propagating the system brand name in certain emails
  • Fix a cosmetic issue with creating a new operator
  • Fix a cosmetic issue with RDR connectivity error logs
  • Fix a cosmetic issue with sorting operators for non-primary resellers with subresellers on the Advanced Event Log page

Week ending 2014-04-04

  • (Custom Development)
  • Feature: Clone permission group
  • Feature: Event source for new ticket raised in Portal or Customer Portal
  • Feature: Allow preventing 'raise tickets to' dialog for reseller tickets
  • Feature: Allow searching backupsets by Computer Name, add check to 'Backupsets With No Schedule'
  • Feature: Option for operators to toggle receiving email alerts of their own quota changes
  • Feature: Set subreseller permission group, maximum temporary quota days per permission group
  • Feature: Allow macro fields on email templates specific to primary office
  • Feature: Allow removing remaining columns from View Customers and Search Backupsets pages
  • Feature: Ticket response emails fall back to reseller return address instead of system return address
  • Documentation: Event handler examples page automatically raise tickets
  • Enhancement: Cosmetic enhance the My Account page
  • Enhancement: Cosmetic enhance the System Settings control panel page
  • Enhancement: Cosmetic enhance the Price Plans page
  • Enhancement: Remove the 'default server' setting for resellers
  • Enhancement: Improve performance of pruning deleted backupsets, increase frequency
  • Enhancement: Move 'Permission Groups' to separate page
  • Enhancement: Don't restrict subject line length in ticket alert emails
  • Fix an issue resetting passwords on support site
  • Fix an issue searching the Manage System Users page for Primary permission group
  • Fix an issue adding a reseller office to a ticket if the reseller office has no operator staff
  • Fix an issue causing spurious connection failures where DNS name lookups time out
  • Fix an issue that could cause jobs with missed backup -status to not appear
  • Fix an issue matching irregular AhsayOBS version numbers (5.5.5.5-4)
  • Fix a cosmetic issue with missing aggregate Usage footer on the View Customers page
  • Fix a number of cosmetic issues with inconsistent branding elements in non-report emails to staff operators
  • Fix a cosmetic issue with option wording on the Manage System Behaviour page

Week ending 2014-04-11

  • (Custom Development)
  • Feature: Per-backupset backup report recipients
  • Video: MyClient Overview Webinar
  • Enhancement: Group deleted accounts on server emails
  • Enhancement: Remove max-9 limit on backup report recipients for existing accounts
  • Enhancement: Optional User Owner column on Customer List page
  • Enhancement: Display User Owner on Customer Detail page
  • Enhancement: Improve performance of searching backupjobs for users
  • Enhancement: Mention outgoing IPv6 address on Manage Servers page
  • Fix a number of issues with the public demonstration portal
  • Fix a number of issues with accounts with duplicate usernames
  • Fix an issue with automatically generated software download URLs for new backup servers
  • Fix an issue with temporary rollbacks when the backup server was temporarily removed or unavailable
  • Fix an issue with backupset-deleted event sources
  • Fix an issue with determining whether backup accounts were moved or reparented
  • Fix an issue with Reset Password emails
  • Fix an issue with converting leads to new backup accounts
  • Fix a number of cosmetic issues with the public demonstration portal

Week ending 2014-04-18

  • (Custom Development)
  • Feature: Clone new account plans
  • Enhancement: Merged plan and permission groups
  • Enhancement: Cosmetic enhance the permission group dialog, edit server dialog
  • Enhancement: Removing autoclient template now also removes any associated download rules
  • Enhancement: Improve performance of Watchlist page
  • Enhancement: Improve performance of all table views
  • Fix a number of issues related to server/metadata associativity
  • Fix an issue displaying the logged-in operator instead of the selected installer on the Installation Summary email
  • Fix an issue resending all backup reports
  • Fix an issue that could impact creating new accounts using the Embeddable layout template
  • Fix an issue adding new download URLs if autoclient support is enabled
  • Fix an issue sending response emails to incoming emailed tickets
  • Fix an issue with the Watchlist page when duplicate usernames are present
  • Fix a number of cosmetic issues with block layout on certain versions of Internet Explorer
  • Fix a cosmetic issue with note tooltips on the Leads page
  • Fix a cosmetic issue with historical quota change statistics

Week ending 2014-04-25

  • Feature: Event source / audit log for revealing a customer's password
  • Feature: Welcome emails and customer report header/footer are now customisable per reseller
  • Feature: View custom pages without first making them a menu item
  • Enhancement: Cosmetic enhance the Autoclients page, the Custom Pages page, and the Text Templates page
  • Enhancement: Add tooltips for abbreviations on the Search Backupsets page
  • Enhancement: Allow selecting columns on the Search Backupjobs page
  • Enhancement: Allow viewing Parent Office column on the Manage System Users page
  • Enhancement: Allow searching reseller offices by has custom text templates
  • Documentation: Translations
  • Documentation: Configuring Caller ID Support
  • Documentation: Statement on CVE-2014-0160 'Heartbleed'
  • Fix an issue with CNAM support
  • Fix an issue with newly saved searches not preserving column selection
  • Fix an issue with Total Annual counts when exporting from the View Accounts page
  • Fix a cosmetic issue when revealing a blank password

Week ending 2014-05-02

  • Feature: New interface template 'figure'
  • Feature: Ticket canned responses
  • Feature: Split merged accounts
  • Enhancement: Allow specifying brandset of new download URLs if installation has multiple brandsets
  • Enhancement: Improve performance of 30-day and 365-day storage/upload history graphs
  • Documentation: New tool 'zorder'
  • Fix an issue with non-VDDK ESX VMWare backupset types
  • Fix an issue with timezone conversion (fixes creating new accounts in Denmark DST)
  • Fix an issue with loading certain storage/upload history graphs
  • Fix an issue with multiple panel areas on a single page
  • Fix an issue with caching static assets
  • Fix a cosmetic issue when viewing a customer record that has billing items but no backup service
  • Fix a cosmetic issue when there are over 1000 tickets in installation

Week ending 2014-05-09

  • (Custom Development)
  • Feature: Send backup reports only on weekdays (Mon-Fri or Tue-Sat)
  • Feature: Permission option to allow resellers to remove their sub-resellers
  • Enhancement: Apply customer's reseller's branding to the 'Send Email To Customer' Event Handler
  • Enhancement: Full-width table views in 'figure' interface template
  • Enhancement: Allow setting 'daily on failure' or 'weekdays' options for system default email report setting
  • Enhancement: When deleting a reseller, customers are now reassigned to your reseller instead of primary
  • Fix an issue that could prevent email reports being sent if parent office settings were misconfigured
  • Fix an issue when saving custom email report footers for resellers
  • Fix an issue with new MyClient licensees default reseller permission settings
  • Fix an issue with resellers generating Installation Summaries on behalf of installers within their company
  • Fix an issue with removing resellers
  • Fix a cosmetic issue with plan names on MyClientGlobal.com
  • Fix a cosmetic issue with preserving selected pane on save on the Permission Groups and New Account Plan dialogs
  • Fix a cosmetic issue with embedded graphs
  • Fix a cosmetic issue when viewing a customer record that has multiple services

Week ending 2014-05-16

  • Public availability of WHMCS Support
  • Feature: Allow renaming backup servers
  • Feature: Resync single/selected backup servers
  • Feature: Scheduled suspend backup account
  • Feature: Read OBS User Log for account
  • Feature: Search the Manage Permission Groups page
  • Feature: Retrieve error detail from Refresh Operating Systems task
  • Feature: Retrieve full report from Audit File Passwords task
  • Enhancement: Significantly increase performance of Audit File Passwords task
  • Fix an issue with the Refresh Operating Systems dialog
  • Fix an issue with reseller detection on the embeddable signup form
  • Fix an issue with notifications for operators who have opted out of company tickets
  • Fix an issue with company-account relationships causing erroneous queries
  • Fix an issue with CSRF Origin checks when using the external login form on certain web browsers
  • Fix an issue with still sending first-fail warning alerts when a fallback sync method succeeded
  • Fix a cosmetic issue with X-Authentication-Warning mail headers
  • Fix a cosmetic issue with first-refresh after creating a new backupset for an account with duplicate usernames
  • Fix a cosmetic issue with the bulk reseller editor dialog
  • Fix a cosmetic issue with item arrangement on the System Maintenance page
  • Fix a cosmetic issue with the 'figure' template on non-expanded views using top menu bar
  • Fix a cosmetic issue that could cause wrong server names to appear in error reports
  • Fix a cosmetic issue with creating a new ticket from the View Tickets page

Week ending 2014-05-23

  • Feature: Bulk set account quota
  • Feature: Lodge new ticket directly from backup report
  • Feature: Search plans by number of permission groups using plan, to identify unused plans
  • Feature: RDR Connectivity Tester, retrieve RDR server versions
  • Feature: Option for unrestricted server selection for resellers
  • Documentation: Premium Support and SLA options
  • Enhancement: Search servers by type, whether they allow AdGroup management
  • Enhancement: Set customisable brand name for Ahsay, to match existing customisable OBM/ACB names
  • Enhancement: Merge all Manage Server pages
  • Enhancement: Ability to edit permission group directly from Manage System Users page
  • Enhancement: Add descriptions to RDR servers
  • Enhancement: Display current server status when configuring AdGroups
  • Fix an issue with restricting account quota settings per permission group
  • Fix an issue with saving new download URLs if only one brandset is configured
  • Fix an issue with pruning deleted accounts that share details across multiple servers
  • Fix an issue caused when an unauthenticated user makes a request connected to an Event Handler search requiring authentication
  • Fix an issue with the Presence Check feature if RDR credentials are incorrect
  • Fix an issue with search on the View Accounts page
  • Fix an issue with using the bulk reseller editor to remove all available servers
  • Fix a cosmetic issue with sort order of servers and permission groups in a number of places
  • Fix a cosmetic issue with page layout on the Manage Branding page
  • Fix a cosmetic issue with selecting columns on table views with lots of available columns
  • Fix a cosmetic issue with page resizing on the Manage System Users page under the Figure template
  • Fix a cosmetic issue with highlighting rows on the Manage Servers page
  • Fix a cosmetic issue with once-only billing items on the Merge and Split pages
  • Fix a cosmetic issue with small font sizes in the Customer Portal
  • Fix a cosmetic issue with modifying backup report recipients in the Customer Portal
  • Fix a cosmetic issue with the Customer Portal when using a tall quota bar style
  • Fix a cosmetic issue with uncompressed data display in the Customer Portal
  • Fix a cosmetic issue with display hidden server warning count if servers are not configurable

Week ending 2014-05-30

  • (Custom Development)
  • Feature: Customise global email footers for resellers
  • Feature: Live update price in backup account editor
  • Feature: Send backup reports weekly on Monday, or weekly on Monday with daily on failure
  • Feature: Option to sync AdGroup banners with all servers instead of only minimal covering set
  • Feature: Allow searching where billing agent is not set on the View Accounts page
  • Documentation: Screenshots of WHMCS integration
  • Enhancement: Widescreen view for Customer Detail pages in the Figure template
  • Fix an issue with the backupset editor handling corrupt schedule types
  • Fix an issue with syncing AdGroup banner images
  • Fix an issue with indicative pricing displays for new accounts when certain module combinations are hidden
  • Fix an issue with resync dialogs on the Manage Servers page
  • Fix an issue with adding tags on a customer dialog
  • Fix a cosmetic issue with adding old .eml footers to tickets recieved by email
  • Fix a cosmetic issue with hover tooltips for backupsets of suspended/locked accounts
  • Fix a cosmetic issue with the New Account Plans page
  • Fix a cosmetic issue with time intervals on server outage SMS notifications
  • Fix a cosmetic issue with loading the Reconfigure Plan backup account editor
  • Fix a cosmetic issue with field grouping when creating search clauses
  • Fix a security issue with potential XSS vector in certain automatically generated note fields

Week ending 2014-06-06

  • (Custom Development)
  • Feature: Support CEIL and FLOOR functions in price plans
  • Feature: 30-day Overview column on Search Backupsets page
  • Feature: Quota Threshold Alerts
  • Feature: 7-day backupjob status graph homepage widget
  • Feature: Allow a custom reseller branding field that will not be inherited by sub-resellers
  • Video: MyClient Webinar 2014-06-05
  • Documentation: Implementing RDR
  • Documentation: Update SetHost and Premium Support documentation
  • Enhancement: Merge Reseller 'Parent Office' into Reseller
  • Enhancement: Sort all resellers and parents first when selecting Billing Agent
  • Enhancement: Clarify Event Handler naming for creating a new ticket
  • Enhancement: Allow editing email templates directly from the Manage Event Handlers page
  • Fix an issue with forwarding new installation summaries to customers
  • Fix an issue linking through to email templates from the Manage Event Handlers page
  • Fix an issue updating total subscription when automatically adjusting price plan
  • Fix an issue searching by MB or GB
  • Fix a cosmetic issue with text tooltips on soft quota values on the Manage System Users page
  • Fix a cosmetic issue that could cause missing plans on the New Account Plans page
  • Fix a cosmetic issue with logo branding for external backup report and customer portal views
  • Fix a cosmetic issue with watchlist count on homepage statistics widget

Week ending 2014-06-13

  • Feature: Hide off-topic ticket notes
  • Feature: Event sources (+ audit logs) for backupset added/removed from watchlist
  • Feature: Disable Two-factor authentication from any other operator with lesser or equal permission
  • Enhancement: Reconfigure Plan editor no longer modifies account trial status. Original behaviour can be restored via a new option
  • Enhancement: Two-factor authentication requires valid code to enable for the first time
  • Documentation: Email Deliverability
  • Documentation: Infrequently Asked Questions
  • Documentation: Two-factor Authentication
  • Documentation: Improvements to the 'Implementing RDR' documentation
  • Website: Allow signing up for MyClient newsletter
  • Website: Changelog available by RSS
  • Fix an issue with selection popups in certain versions of Internet Explorer
  • Fix an issue that could affect RDR Presence Check when an incorrect username is present
  • Fix an issue with scheduled account suspensions
  • Fix an issue with the server sync popup dialog
  • Fix a cosmetic issue with company name displayed in embedded signup forms
  • Fix a cosmetic issue with re-sending backup reports for a single backup account
  • Fix a cosmetic issue that could impact email deliverability
  • Fix a cosmetic issue with selecting parent offices in Billing Agent dropdown
  • Fix a cosmetic issue with x-axis labels on Storage and Upload history graphs
  • Fix a cosmetic issue with frame borders in certain versions of Internet Explorer

Week ending 2014-06-20

  • (Custom Development)
  • Feature: LDAP / Active Directory integration
  • Feature: Set homepage text per-brandset
  • Feature: 90/180-day views for Storage and Upload history graphs
  • Feature: Option to set ticket mail references (TKT- number) equal to ticket ID
  • Enhancement: Display backup duration on 'Modern (single-customer)' email reports in place of 'Updated Permissions'
  • Enhancement: Additional icon images on the System Settings page
  • Enhancement: Improve heuristics for auto-hiding quoted text in ticket notes received from email
  • Enhancement: Send alert email to system-wide technician when new account creation will occur on unexpected server
  • Documentation: AhsayOBS SSL certificates with multiple SubAdmins
  • Documentation: Importing AhsayOBS SSL certificates
  • Fix an issue with creating new ticket notes from incoming base64-encoded email
  • Fix an issue with updating cached server versions
  • Fix an issue with the RDR Access Log scan searching for deleted accounts
  • Fix an issue with blank page when browsing customer list with no permissions set
  • Fix an issue with searching accounts by server
  • Fix a cosmetic issue that could impact ticket note ordering
  • Fix a cosmetic issue with ordering server names in search clauses

Week ending 2014-06-27

  • Feature: Italian Translation
  • Feature: Click to browse from homepage graph widget
  • Feature: Ticket due dates
  • Feature: Assign ticket to operator
  • Feature: Add notes to server
  • Feature: BCC all outgoing email
  • Feature: Edit existing download URL rules
  • Enhancement: Option to popup dialog to set reseller after new account creation
  • Enhancement: Include full module counts on Customer Export page
  • Enhancement: Allow searching System Notifications page by exact time range
  • Enhancement: Default Tickets search for all system open tickets
  • Enhancement: Redesign ticket page
  • Enhancement: Allow searching tickets by due date, has due date set, has assigned operator set
  • Documentation: Download PDF documentation
  • Documentation: Timezones
  • Fix an issue with numeric-named files or folders in the Browse Files page
  • Fix an issue with sort order in the Browse Files page
  • Fix an issue with non-primary users using the Run Backup dialog and the ticket system
  • Fix an issue not pruning the mail queue if mail queue processing was disabled
  • Fix a number of rare issues with duplicate usernames
  • Fix a cosmetic issue highlighting rows when editing a download URL rule
  • Fix a cosmetic issue with certain versions of Internet Explorer
  • Fix a cosmetic issue redirecting to incorrect page when ticket search has expired
  • Fix a cosmetic issue with reflection when removing an item from a ticket

Week ending 2014-07-04

  • (Custom Development)
  • Feature: Set language for new backup accoutns in account plan template
  • Feature: Search tickets by assigned-to-me, primary allow searching by assigned-to
  • Enhancement: Update Italian translation
  • Website: Search
  • Fix an issue viewing backup job reports for customers with invalid reseller relationships
  • Fix an issue using the Restore dialog for customers with no encrypted backupsets
  • Fix a cosmetic issue with the new account welcome email
  • Fix a cosmetic issue with available operator names for ticket assignment
  • Fix a cosmetic issue with the storage/upload history graphs default offset when changing view period
  • Fix a cosmetic issue with the System Notifications page

Week ending 2014-07-11

  • (Custom Development)
  • Feature: Support new AhsayOBS 6.19
  • Enhancement: Update Italian translation
  • Website: New website layout
  • Website: Q & A Portal http://qa.myclientglobal.com/
  • Website: Infrastructure upgrade
  • Fix an issue with replacing a reseller's branding images
  • Fix an issue with the default subject line template used for welcome emails
  • Fix a cosmetic issue with global-text items on the Manage Branding page
  • Improve performance of refreshing consecutive counts

Week ending 2014-07-18

  • (Custom Development)
  • MyClient Autoclients are now available for all users - http://www.myclientglobal.com/autoclients/
  • MyClient Bannersync is now available for all users - http://www.myclientglobal.com/bannersync/
  • Feature: Allow including username, password in new account welcome emails
  • Feature: Allow setting Quota Threshold Alerts by GB
  • Enhancement: Warn if using AhsayOBS before 6.19 with URL Rewriting enabled
  • Enhancement: Increase sync rate 2x for all AhsayOBS servers
  • Enhancement (Security): Enable HSTS pinning on all HTTPS endpoints
  • Documentation: Autoclients, Bannersync, Brandsets and Multiple URLs
  • Documentation: 6.x - 6.17.x.x Vulnerability
  • Documentation: Mail Queue, MyClient Dedicated
  • Fix an issue with provisioning new accounts on MyClientGlobal.com
  • Fix an issue with More Detail links in certain email report templates
  • Fix an issue with job repair causing erroneous Incomplete (running) statuses
  • Fix an issue with ticket selectivity
  • Fix an issue with the bulk monitoring priority dialog causing Set All to not appear
  • Fix a cosmetic issue with swapped warnings for certain known-bad AhsayOBS server versions
  • Fix a cosmetic issue with not showing macro buttons editing a reseller welcome email
  • Fix a cosmetic issue with the Email Customer Installation Summary feature
  • Fix a cosmetic issue with quota bars displayed in certain email clients

Week ending 2014-07-25

  • Feature: Remote run command on any end-user computer
  • Feature: Popup watchlist from any page
  • Enhancement: Improve performance of browsing backupjobs by date on large installations
  • Enhancement: Support file attachments when CC'ing ticket update
  • Enhancement: Autocomplete any specific customer or backup-account selection on the Event Handlers page
  • Fix an issue receiving ticket from an HTML-only email
  • Fix an issue with immediate ticket update notifications for new ticket creation
  • Fix an issue not including TKT reference number on CC'd ticket emails, preventing correctly tracking replies
  • Fix an issue using autocomplete or quick search with certain special characters
  • Fix a number of issues with linking events by backup account or by customer record
  • Fix a cosmetic issue with displaying primary office name in error messages to nested sub-resellers
  • Fix a cosmetic issue with the homepage ticket widget and the daily-ticket email not respecting the include-in-company-tickets filter
  • Fix a cosmetic issue with overdue tickets in the Browse Tickets page
  • Fix a cosmetic issue with unnecessary refresh-consecutive and refresh-operating-system items on the System Maintenance page
  • Fix a cosmetic issue with the embeddable interface template in certain versions of Internet Explorer
  • Fix a cosmetic issue with the quick-links footer for no items on watchlist or no tickets
  • Fix a cosmetic issue with not loading page favicons

Week ending 2014-08-01

  • (Custom Development)
  • Feature: New homepage layout
  • Feature: Log events when changes made to system settings
  • Feature: Event handler to send email to customer's company-contact email
  • Feature: Saved-search for My Missing Installation Summaries
  • Fix an issue with the backupjob-completed event source
  • Fix an issue hiding warnings on the Manage Servers page
  • Fix a cosmetic issue with 'credentials present but rewriting in use' warnings on the Manage Servers page
  • Fix a cosmetic issue with missing usernames in 'Started Watching' notification-log events
  • Fix a cosmetic issue with certain event handlers

Week ending 2014-08-08

  • (Custom Development)
  • Enhancement: Select columns on the My Tickets page, including mail-reference and assigned-to
  • Documentation: Overview of OBM/ACB branding options
  • Documentation: Troubleshooting the Restore Applet
  • Improve performance of migrating MyClient licensees between infrastructure nodes
  • Improve performance of background sync tasks on certain MyClient infrastructure nodes
  • Fix a cosmetic issue with documentation for the WHMCS Plugin
  • Fix a cosmetic issue with 'detail' and 'show hidden backupsets' links
  • Fix a cosmetic issue with error messages when creating new Autoclient profiles by the wizard
  • Fix a potential security issue with the Customer Portal (thanks G.B.!)

Week ending 2014-08-15

  • (Custom Development)
  • Feature: Inherit Watchlist/Event Log branding from parent reseller
  • Feature: Searchwidgets - search backupsets to make pie graph widgets on homepage
  • Feature: Reseller Soft Quotas - option to include subresellers in count
  • Feature: Commission billing support - set, calculate, and export
  • Feature: Hide 'more detail' links in email reports per-permission group
  • Feature: Allow setting default Upload/Storage graph history width per-operator on the My Account page
  • Feature: Search backupsets by delta merge settings, custom columns for delta merge settings
  • Feature: Search Mail Queue by sender name/email, custom columns for sender name/email
  • Feature: Set custom text for Quota Threshold Alert warning
  • Feature: WHMCS Module support setting Username, Password, Bandwidth options
  • Feature: WHMCS Module downloadable from the 'External Forms and API Methods' page (v1.3)
  • Enhancement: Draggable widgets on homepage
  • Enhancement: Warn when creating Autoclient with base URL not set
  • Documentation: Improve documentation bundled with the WHMCS module
  • Documentation: Autoclients Video
  • Fix an issue using Quota Threshold Alerts for GB values over 100
  • Fix an issue saving updated reseller branding images
  • Fix an issue with database connections
  • Fix an issue with tag searches on the View Accounts page
  • Fix an issue affecting setting new plan images and setting new customer files
  • Fix an issue with the 'Connect to selected backup accounts by customer search' Event Handler
  • Fix an issue with creating download URLs for Autoclients in certain circumstances
  • Fix a cosmetic issue with compressed usage bars on Watchlist and Event Log reports
  • Fix a cosmetic issue with permission group options
  • Fix a cosmetic issue with certain report templates displaying 'more detail' links when no report exists
  • Improve performance of removing large number of tags

Week ending 2014-08-22

  • (Custom Development)
  • Feature: Problem/Solution system
  • Feature: 31-day popup view for the homepage Graph widget
  • Feature: Option to cap formatting size displays to GB
  • Feature: Option to remove wrapper HTML from new account welcome emails
  • Feature: Set default Retention Policy for all new backupsets
  • Feature: Event Handlers to add commission, remove commission
  • Feature: Display estimated speed on the View Live Status dialog
  • Feature: Allow setting Show Offline Backup Reminder in backupset editor for customers on 6.17.0.0 or later server version
  • Feature: Allow converting New Account Plans between OBM- and ACB-based
  • Feature: Allow embedding Searchwidget as iframe into other solution (see Dashboards page)
  • Feature: Support setting Searchwidgets for other resellers
  • Feature: Add customer-name and account-quota macros for new account welcome emails
  • Feature: Search backupsets by Extra Backup Enable Offline Backup
  • Feature: Add warning to backup job reports containing multiple Start lines
  • Feature: Add Brandset column to the Manage Download URLs page, allow column selection
  • Change: Always show 'manage backup account' popup on the View Accounts page even if no backup account present
  • Fix an issue affecting the bulk emailer, searching on the View Accounts page, and exporting resellers from the Manage System Users page
  • Fix an issue bulk reassigning plans from the View Customers - Edit multi-editor
  • Fix an issue with poor sync completion for certain customers on certain sync tasks
  • Fix an issue affecting loading detail dialogs for resellers, and saving detail dialogs with no Primary Contact
  • Fix an issue with custom query generation when clicking on segments from homepage search widgets
  • Fix an issue with searching for customers containing underscores
  • Fix an issue with timezone detection on backup job reports
  • Fix a cosmetic issue with billing-changed notifications generated from custom fields
  • Fix a cosmetic issue with the View Live Status dialog
  • Fix a cosmetic issue with a large number of toolbar items in template macros
  • Fix a cosmetic issue with operator dropdowns - correct sort order, display DISABLED suffix on disabled operators
  • Fix a cosmetic issue with backupset search and dropdowns - correct sort order, display REMOVED suffix on removed backupsets

Week ending 2014-08-29

  • (Custom Development)
  • Feature: Server-licenses widget
  • Feature: Option to link all phone numbers using sip: or tel: protocol links
  • Enhancement: Display ticket items due today separately from overdue ticket items
  • Enhancement: Autoclients always use a white background for top-left client logo
  • Fix an issue that could occur when the same backup account is deleted and recreated multiple times
  • Fix an issue with editing commission items
  • Fix a cosmetic issue with event handlers impacting certain web browsers
  • Fix a cosmetic issue with unhiding backupsets on the advanced Event Log page
  • Fix a cosmetic issue with using long titles on a homepage searchwidget
  • Fix a cosmetic issue with timezone display on the classic and modern multi-customer email report templates
  • Fix a cosmetic issue with setting module amounts and updating price display during new customer signup
  • Fix a cosmetic issue with setting module amounts on the Reconfigure Plan editor
  • Fix a cosmetic issue with date and time display on the short error detail area
  • Fix a cosmetic issue with panel selection on the Edit Server dialog

Week ending 2014-09-05

  • (Custom Development)
  • Feature: New 24-hour backup report template
  • Feature: Option to adjust backup quotas by alternative method for reliability
  • Feature: Event Handler to unwatch backupset
  • Enhancement: Improve support for uploading multiple files to a ticket
  • Enhancement: Include user-registered errors on backup job reports
  • Fix an issue with sending a Company Report via Event Handler
  • Fix an issue with setting modules on the Reconfigure Plan editor
  • Fix an issue that could impact price calculation on the Reconfigure Plan editor
  • Fix an issue not copying images when cloning a New Account Plan template
  • Fix an issue not verifying SSL certificates in certain conditions and in the Test Connections dialog
  • Fix an issue with the Mail Queue
  • Fix a cosmetic issue that could impact module display on the Customer Detail page
  • Fix a cosmetic issue with the standard backup account editor in certain web browsers
  • Fix a cosmetic issue with dropdown operator selection
  • Fix a cosmetic issue with detail areas for backupsets that have never ran
  • Fix a cosmetic issue with layout on the homepage and the Mail Queue
  • Fix a security issue

Week ending 2014-09-12

  • (Custom Development)
  • Feature: Display full backupjob report for Failover Cluster backupjobs
  • Feature: Search tickets by note content
  • Enhancement: Display DB/VM/Public Folder status on Backupjob reports if present
  • Enhancement: Allow row-select on the My Tickets page
  • WHMCS plugin: Fix a number of issues related to server connectivity (Release 1.4)
  • Fix an issue incorrectly accepting invalid SSL certificates in some situations
  • Fix an issue with not finding results for certain string queries
  • Fix a cosmetic issue with inconsistencies with certain dialogs, and with row selection in grids
  • Fix a cosmetic issue with searchwidgets for users with insufficient permissions
  • Fix a cosmetic issue when passing custom searches to users with insufficient permissions to view them

Week ending 2014-09-19

  • MyClientGlobal.com now accepts payment by Credit Card
  • (Custom Development)
  • Feature: Allow exporting current view of Customer, Backupset, and Backupjob search pages
  • Feature: Display backupset creation time on hover
  • Feature: Allow selecting all columns on table grid views, allow selecting rows on the Search Backupjobs page
  • Feature: View restore log from the Manage Servers page
  • Feature: Event source for Restore Initiated
  • Feature: Bulk update account Timezone from the View Customers page
  • Feature: Custom email subjects for backup reports
  • Feature: Allow setting account Language on the backup account settings dialog
  • Enhancement: The 'set retention policy for new backupsets' option now applies to new backupsets created in OBS or OBM
  • Enhancement: Display OBM/ACB product in invoice export if custom plan name is not set
  • Enhancement: Edit link on the View Customers page always edits backup account settings
  • Fix an issue with overlapped user detection in certain circumstances
  • Fix an issue that could cause sub-reseller chains to not load correctly
  • Fix a cosmetic issue with row highlighting when clicking a link
  • Fix a cosmetic issue with configuring sub-reseller chains
  • Fix a cosmetic issue with email to ticket encoding

Week ending 2014-09-26

  • (Custom Development)
  • Feature: Search through content of Backupjob reports (via System Maintenance page)
  • Feature: Backupset Report add 30-day view option
  • Feature: Macros on the Bulk Mail page and in email templates
  • Feature: Customise the calendar export file from the Text Templates page
  • Feature: Display CDP backupjobs in thermometer
  • Feature: Search backupsets for CDP-enabled, search backupjobs by is-CDP
  • Feature: Export a ticket and all notes to a text file
  • Enhancement: Backupset editor hide 'Local Copy: Zip' option for v5.5 and newer, display version warning otherwise
  • Enhancement: Backupset editor hide 'Periodically' scheduling mode from ACB clients
  • Enhancement: Better graphic symbols for health monitor statuses on the Manage Servers page
  • Enhancement: Improve ticket email system's compatibility with other email ticketing systems
  • Documentation: Autoclients - new Getting Started guide, mention OEM vs Business license requirement
  • Documentation: Customer Portal - reorganise sections for clarity, discuss form target in custom HTML
  • Fix an issue with clicking segments on search widgets for clauses that start with WHERE BRACKET
  • Fix an issue with asserting permissions for the primary office
  • Fix an issue with loading backup report URLs from very old email reports
  • Fix an issue with TLS version negotiation against certain versions of Tomcat
  • Fix an issue with deferred suspensions
  • Fix an issue with accept-encoding for AhsayOBS servers behind transparent http proxies
  • Fix a cosmetic issue with missing server names on the Backupset Report
  • Fix a cosmetic issue with entity decoding when parsing HTML email into a ticket
  • Fix a security issue with bypassing taint detection

Week ending 2014-10-03

  • (Custom Development)
  • Feature: Event Handler: Send email about customer
  • Feature: Event Source / Notification logs for backupsets ignored, accounts suspended or unsuspended
  • Feature: Event Source / Notification logs for server settings changed, plan settings changed, modifying saved searches
  • Feature: Filter event - connect to supplied account/backupset only if appearing in custom search
  • Feature: Commission accounting support $/gb (by quota, compressed usage, or uncompressed usage)
  • Feature: Backupsets now ignored per-reseller
  • Feature: Option to add custom per-backupset warning to email reports after a configurable number of consecutive errors
  • Feature: Option to display user avatars in ticket view (powered by Gravatar)
  • Enhancement: Don't send API errors for servers with monitoring deferred
  • Enhancement: Allow uploading multiple files at once onto a customer record
  • Enhancement: Allow resellers to use the Bulk Account Editor on the View Customers page
  • Enhancement: Improve interoperability with other email ticket systems by reordering tags in subject line
  • Enhancement: Display software version on thermometer hover tooltip
  • Fix an issue with reported backupjob sizes for backupjobs that are still running
  • Fix an issue with ACB-only Autoclient web-based installers
  • Fix an issue with File Attachment event sources not linking via customer record
  • Fix an issue with the Google Maps / Google Earth browsers
  • Fix an issue with 'select all on page' on certain table views
  • Fix an issue with allowing password resets for disabled staff operators
  • Fix a cosmetic issue with the Autoclient settings dialog
  • Fix a cosmetic issue with result ordering on the Test Connections dialog
  • Fix a cosmetic issue with the loading animation

Week ending 2014-10-10

  • (Custom Development)
  • Feature: Set custom sender name/email when using the Bulk Mailer
  • Feature: 7-day Backupset Report now supports CSV export
  • Feature: Customer Portal now allows switching between merged backup accounts
  • Feature: Monthly bandwidth usage report showing total upload + restore size
  • Feature: Search backupjob report contents by custom number of occurrences
  • Feature: Optional auto-replace price formula
  • Enhancement: Display indent and arrow for connected event handler rules
  • Enhancement: Display warning on the Backupset Editor's 'show offline backup reminder' option for old server/client versions
  • Enhancement: Allow adding servers with the same hostname if they use different ports
  • Documentation: 7 new event handler examples (reminder email for trial accounts, retry missed backups, assist with restores, and more)
  • Documentation: Fix wrong page reference on the Email Deliverability documentation
  • Website: Add RSS icon to Changelog page
  • Fix an issue with LDAP event handlers
  • Fix an issue with processing certain malformed API responses from 5.2 server versions
  • Fix an issue with the bulk mailer if no accounts are selected
  • Fix an issue with clearing last-known-operating systems
  • Fix an issue with the Backupset Unwatched event source not correctly providing context
  • Fix an issue with attaching new backupsets from the View Ticket page
  • Fix an issue with duplicate server hostname protection being inconsistently applied
  • Fix a cosmetic issue with certain errors not being displayed on the quick detail area
  • Fix a cosmetic issue with backupsets on the View Ticket page if multiple backup accounts are attached
  • Fix a cosmetic issue with sort order for connected event handlers
  • Fix a cosmetic issue with printing the backupjob detail reports and the Customer Detail page

Week ending 2014-10-17

  • Feature: Option to autonegotiate best TLS instead of forcing SSLv3 (System Behaviour page - Data Binding tab)
  • Feature: Support TLS_FALLBACK_SCSV on all MyClient web interfaces
  • Feature: Hover over backupsets in grid to view computer name and highlight backupsets on same computer
  • Feature: Hover display company notes on the Event Log (can be disabled on the System Behaviour page)
  • Feature: Allow running non-FILE-type backupsets from the 'Start backup job' event handler
  • Enhancement: 'Find Errors' system search on the Search Backupsets page now also checks ignore status
  • Enhancement: Include FromQuota and ToQuota in Event Details for 'Permanent change to account quota detected on backup server' event
  • Enhancement: Include AccountQuota in Event Details for 'Send Email' events that are supplied with customer information
  • Enhancement: Alert on more types of SMTP failure
  • Enhancement: Better warning when making API connections with an incompatible SSL/TLS version
  • Remove mini watchlist from the Event Log page
  • Fix an issue with downloading an Autoclient installer immediately after using the wizard
  • Fix an issue with connected events execution order not matching the display order
  • Fix an issue with 'CSRF Error Mismatched Origin Null'
  • Fix an issue with parsing certain malformed XML API responses
  • Fix an issue with the Bandwidth Usage report if servers cannot be contacted
  • Fix an issue with rolling back temporary quota changes made by certain system-level processes
  • Fix a cosmetic issue with hover tips on the Event Log if no Primary Contact has been set

Week ending 2014-10-24

  • (Custom Development)
  • Feature: Update Portuguese translation (thanks!)
  • Feature: Display RPS replication percentage on the Test Connections dialog (experimental)
  • Feature: Link tickets together
  • Feature: Option to send backup reports 'never unless in event handler context'
  • Feature: Search text fields by 'does not start with'
  • Enhancement: Display more specific warning messages for SSL / TLS connectivity issues
  • Enhancement: Include current job status in Backupjob event sources
  • Enhancement: Search Backupjobs new default search for currently running backup jobs
  • Enhancement: Don't display due dates for closed tickets
  • Fix an issue where Primary offices could disable certain important features for themselves
  • Fix an issue with exporting from the Customer List page under certain specific circumstances
  • Fix an issue not applying custom User-Agent in certain legacy network requests
  • Fix an issue with searching text by 'starts with'
  • Fix an issue parsing more types of malformed XML response
  • Fix a cosmetic issue with inconsistent timeout error messages
  • Fix a cosmetic issue with long paths in the remote-command runner
  • Fix a cosmetic issue with backupset information provided from event handlers
  • Fix a cosmetic issue with widget alignment on the homepage for the Modern interface templates

Week ending 2014-10-31

  • (Custom Development)
  • Feature: Option to emphasise smaller fractions on homepage searchwidgets
  • Fix an issue sending long email reports
  • Fix an issue performing certain type of synchronisation on large installations
  • Fix an issue that could cause duplicate backupsets to appear in very specific conditions
  • Fix a cosmetic issue the File Validation Check dialog

Week ending 2014-11-07

  • Feature: Analyse Backupsets
  • Feature: One-click Login button on the Manage Servers page supports IP-whitelisted servers by optionally proxying via MyClient
  • Feature: Event handler to set ticket assignee, allow searching tickets by days/hours since creation
  • Enhancement: Bigger 'edit' button on customer detail pages
  • Enhancement: Reflect download URLs server-side to avoid mixed content warnings if the Customer Portal is embedded into an insecure site
  • Documentation: Price plan syntax
  • Fix an issue with the Restore Applet if the stored password is incorrect
  • Fix an issue with PDF generation on certain servers
  • Fix an issue with unblocking failed access attempts
  • Fix a cosmetic issue with LOGGING display on the Replication Status Monitor
  • Fix a cosmetic issue with sort order on the Manage Servers page

Week ending 2014-11-14

  • Feature: Support connecting to ShadowProtect ImageManager servers (contact support for details)
  • Feature: File Path Encoder
  • Feature: Per-hour monitoring priorities
  • Feature: Search backupsets by size of entire account
  • Enhancement: Recognise more filetypes in the Browse Files page
  • Enhancement: Allow download from the System Notifications page
  • Documentation: WHMCS-plugin documentation mention location of further instructions
  • Fix an issue with accessing proxied servers over HTTP Authentication
  • Fix an issue with email processing compatibility with a recent operating system update
  • Fix an issue with invalid invoice email addresses on the Billing tab
  • Fix a cosmetic issue with CSV formatting in certain exported reports

Week ending 2014-11-21

  • Feature: Allow selecting custom license types on the Server Licenses popup dialog
  • Feature: Search backupsets by days/hours since last non-missed job, hours since last successful job
  • Feature: Bulk clear email report recipients for backup accounts on the View Customers page
  • Enhancement: Increase bcrypt work factor
  • Enhancement: Guard against accounts that appear to be temporarily deleted
  • Enhancement: Automatically detect high-percent discrepancy with cached data and fall back to live data for customer's Backupset grid
  • Enhancement: Warn against more common passwords in password strength meter
  • Enhancement: Better support for old Ahsay accounts with less than six-character passwords (improves Customer Portal and WHMCS plugin)
  • Enhancement: Allow sorting by Backupset Type on the Search Backupsets page
  • Enhancement: 'No backupjobs have run' now displays in Thermometer and email reports as if missed rather than as if error
  • Shadowprotect: Search volumes by reseller
  • Shadowprotect: Connector 1.6.0.0 with new HTTPS tooling and documentation, new service manager GUI
  • Fix an issue with MyClient operator passwords longer than 72 characters
  • Fix an issue with too-long emails preventing further mail queue processing
  • Fix an issue with timezones for recently provisioned MyClient Dedicated customers
  • Fix an issue with cookie detection in cross-origin iframes causing infinite redirection
  • Fix an issue with loading iframes in certain versions of Internet Explorer
  • Fix an issue using the WHMCS plugin with tokens marked as 'Any API'
  • Fix an issue with trying to use certain features after login session expiry
  • Fix an issue with 'treat unchanged as failure' Monitoring Priorities on the Event Log
  • Fix a cosmetic issue with error messages when logging in from a blocked IP address
  • Fix a cosmetic issue with font weighting on the Removed Customers email alert
  • Fix a cosmetic issue with ShadowProtect email reports

Week ending 2014-11-28

  • Feature: Option to send customers' email reports monthly (on 1st, or first Monday)
  • Feature: Display Ahsay Group Policy Shared Quota (disabled for resellers in Permission Group)
  • Feature: Search backupsets by number of jobs on file, search customers by server-side note text
  • Feature: Support Advanced Retention Policies in the Backupset Editor
  • Enhancement: Allow clearing a customer's date sold/started fields
  • ShadowProtect: Respect Permission Group options for quota change, recipients edit, folder reassign
  • Shadowprotect: Connector 1.6.1.0 with improved HTTPS tooling
  • Documentation: ShadowProtect
  • Documentation: Nesting Customers
  • Documentation: Event Handler example - sending monthly email report to customer about month's backup jobs
  • Fix an issue with reseller nesting after using merge/split operations
  • Fix a cosmetic issue with the emphasise-smaller feature
  • Fix a cosmetic issue with built-in Billing Properties

Week ending 2014-12-05

  • Feature: Restore historical settings for individual backup accounts
  • Feature: Option to convert new backupsets' default delta type to Incremental (enabled by default)
  • Feature: Default Custom Fields and Billing Fields on New Account Plans
  • Feature: Option to keep System Notification logs indefinitely (contact Support for details)
  • Feature: Support more ShadowProtect settings in the Backupset Editor
  • Enhancement: Update Italian translation (thanks!)
  • Enhancement: 'Visit URL (POST)' Event Handler also supplies formatted email address
  • Enhancement: Direct link to detail page from Manage System Users page
  • Enhancement: Enable the Customer Portal by default for all newly added backup servers
  • Enhancement: Display warning to clarify sync processes when connecting a new AhsayRDR server
  • Enhancement: Display warning when changing reseller relationships if a cyclic relationship exists
  • Documentation: About Company
  • Documentation: Custom Development
  • Documentation: AhsayRDR
  • Documentation: Reword 'Secure Login Form' and 'Embedding MyClient' documentation pages
  • WHMCS plugin update 1.5: Fix an issue with error message display on invalid username/password
  • WHMCS plugin update 1.5: Fix an issue with special character compatibility on recent versions of WHMCS
  • WHMCS plugin update 1.6: Fix an issue with creating Custom Fields for Username and Password
  • Fix an issue not considering OBS servers with zero accounts as part of automatic server selection
  • Fix an issue validating customer records for deletion in certain specific circumstances
  • Fix an issue allowing generating single-use codes for disabled operators (login was still prevented)
  • Fix an issue with displaying ignored backupsets in the Watchlist email
  • Fix an issue that could cause a delay in calculating reseller relationships
  • Fix an issue that could cause Custom Fields to not be cleared when removing them from the Manage System Behaviour page
  • Fix a cosmetic issue not displaying further error detail when removing customer detail records
  • Fix a cosmetic issue with Auto Added reasons not correctly displaying on certain Watchlist email templates

Week ending 2014-12-12

  • Feature: Price Plan calculations add support for CurrentUsageGB, CurrentUsageUncompressedGB, NumBackupsets macros
  • Feature: Event handler triggered to backupjob if backupset present in backupset search
  • Feature: Option to include username in daily email report subject
  • Feature: Option to include username in custom email templates (n.b. not available in all contexts)
  • Feature: Optional columns for Plan and Plan Name on the View Customers page
  • Enhancement: Rearrange items on the Billing tab to clarify relationship of Plan and Plan Name
  • Enhancement: Proxied page access: Improve compatibility of certain types of request
  • ShadowProtect: Option to hide free space on volume if quota is zero
  • ShadowProtect: Cosmetic redesign links on View Reports pages
  • Documentation: 'Tags, Custom Fields, and Billing Properties'
  • Documentation: Search Widgets
  • Fix an issue with loading policy group information
  • Fix an issue with the Embeddable template in an iframe using Internet Explorer
  • Fix an issue with server names on certain email alerts
  • Fix an issue with invalid styles on certain interface templates
  • Fix a cosmetic issue with an incorrect warning when configuring new Search Widgets across resellers
  • Fix a cosmetic issue not displaying historic account warning on removed customer detail page
  • Fix a cosmetic issue with the Restore archived user profiles page

Week ending 2014-12-19

  • Feature: Search resellers, customers, backupsets by reseller's tags
  • Enhancement: Enhance View Accounts page, experimental conversion to standard search infrastructure
  • Enhancement: Allow dragging to reorder columns in certain grid views
  • Enhancement: Upgrade libraries, upgrade minification pipeline to reduce asset size
  • ShadowProtect: Fix an issue with respecting permission settings for adjusting quota values
  • ShadowProtect: Hide Over Quota warning on email reports for zero-quota accounts where zero-quota is not configured to mean free space on volume
  • Documentation: Timezone reference
  • Fix an issue with overwriting custom fields in new account plan templates if they were also configured for prompt during signup
  • Fix an issue with translations for certain date and time elements
  • Fix an issue not merging ticket associations with the Split/Merge feature
  • Fix an issue changing quota for accounts with corrupt reseller configurations
  • Fix an issue with bulk tagging from the View Accounts page
  • Fix a cosmetic issue with indented text in ticket note display
  • Fix a cosmetic issue with the new View Accounts page
  • Fix a cosmetic issue with merged Ahsay accounts
  • Fix a cosmetic issue with inconsistent popup buttons off the System Settings page

Week ending 2014-12-26

  • (no changes)

Week ending 2015-01-02

  • (no changes)

Week ending 2015-01-09

  • Feature: Search Backupjob Reports now allows search by custom filters from Backupjob search
  • Feature: Search Backupsets by backupjob search
  • Feature: Search Backupjobs by customer tag
  • Feature: Check ImageManager service health (with new ShadowProtect Connector 1.7 release)
  • Feature: Search ShadowProtect volumes by number of errors; optional Folder Status and Errors columns; default Find Errors search
  • Enhancement: Significantly improve ShadowProtect error detection (with new ShadowProtect Connector 1.7 release)
  • Enhancement: Display full error and emphasise missed status on ShadowProtect email reports
  • Fix an issue using the Search Backupjob Reports page with large number of reports
  • Fix an issue that could occur when adding multiple servers with the same name but extra trailing spaces
  • Fix an issue sending alert notifications on quota change if old and new quota values are equal
  • Fix a cosmetic issue with header images in the Customer Portal when not logged in
  • Fix a forensic issue with merging company records

Week ending 2015-01-16

  • Feature: Export API - create auth token and then turn any saved search into CSV via an API request
  • Feature: Express price as a formula on the Billing tab
  • Feature: Option to set account's prices to any saved formula, instead of just the formula linked to the account plan
  • Feature: Choose in Account Plan whether price is (A) fixed at creation time (B) auto updates from fixed formulas, or (C) auto updates from plan settings
  • Feature: Allow reordering account plans
  • Feature: Find unused formulas on the Manage Price Formula page
  • Rename 'price plans' to 'price formula'
  • Documentation: 'External forms and API', 'Backup Reports', 'Getting Started', 'How to pay your MyClient invoice' updated
  • Documentation: Search and Column Selection - Notes - MyClient Ticket System - Accessing private servers
  • Documentation: Statement on CVE-2014-3566 'POODLE'
  • Documentation: Fix some minor cosmetic issues with tables, footers, and viewing historic changelog
  • Fix an issue using the Search Backupjob Reports page for certain warning items
  • Fix an issue authorising API requests for installations with multiple primary offices
  • Fix an issue with logging certain early-stage failures
  • Fix an issue that could occur when attempting to send a backupjob report for a deleted saved search
  • Fix a cosmetic issue with 'Total Subscription' being one refresh behind price calculations
  • Fix a cosmetic issue with price formula names in billing-details-changed notifications
  • Fix a cosmetic issue with search buttons on the View Accounts page in certain versions of Firefox
  • Fix a cosmetic issue with delete icons on the Manage Menu Items page

Week ending 2015-01-23

  • (Custom Development)
  • Feature: Allow setting User Home directory per-reseller
  • Feature: Event Handler to set quota to formula
  • Feature: Event Source for backup account plan changed by reconfigure
  • Feature: Option to use macro replacements in External Form redirect URLs
  • Feature: Allow using current plan name in email templates
  • Feature: Event Sources for merge/split customer records
  • Feature: Dialog box to wait until a File Validation Check has completed
  • Feature: Attach to external service iframe within the Customer Detail dialog - per customer, per backup account, or per reseller
  • Feature: Format BEFORE/AFTER display in the Log Browser into a table, showing highlighted differences, nicer text formatting
  • Feature: Display full error message to administrator when failing to suspend/enable a customer or modify their report recipients
  • Enhancement: Identify trial accounts on the Billing tab if appropriate, add Trial status column to the View Customers page
  • Enhancement: Stronger warning message when creating a cyclic reseller relationship
  • Documentation: Updates to SubAdmin Sync and Price Formula documentation
  • Fix an issue not applying FREETRIAL coupons to some newly-created MyClient accounts
  • Fix an issue with fractional quota values set in any Event Handler
  • Fix a cosmetic issue with page selection in the Log Browser
  • Fix a cosmetic issue with confusing selection controls in a New Account Plan dialog
  • Fix a cosmetic issue with the Quick Search dialog for merged accounts with multiple product types
  • Fix a cosmetic issue with the Quick Search dialog ordering for multiple accounts with the same name

Week ending 2015-01-30

  • (Custom Development)
  • Feature: Display warning on the Manage Servers page for undetected server versions
  • Enhancement: Disable autocomplete on form fields, to prevent accidental password insertion into unrelated fields
  • Enhancement: servermanagerpro.com URLs now use upgraded SHA256 certificate security
  • Documentation: Sync and Refresh
  • Documentation: Updated Event Handler Examples
  • Fix an issue that could occur when setting quota automatically in an Event Handler
  • Fix an issue parsing certain types of malformed XML from the backup server while in the file browser
  • Fix an issue displaying wrong server warnings if the backup server's version was not yet detected
  • Fix an issue that could occur when removing possible items from a custom billing property
  • Fix a cosmetic issue with RSS widgets on the homepage
  • Fix a cosmetic issue with managing a large number of Monitoring Priority rules
  • Fix a cosmetic issue with needing to refresh the Reseller tab before image upload areas appeared
  • Fix a cosmetic issue with ShadowProtect Managed Folder names on Customer Detail pages
  • Fix a cosmetic issue where the recipients editor might not appear for Ahsay accounts merged into a non-Ahsay account
  • Fix a cosmetic issue with fonts used on the History chart

Week ending 2015-02-06

  • Dell Appassure support
  • MyClient Free version is no longer available for new customers. Please upgrade to MyClient Basic, or take a free 30-day trial of any MyClient plan, or contact us for more options
  • Feature: Option to automatically add new ShadowProtect Managed Folders
  • Feature: Daily ShadowProtect Check Folders report
  • Feature: Thermometer bar for ShadowProtect, showing previously reported status X days ago
  • Enhancement: Sort errors/warnings first in customer backup email reports
  • Enhancement: Allow syncing with local and offsite replica containing the same ShadowProtect images
  • Fix an issue with commas in prices with the new price editor on the Billing tab
  • Fix an issue that could occur when removing all backup report recipients
  • Fix a cosmetic issue with built-in alert option layout

Week ending 2015-02-13

  • Feature: MyClient ShadowProtect Connector 1.8.0.0 release, with Shuttle for NAT firewall servers and other improvements
  • Feature: Identify-errors: Register known-bad report lines that will elevate a bad report from Success to Success+Error
  • Feature: Allow new account plan name macro in Welcome email templates
  • Enhancement: Improve performance of creating new tickets attached to specific backupjobs
  • Enhancement: Display Advanced retention policies and 'no more than X hours' in Installation Summary documents
  • Enhancement: Cosmetic redesign the Installation Summary completion page
  • Documentation: ShadowProtect (updated)
  • Fix an issue not sending Single-Use Codes by email if Mail Queue Processing was disabled
  • Fix an issue parsing a certain type of malformed XML that can be sent from the AhsayOBS server
  • Fix a cosmetic issue with obscured quota lines in Appassure usage graphs
  • Fix a cosmetic issue with Monthly schedules in Installation Summary reports
  • Fix a cosmetic issue with backupsets appearing multiple times in the Usage grid on a Customer Detail page
  • Fix a cosmetic issue with character set encoding used in certain system messages
  • Fix a cosmetic issue with the Test Connections dialog

Week ending 2015-02-20

  • (Custom Development)
  • Feature: Option to disable sending Single Use Codes (either entirely, or disable solely email/sms)
  • Enhancement: Allow downloading SetHost.exe from System Maintenance page
  • Enhancement: Add comment to ticket when mail system automatically attaches other account by matched email address
  • Documentation: FAQ (updated)
  • Fix an issue with the ShadowProtect Connector not registering SSL certificates (update 1.8.1.0)

Week ending 2015-02-27

  • (Custom Development)
  • Feature: Select backupsets to include in Installation Summary
  • Enhancement: Improve fallback sync compatibility under certain additional types of backup server failure
  • Enhancement: Link 'view customers' to multiple products on a reseller information area
  • Fix an issue saving the System Behaviour page for certain installations
  • Fix an issue with Installation Summaries
  • Fix a cosmetic issue with Installation Summary generation page
  • Fix a cosmetic issue with options on the New Account Plans dialog
  • Fix a performance issue affecting the USA shared infrastructure

Week ending 2015-03-06

  • (Custom Development)
  • Feature: Display warning on the Manage Servers page for recent sync error
  • Fix an issue with fallback parsing for invalid XML strings containing more than one invalid XML entity
  • Fix an issue with consecutive alerts for ShadowProtect connectors and Appassure cores
  • Fix a cosmetic issue with popup-dialog titles

Week ending 2015-03-13

  • (Custom Development)
  • Feature: Looking Glass - ping, traceroute, dns lookup from MyClient's perspective to help troubleshoot server connectivity issues
  • Feature: Enhanced Password Policies - prevent re-using recent passwords, require certain characters, maximum changes in day interval
  • Feature: Event handler to erase backup account
  • Feature: Blank quota bar style
  • Enhancement: Combined sync button for multiple server product types on the Manage Servers page
  • Enhancement: Button style for padlocks on the backup account settings editor
  • Enhancement: Add ShadowProtect and Appassure statistics and links on the Manage System Users page
  • Enhancement: Standardise terminology for 'Microsoft Windows System Backup'
  • Enhancement: Cosmetic enhance tab style for Customer Detail pages with multiple merged services
  • Enhancement: Error message for invalid SSL certificate point more directly to the resolution procedure
  • Enhancement: Hover service title to see detail when splitting account
  • Enhancement: Click side detail area on Customer Detail page to switch between multiple merged services
  • Enhancement: View Customers link directly to individual service instead of entire customer page
  • Documentation: Fix an issue with incorrect percentage charge for CC service on the Payment Methods page
  • Fix an issue with split/merge accounts
  • Fix an issue with passing through certain errors during second-stage fallback sync procedures
  • Fix an issue with alert statuses for warning icons on the Manage Servers page
  • Fix an issue with searching for ShadowProtect customers by reseller
  • Fix an issue with erasing a reseller office which was set as the default office for a backup server
  • Fix an issue with failing to load the Verify SubAdmin Sync Rules page
  • Fix a cosmetic issue with allowing column reorder on split/merge pages
  • Fix a cosmetic issue with flicker when loading a Customer Detail page that contains many merged services

Week ending 2015-03-20

  • Feature: Additional Ping Targets (either HTTP(s) or ICMP)
  • Feature: Change menu layout to 'Service-based' on System Settings > Menu Items > 'Base item layout'
  • Feature: CAPTCHA for main MyClient login (displayed after configurable failed attempts in configurable time interval)
  • Feature: Option to display missed ShadowProtect backups in email reports as red instead of grey after a configurable time threshold
  • Feature: Allow resellers one-click access to login to their AppAssure cores
  • Enhancement: Display Ahsay version number in red if it is prior to 6.21.2.0
  • Enhancement: Display current time on the Bandwidth Schedules page to assist in resolving scheduling issues caused by incorrect timezone
  • Enhancement: Ping Monitor respect servers' option for Invalid SSL Certificates
  • Documentation: New Articles - Dashboards, Bandwidth Schedules, Backupset Shelf
  • Documentation: Pages with minor updates - URLRewrite, Security Features, Search Widgets, Embedding MyClient
  • Documentation: Updated Server Health Monitor to discuss Alert on API Error, Additional Ping Target, moved into Small Business chapter
  • Documentation: URLRewrite is no longer recommended
  • Documentation: More accurate dates on the Changelog
  • Fix an issue with alerting certain types of API errors on Ahsay backup servers
  • Fix an issue with accessing the Bandwidth Schedules feature
  • Fix an issue with scheduling for the 'Every Hour' event source
  • Fix a cosmetic issue with hover images not displaying on the View Customers (Ahsay) page
  • Fix a cosmetic issue with image alignment on the Manage Servers page

Week ending 2015-03-27

  • Feature: Option to not require password when editing backup account settings
  • Feature: Option to restrict size of temporary quota extensions (already possible to restrict the duration)
  • Enhancement: Display current VAT/GST rate as extra line items in the Billing tab
  • Enhancement: Display current System Default for customers with backup report mode set to System Default
  • Enhancement: Display theme preview on the System Branding page
  • Enhancement: Display more accurate figures on the Document Storage page
  • Enhancement: Merge/standardise Ahsay server health monitor events
  • Enhancement: Allow linking customers for the 'Billing details changed' and 'Customer renamed' events
  • Enhancement: Standardise away from deprecated View Accounts page if there are no legacy saved searches remaining
  • Remove last refresh time tooltip from Customer Detail page
  • Remove Google Earth plugin as it is no longer supported by Google. The Google Maps view remains available
  • Fix an issue setting the final slot of custom fields into New Account Plans
  • Fix an issue selecting a ping host server for sync on the Manage Servers page
  • Fix an issue syncing non-Ahsay backup servers in the Setup Wizard
  • Fix a cosmetic issue with zero-length customer names for AppAssure customers
  • Fix a cosmetic issue with an empty Management menu always appearing
  • Fix a cosmetic issue with missing detail in error messages
  • Fix a cosmetic issue with navigation arrows on the Two-Factor-Authentication and Single-Use Codes pages
  • Fix a cosmetic issue with the Figure template for operators without access to the Watchlist

Week ending 2015-04-03

  • Enhancement: New MyClient installations default to TLS mode
  • Fix an issue with temporary quota increases

Week ending 2015-04-10

  • Feature: Office license report
  • Enhancement: Simplify wording on the Setup Wizard
  • Fix an issue with permissions downloading files from the Mail Queue
  • Fix a cosmetic issue with the Setup Wizard using the widescreen Figure template

Week ending 2015-04-17

  • (Custom Development)
  • Feature: New SEGMENT() function in price plans for easily describing price-breaks
  • Feature: Search tickets by attached to customer with X-type service
  • Enhancement: Remove old price plan syntax, convert all plans to new price plan syntax
  • Enhancement: Apply sort order on commission export report
  • Enhancement: Improve clarity of search options on Tickets page
  • Enhancement: Minor cosmetic improvement for monitor icons, search clauses on the Manage Servers page
  • Enhancement: Remote Command Execution backupsets use reseller's name instead of primary office name
  • Fix an issue using the create-reseller-office API call
  • Fix an issue making bulk changes to an account's Plan setting
  • Fix an issue saving the System Behaviour page on Basic accounts
  • Fix a cosmetic issue with available editor panes for certain backupset types on the Backupset Editor

Week ending 2015-04-24

  • (Custom Development)
  • Feature: Upgrade user password storage system, support updating on-server password (Ahsay)
  • Feature: Support multiple ticket inboxes (moved to Manage Servers page)
  • Feature: Add company-phone macro option to email templates, standardise naming convention
  • Enhancement: Update text for new VMware versions supported in AhsayOBS 6.25.0.0
  • Enhancement: ShadowProtect volumes optional reseller column
  • Enhancement: Open a customer's detail dialog from Merge screen
  • Enhancement: Modify the Test Connections page to better support multiple server product types
  • Documentation: Pricing Setup Guide
  • Website: Upgrade website to HTTPS
  • Website: Rename 'Branding Pack' addon to 'Autoclients + Bannersync' addon
  • Remove the legacy 'URL on new customer' feature in favour of event handlers
  • Fix an issue with tab dependence using export and mailmerge features from the View Leads and View Accounts pages
  • Fix an issue with tag view dialogs on the View Leads and View Accounts pages
  • Fix a performance issue loading per-customer views on the 'Search Backupjobs' page with large stored histories
  • Fix a performance issue loading large Ahsay backup job reports

Week ending 2015-05-01

  • (Custom Development)
  • Feature: Upgrade text editor to 4.x (improved internationalisation, browser compatibility and table editor, paste from Microsoft Word)
  • Default new MyClient installations to the 'Carbon' interface template
  • Fix an issue with HTTPS assertion lifecycle for browsers not supporting HSTS
  • Fix an issue with ticket inbox invalid authentication details, support resync on the Manage Servers page
  • Fix an issue displaying link-local IPv6 address on MyClient servers without IPv6 support
  • Fix an issue with the create-reseller-office API
  • Fix a cosmetic issue with per-operator language preferences on the Restore dialog

Week ending 2015-05-08

  • (Custom Development)

Week ending 2015-05-15

  • Feature: Ticket priorities
  • Feature: Set default Owner for new Ahsay accounts created by reseller
  • Feature: Event handler to set Owner for a customer record
  • Feature: ShadowProtect: option to hide certain folders from the Check Folders report
  • Feature: Event handler to set operator permissions
  • Feature: Event source for new office/operator created via external API
  • Enhancement: Support linking event handlers based on operators and offices
  • Enhancement: Ahsay: improve footer calculations on Customer List page, display in more search scenarios
  • Enhancement: ShadowProtect: allow clicking on the Thermometer bar
  • Enhancement: Display summary sizes on Customer List pages for Appassure and ShadowProtect
  • Standardise available operator lists based on reseller visibility
  • Fix an issue with the 'Connect to backupjob if backupset present in backupset search' filter event (??)
  • Fix a cosmetic issue with loading animation images in certain web browsers
  • Fix a cosmetic issue with long reseller names when splitting accounts
  • Fix a cosmetic issue with writing footer information into the same footer column as the row or page count

Week ending 2015-05-22

  • (Custom Development)
  • Feature: Allow setting local copy retention fields in the Backupset Editor (requires 6.23.0.0 or later)
  • Feature: Allow bulk modifications of Owner and Default Owner fields for resellers on the Manage System Users page
  • Feature: Allow configuring whether each operator is a valid Owner option
  • Feature: Allow custom header for the All Customers email report
  • Feature: Search customers, accounts, resellers by Customer Owner field; search Installation Summary documents by customer properties
  • Feature: New option to set reseller's default owner to inherit from reseller's own owner setting
  • Feature: New Permission Group option to configure whether resellers can modify the Owner field via the Customer dialog
  • Feature: New Event Handler to set an operator's email settings
  • Enhancement: Toggle more field restrictions on the Backupset Editor to better match available ACB capabilities
  • Enhancement: Rename 'User Owner' to 'User SubAdmin' on the View Customers page to reduce confusion with Customer Owner field
  • Enhancement: Improve error messages on certain types of network failure
  • Enhancement: Improve clarity of tooltip when writing custom billing formula on the Billing tab, add example
  • Enhancement: Improve consistency of the search system on certain legacy pages
  • Enhancement: Improve field layout in the backupset editor to more closely match OBM software
  • Enhancement: Allow numbers written with leading decimal period in formula expression parser (e.g. '.5' instead of '0.5')
  • Enhancement: Allow searching on the Manage Price Formulas page
  • Fix an issue with Firefox applying password autocompletion to wrong fields
  • Fix an issue loading saved searches on the View Accounts tab if certain custom product support was present
  • Fix an issue that could prevent saving new AppAssure cores
  • Fix an issue that could occur with passing record visibility to the 7-day Report and the View Customers export
  • Fix a cosmetic issue with table layout when a large number of columns are present
  • Fix a cosmetic issue with confusing default search item for the View Tickets page
  • Fix a cosmetic issue with billing properties not being ordered alphabetically
  • Fix a cosmetic issue with the scrollbar position in the Backupset Editor in Firefox
  • Fix a cosmetic issue with the Customer Portal when embedded into an area with small horizontal width
  • Fix a minor performance issue with stylesheet files

Week ending 2015-05-29

  • (Custom Development)
  • Feature: Option to show Province and Owner fields on the Customer Detail page
  • Feature: Add additional services to existing customer (replaces lead conversion workflow)
  • Enhancement: Add hover explanation to Include In Owner Field option
  • Enhancement: Add message to the Secure Storage dialog if a customer's password is stored without the customer's knowledge
  • Enhancement: Prevent modifying Encryption Key settings for existing backupsets
  • Enhancement: Display backupset Encryption Key setting in a more standard format
  • Enhancement: Display load-saved-searches option at all times
  • Enhancement: Total untaxed column on the Invoice Report
  • Fix an issue with the Backupset Editor
  • Fix an issue with certain search clauses
  • Fix an issue with astral unicode character support (emoji / non-BMP codepoints)
  • Fix an issue that could prevent clearing passwords from the Secure Storage dialog
  • Fix a cosmetic issue with inconsistent field selection on customer dialogs after certain workflows
  • Fix a cosmetic issue with missing translations for native system errors on certain Dedicated servers
  • Fix a cosmetic issue with the Edit Operator dialog
  • Fix a cosmetic issue with field visibility on the Backupset editor
  • Fix a cosmetic issue with the Quick Links footer when a dialog window is open
  • Fix a cosmetic issue with the save link on a search panel if no clauses are present
  • Fix a performance issue when searching backupjobs by 'Days since job start'
  • Fix a performance issue when large amounts of emails are simultaneously added to the Mail Queue

Week ending 2015-06-05

  • Enhancement: Always display the Report feature on the View Customers page
  • Enhancement: Alert when waiting for File Validation Check exceeds timeout
  • Enhancement: Indicate preference for SHA256 in CSRs generated by https://www.myclientglobal.com/ssl_certificate/
  • Move the 'Add services' link to the Customer Detail page out of the dialog window
  • Update text editor component, update https://support.myclientglobal.com software
  • Fix an issue with performing certain actions
  • Fix a cosmetic issue with consecutive spaces on backup reports (Ahsay)
  • Fix a cosmetic issue with confusing wording on the File Validation Check and the Check Online Status dialog windows
  • Fix a cosmetic issue with scrolling the background while a dialog is open
  • Fix a regression preventing changing colours when editing text- and email- templates
  • Fix a performance issue when searching backupjobs by 'Hours since job start'

Week ending 2015-06-12

  • (Custom Development)
  • Feature: Backup report schedules for second, third, fourth Monday in a month
  • Feature: Separate permissions for temporary quota increase/decrease
  • Feature: Search customers by most recent successful backup job
  • Enhancement: Cosmetic redesign the Add Services workflow
  • Enhancement: Convert Pending account directly from customer detail page
  • Enhancement: Display empty ShadowProtect and AppAssure records in red if no child volumes/machines are present
  • Fix a cosmetic issue with inconsistent design for removing ShadowProtect and AppAssure records
  • Fix a cosmetic issue with unclear naming for certain fields regarding temporary changes; certain numeric-comparison search conjugations; and certain event handlers for Ahsay
  • Fix a cosmetic issue with reseller visibility
  • Fix a cosmetic issue with corrupted characters appearing in the password storage dialog if no password was saved
  • Fix an issue with the interaction between certain password fields and browser password managers
  • Fix an issue with downloading client software from the Customer Portal in an iframe in certain web browsers (Ahsay)

Week ending 2015-06-19

  • (Custom Development)
  • Enhancement: Easily add first customer contact
  • No longer accept support tickets via https://support.myclientglobal.com/ ; support requests should use https://www.myclientglobal.com/enquiry_form/ instead
  • Fix an issue with non-HTTPS software download links
  • Fix an issue with certain large backupjob result pages
  • Fix a cosmetic issue with backupjob reports in Mozilla Firefox
  • Fix a cosmetic issue with moving dialog windows
  • Fix a cosmetic issue with usernames in support tickets created via the Customer Portal

Week ending 2015-06-26

  • (Custom Development)
  • Feature: Allow working on backupsets directly from the Search Backupsets and My Tickets pages
  • Feature: Callback email notification on tickets
  • Feature: Report overview of technician ticket performance
  • Feature: Ignore backupset until next job / next successful job
  • Feature: 'Search backupjob reports' allow searching by file path
  • Feature: Allow export on the View Customers and View Volumes pages (ShadowProtect, AppAssure)
  • Feature: Add default saved search for graphical '30-day overview' on the Search Backupsets page
  • Feature: Add Permission Group option to allow resellers to see the Trial Status column on the View Customers page
  • Feature: Add Permission Group option to prevent resellers from unmasking Windows authentication credentials on the Backupset Editor
  • Feature: Add more audit logs for certain operator actions
  • Feature: Add up to 17 columns to the View Accounts page, allow searching by total subscription, active-and-unsuspended Ahsay accounts, make all columns optional
  • Feature: Add 'created' and 'closed' time columns on the My Tickets page
  • Enhancement: Allow searching tags by 'not tagged with'
  • Enhancement: Group the Password Audit feature by reseller
  • Fix a cosmetic issue with certain generated PDF reports
  • Fix a cosmetic issue with -1 licenses appearing on homepage license widget
  • Fix a cosmetic issue with field appearance in certain exported views
  • Fix a performance issue with default page views on Search Backupjobs views across multiple products
  • Fix a performance issue that could impact long-running progress bar dialog windows

Week ending 2015-07-03

  • (Custom Development)
  • Feature: Option to restrict Custom Pages and Ticket Report to current office
  • Feature: Additional columns and search options on the View Accounts page
  • Feature: Option for SMTP gateway whether or not to verify remote SSL certificate
  • Remove SSLv3 fallback and associated options from all servers
  • Fix an issue with embedding MyClient iframes in certain versions of Internet Explorer
  • Fix an issue saving the System Behaviour page with invalid SMTP server configuration
  • Fix a cosmetic issue with Ahsay backupsets appearing on the Customer Detail page
  • Fix a cosmetic issue with the backupset editor in certain versions of Internet Explorer
  • Fix a cosmetic issue with printing MyClient pages containing table views
  • Fix a cosmetic issue with managing Ahsay servers
  • Fix a cosmetic issue with large numbers of saved searches on table views
  • Fix a cosmetic issue with overlong backupset names on report views

Week ending 2015-07-10

  • Feature: Add new customer email report templates including historical data for the last week, fortnight, month
  • Feature: Option to send customer report fortnightly, and on alternating fortnights
  • Feature: API to manage Ahsay accounts
  • Feature: API to test connectivity to MyClient installation
  • Feature: Option to exclude root folders from Potentially Unmanaged Folder Check (ShadowProtect)
  • Enhancement: Change XML format for API output. The new format will now parse correctly, but it is incompatible with any old callers that opted in to use the XML format.
  • Enhancement: Update terminology used on POP3 Ticket Inbox configuration to better match other product terminology
  • Fix an issue that could impact loading long backup job reports (Ahsay)
  • Fix an issue loading the Verification Failures dialog window (ShadowProtect)
  • Fix an issue with searching customers by usage percent (ShadowProtect)
  • Fix a cosmetic issue with overly long reseller or customer names
  • Fix a cosmetic issue with the example POP3 Ticket Inbox configuration
  • Fix a cosmetic issue that could cause blank names on backupsets (Ahsay)

Week ending 2015-07-17

  • (Custom Development)
  • Enhancement: New navigation headers throughout the System Settings area
  • Enhancement: Functional partity for graphs across products (improves ShadowProtect / AppAssure)
  • Fix an issue with scheduling customer email reports for monthly on alternate mondays
  • Fix a cosmetic issue with returning to the Customer Detail page from an Ahsay backup job report if multiple services are present
  • Fix an security issue with a certain report (thanks R.S. for your responsible disclosure)

Week ending 2015-07-24

  • (Custom Development)
  • Feature: S/MIME sign outgoing emails
  • Feature: Event Source for ShadowProtect quota changed
  • Feature: Promote existing customer record to reseller via the Add Service dialog
  • Enhancement: Group all Event Handler options by category
  • Enhancement: Display event handler's group name in dropdown when selecting source for complex event
  • Enhancement: Indent brackets to improve clarity when making a custom search
  • Enhancement: Cosmetic enhance the System Maintenance page to use the new style breadcrumb navigation
  • Enhancement: Move the 'import resellers' feature to the Manage System Users page, to better accommodate multiple backup server products
  • Fix an issue that could exacerbate the ticket system repeatedly creating new tickets for incoming bounce messages, by using Reply-To instead of From on outgoing messages
  • Fix an issue creating resellers if an invalid default subreseller permission group is configured
  • Fix an issue setting invalid default reseller permission group when converting from a Lead to a Reseller
  • Fix an issue tagging customers from the View Accounts page
  • Fix an issue with processing removed customers via the Refresh button
  • Fix an issue with selecting report email frequencies
  • Fix a cosmetic issue with loading storage and upload history graphs in the Customer Portal
  • Fix a cosmetic issue with option titles for Monthly reports
  • Fix a cosmetic issue with inconsistent page titles on the Manage Event Handlers page
  • Fix a cosmetic issue with handling overly long customer names on the Customer Detail page

Week ending 2015-07-31

  • (Custom Development)
  • Feature: Allow setting email report template on a per-customer basis
  • Feature: Save your custom column selection (use tickbox when setting custom columns; configure default on/off via the My Account page)
  • Feature: Option in the Reseller Permission Group to prevent making changes with the Backupset Editor
  • Enhancement: Display more storage granularity on the 'About This Installation' page
  • Enhancement: ShadowProtect event sources provide customer record details to event handler
  • Enhancement: Hide misleading 'encryption key' display in the Backupset Editor
  • Enhancement: The 'send' button on the 'Reports: Preview' dialog now sends regardless of configured report frequency
  • Fix an issue with Monthly report frequencies
  • Fix a cosmetic issue with the Backupset Editor on the Schedule tab
  • Fix a cosmetic issue with how 'System Default' hierarchies were presented in email report options
  • Fix a cosmetic issue with loading saved searches containing closing brackets

Week ending 2015-08-07

  • Feature: Allow modifying existing Event Handler rules
  • Feature: Send SNMP trap from an Event Handler
  • Enhancement: Expose additional VMWare options in the Backupset Editor (Ahsay 6.25.0.0 and later)
  • Enhancement: Continue with Bannersync even when unable to prune unused autogenerated AdGroups
  • Enhancement: Cosmetic redesign download buttons on the Autoclient page
  • Fix an issue that could cause severe slowdowns for searches on the 'Search Backupsets' page for certain specific queries in large MyClient installations
  • Fix an issue where certain methods of creating a reseller could result in invalid permission group links
  • Fix an issue with the 'My Watchlist' saved search on the 'Seach Backupsets' page if the ability to Ignore backupsets was disabled for the logged-in reseller permission group
  • Fix an issue where certain methods of creating an Autoclient could result in invalid Autoclient base URL links
  • Fix a cosmetic issue with some tickets appearing twice on the Customer Detail page
  • Fix a cosmetic issue with loading invalid search widgets on the homepage (Ahsay)

Week ending 2015-08-14

  • Feature: Allow setting multiple per-recipient style and frequency options for customer email reports on the People tab (Ahsay)
  • Feature: Replace 'Event Log'/'Watchlist'/'All Customers' reseller email system with flexible reports (Ahsay)
  • Feature: Virus scan incoming emailed ticket attachments and all uploaded files. It may take a few seconds longer to upload files on a Customer Detail page.
  • Feature: Event handler source for blocked virus
  • Feature: Allow hover management system on the Search ShadowProtect Volumes page
  • Feature: Search customers by oldest/newest software version in use amongst their backupsets (Ahsay)
  • Feature: Search backupsets by number of files (active or in retention) (Ahsay)
  • Enhancement: Log more errors on Shuttle failure (ShadowProtect)
  • Enhancement: Show virus scanner version and definition update status on the 'About this installation' page.
  • Fix an issue using certain MyClient API features from within a legacy HTA context
  • Fix an issue overcoming warnings when running Bannersync on a partially uncooperative server (Ahsay)
  • Fix an issue with the View Customers page when using multiple 'usage change percent' search clauses (Ahsay)
  • Fix an issue with per-volume note permission (ShadowProtect)
  • Fix a cosmetic issue with disappearing names for backupsets with backup jobs that had not completed in over 48 hours (Ahsay)
  • Fix a cosmetic issue with object placement on the People tab for customer records with both reseller and backup account services (Ahsay)
  • Fix a cosmetic issue with the Classic Multi-Customer email report hiding all results in certain cases (Ahsay)
  • Fix a cosmetic issue with storage graphs clamping at the top of the Y-axis (ShadowProtect)

Week ending 2015-08-21

  • Feature: Publicly unveil MyClient for Asigra! Register your interest on https://www.myclientglobal.com/asigra/ .
  • Feature: Trigger event handler on fail to deliver email via SMTP
  • Feature: Prompt to overwrite existing saved search
  • Enhancement: Fast link to 'all'/'default'/'none' when viewing the Server Licenses dialog
  • Enhancement: Update Connector suite to 1.8.2.0 (ShadowProtect)
  • Fix an issue that could prevent communicating with Shuttle 1.8.1.0 (ShadowProtect)
  • Fix an issue with recovering from certain failure conditions that could potentially impact Backupset sync (Ahsay)
  • Fix an issue with using the spacebar button when a popup is open containing a dropdown item
  • Fix an issue with entering invalid characters into a price field on the Billing tab
  • Fix a cosmetic issue when editing time-based and checkbox-based options in an Event Handler
  • Fix a cosmetic issue with blank rows on the 'About this installation' page
  • Fix a cosmetic issue that could occur with graph display

Week ending 2015-08-28

  • (no changes)

Week ending 2015-09-04

  • Feature: New Server Status page https://www.myclientglobal.com/server_status/ linked when contacting us about a hosted infrastructure outage
  • Feature: Allow more use of the 'add service' link to reseller operators
  • Enhancement: Display permanent quota and temporary quota on billing tab
  • Fix an issue with certain repair process for backupsets (Ahsay)
  • Fix an issue with misleading HTTP codes used on error messages
  • Fix an issue with automatic pricing rules and temporary quota changes
  • Fix an issue with updating a customer's password on the backup server

Week ending 2015-09-11

  • Feature: Allow searching backupsets by suspension status, client-only status, and whole customer's size (Asigra)
  • Feature: Allow searching backupjobs by more backupset properties (Asigra)
  • Feature: New resync option on Manage Servers page to retrieve additional less-frequent data (Asigra)
  • Feature: Display total managed folders and total volumes on the View Customers page (ShadowProtect)
  • Feature: Send diagnostic email to administrative alert contact if a customer attempts signup on a misconfigured New Account Plan (Ahsay)
  • Enhancement: Display 'Backup reports are disabled for all reseller customers' when configuring email reports, to match Ahsay behaviour (ShadowProtect)
  • Enhancement: Event Handler to create ticket will now attach customer to ticket if customer was present in the Event Source
  • Enhancement: Add additional warnings when an Autoclient profile is misconfigured (Ahsay)
  • Enhancement: Clarify unclear wording when storing passwords for a customer (Ahsay)
  • Fix an issue impacting sync for backupsets and backupjobs only appearing on DS-Client side of DS-NOC (Asigra)
  • Fix an issue with one-click server login (Asigra)
  • Fix an issue with filesystem handling that could rarely impact various features
  • Fix a cosmetic issue with missing connection arrow for certain types of event handlers
  • Fix a cosmetic issue with user-supplied HTML/CSS overwriting global HTML/CSS on the Home page
  • Fix a cosmetic issue with group sort order on the Manage Event Handlers page
  • Fix a cosmetic issue with backupsets erroneously appearing as suspended (Asigra)
  • Fix a cosmetic issue with zeroed cells on the View Customers page (ShadowProtect)
  • Fix a cosmetic issue with backupset names in hover contexts (Asigra)

Week ending 2015-09-18

  • (Custom Development)
  • Remove support for specific combination of Windows XP + Internet Explorer 6/7/8. Please upgrade Windows version, or use a different web browser.
  • Remove support for specific combination of Windows Vista + Internet Explorer 7. Please upgrade Windows version, or use a different web browser.
  • Documentation: New 'Operator Passwords' page, updated 'Moving Accounts between AhsayOBS servers' page
  • Fix an issue with newly generated accounts created via the WHMCS plugn (Ahsay)
  • Fix an issue with backupsets appearing only on the DS-Client side of the DS-NOC (Asigra)
  • Fix a cosmetic issue with multiple variants of system error statuses returned from backup server (Ahsay)
  • Fix a cosmetic issue with periodic schedule display in Installation Summary documents (Ahsay)

Week ending 2015-09-25

  • (Custom Development)
  • Feature: Protect saved searches against deletion/modification
  • Feature: API for adding new operator additional optional parameter to set operator's password
  • Feature: Display time of last CRC check on the File Validation Check dialog, separate to time of last rebuild (Ahsay)
  • Feature: Allow searching View Accounts page by duplicate customer name
  • Feature: MyClient ShadowProtect Connector 1.9.0.0 release, in preparation for automatic shuttle registration support (ShadowProtect)
  • Enhancement: Hide Shuttle-based connectors by default on the Mange Servers page - show by clearing the saved search (ShadowProtect)
  • Enhancement: Return prefix matches first in the Quick Search bar (e.g. search for XYZ now returns XYZabc,abcXYZ instead of alphabetical abcXYZ,XYZabc)
  • Fix an issue with the external login form widget (Ahsay)
  • Fix an issue with the generate-password link when resetting operator password or setting operator password for the first time
  • Fix an issue with automatically generated passwords not necessarily meeting system password length restrictions
  • Fix an issue with links on the History dialog (Ahsay)
  • Fix an issue with missing server type search options on the Manage Servers page
  • Fix an issue with the 'refresh all' link on the Test Connections dialog
  • Fix a cosmetic issue with software logo images on the Manage Servers page for licensees with multiple product support
  • Fix a cosmetic issue with inconsistent currency symbol alignment on the Billing tab
  • Fix a cosmetic issue with option ordering on the Text Templates page
  • Fix a cosmetic issue with dialog links missing their dialog hint icon suffixes on the Customer Detail page

Week ending 2015-10-02

  • Feature: Spatial query support - configure geographic regions on the System Settings page, then search on the View Accounts page
  • Feature: Option to convert current 1024-base 'GB' display into either 1000-base 'GB' (SI standard), or 1024-base 'GiB' (IEC standard)
  • Feature: Remotely revoke a connector from a shuttle (ShadowProtect)
  • Feature: Remotely add a connector to a Shuttle for an existing account record (ShadowProtect)
  • Feature: MyClient ShadowProtect Connector 1.9.1.0 release, improves performance of long-running Shuttle servers (ShadowProtect)
  • Feature: Display, and allow searching by, the number of reseller offices to which a plan is available on the New Account Plans page
  • Feature: Event handler to connect to customer records from a search on the View Accounts page
  • Enhancement: More accurately track remote Shuttle software version
  • Enhancement: Include Shuttles directly on the Test Connections dialog (ShadowProtect)
  • Documentation: Update documentation and sample code for the API Methods page
  • Fix an issue with alert notification when automatically unlocking locked user (Ahsay)
  • Fix an issue with temporary quota change permissions (Ahsay)
  • Fix an issue with elongated timeout periods for connectors behind shuttle (ShadowProtect)
  • Fix an issue with passed data for the Account Quota Changed event handler (ShadowProtect)
  • Fix a cosmetic issue with column sorting being unavailable on the New Account Plans page
  • Fix a cosmetic issue with protecting a built-in system search
  • Fix a cosmetic issue with subtitle information about zero quota if the meaning has been customized (ShadowProtect)
  • Fix a cosmetic issue with bad or unknown server versions on the Manage Servers page (ShadowProtect)
  • Fix a cosmetic issue with unclear ordering on the Test Connections dialog

Week ending 2015-10-09

  • Feature: Option to make two-factor authentication mandatory
  • Feature: 'Add Customer' workflow supports non-Ahsay plans
  • Feature: Event handler for when a Ticket Inbox configuration is changed
  • Feature: Event handler to send message to HipChat - https://www.hipchat.com/
  • Feature: Allow searching the Manage Servers page by whether a Ticket Inbox is disabled
  • Enhancement: More clearly emphasise when a Ticket Inbox is disabled on the Manage Servers page
  • Enhancement: Update timezone information used for communicating with Connector software (ShadowProtect)
  • Enhancement: Email bounce messages now go to the configured reply address. (This may increase the number of bounce messages you receive, but the underlying volume is unaffected)
  • Enhancement: Send alert if the reply address is misconfigured
  • Enhancement: After completing Add Customer workflow, add link to create additional customer
  • Website: Clarify US/EU server choices when signing up, regarding the recent Safe Harbour overruling
  • Fix an issue with ShadowProtect-type backup jobs initially appearing missed (Ahsay)
  • Fix a cosmetic issue with the New Account Plans page if a plan is not available to any reseller offices
  • Fix a cosmetic issue with the About This Installation page
  • Fix a cosmetic issue with overly-wide images when creating a new account on the Add Customer page

Week ending 2015-10-16

  • Feature: Sign up new ShadowProtect customers, with automatic Shuttle registration (ShadowProtect)
  • Feature: Monitoring Priority option to hide from email reports (ShadowProtect and Ahsay)
  • Feature: Administrative recovery feature on the System Maintenance page to download stored backupset metadata (Ahsay)
  • Feature: Download all profile.xml files for a server, from the Manage Servers page > {select server} > Status tab (Ahsay)
  • Feature: Event handler 'Send customer search as report' new template 'Full Detail' to use full table view, including custom columns
  • Enhancement: Preserve lead import metadata when converting lead to account
  • Enhancement: Improve error messages on the Test Connections page for Shuttles with incorrect password (ShadowProtect)
  • Enhancement: Display correct last known status for suspended backupsets, and sort to the bottom of Customer Detail pages (Asigra)
  • Enhancement: Use separate fields for multiple SMS recipients and email alert recipients on the System Behaviour page
  • Fix an issue with unreliable servers by increasing backoff before retrying failed requests (Asigra)
  • Fix an issue syncing a particular variety of misconfigured DS-Client (Asigra)
  • Fix an issue that could occur if the embedded signup form was used with only a single plan available
  • Fix an issue with the 'Attach reseller office to ticket' event handler
  • Fix an issue with column selection when an administrative security context loads saved searches for another reseller
  • Fix a cosmetic issue with allowing invalid email addresses on the My Account page
  • Fix a cosmetic issue with the print button on the Map interface
  • Fix a cosmetic issue with default zoom levels on the Map interface
  • Fix a cosmetic issue with nonspecific links when navigating from the View Backupsets page to the Customer Detail page (Asigra)
  • Fix a cosmetic issue with unsorted data when loading saved searches

Week ending 2015-10-23

  • (Custom Development)
  • Feature: Experimental new theme 'Figure/segments'
  • Enhancement: Improve usability of LDAP interface
  • Documentation: Asigra (technical overview)
  • Documentation: Additional suggestions on the Email Deliverability page
  • Fix an issue with loading saved searches in non-search contexts
  • Fix an issue with reporting SMTP failures by email

Week ending 2015-10-30

  • (Custom Development)
  • New https://www.myclientglobal.com/ website design
  • Feature: Automatically back up Profile.xml files from your AhsayOBS servers to MyClient on 7-day rotation.
  • Feature: Installation Summary layout profiles
  • Enhancement: Update WHMCS plugin to 1.8 (fixes a number of issues with WHMCS 6.x series)
  • Enhancement: Additional help text when tagging customers via the detail dialog
  • Fix an issue including ticket response markers on callback emails
  • Fix an issue with a regression when making new search queries filtered by MB size
  • Fix a cosmetic issue with miscategorised 'Event triggered connected to backupset' event handler
  • Fix a cosmetic issue with the File Validation Check dialog if the time of last CRC check cannot be determined
  • Fix a cosmetic issue with cursor behaviour on the Manage Servers page
  • Fix a cosmetic issue with inconsistent design on the Manage Servers page for individual product features (ShadowProtect)

Week ending 2015-11-06

  • (Custom Development)
  • Feature: Support secure LDAPS when integrating LDAP logins
  • Feature: Update Spanish translation
  • Enhancement: Audit log when reseller was changed by an event handler
  • Fix an issue removing saved searches on certain pages
  • Fix an issue with certain types of concurrent network requests to certain backup server products
  • Fix an issue with adding duplicate daily reports to an operator
  • Fix an issue deleting the last backup report recipient (Ahsay)
  • Fix a cosmetic issue with usernames on the Download Software page (Ahsay)

Week ending 2015-11-13

  • Feature: Remove file/folder from all backupjobs in history (Ahsay)
  • Feature: Search backupjobs by start/end hour (Ahsay)
  • Feature: Update ShadowProtect Connector to 1.10.0.0 - Support running Shuttle on Linux (ShadowProtect)
  • Feature: New obsintercept software to recover client passwords - https://www.myclientglobal.com/obsintercept/ (Ahsay)
  • Feature: New obs-ldapd software to synchronise client passwords with LDAP - https://www.myclientglobal.com/obsldapd/ (Ahsay)
  • Fix an issue with client-only backupsets on very large DS-NOC servers (Asigra)
  • Fix an issue with client-only suspension heuristics if the DS-NOC is unable to supply accurate information (Asigra)
  • Fix a cosmetic issue with untranslated text while logging in

Week ending 2015-11-20

  • (Custom Development)
  • Feature: Option to use Gio/Go as byte description suffix (France)
  • Feature: Search backupsets by backupset not appearing in backupjob search (Ahsay)
  • Feature: Update Spanish translation
  • Fix an issue with configuring the 'Tickets (full)' homepage widget
  • Fix an issue with background task scheduling
  • Fix an issue that could very rarely occur with Group Policy backupsets or duplicate usernames (Ahsay)
  • Fix an issue with removing the last backup report recipient (Ahsay)
  • Fix an issue not preserving the time certain specific errors first occurred (ShadowProtect)
  • Fix a cosmetic issue with the 'why?' link if the Connector server is unavailable (ShadowProtect)
  • Fix a cosmetic issue with the Quick Customer Find box
  • Fix a cosmetic issue with missing menu items if multiple backup products are given the same brand name
  • Fix a cosmetic issue with non-positive currency displays in table views
  • Fix a cosmetic issue with converting leads to accounts
  • Fix a cosmetic issue where the button to protect a saved search was appearing in situations that it could not be used in

Week ending 2015-11-27

  • Website: MyClient Self-Hosted - https://www.myclientglobal.com/selfhosted/ - contact us for early application
  • Website: Live Demo site updated to include ShadowProtect, Asigra, Appassure sample data - http://publicdemo.servermanagerpro.com/
  • Feature: Support monitoring v6 clients backing up to a v7.4.3.x AhsayCBS server. We're working with Ahsay to bring you full AhsayCBS v7 support, available soon!
  • Feature: Allow searching backupsets by number of consecutive successes or failures (Asigra)
  • Enhancement: Display service tab text in red if the account is suspended (Ahsay)
  • Fix a performance issue with sending large email messages
  • Fix an issue not setting AdGroup and Owner under certain conditions for accounts created via WHMCS (Ahsay)
  • Fix an issue with the 'Full Detail' template on the customer report event handler if a saved search did not use custom columns
  • Fix an issue with the Backupset Editor and One-Click Server Login on v7.4.3.x servers (Ahsay)
  • Fix an issue with API export from the View Customers page (Ahsay)
  • Fix a cosmetic issue with the Manage Servers page for v7 servers (Ahsay)
  • Fix a cosmetic issue with extra images on the verification list dialog (ShadowProtect)
  • Fix a cosmetic issue with backupset and computer names for backupsets managed by a Linux DS-Client (Asigra)
  • Fix a cosmetic issue with server exception codes appearing in error messages (Asigra)
  • Fix a cosmetic issue with the System Maintenance page

Week ending 2015-12-04

  • Feature: Support rearranging search clauses up and down
  • Feature: Configuration File Decoder updated to support Ahsay v7 .obm/config/settings.sys file
  • Feature: Update Spanish translation
  • Feature: New Event Handlers for Asigra - add note to backupset ; search and connect by backupset ; email backupset report
  • Feature: Menu-initiated trigger Event Handler
  • Enhancement: Nicer URLs for the Customer Portal (Ahsay)
  • Enhancement: Test Connections also check the User Home monitor (Ahsay)
  • Enhancement: A range of small performance improvements
  • Website: Allow linking directly to a single changelog entry
  • Fix an issue with not being able to save certain event handler combinations
  • Fix an issue with certain GB-based search clauses
  • Fix an issue with the Company Report event handler if the 'Send report even if no data' option was disabled
  • Fix an issue with 'Permissions'-type backupsets (Asigra)
  • Fix an issue with CSV import for customer account details
  • Fix an issue with the Discrepancy Scan dialog (Ahsay)
  • Fix an issue with selecting a mailmerge template
  • Fix a cosmetic issue with breadcrumb navigation on the settings pages while using non-english translations
  • Fix a cosmetic issue with MyClient installations missing Ahsay product support
  • Fix a cosmetic issue with the Browse Installation Summaries page
  • Fix a cosmetic issue with overflowing content when previewing an email on the Mail Browse History page
  • Fix a cosmetic issue with showing a blank checkbox while attempting to set table columns for always-enabled columns with blank column headers
  • Fix a cosmetic issue with remembering form field values on the Configuration File Decoder page

Week ending 2015-12-11

  • Feature: Event handler for backupjob completed (Asigra)
  • Ahsay v7 Compatibility: Remove AdGroup, File Validation Check, Profile.xml Backup options
  • Ahsay v7 Compatibility: Automatically retrieve CBS server timezone
  • Ahsay v7 Compatibility: Fix issues with browsing user log, and with syncing list of system users
  • Fix a performance issue with first-time load for certain homepage widgets
  • Fix a performance issue with stalled background sync jobs
  • Fix a performance issue with buffering of CSV result rows
  • Fix a cosmetic issue with wrong text description on the Profile.xml Backup page
  • Fix a cosmetic issue with missing columns in the 'save view' export

Week ending 2015-12-18

  • (Please be aware that owing to the holiday period, updates from this week may be delayed reaching your installation.)
  • Feature: New 'Modern (custom)' theme with customisable accent colour
  • Feature: Update WHMCS Plugin to 1.9 (improves compatibility with custom WHMCS 6.x themes)
  • Feature: Add right-click context menu to the View Customers page for quick actions (Ahsay)
  • Enhancement: Redesign settings page
  • Enhancement: New icons on all dialog windows
  • Enhancement: Clarify menu items when multiple products are supported; simplify menu items when only a single product is supported
  • Design: Remove gradients from homepage widgets
  • Fix a cosmetic issue with graph legends overlapping actual data points (Ahsay)
  • Fix a cosmetic issue with no search clauses appearing on the Regions page
  • Fix a cosmetic issue with renaming non-Ahsay services if 'Customer metadata sync method' option was enabled
  • Fix a cosmetic issue with the 'browse files' page in the Live Demo portal
  • Fix a cosmetic issue with confusing error message when connecting to a 7.3.x.x server (please upgrade to 7.5.x.x or later)

Week ending 2015-12-25

  • (no changes)

Week ending 2016-01-01

  • (no changes)

Week ending 2016-01-08

  • (no changes)

Week ending 2016-01-15

  • (no changes)

Week ending 2016-01-22

  • Feature: New theme 'Graphite'
  • Feature: Custom column ordering is saved along with saved search
  • Feature: Bulk ticket editor
  • Feature: Allow resellers with permission to create sub-resellers, to also manage operator accounts in their own reseller office
  • Feature: Mandatory two-factor authentication is now a per-permission-group setting instead of a global setting
  • Feature: Add 'Renewal Month' column on the View Accounts page
  • Feature: Add Ahsay-specific columns (Plan Name, Username, Data Size, Retention Size) to the View Accounts page
  • Feature: Update WHMCS Plugin to 1.10 (Fix an issue with reading server URLs, isolate and document template behaviour)
  • Feature: Dashboard tiles now zoom in for more detail, and click through to the Customer Detail page
  • Enhancement: Allow toggling remaining columns on the View Accounts page
  • Enhancement: Dashboard Server widget now applies only to backupsets in the current dashboard
  • Enhancement: Display separate 'Success (no changes)' status for light-green areas when on a dashboard
  • Enhancement: Add a message explaining configuring branding images when multiple brandsets are configured for an installation
  • Enhancement: Compatibility: Work around corrupt backupset profile information sent by an Ahsay v7 server
  • Enhancement: Compatibility: Improve support for backupjobs made by an Ahsay v7 client to multiple destinations
  • Enhancement: Improve performance of loading large table views
  • Enhancement: Improve performance of exporting large CSV files
  • Enhancement: Hide excessive entries from the homepage Activities widget (significant performance increase for larger installations)
  • Fix an issue with backupjob reports not loading on Ahsay v7 servers
  • Fix an issue with the Quota Restriction List option in a Permission Group
  • Fix an issue with loading the Customer Detail page via WHMCS or a third-party plugin integration
  • Fix an issue with unauthorised view of ShadowProtect accounts in the Managed Folder reassignment dialog
  • Fix an issue with self-hosted installations failing to connect to database after recovering from a simulated license violation
  • Fix an issue with replacing branding images
  • Fix an issue with the Run Backup dialog
  • Fix an issue with the single-user download link on the Customer Detail page, if the downloads page was globally disabled
  • Fix an issue with overflowing text on the top statistics widget on the homepage
  • Fix an issue with not allowing plus characters in email addresses
  • Fix an issue with using the Refresh image button on the Customer Detail page if the most recent Ahsay backupjob was a CDP backupjob
  • Fix an issue with trying to remove the oldest Primary reseller office if there are multiple Primary reseller offices
  • Fix an issue with 'invalid request' error messages in email report links
  • Fix a cosmetic issue with overlapping error message text when a backupjob report cannot be loaded in an email link
  • Fix a cosmetic issue with incorrect overlap order for the Account menu and the Watchlist popup when using either the Figure or Graphite themes
  • Fix a cosmetic issue with missing error message text in graph views on the Customer Detail page
  • Fix a cosmetic issue with element layout on the Backupset Editor in non-Graphite themes
  • Fix a cosmetic issue with the Customer Portal in non-Graphite themes
  • Fix a cosmetic issue with missing gradients in homepage widgets in non-Graphite themes
  • Fix a cosmetic issue with the 'save view' link on the Search Backupjobs page producing an unsorted result by default
  • Fix a cosmetic issue with inconsistent hover tooltip behaviour on the top statistics widget on the homepage
  • Fix a cosmetic issue with the 'choose account' link on the Downloads page if the choose-accounts view on the Downloads page is disabled
  • Fix a cosmetic issue with dialog window content being obscured on resize, by removing the resize ability

Week ending 2016-01-29

  • (Custom Development)
  • Feature: Allow searching customers and backupsets by Salesgroup and Accountgroup (Asigra)
  • Enhancement: Increase access to the System Notifications audit log page for Basic and Small Business
  • Enhancement: Improve right-click context menu on the View Customers page (Ahsay)
  • Fix an issue with setting the default Owner and AdGroup parameters for new customers created via WHMCS integration
  • Fix an issue with validating password policies which included a character restriction
  • Fix an issue with auto-generated operator passwords not validating against system password policies
  • Fix a cosmetic issue with the 'Graphite' theme
  • Fix a cosmetic issue with confusing redirection and/or error messages when forcing a password reset on your own operator account
  • Fix a cosmetic issue with poor default line wrap on the Asigra Backupsets page
  • Fix a cosmetic issue with the tickets page, CC subtitles on ticket notes, and note entry fields
  • Fix a cosmetic issue with price formula entry areas on the Billing tab (Ahsay)

Week ending 2016-02-05

  • (Custom Development)
  • Feature: Option to open custom menu items in new tab
  • Enhancement: Add a warning to the Manage Servers page for unstable server versions (Ahsay v7)
  • Fix an issue with search filters (Asigra)
  • Fix an issue with bad links generated in certain email backup reports (Ahsay v7)
  • Fix an issue with subadmin sync (Ahsay v7)
  • Fix an issue with emailing multiple customers directly from the right-click context menu on the View Customers page (Ahsay)
  • Fix a cosmetic issue with the 'Graphite' theme
  • Fix a cosmetic issue with outdated instructions on the System Behaviour page

Week ending 2016-02-12

  • (Custom Development)
  • Feature: Installation Summary profiles - customise many more fields in the Installation Summary document, and save your customisations for reuse
  • Feature: Option to exclude a connector from the daily Check Folders report (ShadowProtect)
  • Feature: Allow loading the default bandwidth options when configuring a New Account Plan (Ahsay)
  • Enhancement: Improve performance of searching for incomplete backup jobs (Asigra)
  • Enhancement: Allow searching by the new variations of incomplete backup job statuses (Ahsay v7)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Standardise iconography for padlocks, the 'edit backup account settings' dialog, and installation summary completion option buttons
  • Fix an issue with special characters in recieved emails (Ticket Inboxes)
  • Fix an issue with the 'Send email to customer (company contact details)' event handler using non-Company email addresses if available
  • Fix an issue with bandwidth setting dialogs not necessarily preserving the current bandwidth option (Ahsay)
  • Fix an issue with the 'Automatically sync new DS-Systems on this DS-NOC' option not applying under certain circumstances (Asigra)
  • Fix an issue with missing backupset profiles (Ahsay v7)
  • Fix an issue with duplicate backupsets appearing, affecting backupsets with certain naming criteria (Asigra)
  • Fix an issue with configuring bandwidth settings via the Reconfigure Plan dialog (Ahsay)
  • Fix an issue with 'Invalid Request' errors when erasing an account via the right-click context menu (Ahsay)
  • Fix an issue with the administrative 'All Plans' option on the Reconfigure Plan dialog under certain themes (Ahsay)
  • Fix a cosmetic issue with quota bar displays for customers with certain specific large quota or usage values
  • Fix a cosmetic issue with reporting options on the Manage System Behaviour page (ShadowProtect)
  • Fix a cosmetic issue with unclear error reporting when checking for Managed Folder issues on an unresponsive connector (ShadowProtect)
  • Fix a cosmetic issue with numeric suffixes for bandwidth options (Ahsay)
  • Fix a cosmetic issue with the System Settings page

Week ending 2016-02-19

  • (Custom Development)
  • Feature: Support macro substitutions in email template subject lines
  • Feature: Support backupset names in email macro substitutions, when provided by source event handler to a 'Send Email' event handler
  • Feature: Allow searching and viewing the Invoice Email field on the View Accounts page
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Website: Add ShadowProtect information page
  • Website: Fix an issue that could prevent creating new MyClient installations
  • Website: Fix cosmetic issue with image buttons in the top bar
  • Fix an issue parsing HTML-only emails in non-unicode character sets (Ticket Inboxes)
  • Fix a cosmetic issue with certain versions of Firefox and Internet Explorer
  • Fix a cosmetic issue with error message when removing items from the mail queue
  • Fix a cosmetic issue with alignment on the Add New Server dialog, the Setup Wizard bar on 'Carbon', and the response message when closing a dialog

Week ending 2016-02-26

  • (Custom Development)
  • Feature: Option to display title on Dashboards
  • Feature: Allow searching Backupsets by 'Customer quota used percent', 'Customer appears in customer search' (Ahsay)
  • Feature: Allow searching customers by 'Has backupset appearing in backupset search' (Ahsay)
  • Feature: Allow searching the System Notifications log page by 'Days Since Added'
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Always show information when hovering dashboard elements near page edges
  • Fix an issue not correctly setting assignment for new Managed Folders found on a Connector via Shuttle that was dedicated to a single account (ShadowProtect)
  • Fix an issue that could prevent saving changes on the System Behaviour page if invalid data was present on a background tab
  • Fix an issue with resyncing historic backupjob information (Asigra)
  • Fix an issue with automatically adding potentially unmanaged folders (ShadowProtect)
  • Fix an issue with inconsistent path generation near drive root directories (ShadowProtect)
  • Fix a cosmetic issue with timezone conversion for customer reports where the timezone was set to USA CDT (DST-invariant) instead of USA CST (DST-variant)
  • Fix a cosmetic issue with custom all-pages footer text when using the 'Graphite' theme
  • Fix a cosmetic issue with the chain browser when the chain is unavailable (ShadowProtect)
  • Fix a cosmetic issue with unavailable row selection options on certain pages
  • Fix a cosmetic issue with iconography on the View Customers context menu (Ahsay)
  • Fix a cosmetic issue that could cause duplicate backupsets in some situations (Asigra)

Week ending 2016-03-04

  • (Custom Development)
  • Feature: Updated German translation
  • Feature: Option to hide Storage Quota from Installation Summary documents (Ahsay)
  • Feature: Add 'Open in New Tab' context menu option to the View Customers page (Ahsay)
  • Feature: Event handler to run remote command on customer computer (Ahsay)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Add additional help text to the Installation Summary submission form
  • Fix an issue attempting to load the Restore applet for web browsers without Java available (Ahsay v6)
  • Fix an issue using the enter key to log in in certain versions of Internet Explorer and Edge
  • Fix a cosmetic issue when attempting to sync with an LDAP server on the Manage Servers page
  • Fix a cosmetic issue with layout on some certain settings pages
  • Fix a cosmetic issue with one-off schedules displayed in Installation Summary documents (Ahsay)
  • Fix a cosmetic issue with confusing wording for the 'Flagged by Monitoring Priority' search clause (Ahsay)

Week ending 2016-03-11

  • (Custom Development)
  • Feature: Allow searching by renewal month on the View Accounts page
  • Enhancement: Improve quality of generated PDFs (higher DPI rendering, upgrade PDF generation library)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Fix an issue retrieving server license information (Ahsay v7 compatibility)
  • Fix an issue with retrieving CDP backupjob information (Ahsay v7 compatibility)
  • Fix an issue with backupsets seemingly randomly going missing from the server (Ahsay v7 compatibility)
  • Fix an issue with retrieving single user information during single-user refresh process (Ahsay v7 compatibility)
  • Fix an issue with potentially inconsistent event triggering behaviour when a backupset deletion was detected on the backup server (Ahsay)
  • Fix an issue with determining issues with managed folders (ShadowProtect)
  • Fix an issue with selecting a specific server on the 'Schedules Lookup Timeframe' page (Ahsay)
  • Fix a cosmetic issue with homepage search widgets when no data was available to display
  • Fix a cosmetic issue with redundant characters in generated URLs
  • Fix a cosmetic issue with an unexpected error message when the server refuses to provide in-progress lookup information (Ahsay v7)

Week ending 2016-03-18

  • (Custom Development)
  • Feature: Update ShadowProtect Connector to 1.10.1.0 (improved error logging during shuttle communication failure)
  • Fix an issue with LDAP connections from servers hosted by MyClientGlobal.com
  • Fix an issue with determining whether or not a backupjob used CDP (Ahsay v7)
  • Fix an issue with deleted-backupsets alert emails (Ahsay v7)
  • Fix an issue with DestinationID errors appearing in server log file (Ahsay v7)

Week ending 2016-03-25

  • (Custom Development)
  • Feature: Event handler for backupjob completed with specific uploaded file (Ahsay)
  • Feature: Option to add note, or delete customer record immediately when removing service (Ahsay)
  • Feature: Allow searching Accounts by to whom commission is paid
  • Feature: Allow searching Accounts by number of commission rules
  • Feature: Update ShadowProtect Connector to 1.10.2.0, 1.10.3.0 (work around an issue that may occur if Windows Update is not up-to-date)
  • Enhancement: Clickable navigation for TKT entries on the Manage Event Handlers page
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Fix an issue that could cause outdated data to be returned from the 'Has Schedule' filter query (Ahsay)
  • Fix an issue that could cause deleted-backupset alert emails (Ahsay v7)
  • Fix an issue that could cause information inconsistency in certain types of backupset reporting (Ahsay)
  • Fix a cosmetic issue when using the Back button on the System Branding page on certain web browser versions (Webkit/Blink)

Week ending 2016-04-01

  • (Custom Development)
  • Feature: Homepage widgets for AppAssure
  • Feature: Support click + shiftclick to select multiple rows on all grid views
  • Feature: Event handler for backupjob completed containing a certain log message (Ahsay)
  • Feature: Permission Group option to prevent resellers from modifying user passwords (Ahsay)
  • Enhancement: Update German translation
  • Fix an issue with the 'detail' dropdown (Ahsay)
  • Fix an issue with User Group configuration (Ahsay v7 compatibility)
  • Fix an issue that could produce unaffiliated operator accounts
  • Fix a cosmetic issue with text truncation in the Customer Portal

Week ending 2016-04-08

  • Enhancement: Reseller's 'Available Servers' option can now prevent plans from being shown on the Add Customer page (Ahsay)
  • Enhancement: Update German translation
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Fix an issue with browsing historical log pages (Ahsay)
  • Fix an issue with delayed reporting of backupset removal after the backup account was removed (Ahsay)
  • Fix an issue with adding a note to a backupset via an Event Handler if the backupset has not yet had its first backupjob (Ahsay)
  • Fix a cosmetic issue that could result in format specifiers appearing in menu item text
  • Fix a cosmetic issue with response bar close buttons in the 'Modern' theme
  • Fix a cosmetic issue with delayed animations in the 'Alpha' theme

Week ending 2016-04-15

  • (Custom Development)
  • Feature: Allow searching accounts to find duplicate usernames (Ahsay)
  • Feature: New price plan link mode to copy formula source (Ahsay)
  • Feature: New quota bar options for uncompressed storage (Ahsay)
  • Enhancement: Update German translation
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Upgrade module sprite images (Ahsay)
  • Fix an issue that could cause deleted backupsets to not be removed in some situations involving duplicate usernames (Ahsay)
  • Fix an issue with the 'Multiple records with same name' query on the View Accounts page timing out on large installations
  • Fix an issue with consecutive count statistics if only one backupjob has ever run (Ahsay)

Week ending 2016-04-22

  • (Custom Development)
  • Prevent modifying accounts, pending critical vendor bugfix (Ahsay v7)
  • Feature: Option to globally disable day/week/month change statistics on quota bar displays (Ahsay)
  • Feature: Option to disable the 'Free' column on the Customer Detail page (ShadowProtect)
  • Feature: Download archived user profile data as CSV (Ahsay)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Cosmetic redesign the System Maintenance page
  • Fix an issue with blacklisting LAN ip addresses
  • Fix an issue with quota rollbacks applying sooner than expected
  • Fix a cosmetic issue with unscrollable checklists on the View Customers page (Ahsay)

Week ending 2016-04-29

  • (Custom Development)
  • Feature: Option to hide orphaned backupsets from all interface views (Asigra)
  • Feature: Event handler for Replication Status Changed (Ahsay)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Automatic password generator always generates 'Very Strong' passwords (Ahsay)
  • Fix an issue with permission group restrictions for temporary quota changes
  • Fix an issue with refreshing incomplete ShadowProtect backup jobs older than 48 hours via the refresh button (Ahsay)
  • Fix an issue with last successful dates during repair operations (Ahsay)
  • Fix an issue that could lead to unknown monitoring priorities set on backupsets (Ahsay)
  • Fix a cosmetic issue with button text overflow on certain settings pages

Week ending 2016-05-06

  • (Custom Development)
  • Feature: Allow plan reconfiguration for authorised plans on customer's server regardless of reseller server restriction (Ahsay)
  • Feature: Allow overriding the 'Free' column display for a given Permission Group (ShadowProtect)
  • Feature: Additional customer name column on the Search Backupsets and Search Backupjobs page (Ahsay)
  • Enhancement: Update ShadowProtect connector to 1.10.4.0, 1.10.5.0, 1.10.6.0, 1.10.7.0 (improved compatibility with ImageManager 7; improved compatibility with recent operating system versions; fix an issue with multiple- or upgraded- versions of ImageManager installed; fix an issue with submitting very long messages to the Windows Event Log; fix an issue that could cause temporary files to build up; fix an issue with single corrupt/defunct managed folders interrupting data servicing for other other folders)
  • Enhancement: Cosmetic colouring job status on the Search Backupjobs page (Ahsay)
  • Fix an issue with default monitoring priorities for newly detected backupsets (Ahsay)
  • Fix an issue with infinite redirection loop for a reseller office editing an account when no plans are available (Ahsay)
  • Fix an issue with certain search clauses missing when orphaned backupsets are globally hidden (Asigra)
  • Fix an issue with server replication events not firing under certain circumstances (Ahsay)
  • Fix a cosmetic issue with invalid email addresses on the Manage Event Handlers page

Week ending 2016-05-13

  • Allow modifying accounts on 7.7 servers. Ban remains in place for older 7.x servers (Ahsay)
  • Feature: Support Dashboards for ShadowProtect, AppAssure, Asigra
  • Feature: Shared Quota support (Ahsay)
  • Feature: Update Portuguese translation
  • Feature: Optional column to display Replication status on the Manage Servers page (Ahsay)
  • Enhancement: New information style for bar widgets in Dashboard views, offering more clear data visualisation
  • Fix an issue with missing backupsets on the Demo Portal (Ahsay)
  • Fix an issue with no information returned in the Search Backupjob Content report (Ahsay)

Week ending 2016-05-20

  • Enhancement: Unify protected machines if primary and replica cores are both attached (AppAssure)
  • Enhancement: Necessary compatibility changes (Ahsay 7.7 compatibility)
  • Fix an issue with permission requirements to toggle the Mail Queue feature
  • Fix an issue with retrieving backupjob information (Ahsay 7.7 compatibility)
  • Fix an issue with 'no backup job on this day' error messages
  • Fix an issue with the Search Backupjob Contents page
  • Fix an issue with not preserving historical records for later merge when a server was deleted (Ahsay)
  • Fix an issue with the 'Backupjob completed, logging a certain message' Event Handler rule (Ahsay)
  • Fix a cosmetic issue with long text lines on Installation Summary PDF documents (Ahsay)

Week ending 2016-05-27

  • Enhancement: Increase timeout for communicating with a connector behind a Shuttle (ShadowProtect)
  • Fix an issue with preferring stored information over canonical server-supplied information in certain circumstances surrounding the Restore applet (Ahsay)
  • Fix an issue that could prevent loading the Restore applet for accounts owned by a Subadmin (Ahsay)
  • Fix an issue overwriting master data with replica data if both master and replica cores are attached (AppAssure)
  • Fix an issue with using the User Monitor feature with duplicate usernames present on the server (Ahsay)
  • Fix an issue with auto-unlocking accounts owned by a Subadmin (Ahsay)
  • Fix an issue with the backupset search-and-replace feature for backupsets owned by a Subadmin (Ahsay)
  • Fix an issue that could result in not applying account status changes (Ahsay)
  • Fix an issue with too-broad default exclusions from the Potentially Unmanaged Folders check (ShadowProtect)
  • Fix an issue with installation summary logo images not appearing in self-hosted MyClient installations where a custom hosts file is in place (Ahsay)

Week ending 2016-06-03

  • Enhancement: Cosmetic upgrades to the new 'Graphite' theme
  • Fix an issue with backupjob report statistics (Ahsay v7 compatibility)
  • Fix an issue with tracking last change times for backupsets under certain abnormal sync conditions (Ahsay)
  • Fix an issue with extracting operating system version and client software version for non-English language clients (Ahsay)
  • Fix a cosmetic issue with the optional short 'plus-count' module display on the View Customers page not counting certain modules (Ahsay)
  • Fix a cosmetic issue causing large amounts of erroneous 'New backupset detected' entries in the System Notifications page (Ahsay)
  • Fix a cosmetic issue with missing installation name on the import-resellers dialog window (Ahsay)

Week ending 2016-06-10

  • Reduce volume of generated CdpBackupset log messages, that could cause high disk usage on the CBS server (Ahsay v7 compatibility)
  • Fix an issue with error retrieval for some certain backupjob reports (Ahsay v7 compatibility)
  • Fix an issue with syncing recent backupjobs in certain specific cases (Ahsay v7 compatibility)
  • Fix an issue with reassigning reseller's reseller in bulk via the Bulk Office Editor on the Manage System Users page
  • Fix an issue with split clients when they are found on either the DS-System or DS-Client side of the DS-NOC, but not both (Asigra)
  • Fix an issue with the 'toggle orphaned backupsets' feature on a Customer Detail page containing multiple merged Asigra services (Asigra)
  • Fix a cosmetic issue with zero-size selection widgets on the 'Graphite' theme
  • Fix a cosmetic issue with unclear 'Save Schedule' buttons in nested backupset editor pages (Ahsay)

Week ending 2016-06-17

  • Feature: Event handler to send email report from any systemwide table
  • Fix an issue with not merging client-only and system-only backupset entries in certain situations (Asigra)
  • Fix an issue with Owner (Account Manager) field management for sub-reseller accounts
  • Fix an issue with logging in on certain web browsers
  • Fix a cosmetic issue with unclear wording around Alias sync options on the Data Binding tab (Ahsay)
  • Fix a cosmetic issue with context menu transitions on the Graphite theme
  • Fix a cosmetic issue with System I backupsets (Asigra)
  • Fix a cosmetic issue with long text fields on System Settings menu buttons

Week ending 2016-06-24

  • Feature: Log all backup report recipient changes to the System Notifications page (Ahsay)
  • Enhancement: Add specific description to cover certain sync errors in server 7.7.2.0, since fixed in 7.7.2.1 (Ahsay)
  • Fix an issue with flickering backupsets if sync processes take longer than a certain time period (Asigra)
  • Fix an issue with first-time One Click Login to a server of unknown v6/v7 type (Ahsay)
  • Fix an issue with not including recipients with custom configurations in the 'Backupset Report Recipients' search clause on the View Customers page
  • Fix an issue with sync after re-using a server entry in MyClient to point to an entirely new Core (AppAssure)
  • Fix an issue with UNC path detection in Unmanaged Folders check (ShadowProtect)
  • Fix a cosmetic issue that could occur if multiple backup product support is enabled, but custom branding is disabled

Week ending 2016-07-01

  • Feature: Synchronise and display pager/administrative contact email addresses (Asigra)
  • Fix an issue with multiple page detection in log pages for certain versions of the backup server (Asigra)
  • Fix a cosmetic issue with 1970 dates appearing in email reports (Asigra)
  • Fix a cosmetic issue with certiain multi-line radio control options

Week ending 2016-07-08

  • (no changes)

Week ending 2016-07-15

  • Feature: Extract and display email, administrative, and pager contacts from DS-Clients (Asigra)
  • Enhancement: Apply Asigra event filters to overwrite importance statuses
  • Add tooltip message regarding clicking on thermometer segments (Ahsay)
  • Fix an issue with manual runs of the Module Optimiser task (Ahsay)
  • Fix an issue with syncing accounts containing identically named backupsets across different computers, appearing on the DS-Client and not appearing on the DS-System (Asigra)
  • Fix an issue with logging in to the Customer Portal via a fully customised remote form on certain versions of Chrome
  • Fix an issue with spurious disconnections when simulating login operations (Asigra)
  • Fix a cosmetic issue with red lines on some pages when using the Modern theme

Week ending 2016-07-22

  • Feature: Full offline installer (Autoclients)
  • Feature: Select target install directory (Autoclients)
  • Fix an issue with automatically merging multiple partially synced records (Asigra)
  • Fix an issue with disassociated last job references (Asigra)
  • Fix a performance issue with managing large numbers of account groups and sales groups (Asigra)

Week ending 2016-07-29

  • Feature: Optional 'Number of devices (unique computer names)' column and search filter on the View Customers page (Ahsay)
  • Feature: Option to display a dedicated column for Backupset IDs on the View Backupsets page (Ahsay)
  • Feature: Allow making bulk changes to price plans when selecting multiple accounts to edit on the View Customers page (Ahsay)
  • Feature: Supply server details to any custom handlers in the 'Replication Status Changed' Event Source (Ahsay)
  • Enhancement: Cosmetic handling for status codes overwritten by a DS-NOC Event Filter (Asigra)
  • Enhancement: Add warning to the Reseller Import dialog about the consequences of disassociating then re-importing SubAdmins (Ahsay)
  • Disable 'Browse Files' feature for Ahsay v7 clients
  • Fix an issue with delayed price calculations when updating Quota for an account (Ahsay)
  • Fix an issue with using the CSR Generator with new ICANN gTLDs
  • Fix a cosmetic issue with price area configuration on certain themes
  • Fix a cosmetic issue with combined status display in certain semi-successful cases (Asigra)

Week ending 2016-08-05

  • Feature: Support WHERE NOT in search clauses. Click the 'WHERE'/'AND' text to change the clause type
  • Feature: Allow searching backupsets by Last Status as a combined client/server completion/error status (Asigra)
  • Enhancement: Supply server details as event parameter in the 'Server Alerts Deferred' event handler (Ahsay)
  • Enhancement: It's no longer mandatory to supply an installer name on Installation Summary documents (Ahsay)
  • Fix an issue with backup job classification on the homepage Search Widgets (Asigra)
  • Fix an issue with overwritten status types if an Event Filter was configured on the DS-NOC server (Asigra)
  • Fix an issue with attempting to sync de-selected DS-System servers (Asigra)
  • Fix a cosmetic issue with disabling buttons on the new 'Graphite' theme

Week ending 2016-08-12

  • Feature: Allow customising the backup report email subject text to include custom text if all jobs were successful (Ahsay)
  • Feature: Allow configuring maximum number of displayed notes, instead of hard limit of 40
  • Feature: Allow searching backupjobs by Last Status as separate individual client/server completion/error status (Asigra)
  • Feature: New report frequency 'Daily if backup(s) have ran/failed in the last 24 hours'
  • Enhancement: Display per-destination sizes in the Data Usage grid (Ahsay v7)
  • Enhancement: Separate the event handler 'Backupjob completed, logging a certain message' into two, depending on behaviour in the presence of multiple matches (Ahsay)
  • Enhancement: Allow performing DIFFERENTIAL and COPY backup operations on Exchange Server backupsets (Ahsay)
  • Enhancement: Categorise event types in the drop-down filter on the System Notifications page
  • Enhancement: Updated software download operating system images and compatibility text (Ahsay)
  • Enhancement: Improve page load performance for the 'Data Usage' grid section on a Customer Detail page (Ahsay)
  • Enhancement: Display access URLs for each branding interface on the System Branding page
  • Reduce displayed warnings/errors from the 'detail' link from 25 down to 10 (Ahsay)
  • Fix an issue with timezone detection, and changing the account timezone (Ahsay v7 compatibility)
  • Fix an issue with setting backup account modules (Ahsay v7 compatibility)
  • Fix an issue with repeatedly renaming accounts when 'Two-way sync' or 'Backup server authoritative' sync modes are used on a merged account (Ahsay)
  • Fix an issue with identifying warning/error messages within backup job reports (Ahsay v7 compatibility)
  • Fix an issue with automatically assigning detected DS-Client records (Asigra)
  • Fix an issue with communicating to a DS-NOC server that is slow to respond (Asigra)
  • Fix an issue with syncing successive cores if one core fails to provide a version number (Asigra)
  • Fix a cosmetic issue with missing placeholder text on the Global pane on the System Branding page
  • Fix a cosmetic issue with displaying Ahsay configuration settings on non-Ahsay installations
  • Fix a cosmetic issue with colouring for separate client/server completion/error status text (Asigra)
  • Fix a cosmetic issue with outdated references to the Account Properties page by its old name
  • Fix a cosmetic issue with missing colours for warning/error row entries when viewing a backup job report (Ahsay v7 compatibility)
  • Fix a cosmetic issue with missing Data Size information in graphs (Ahsay v7 compatibility)

Week ending 2016-08-19

  • Feature: New email report template 'Modern single-customer (including error detail)' (Ahsay)
  • Feature: System Behaviour option to disable oneclick mode for Autoclients (Ahsay)
  • Feature: Display 'Last successful job' inline with backupset detail (Asigra)
  • Enhancement: Log additional messages to the System Notifications page for more types of system configuration changes
  • Enhancement: Exclude local copy destination sizes from backupset size and account usage (Ahsay v7 compatibility)
  • Enhancement: Retrieve version sooner for new servers (Ahsay)
  • Enhancement: Support new software download URL format if autogenerated download URLs are enabled (Ahsay v7 compatibility)
  • Fix an issue with the Data Upload graph (Ahsay v7 compatibility)
  • Fix an issue with using the same remote Destination on multiple backupsets (Ahsay v7)
  • Fix an issue with using the 'full offline installer' Autoclient option if the base URL cannot be retrieved (Ahsay)
  • Fix a cosmetic issue with Destination sizes above 2GB (Ahsay v7)
  • Fix a cosmetic issue with loading text editor areas if the system interface language was set to Portuguese
  • Fix a cosmetic issue when attempting to view recent restore jobs (Ahsay v7)
  • Fix a cosmetic issue with sorting custom account properties in search views

Week ending 2016-08-26

  • Feature: Option to override email report language per-customer (Ahsay)
  • Feature: Event Handler rule to submit an Installation Summary (Ahsay)
  • Enhancement: Improve inline documentation when submitting an Installation Summary (Ahsay)
  • Fix an issue with handling unknown backupset types in the Automatic Module Optimizer (Ahsay)
  • Fix an issue with syncing Destination information from certain CBS server versions that miss out information in response (Ahsay v7 compatibility)
  • Fix an issue with removing cores (AppAssure)
  • Fix an issue with the 'Download Stored Backupset Profiles' feature if information was missing for a single backupset (Ahsay)
  • Fix an issue with loading large reports from the backup server (Ahsay v7 compatibility)
  • Fix an issue with not applying the 'Use Customer's Language' setting to external-view backup job reports if the customer was not logged in to the Customer Portal (Ahsay)
  • Fix a cosmetic issue that could cause tickets to be missing from email reports in certain specific situations
  • Fix a cosmetic issue with loading reports for a Connector that has since been removed from the system (ShadowProtect)
  • Fix a cosmetic issue with respecting choice of 1000 / 1024 multiples in graph views (AppAssure)
  • Fix a cosmetic issue with the Password Reset email message text
  • Fix a cosmetic issue with not displaying server names for old submitted Installation Summaries (Ahsay)
  • Fix a cosmetic issue with unexpected scrollbar on column selection popup on certain themes and on certain pages

Week ending 2016-09-02

  • Feature: Event Source 'Menu-initiated trigger (about company)' for custom menu items with Company context
  • Feature: Allow converting a Connector between direct-attachment and Shuttle-attachment, preserving all history (ShadowProtect)
  • Enhancement: Allow renaming a Connector that is behind a Shuttle (ShadowProtect)
  • Enhancement: Cosmetic improvements for the System Behaviour page on widescreen themes like Graphite
  • Enhancement: Cosmetic improvements for the Graphite theme
  • Increase communication timeout for Connector servers behind a Shuttle (ShadowProtect)
  • Redistribute connection attempts to ensure no structural/systematic failures are caused by server ordering (ShadowProtect)
  • Fix an issue with not automatically linking tickets to their most recent backupjob (Ahsay)
  • Fix an issue with displaying very large backupjob reports (Ahsay)
  • Fix an issue with loading notes on the Customer Detail dialog
  • Fix an issue with saving price formulas
  • Fix an issue with creating and editing geographical Regions
  • Fix a cosmetic issue with switching between Compressed and Uncompressed sizes (Ahsay)
  • Fix a cosmetic issue with loading ticket details for non-Primary users
  • Fix a cosmetic issue with loading storage history graphs (AppAssure)
  • Fix a cosmetic issue with padding around thermometers when hovering backupsets in classic (non-Graphite) themes

Week ending 2016-09-09

  • Feature: Option to view and search by number of billing commissions on the Manage System Users page
  • Feature: Allow setting a specific New Account Plan when creating accounts via the MyClient API (Ahsay)
  • Enhancement: Improve recovery process for self-hosted licensees with bad serial numbers
  • Enhancement: Allow using the New Account API for non-primary MyClient API keys (Ahsay)
  • Enhancement: Cosmetic improvements for the Graphite theme
  • Fix an issue with overwriting event statuses by backupset importance (Asigra)
  • Fix an issue with the Region editor
  • Fix an issue with primary contact handling after merging customer records
  • Fix an issue with timezone support on certain server versions (Ahsay v7 compatibility)
  • Fix an issue with selecting a permission group for new reseller offices created via the MyClient API
  • Fix assorted cosmetic issues

Week ending 2016-09-16

  • Feature: Option to display event log items as grid, on widescreen themes
  • Feature: Option to disable email reports on a per-server basis (Ahsay)
  • Feature: Option to prevent user contacts sync (Ahsay v7 compatibility)
  • Enhancement: Cosmetic improvements for the new Graphite theme
  • Fix an issue with retrieving filter overwrite rules (Asigra)
  • Fix an issue with parsing filter overwrite rules with high bit set (Asigra)
  • Fix an issue with permission groups for new reseller offices created via the MyClient API
  • Fix a cosmetic issue with loading company notes on the Event Log page
  • Fix a cosmetic issue with certain versions of the Safari web browser
  • Fix a cosmetic issue with note areas containing no notes

Week ending 2016-09-23

  • Feature: Bulk set language for multiple accounts (Ahsay)
  • Feature: Display backupjob destination on the Search Backupjobs page (Ahsay v7)
  • Feature: View backupset's worst status across multiple destinations (Ahsay v7)
  • Feature: English (UK) translation
  • Enhancement: Allow creating API keys to create new reseller on reseller's behalf
  • Enhancement: Cosmetic improvements for the new Graphite theme
  • Enhancement: Allow sorting by error and server-type on the Manage Servers page
  • Fix an issue with providing status information for local-only backupsets with no DS-System component (Asigra)
  • Fix an issue with deregistering cores (AppAssure)
  • Fix a cosmetic issue with status colours for certain warning types (Asigra)
  • Fix a cosmetic issue with inconsistent naming for different plan editor types (Ahsay)

Week ending 2016-09-30

  • Feature: Support ACB module types (Ahsay v7 compatibility)
  • Fix an issue with fast-pass error detection on colossal backup job reports containing over 200MB of log entries (Ahsay v7 compatibility)
  • Fix an issue with not syncing report information for colossal backup job reports containing over 200MB of log entries (Ahsay v7 compatibility)
  • Fix an issue assigning user groups upon new account creation (Ahsay v7 compatibility)
  • Fix an issue updating primary contact setting

Week ending 2016-10-07

  • Feature: Multiple destination support for event log backupset history bars (Ahsay v7)
  • Feature: Destination filtering for backupjobs (Ahsay v7)
  • Enhancement: Resync individual user right-click context menu action on the customer list (Ahsay)
  • Enhancement: Monitoring priority configurations for backupsets now more explicit
  • Enhancement: Cosmetic improvements to event log backupset components
  • Enhancement: Cosmetic improvements for the new Graphite theme
  • Enhancement: Display BackupSetID on backup job 'details' reports (Ahsay)
  • Enhancement: Improved accuracy of backupset filtering for backupjobs (Ahsay)
  • Expand sync behaviour to get latest jobs for each destination rather than just each backupset (Ahsay v7)
  • Fix an issue with backupset destinations not appearing in certain cases (Ahsay v7)
  • Fix an issue with incorrect storage statistics being displayed for some multiple-destination backupsets (Ahsay v7)
  • Fix an issue with 'missed' jobs not displaying when filtering by destination (Ahsay v7)
  • Fix an issue displaying non-functional buttons to users of the wrong permissions level
  • Fix an issue with out-of-date data sometimes taking priority when multiple AppAssure replicas are attached (Dell AppAssure)
  • Fix an issue with backupset error details overflowing their container on expansion

Week ending 2016-10-14

  • (Custom Development)
  • Fix an issue displaying backupset information on legacy themes

Week ending 2016-10-21

  • (Custom Development)
  • Feature: Custom homepages can now be specified in System Settings -> System Behaviour -> MyClient Interface
  • Enhancement: Note display restrictions now apply to backupset notes on the event log page and customer details pages
  • Enhancement: Resellers can now assign sub-resellers and parent resellers to tickets
  • Enhancement: 'Untitled' labels for custom pages with no titles set
  • Fix a cosmetic issue with backupset option separators
  • Fix a cosmetic issue with long named watchlist items causing horizontal scrolling
  • Fix an issue with tooltips appearing for permission restricted features
  • Fix an issue with apostrophes displaying incorrectly in autoclient installers

Week ending 2016-10-28

  • (Custom Development)
  • Feature: Per server OBM/ACB license usage details viewable from the servers table
  • Enhancement: Allow technician users to view and assign monitoring priorities

Week ending 2016-11-04

  • (Custom Development)
  • Feature: Add option to restrict the use of Diffie-Hellman cipher suite, due to poor default security of some Ahsay OBS SSL configurations
  • Enhancement: Support for new v7 module types mobile and Office 365 Exchange
  • Fix an issue with using the v7 system state module
  • Fix v7 incompatible functionality appearing in customer portal for v7 customers

Week ending 2016-11-11

  • Enhancement: Cosmetic improvements for the Graphite theme
  • Enhancement: Added usemap tag to customer email header images to allow for inclusion of HTML maps via email text templates when using the raw html editor (map name is 'headermap')
  • Fix an issue with DAR agents not being correctly removed in some instances after removal from the core
  • Fix an issue with event handler custom email reports not including links in some columns
  • Fix an issue with event handler custom email reports not restricting columns to those specified in the selected search
  • Fix a cosmetic issue with disabled text fields still being editable in some circumstances
  • Fix an issue with customer details page backupsets displaying with inconsistent heights

Week ending 2016-11-18

  • (Custom Development)
  • Feature: Add option to select the default date selection for installation date when generating installation summaries
  • Feature: Add option to pre-resolve domain names for Ahsay servers to handle resolution issues in certain self-hosted situations
  • Feature: Add 'search-servers' option to MyClient API
  • Enhancement: Expand Ahsay license usage details for the Manage Servers server table
  • Enhancement: Add support for new status type (Ahsay v7.9)
  • Fix an issue preventing deselection of a column on the Manage Servers page

Week ending 2016-11-25

  • (Custom development)
  • Enhancement: Add additional Ahsay-related key types to MyClient API to allow for greater flexibility of control over API capabilities
  • Fix an issue preventing some account modules from being applied at account creation (Ahsay v7)
  • Fix an issue preventing modification of account backup report recipients under certain conditions (StorageCraft)
  • Fix an issue causing the customer list email icon to not display under certain conditions
  • Fix an issue preventing some event filters from applying to corresponding log items (Asigra)
  • Fix an issue causing event handler all-tables report to return only a limited number of results in certain conditions

Week ending 2016-12-02

  • Enhancement: Cosmetic improvements for selected table rows in new Graphite theme
  • Enhancement: Add last success time column to backupsets page (Asigra)
  • Enhancement: Add last success time filter to backupsets page (Asigra)
  • Enhancement: Allow majority of backupsets page columns to be disabled (Asigra)
  • Enhancement: MyClient API export results will now load the column selections of the saved search used in the API call
  • Enhancement: Replace comma separators with bar separators for Ahsay license stats columns on the Manage Servers page to facilitate easier API result parsing
  • Enhancement: More intelligent URL handling for the Software Download URLs editor
  • Enhancement: Add separate backupset note restriction to complement existing note display restriction setting in System Behaviour
  • Enhancement: Add 'Office has operators' column to operators export on the Manage System Users page
  • Fix an issue causing disabled modules to display incorrectly in the price plans editor
  • Fix an issue with 'set billing rate' event handler not updating subscription value immediately
  • Fix an issue with very long commands failing to save in 'Run command..' event handlers
  • Fix an issue with Mac Autoclients downloading Windows .exe in certain conditions
  • Fix a cosmetic issues affecting Internet Explorer users
  • Fix a cosmetic causing backup account configuration options to overflow borders for some non-English interface languages
  • Removed beta billing comma decimal separator feature
  • Fix an issue causing Ahsay account graph data to display incorrectly under limited conditions for large values
  • Fix an issue with Ahsay account aliases not applying

Week ending 2016-12-09

  • (Custom development)
  • Feature: Per-reseller installation summary text templates
  • Enhancement: Cosmetic improvements to some graphs and information areas on customer details pages
  • Enhancement: Improved reliability of report parsing
  • Fix a layout issue on customer details pages
  • Fix a cosmetic issue affecting the display of remote commands

Week ending 2016-12-16

  • (Custom development)
  • Feature: Add event handler actions to trigger immediate rollback of temporary quota and bandwidth changes (Ahsay)
  • Enhancement: Add a 'Bandwidth' column to the View Customers page (Ahsay)
  • Enhancement: Improved support for new status codes and log entries (Ahsay)
  • Enhancement: Add a system settings option to hide the restore button on customer details pages (Ahsay)
  • Enhancement: Local URLs added to templates in the raw html editor will no longer be adjusted to relative URLs
  • Fix an issue preventing very large bulk account deletions from the View Accounts page
  • Fix a cosmetic issue affecting the layout of pop-up dialogues
  • Fix a cosmetic issue affecting the display of mail preview headers
  • Fix an issue with the 'Customer has temporary quota change' filter on the View Customers page (Ahsay)
  • Fix an issue filtering by bandwidth from the View Customers page (Ahsay)
  • Fix an issue preventing display of event log items in some situations
  • Fix an issue preventing old profile.xml data from being pruned

Week ending 2016-12-23

  • (Custom development)
  • Enhancement: Allow bandwidth report generation to continue if a server is unreachable
  • Enhancement: Update builds of sethost for Windows, Mac and Linux

Week ending 2016-12-30

  • (no changes)

Week ending 2017-01-06

  • (no changes)

Week ending 2017-01-13

  • (Custom development)
  • Fix a permissions issue preventing some user roles from being able to export accounts details

Week ending 2017-01-20

  • (Custom development)

Week ending 2017-01-27

  • (Custom development)
  • Fix issue with v7 module assignments.
  • Fix an issue with rollback event handlers not displaying correct feedback when run manually.
  • Fix an issue with 'Removed user..' emails not correctly formatting server names in the subject line.
  • Fix an issue causing the automatic module manager to disable extra modules.

Week ending 2017-02-03

  • (Custom development)

Week ending 2017-02-10

  • (Custom development)
  • Fix an issue with currency formatting in some regions.

Week ending 2017-02-17

  • (Custom development)
  • Enhancement: Allow per-user automated bandwidth adjustments via event handler.
  • Enhancement: Add Ahsay server license details columns to the Manage Servers page.
  • Enhancement: Add Server column to Search Ahsay Backupsets page.
  • Enhancement: Add User SubAdmin column to Search Ahsay Backupsets page.
  • Fix an issue with automatic quota adjustments.
  • Fix a layout issue with the plan reconfiguration tool.
  • Fix an issue with quota and bandwidth rollbacks for Ahsay v7 users.

Week ending 2017-02-24

  • Enhancement: Ahsay servers reconfigured to have 'example.com' domains will not sync.
  • Fix an issue with Ahsay backupset editor not saving changes under certain configurations.
  • Comet Support: Update branding components.
  • Comet Support: Add support for new account creation.
  • Comet Support: Email reporting.
  • Comet Support: Add support for additional protected item types.
  • Comet Support: Fix issue with spurious account generation.
  • Comet Support: Fix issue with re-used usernames.
  • Comet Support: System notification when users sign directly into Comet server.
  • Comet Support: Ticket system integration.
  • Comet Support: Fix issue with quota components displaying when quota disabled.
  • Comet Support: Integrate protected item editor component.
  • Comet Support: Add additional protected item types to protected item editor.
  • Comet Support: Fix issues with protected item editor table generation under some configurations.
  • Comet Support: ... and many more technical and general integration improvements.

Week ending 2017-03-03

  • Feature: New system theme (Comet).
  • Feature: Ahsay agent names now visible in MyClient (requires at least one new job sync to retrieve data) on the customer list.
  • Feature: System Maintenance tool to retrieve all backupset profiles, -including- profiles for since-deleted backupsets (Ahsay).
  • Enhancement: Allow the automatic addition of notes to customer records on event handler rollbacks to be disabled.
  • Enhancement: Customer custom field columns (System Settings -> System Behaviour -> Data Binding -> Custom Fields) can now be optionally enabled / disabled on customer list.
  • Enhancement: More reliable handling of module state for modules with dependent quota fields (Ahsay v7).
  • Enhancement: Prevent email spam for temporarily refused server username/password combinations due to bug in Ahsay v7 server resulting in occasional erroneous rejections.
  • Fix an issue with installation summary generation when no reseller is set for the user (Ahsay).
  • Fix an issue with incorrect backupset file sizes being displayed under certain configurations (Ahsay v7).
  • Fix an issue with report subject lines not indicating success when all non-hidden volumes have successful statuses (AppAssure).
  • Fix an issue with client versions not being correctly parsed in rare cases (Ahsay v5).
  • Comet Support: Reduce protected item editor scale.
  • Comet Support: Introduce more nuanced font sizing to protected item editor components.
  • Comet Support: Fix an issue with protected item editor retention/schedule editor fields not enabling/disabling automatically.
  • Comet Support: Protected item editor client-version-based feature toggling.
  • Comet Support: New style for protected item elements and job history bar.

Week ending 2017-03-10

  • Feature: Enable Comet support for all users.
  • Enhancement: Hide Comet menu items if no Comet users are available for the current user.
  • Enhancement: Adjustments to menu layouts to correspond with product-specific nature of various pages.
  • Enhancement: Include backupset status-specific notes consistently across report templates.
  • Fix a cosmetic issue affecting breadcrumb navigation bars.
  • Fix cosmetic issues affecting layout and content of Comet protected item elements.
  • Fix a cosmetic issue affecting the display of times in Comet job reports under certain circumstances.
  • Fix an issue applying Ahsay dependent settings.
  • Fix an issue previewing reports.
  • Fix an issue with 'save and close' function of Comet account management dialog.

Week ending 2017-03-17

  • Removed support for MacOS autoclients.
  • Enhancement: Improved descriptions for new status types (Ahsay v7).
  • Enhancement: Cosmetic improvements for Comet UI elements.
  • Enhancement: Cosmetic improvements for icon buttons.
  • Enhancement: Linked tickets that have been closed are crossed out.
  • Enhancement: Additional sync option ('Users + Backupsets + Jobs') to allow full manual resyncs (Ahsay).
  • Enhancement: Toggle to allow hiding of default 'Welcome to {installation name}' message on login page (System Settings -> System Behaviour -> Interface -> 'Hide default welcome message...').
  • Enhancement: Server Host (hostname) column for customers and backupsets pages (Ahsay).
  • Fix an issue displaying the backupset editor under some configurations (Ahsay v7).
  • Fix an issue with price calculation previews accounting for quotas of now-disabled modules.
  • Fix cosmetic and autofill related issues affecting the Manage Backup Account dialog (Ahsay).
  • Fix an issue causing unnamed columns to appear in the accounts CSV export.
  • Fix an issue with the formatting of multiple email addresses in the accounts CSV export.
  • Fix an issue with missing navigation elements in the 'Embeddable' theme.

Week ending 2017-03-24

  • (Custom development)
  • Feature: Option to prevent sync tasks for an Ahsay server, allowing it to be effectively disabled without removing its data from MyClient.
  • Feature: Default timezones for new users can now be configured on a per-plan basis (Ahsay).
  • Enhancement: Standard UI component adjustments for each theme to improve consistency.
  • Fix an issue delaying background sync tasks.
  • Fix an issue adding notes to tickets.
  • Fix an issue affecting the delivery of email reports (ShadowProtect).
  • Fix an issue causing some menu items to be absent on some themes.
  • Fix an issue restricting certain functionality to customers using Ahsay products.

Week ending 2017-03-31

  • (Custom development)
  • Enhancement: Improvements to the Comet UI theme.
  • Fix an issue causing navigation components to display incorrectly in certain situations.
  • Fix a cosmetic issue affecting tooltips in certain situations.

Week ending 2017-04-07

  • (Custom development)
  • Feature: Home page widgets for Comet (see 'Search Widgets' documentation for configuration details).
  • Enhancement: Recursive accounts search filter to allow for more complex queries based on reseller relationships and more.
  • Enhancement: Updated ShadowProtect Connector now provides volume size to MyClient.
  • Fix an issue causing accounts to be marked as deleted following a migration or period of downtime (Comet).
  • Fix a cosmetic issue causing button icons to display incorrectly in some cases.
  • Fix a cosmetic issue affecting the presentation of table search areas.

Week ending 2017-04-14

  • (Custom development)
  • Enhancement: Data usage table headings updated for semantic clarity (Comet).
  • Fix an issue preventing the backupset editor from loading for some backupset types (Ahsay v7).
  • Fix an issue preventing replication status from showing correctly (Ahsay v7).
  • Fix layout issue affecting Customer Details page Protected Items tiles (Comet).
  • Fix layout and clarity issues affecting customers with merged records (multiple services).
  • Fix an issue causing overzealous user-side caching of site assets.
  • Fix cosmetic issue causing dialog backgrounds to display incorrectly for users of some legacy themes.
  • Fix an issue handling replicated account data when both source and replica are being synced with MyClient (Comet).
  • Cosmetic enhancements for the Comet UI theme.

Week ending 2017-04-21

  • (Custom development)
  • Enhancement: Expanded functionality available to users with the Technical Manager role to include the System Notifications log.
  • Enhancement: Added some additional default saved searches for Comet Sources.
  • Fix an issue cleaning up dead account instances (Comet).
  • Cosmetic enhancements for the Comet UI theme.

Week ending 2017-04-28

  • (Custom development)
  • Fix an issue parsing malformed jpeg branding images.
  • Fix an issue causing account quota consumption to display incorrectly (Comet).
  • Fix an issue with default tab selection in some dialogs.
  • Cosmetic enhancements for the Comet UI theme.

Week ending 2017-05-05

  • (Custom development)
  • Enhancement: Can now delete ACB backupsets using the backupset editor.
  • Enhancement: Added ability to specify the reseller office by name when creating Ahsay accounts via the API.
  • Enhancement: Can now bulk update Ahsay v7 accounts.
  • Enhancement: Added a 'Backupsets with schedules only' option to the backup report recipients for a customer.
  • Fix an issue where creating an Ahsay account via the API without a plan would fail.
  • Fix a cosmetic issue with response bars in dialogs.
  • Fix backupset editor background color when using the Comet theme.
  • Fix an issue where saving in the backupset editor could fail to apply the changes.
  • Fix issue where some information was missing from installation summaries for Ahsay v7 reports.
  • Fix a cosmetic issue with Comet thermometer bar spacing.
  • Fix an issue with Comet quotas displaying incorrectly.

Week ending 2017-05-12

  • (Custom development)
  • Enhancement: Can now edit the Comet report email subject.
  • Enhancement: Can now download the Ahsay v7 restore client from the customer detail page.
  • Fixed a cosmetic issue with display of backup summary tooltips for Comet.
  • Fixed an issue where Comet daily report subject would be empty in some cases.
  • Updated the Shadow Protect Connector to version 1.11.1.0.
  • Fixed issue with some Asigra backup types missing and causing errors.
  • Fixed issue with homepage widgets with long text lengths being cut off.

Week ending 2017-05-19

  • (Custom development)
  • Performance improvements to the Ahsay sync engine.
  • Fixed issue where syncs were failing in some cases due to excessive memory usage (Ahsay).
  • Fixed error when trying to view a report when the associated account was missing (Comet).
  • Fixed issue where some companies had no associated reseller office.
  • Fixed issue where the manage account password dialog would require unnecessary scrolling (Ahsay).
  • Fixed issue where password changes were not being applied (Ahsay v7).
  • Fixed issue where viewing large job reports could timeout (Ahsay).
  • Fixed issue where clients with no quota caused errors (Asigra).
  • Fixed issue where Pre-Defined destinations showed with blank names on the customer page (Ahsay).

Week ending 2017-05-26

  • (Custom development)
  • Enhancement: Improve handling of invalid API responses (Ahsay).
  • Enhancement: Log details of error conditions to the system log (Storagecraft).
  • Fixed issue causing accounts to no longer be assigned to a plan (Ahsay).

Week ending 2017-06-02

  • (Custom development)
  • Enhancement: Allow for specification of desired permission group in the create reseller office API.
  • Enhancement: Present more information when unexpected log types are encountered (Ahsay).

Week ending 2017-06-09

  • (Custom development)
  • Enhancement: Improved presentation and full length (non-truncated) messages in tooltips for response header in modern themes.
  • Enhancement: Server version can now be viewed from the customer details page (Comet).
  • Enhancement: Better handling of v7 password errors including during account creation (Ahsay v7).
  • Enhancement: Module quota columns on the view customers page for mobile, Office 365 and MS Exchange (Ahsay).
  • Fix an issue preventing sections of the System Behaviour settings page from appearing in some circumstances.
  • Fix an issue preventing some Manage Servers page columns from appearing.
  • Fix a cosmetic issue with visual cues for suspended users on modern themes (Ahsay).
  • Fix an issue causing the quota bar to be missing in reports to recipients with custom reporting configurations (Ahsay).
  • Fix an issue causing blank schedule types to appear as 'unknown' (Ahsay v7).
  • Fix an issue preventing quotas from being set to '0' (Ahsay).

Week ending 2017-06-16

  • (Custom development)
  • Enhancement: Improved handling of discrepant sets of available timezones when applying bulk changes across a group of v7 and v6 customers (Ahsay).
  • Enhancement: Stability, connectivity and logging improvements for the Connector software (StorageCraft).
  • Enhancement: Improved the behaviour of managed folder pruning (StorageCraft).
  • Fix a cosmetic issue affecting the display of server sync error indicators.
  • Fix an issue causing incorrect presentation of account statistics in the usage graph (Ahsay).

Week ending 2017-06-23

  • (Custom development)
  • Feature: 'Delete account' functionality for Comet customers.
  • Enhancement: Data and quota usage details now visible from the customer list (Comet).
  • Enhancement: Use actual device count in favour of heuristics for v7 servers, since this information is now available via the API (Ahsay v7).
  • Enhancement: New customers and backupsets search filters allowing certain sets of results to only be matched on particular weekdays - particularly useful for complex event handlers (Ahsay).
  • Enhancement: 'Error communicating with StorageCraft connector' event source can now be restricted to connectors assigned to a particular reseller (StorageCraft).
  • Enhancement: Non-technical operators can now view customers (StorageCraft).
  • Enhancement: Context-menu based tagging (including in bulk) for customers on the customer list (Ahsay and Comet).
  • Enhancement: Allow the primary office its operators from unmasking customer passwords (already possible for non-primary offices) (Ahsay).
  • Fix an issue causing post-erasure redirects on dead customer records to go to the customer listing for Ahsay customers, regardless of the product type.
  • Fix an issue encountered trying to render the navigation menu highlight bar when no navigation items are present.
  • Fix a cosmetic issue with visual cues for disabled system operators on modern themes.
  • Fix an issue making bulk modifications to time-zones with certain time-zone selections (Ahsay).

Week ending 2017-06-30

  • (Custom development)
  • Enhancement: Improve the presentation of protected items and storage vaults on the customer details page (Comet).
  • Enhancement: Aggregate status column and filter on the customer list (Comet).
  • Enhancement: Daily on failure report schedule type (Comet).
  • Enhancement: Context-menu edit backup account option on the customer list (Comet).
  • Enhancement: Last job status details for protected items, regardless of server job log retention policy (Comet).
  • Enhancement: Clarify the naming of 'Usage' columns on customer list pages to 'Quota Usage' to avoid confusion (Ahsay and Comet).
  • Enhancement: Display total for the folder size column in the footer of the customer list (StorageCraft).
  • Enhancement: New dashboards search selection option matching all customers/backupsets on the system.
  • Fix an issue preventing event handler triggered backup reports from being sent under certain circumstances.
  • Fix an issue preventing some successful jobs from being recognised as such (Comet).
  • Fix an issue with aggregate status generation (Ahsay v7).

Week ending 2017-07-07

  • (Custom development)
  • Enhancement: StorageCraft errors event handler can now be set to exclude hosted shuttles.
  • Enhancement: Quota bars now show a textual percentage.
  • Fix an issue where a users email could be set to empty.
  • Fix an issue where email reports were still sending for deleted accounts and accounts with no sources (Comet).

Week ending 2017-07-14

  • (Custom development)
  • Enhancement: Added support for negative percentages to 'Customer's total usage changed by percent' and 'Customer's data usage changed by percent' event handlers (Ahsay).
  • Fix issue causing 'Customer's data/total usage changed by percent' event handlers to fail in some situations (Ahsay).
  • Fix issue causing jobs to be assigned to historical records when usernames are recycled (Comet).
  • Fix issue archiving out-of-use data (Comet).
  • Fix issue causing bad redirect after erasing a user (Comet).
  • Fix issue causing new customers to be assigned to the primary office instead of reseller offices in rare cases (Comet).
  • Fix an issue causing sorts on some columns to function unexpectedly.
  • Cosmetic improvements to table rendering.

Week ending 2017-07-21

  • (Custom development)
  • Enhancement: All new and improved setup wizard.
  • Enhancement: New welcome screen.
  • Enhancement: New default MyClient branding images.
  • Enhancement: New installations now default to Graphite theme and multi-modern report style.
  • Enhancement: Visual improvements to Add Server dialog.
  • Enhancement: Visual improvements to Plan editor.
  • Enhancement: Visual improvements to Plan selection page.
  • Enhancement: Visual improvements to the Permissions editor.
  • Enhancement: Visual improvements to vertical tab settings sections and pages titles on Graphite theme.
  • Enhancement: Visual improvements to error pages.
  • Enhancement: New event handler folder icons.
  • Enhancement: Added a module count column to the customer list (Ahsay).
  • Enhancement: Improved customer list usage column names and ordering (AppAssure, StorageCraft).
  • Enhancement: Improved monitoring priority link location (Asigra).
  • Fix issue where number of custom modules enabled could be misrepresented.
  • Fix issue with incorrect positioning of graph Y-Axis labels.
  • Fix issue where tab bar would show in dialogs when no tabs were present.
  • Fix issue where certain site images would not be cached correctly.

Week ending 2017-07-28

  • Feature: Storage Vault editor (Comet).
  • Feature: Devices are now displayed on the customer details page (Comet).
  • Enhancement: Customer details pages now display live connection status for devices (Comet).
  • Enhancement: Comet Protected Items editor updated to support recently added Comet Protected Items types (Comet).
  • Enhancement: Customer list page now displays the number of devices for each customer (Comet).
  • Enhancement: Customer list page now displays the number of protected items and storage vaults for each customer (Comet).
  • Enhancement: Customer list columns 'Protected Data', 'Quota Usage', and 'Device Count' now generate per-page totals in the table footer (Comet).
  • Enhancement: Protected Items on customer details pages now feature icons to indicate type and feature more prominent status indication (Comet).
  • Enhancement: Sped up the closing of dialogs when no additional information is being displayed.
  • Enhancement: Dialogs no longer require the page to scroll back to the top.
  • Fix issue linking the Ahsay v7 Restore client from the Customer Portal (Ahsay v7).
  • Fix issue causing issues rendering quota bars on the 'Modern single customer' report template in some situations (Ahsay).
  • Fix issue causing mail previews on the 'muted' theme to render incorrectly.
  • Fix cosmetic issue causing page contents to shift horizontally when dialogs are opened.
  • Fix cosmetic issues displaying page information in the page header.
  • Cosmetic enhancements to system settings pages to improve readability.

Week ending 2017-08-04

  • Feature: New Protected Items can now be created for a device (Comet).
  • Feature: Protected Items Dashboards (System Settings -> Dashboards) (Comet).
  • Feature: Run custom backups on connected devices (Comet).
  • Feature: Allow backup of user password to be stored at account signup (viewable in backup account settings from the customer details page) (Comet).
  • Enhancement: Restructure customer details area to organise and display protected items per device (Comet).
  • Enhancement: Account for server connectivity issues when displaying device live status on customer details pages (Comet).
  • Enhancement: Customers can now be filtered by plan (Ahsay).
  • Enhancement: Finished jobs with no report yet available will be re-checked until data is available to prevent missing details in email reports (Ahsay v7).
  • Fix issue causing excluded sources to not appear in installation summaries for some users (Ahsay v7).
  • Fix issue preventing plan selection in some cases in the reconfigure plan backup account settings area (Ahsay).
  • Fix issue with extra results appearing for certain bandwidth based filters (Ahsay).
  • Fix issue formatting issue affecting response headers when new account plans are created.

Week ending 2017-08-11

  • Feature: Run scheduled backups on connected devices (Comet).
  • Feature: Event Log (Comet).
  • Enhancement: Protected item objects on customer details page and event log now feature dropdown to filter jobs displayed in the history bar by storage vault (Comet).
  • Enhancement: Primary office can now filter by all plans from the customers page, regardless of assignment of plans in the permissions group (Ahsay).
  • Enhancement: Protected items list column for device name (Comet).
  • Enhancement: Improve navigation and dialog scrolling compatibility for mobile devices.
  • Enhancement: New default theme 'Dusk' (replaces 'Comet' and allows for fully customisable branding).
  • Enhancement: Allow for wider menu sizes to prevent regionalised menu titles being truncated.
  • Fix issue preventing resellers from deleting their sub-resellers.
  • Fix issue affecting CSS caching.
  • A number of cosmetic enhancements for the 'Dusk' theme.

Week ending 2017-08-18

  • Enhancement: Added currency formatting for 'Total Subscription' accounts page column.
  • Enhancement: Improved MyClient theme names.
  • Temporarily prevented backup account changes for CBS v7.13.0.0 servers to workaround Ahsay issue with contacts being deleted.
  • Fix a CSS issue with response messages jumping unexpectedly.
  • Fix issue preventing reports from sending (Comet).
  • Fix issue preventing dashboards from working in certain situations (Comet).

Week ending 2017-08-25

  • (Custom development)
  • Enhancement: Improved menu layout when signing up new customers.
  • Enhancement: Moved Ahsay-specific watchlist settings into the Ahsay settings area.
  • Enhancement: Added ability to retrict reporting based on monotoring priority status.
  • Corrected event log page title and added explanatory text (Comet).
  • Cosmetic enhancements to the sign up page.
  • Cosmetic enhancements to 'Dusk' theme dialogs.
  • Cosmetic enhancements to company notes under 'Dusk' theme.
  • Fix issue where Ahsay specific menu items could show for resellers without relevant users.
  • Fix issue with application of monitoring priority conditions.
  • Fix issue where 'Manage Dashboards' menu item did not show for all users.

Week ending 2017-09-01

  • (Custom development)
  • (Preparation for upcoming features)
  • Enhancement: Current year macro for All Pages footer.
  • Fix an issue causing emails about server/client-side backupset deletions not to be sent in rare cases (Ahsay)
  • Fix an issue causing some menu options to be absent for some users.
  • Fix an issue affecting the rendering of dialog titles.

Week ending 2017-09-08

  • Feature: Save View option for customers (Comet).
  • Feature: Watchlist (Comet).
  • Enhancement: Mini watchlist combines customers of multiple product types (Comet/Ahsay).
  • Fix an issue attempting to resync incomplete jobs for deleted users (Ahsay).
  • Fix an issue causing Ahsay quota information to appear twice in CSV output.
  • Fix an issue causing one-off payments to reappear in invoice summaries.
  • Fix an issue rendering menus on some browsers.
  • Fix an issue causing menu items for unused product types to appear under certain circumstances.
  • Fix an issue rendering navigation elements.
  • Improvements to reliability.
  • Improvements to performance.
  • Cosmetic improvements for the Dusk theme.

Week ending 2017-09-15

  • (Custom development)
  • Implement a workaround for a backup server bug causing contacts to be removed when account changes are made (Ahsay v7.13.x).

Week ending 2017-09-22

  • (Custom development)
  • Cosmetic improvements for the Dusk theme.

Week ending 2017-09-29

  • (Custom development)
  • Feature: Client software downloads (Comet).
  • Enhancement: Recognise additional storage vault types (Comet).
  • Enhancement: Track consecutive status counts for backup jobs (Comet).
  • Fix an issue displaying leads.
  • Fix an issue exporting leads.
  • Fix an issue importing leads.
  • Fix an issue displaying installation summary seedload inputs.
  • Fix an issue with orphaned backupset show/hide functionality (Asigra).
  • Fix an issue syncing data for orphaned backupsets (Asigra).
  • Fix an issue with multilingual error response encoding.
  • Improvements to CSS browser caching.
  • Improvements to security.
  • Improvements to performance.
  • Cosmetic improvements for the Dusk theme.
  • Cosmetic improvements for the Customer Details page.
  • Cosmetic improvements for better semantic separation of Customer Details page elements.

Week ending 2017-10-06

  • Feature: Monitoring priorities (Comet).
  • Feature: Download all company and backupset notes to CSV (via System Maintenance).
  • Feature: Re-send report (Comet).
  • Enhancement: Allow all protected items page columns to be toggled (Comet).
  • Enhancement: Filters for monitoring priorities, consecutive status, and last ran dates (Comet).
  • Enhancement: Events to address backupjobs completing with missing reports (Ahsay v7.x).
  • Fix an issue with sending Comet reports in some circumstances.
  • Fix an issue causing server login link to be missing (Ahsay).
  • Fix an issue with watchlist add/remove functionality (Ahsay).
  • Fix an issue accessing client downloads from the customer details page (Ahsay).
  • Fix an issue matching some status types when filtering by status type on the protected items page (Comet).
  • Fix an issue displaying arrow indicators in some email report templates.
  • Improvements to presentation of cancelled jobs (Comet).
  • Improvements to mouseover behaviour for hover popups.
  • Cosmetic improvements for table selections.
  • Cosmetic improvements for action buttons.

Week ending 2017-10-13

  • (Custom development)
  • Fix an issue with page layout.
  • Fix an issue with permissions application.

Week ending 2017-10-20

  • Enhancement: Stored bytes column for customers to show total storage vault data (Comet).
  • Fix an issue causing accounts to appear as online when previously associated devices are online on another account (Comet).
  • Improvements to protected item status handling and display (Comet).
  • Improvements to image rendering in some cases.
  • Cosmetic improvements for the Dusk theme.
  • Cosmetic improvements for the Comet event log.

Week ending 2017-10-27

  • (Custom development)
  • Improvements to display of customer agreement information during signup when no agreement has been set.
  • Improvements to reliability.
  • Cosmetic improvements for the Dusk theme.
  • Cosmetic improvements to browser image rendering behaviour.
  • Updated Comet protected item and storage vault editors to support latest Comet server changes.

Week ending 2017-11-03

  • Feature: Track replication state (Hyper-V).
  • Enhancement: Column and filter for number of protected item schedules (Comet).
  • Fix an issue showing hidden backupsets on the watchlist (Ahsay).
  • Fix an issue preventing sync tasks from being processed in certain cases (Ahsay).
  • Improvents to support for Mobile and Cloud File backupset types (Ahsay).
  • Updated Comet protected item and storage vault editors to support latest Comet server changes.

Week ending 2017-11-10

  • (Custom development)
  • Enhancement: Expand information shown for replication states (Hyper-V).
  • Fix an issue displaying backupset statistics (Ahsay v7.x).
  • Fix an issue retrieving destination statistics (Ahsay v7.x).
  • Improvements to sync process performance (Ahsay v7.x).

Week ending 2017-11-17

  • (Custom development)
  • Fix an issue preventing reseller overrides for installation summary text templates from being set.
  • Fix an issue saving changes to protected items and storage vaults for some browsers (Comet).
  • Fix an issue synchronising destinations in certain cases (Ahsay v7.x).
  • Fix an issue saving contacts when some information is ommitted (Ahsay v7.x).
  • Cosmetic improvements for the Dusk theme.

Week ending 2017-11-24

  • Feature: New report type 'grid', and report types now selectable with previous report type available as 'list' (Comet).
  • Feature: System setting for default report type (Comet).
  • Fix a number of issues impacting Internet Explorer support from version 8 onwards.
  • Improvements to reliability.

Week ending 2017-12-01

  • (Custom development)
  • Improvements to device live status feedback (Comet).
  • Improvements to structure and layout of various system settings.

Week ending 2017-12-08

  • (Custom development)
  • Feature: External customer reports (Comet)
  • Feature: API exports for accounts
  • Improvements to handling of branding resources for modern themes.

Week ending 2017-12-15

  • (Custom development)
  • Feature: Track and display data aggregates for user home commitment (Ahsay).
  • Improvements to reliability of DNS resolution in various contexts.

Week ending 2017-12-22

  • Improvements to account security.

Week ending 2017-12-29

  • No changes this week.

Week ending 2018-01-05

  • No changes this week.

Week ending 2018-01-12

  • (Custom development)
  • Feature: Auto-updater for self hosted installations.

Week ending 2018-01-19

  • (Custom development)
  • Improvements to data structure and feature integration (Comet).

Week ending 2018-01-26

  • (Custom development)
  • Feature: API for retrieval of Asigra customer information.
  • Fix an issue with using duplicate usernames during signup (Ahsay).

Week ending 2018-02-02

  • (Custom development)
  • Improvements to PDF rendering.
  • Improvements to installation summary content and content generation (Ahsay v7).

Week ending 2018-02-09

  • (Custom development)
  • Enhancement: Trial status event for logging purposes and to allow for event actions to be performed when trial status is changed.
  • Fix an issue causing deselected sources to appear twice in installation summaries (Ahsay v7).
  • Improvements to installation summary appearance and layout.

Week ending 2018-02-16

  • (Custom development)
  • Fix an issue causing excess caching of reports (Comet).
  • Improvements to reliability and capabilities of report mailer (Comet).

Week ending 2018-02-23

  • Feature: Per-backupset destinations page (Ahsay v7).
  • Enhancement: New customers export option for MyClient API (Asigra).
  • Enhancement: System Notifications log event and event handler source event for protected item creation (Comet).
  • Fix an issue parsing weekly schedules for installation summaries (Ahsay v7).
  • Fix an issue causing duplicate alert emails to be sent on backupset deletion (Ahsay).
  • Fix an issue displaying group icons for event handler groups on legacy themes.
  • Fix an issue with the height of email previews on legacy themes.

Week ending 2018-03-02

  • Enhancement: Type filter for the protected items page (Comet).
  • Enhancement: UI toggle buttons for grid/list mode.
  • Fix an issue causing icons not to render in some situations.
  • Fix an issue causing backupset statistics to occasionally be precluded from the usage grid (Ahsay).
  • Fix an issue causing API fallbacks not to engage in particular circumstances (Ahsay v7).
  • Fix an issue calculating data and retention file counts in compatibility fallback cases (Ahsay).

Week ending 2018-03-09

  • (Custom development)
  • Enhancement: Modernised backup job reports (Comet).
  • Fix an issue displaying some data points in backup job reports (Comet).

Week ending 2018-03-16

  • Feature: Event handler action to send a customer report using a given template (Ahsay).
  • Enhancement: Account deletions and backupset deletions are now permitted via separate permission options.
  • Enhancement: Protocol and port (non-standard ports) now visible for hosts on the Manage Servers page.
  • Enhancement: Macro for company names in installation summary agreements (Ahsay).
  • Enhancement: Additional customer details 'add service' option for adding new backup accounts under existing profiles (Comet).
  • Fix an issue causing oversized branding images in reports to capable of covering up report content.
  • Fix an issue preventing some users from editing monitoring priorities (Comet).
  • Fix an issue causing module quotas to display when parent module is hidden during signup (Ahsay v7).

Week ending 2018-03-23

  • Fix an issue causing incorrect version dependent module options to appear under certain circumstances (Ahsay).

Week ending 2018-03-30

  • Enhancement: Contacts management reimplemented to improve support for complex data and MyClient/server synchronicity (Ahsay v7).
  • Enhancement: Significant improvements to internal API request handling to address extremely large (multi-hundred MB) responses (Ahsay v7).
  • Fix an issue causing Asigra backupsets with filtered statuses to not calculate concurrent status values correctly.

Week ending 2018-04-06

  • Enhancement: Backupset file browser now supports browsing files for historical backupjobs (Ahsay v6).
  • Enhancement: Display current system time in local timezone in the internationalisation settings for reference and confirmation.
  • Fix an issue causing deleted backupsets to be re-processed as deleted when manual profile refreshes are initiated.
  • Improvements to page-load efficiency of the backupset file browser.

Week ending 2018-04-13

  • Enhancement: Add contextual information to quick-search results, and corresponding settings toggle to disable this functionality if not desired.
  • Enhancement: Expand navigation bar quick-search results to include more customers (Comet).
  • Enhancement: Add customer name columns to the customers page (Ahsay).
  • Enhancement: Add 'Date created' column for the View Accounts page.
  • Fix an issue with the event log default query (Asigra).
  • Fix an issue preventing generation of some UI elements in rare cases (Comet).
  • Fix an issue with missing customer names in submitted tickets when the ticket system is disabled and email fallback is used (Ahsay).
  • Fix an issue causing storage vault detail tooltips to fail to load on the protected items page (Comet).
  • Improvements to visual consistency for legacy themes.

Week ending 2018-04-20

  • Feature: Uncompressed quota usage bar (can be forced as only visible quota bar by restricting compressed usage visiblity in permission group) (Ahsay).
  • Enhancement: Restrict display of quick-search contextual data to situations in which matches are found for multiple record types.
  • Enhancement: Display alterations for quick-search results to allow more data to be visible and prevent truncation.
  • Enhancement: All columns on the jobs page can now be toggled (Comet).
  • Fix an issue causing the default timezone for a plan to not be automatically selected during signup (Ahsay).
  • Fix an issue causing some text to have the wrong color in some browsers.

Week ending 2018-04-27

  • Fix an issue displaying some UI elements in high DPI display modes.

Week ending 2018-05-04

  • Feature: Permission group setting to control the ability for resellers to edit customer names.
  • Feature: System setting to control whether customers can modify their name field in the customer portal.
  • Fix a cosmetic issue with form layouts.

Week ending 2018-05-11

  • No changes this week.

Week ending 2018-05-18

  • No changes this week.

Week ending 2018-05-25

  • No changes this week.

Week ending 2018-06-01

  • Enhancement: Improved French translation.
  • Enhancement: First/Last name columns for customers on the backupsets page (Ahsay).
  • Fix an issue preventing the restore client from being linked correctly in the customer portal and on the customer detail area (Ahsay v7.15+).
  • Stability improvements.

Week ending 2018-06-08

  • Enhancement: Support for the Open Direct module (Ahsay v7).
  • Enhancement: Improved support for the Mobile and Office 365 Mail modules (Ahsay v7).
  • Enhancement: Show type information for destinations on the usage grid (Ahsay v7).
  • Fix an issue with macro replacements in some translations.
  • Fix an issue displaying individual backupset details in reports in which some backupsets are hidden (Ahsay).
  • Cosmetic improvements to data restore functionality (Ahsay).
  • Quality of life improvements for two factor authentication.

Week ending 2018-06-15

  • Enhancement: Visual overhaul for the customer portal interface (Ahsay).
  • Fix some issues adding and modifying servers (MSX).

Week ending 2018-06-22

  • Enhancement: Improve support for Hyper-V protected items (Comet).
  • Fix issues applying backup account changes due to introduction of new APIs (Ahsay v7.15.6.38+).
  • Fix issues interacting with per-module options in the price formula editor (Ahsay).
  • Fix issue in which converting trial users to paid does not also address the suspension date for the account (Ahsay v7).

Week ending 2018-06-29

  • No changes this week.

Week ending 2018-07-06

  • Feature: System setting to show backupsets failing monitoring priority with 'warning' status in scheduled reports (Ahsay).
  • Enhancement: HTTP basic auth support for server communications (MSX).
  • Enhancement: Terminology improvements (MSX).
  • Enhancement: Improved reseller support (MSX).
  • Enhancement: Contextually improved clarity of per-product terminology on the Manage System Users page.
  • Cosmetic improvements to user and data elements (MSX).

Week ending 2018-07-13

  • Enhancement: Manage System Users page reseller account totals (MSX/Comet).
  • Enhancement: Total/summary values for users/items/jobs (MSX).
  • Fix issue allowing quick-search results list to populate after login when two factor authentication step incomplete.
  • Fix issues making time zone conversions for a limited number of time zones (Ahsay).

Week ending 2018-07-20

  • Feature: Per-destination quota support (Ahsay v7.15.6.38+).
  • Enhancement: Add 'View customer' shortcuts to Manage System Users page (MSX/Comet).
  • Enhancement: Add additional metadata to customer details page (MSX).
  • Fix issue displaying special characters in dialog titles in some translations.

Week ending 2018-07-27

  • Fix permissions issue caused by unrelated destinations when making quota changes (Ahsay v7.15.6.38+).
  • Fix visibility of unavailable/unusable destination quotas (Ahsay v7.15.6.38+).
  • Fix an issue causing aggregate quota to not be updated when no quotas set or available (Ahsay v7.15.6.38+).
  • Cosmetic improvements and assistive details for per-destination quotas (Ahsay v7.15.6.38+).

Week ending 2018-08-03

  • Feature: Reseller 'Total storage' column showing cumulative storage for a reseller across all supported product types (Comet/Ahsay/MSX/Asigra/StorageCraft/AppAssure).
  • Reliability improvements.

Week ending 2018-08-10

  • No changes this week.

Week ending 2018-08-17

  • No changes this week.

Week ending 2018-08-24

  • Feature: Ability to customise SMTP server message dispatch rates and timeout thresholds.
  • Fix an issue utilising monitoring priority search filters (Comet).
  • Fix an issue with higher-level report style/frequency overrides being ignored in some cases (Ahsay).
  • Fix a cosmetic issue causing mini watchlist items to display individual scrollbars in certain circumstances (Ahsay/Comet).
  • Fix an issue with (non-functional) report links being displayed to operators with insufficient permissions to view reports (Ahsay).
  • Cosmetic improvements.

Week ending 2018-08-31

  • Feature: Unified customers page (MSX+Comet/Ahsay).
  • Enhancement: Homepage widgets (MSX).
  • Enhancement: Homepage reseller statistics (MSX).
  • Enhancement: Add server name to customer details area (MSX).

Week ending 2018-09-07

  • Feature: Read-only backupset summary view for currently incompatible backupset types (Ahsay v7+).
  • Enhancement: Show encryption type for backupsets, and allow backupset list filtering by encryption status (Ahsay).
  • Enhancement: Reseller details page quota summary (MSX).
  • Fix an issue causing custom billing properties to be incorrectly displayed in some cases.
  • Fix an issue causing some retention settings to be displayed incorrectly in search results (Ahsay v7+).
  • Default text improvements to prevent confusion regarding the usage of Linux clients (Ahsay).
  • Default text improvements to backupset-related settings summary in installation summaries (Ahsay).

Week ending 2018-09-14

  • Enhancement: Consecutive status filters for protected items (Comet).
  • Efficiency improvements when loading unified customers page (MSX+Comet/Ahsay).
  • Fix issues surrounding various edge cases when filtering by last job status (Comet).

Week ending 2018-09-21

  • Enhancement: Per destination quota bars on customer details pages (Ahsay v7).
  • Enhancement: Servers column for the customer list (Comet).
  • Fix an issue affecting destination data usage statistics (Ahsay v7).

Week ending 2018-09-28

  • Enhancement: Return ability to edit unused destination quotas, with caveats communicated clearly (Ahsay v7).
  • Enhancement: Worst-case quota now displayed for customer list quota usage statistic in multi-quota scenarios (Ahsay v7).
  • Enhancement: Permission-group level restrictions for the ability to configure customer report recipients (Ahsay).
  • Enhancement: CSV export options for unified customer page and customers page (MSX).
  • Efficiency improvements.
  • Fix an issue causing API requests to be made for deleted users (Ahsay v7).
  • Fix an issue causing quota below actual usage errors in multi-destination scenarios (Ahsay v7).
  • Switch to live statistics retrieval for destinations on customer details pages (Ahsay v7).
  • Cosmetic improvements for legacy themes.

Week ending 2018-10-05

  • Feature: Reseller reports (Comet).
  • Enhancement: Show related devices for jobs on the jobs list (Comet).
  • Enhancement: Restricted quota list support for per-destination quotas (Ahsay v7).
  • Fix issues surrounding server timezones (Ahsay v7).
  • Improvements to user trial status display and configurability (Ahsay).
  • Cosmetic improvements to make quota bars across the interface more consistent.

Week ending 2018-10-12

  • No changes this week.

Week ending 2018-10-19

  • Enhancement: Support for new QNAP module (Ahsay v7).
  • Improved quality of visual assets.

Week ending 2018-10-26

  • Fix an issue preventing system settings changes from being applied (CloudView).

Week ending 2018-11-02

  • Fix an issue loading jobs from graph widgets on the day daylight savings is reverted in the system timezone.

Week ending 2018-11-09

  • Resolve quota-related issues when adding new users to servers with policy restrictions on certain destination types (Ahsay v7).
  • Fix plan-reassignment failure when changing plans for users on servers with policy restrictions on certain destination types (Ahsay v7).
  • Hide details for unused product types on the Manage System Users page.
  • Cosmetic improvements.

Week ending 2018-11-16

  • Enhancement: Support for new status code (Ahsay v7).
  • Security improvements.

Week ending 2018-11-23

  • Enhancement: Improved tag support for the customer list (Comet).
  • Fix an issue displaying (non-functional) tag-related options for operators with insufficient permissions.

Week ending 2018-11-30

  • Enhancement: Configure reseller reports from the My Account page (Comet).
  • Improved statistics representation for reports on running jobs (Ahsay).
  • Numerous security improvements.
  • Stability enhancements.

Week ending 2018-12-07

  • Internal development.

Week ending 2018-12-14

  • Internal development.

Week ending 2018-12-21

  • No changes this week.

Week ending 2018-12-28

  • No changes this week.

Week ending 2019-01-04

  • No changes this week.

Week ending 2019-01-11

  • Internal development.

Week ending 2019-01-18

  • Internal development.

Week ending 2019-01-25

  • Internal development.

Week ending 2019-02-01

  • Internal development.

Week ending 2019-02-08

  • Internal development.

Week ending 2019-02-15

  • Security improvements.
  • Enhancement: Reduced reliance on older APIs (Ahsay v7+).

Week ending 2019-02-22

  • Internal development.

Week ending 2019-03-01

  • Internal development.

Week ending 2019-03-08

  • Feature: New backupset editor (Ahsay v7+).
  • Feature: Browse and recover archived copies of prior backupset states (Ahsay v7+).
  • Enhancement: Internal efficiency improvements.
  • Enhancement: Reduced reliance on older APIs (Ahsay v7+).
  • Enhancement: Additional search filters for protected items (Comet).
  • Bug fix: Resolved some issues with the 'Backup now' action (Ahsay v7+).
  • Bug fix: Fixed missing reseller assignment options for sub-resellers with ownership of lower-level offices.
  • Bug fix: Improved consistency of permission applications.
  • Bug fix: Resolve issue causing backupsets for deleted accounts to be requested from the server under rare conditions, resulting in a large number of API errors being logged (Ahsay).
  • Bug fix: Prevent successive API calls being made for un-fetch-able users (Ahsay v7+).
  • Security improvements.
  • Visual improvements.

Week ending 2019-03-15

  • Feature: Backupset delete action restored (now located in the backupset actions area) (Ahsay v7+).
  • Enhancement: Reduced reliance on older APIs (most API errors being generated in the CBS log should now be resolved) (Ahsay v7+).
  • Enhancement: Improve consistency and efficiency for backupset statistics calculation (Ahsay v7+).
  • Enhancement: Additional context for some error messages to assist in the identification and reporting of issues.
  • Enhancement: Optimisations to improve page load efficiency for some pages.
  • Enhancement: Cosmetic improvements.
  • Enhancement: Interface tweaks to better communicate functionality for archived backupset state perusal/reversion (Ahsay v7+).
  • Bug fix: Resolved issues with search filters and columns relating to in file delta and delta merge on the backupsets page (Ahsay).
  • Bug fix: Resolved issues with search filter for scheduler status on the backupsets page (Ahsay v7+).
  • Bug fix: Resolved issues with the synchronisation of backupsets (Ahsay v7+).
  • Bug fix: Resolved a cosmetic issue with the status colour used when displaying consecutive status counts for backupsets (Ahsay).
  • Bug fix: Resolved an issue causing the legacy backupset editor to be displayed for backupsets in rare situations (Ahsay v7+).
  • Bug fix: Addressed additional issues experienced when attempting to remotely execute backup jobs (Ahsay v7+).

Week ending 2019-03-22

  • Enhancement: Logging tweaks to provide additional context for network-related communications issues (Comet).
  • Bug fix: Resolved several issues causing save actions to fail in the backupset editor (Ahsay v7+).
  • Bug fix: Address some instances of incorrectly worded settings (Ahsay).
  • Bug fix: Address some edge-cases preventing 'Backup now' requests from succeeding (Ahsay v7+).
  • Internal development.

Week ending 2019-03-29

  • Enhancement: Re-synchronise account and backupset details after applying backupset changes to allow for immediate reflection (Ahsay v7+).
  • Enhancement: Flag servers with sync disabled on the Manage Servers page.
  • Enhancement: Read-only backupset report recipients view for users with insufficient permissions to make changes (Ahsay v7+).
  • Enhancement: Improved presentation of user details when no data available for various types (Comet).
  • Bug fix: Resolved issue causing encryption keys to be incorrectly interpreted in the backupset editor (Ahsay v7+).
  • Bug fix: Resolved an issue blocking some users from updating backupset report recipients despite having permissions to do so (Ahsay v7+).
  • Bug fix: Resolved issues allowing some users with insufficient permissions to edit protected items and storage vaults (Comet).
  • Bug fix: Resolved issues allowing some users with insufficient permissions to edit quotas (Comet).
  • Bug fix: Reduced sources of background API error noise (Ahsay).
  • Reliability improvements for the backupset editor (Ahsay v7+).

Week ending 2019-04-05

  • Enhancement: Improved the accuracy and usefulness of quota values shown in account-level summaries under multi-destination/multi-quota scenarios (Ahsay v7+).
  • Bug fix: Resolved some issues affecting quota changes (Ahsay v7+).

Week ending 2019-04-12

  • Feature: Expanded product availability for users accessing the customer portal (Comet).
  • Feature: Cancel running job (Comet).
  • Enhancement: Display the latest job logs at the time of page load for job details views (Comet).
  • Enhancement: Immediately synchronise job status changes when the job details view has newer data than that on file (Comet).
  • Bug fix: Addressed some API quirks of older server versions when saving changes in the backupset editor (Ahsay v7-v7.15.6.38).
  • Bug fix: Resolved an issue causing some backupsets with no job history to not be flagged as such (Ahsay).
  • Bug fix: Addressed some permissions issues encountered by a subset of users when attempting to initiate a backup remotely (Comet).
  • Bug fix: Addressed an issue affecting the live display of device connection status to the server for some accounts (Comet).
  • Bug fix: Resolved an issue preventing new jobs from being detected when manually re-synchronising a single user (Comet).
  • Bug fix: Resolved an issue causing some protected item types to be displayed as 'Unknown' (Comet).
  • Bug fix: Resolved an issue causing visual rendering issues for usage history graphs.

Week ending 2019-04-19

  • Enhancement: Allow quota groups to be created / assigned in bulk (Ahsay v6).
  • Enhancement: Support for JSON formatted output from the API.
  • Bug fix: Resolved an issue causing graph keys to not be rendered in some contexts.
  • Bug fix: Resolved an issue affecting v7 backupset configuration at the time of first detection.
  • Improved terminology usage (Comet).

Week ending 2019-04-26

  • Enhancement: Backupset editor support for the customer portal (Ahsay v7.15.6.38+).
  • Bug fix: Resolved an issue causing a lack of useful feedback when unable to save backup account changes due to a server connection issue (Ahsay).

Week ending 2019-05-03

  • Enhancement: Improved logging of server connectivity issues to the event log (Asigra).
  • Enhancement: Additional multi-stage event handler linkages (Asigra).
  • Bug fix: Resolved an issue affecting backupset type search filters (Ahsay).
  • Bug fix: Resolved an issue causing unusable 'Add protected item' action to be displayed to users with insufficient permissions (Comet).
  • Improved resilience to unreliable server connection issues when saving backupset changes (Ahsay v7+).
  • Improved problem handling when viewing job reports (Comet).

Week ending 2019-05-10

  • Enhancement: More useful feedback when changes cannot be saved in the backupset editor (Ahsay v7+).
  • Bug fix: Addressed source of page-load failures in rare situations.
  • Bug fix: Resolved an issue causing offline devices to occasionally be treated as online (Comet).
  • Bug fix: Resolved an issue affecting multi-stage event handler linkage (Hyper-V).

Week ending 2019-05-17

  • No changes this week.

Week ending 2019-05-24

  • Enhancement: Unified quota macro for email templates supporting both single-quota and multi-quota configurations (Ahsay).
  • Bug fix: Resolved visual issue causing some information to be hidden in the text template editor.
  • Bug fix: Resolved issue causing some quotas to not be displayed (Ahsay v7.15.6.38+).
  • Bug fix: Resolved issue causing disabled quotas to be displayed in some cases (Ahsay v7.15.6.38+).
  • Bug fix: Resolved issue causing some statistics to be displayed in raw format in job report views (Comet).
  • Removed confusing contextual information from the system settings 'Custom modules' page.

Week ending 2019-05-31

  • Internal infrastructure improvements.

Week ending 2019-06-07

  • Feature: CSV export capability for the 'Manage System Users' page.

Week ending 2019-06-14

  • Bug fix: Addressed some browser-specific issues causing some fields to be auto-filled incorrectly.
  • Bug fix: Addressed some issues causing system settings changes to be blocked in some contexts.
  • Improved session security.

Week ending 2019-06-21

  • Feature: Relative change detection (increase/decrease/any) for event handler triggers responding to permanent quota changes (Ahsay).
  • Enhancement: Display current monitoring priority for each protected item on the protected items monitoring view (Comet).
  • Bug fix: Resolved an issue causing newly added storage vaults to be unusable under certain server configurations (Comet).
  • Bug fix: Resolved an issue causing white-label rebranding to fail for one tooltip (Ahsay).
  • Bug fix: Resolved an issue causing remotely initiated backups to fail (Comet).
  • Bug fix: Resolved an issue causing the customer Stats view to fail to load (Ahsay v7+).
  • Visual/layout improvements for backupset items (Ahsay).

Week ending 2019-06-28

  • Bug fix: Resolved a cookie issue preventing some users from logging into the portal until their browser cookie cache has been cleared.
  • Internal infrastructure improvements.

Week ending 2019-07-05

  • Feature: Support initiating retention passes on storage vaults (Comet).
  • Enhancement: Informational tooltips for protected item types (Comet).
  • Bug fix: Resolved an issue causing connective searches to return empty result sets in event handler context.
  • Visual enhancements to better communicate non-interactivity of disabled inputs.

Week ending 2019-07-12

  • Internal development.

Week ending 2019-07-19

  • Bug fix: Resolved an issue causing System Settings changes to fail in rare cases.
  • Bug fix: Resolved an issue leading to cascading synchronisation failures for some customers.
  • Bug fix: Resolved content rendering issues in several areas affecting users with low-resolution devices.
  • Bug fix: Resolved an issue causing reseller logo branding in backup reports to be ignored in very rare situations (Comet).
  • Removed Windows XP from the list of supported platforms for client downloads (Ahsay).
  • Terminology improvements.

Week ending 2019-07-26

  • Feature: CSV export capabilities for the protected items monitoring page (Comet).
  • Enhancement: Customer contact details for the protected items / backupsets monitoring pages (Comet/Ahsay).
  • Enhancement: Customer contact information for protected item / backupset views (Comet / Ahsay).
  • Bug fix: Resolved layout issues when viewing backup reports in some languages (Comet).
  • Reseller branding improvements for internal reports on managed portals (Comet).

Week ending 2019-08-02

  • Enhancement: Hide destinations without any data being stored (Ahsay v7.15.6.38+).
  • Bug fix: Re-enabled some blocked backupset options following server update addressing API issues with these (Ahsay v8).
  • Bug fix: Resolved an issue blocking quota changes for unused destination types (Ahsay v7.15.6.38+).

Week ending 2019-08-09

  • Bug fix: Resolved an issue causing accounts on removed cores to persist (AppAssure).
  • Bug fix: Resolved an issue causing language used in customer reports to default to the main portal brandset language in all cases (Ahsay).

Week ending 2019-08-16

  • Enhancement: Expanded contextual information to clarify functionality when using the backupset 'Revert' action (Ahsay v7+).
  • Enhancement: Archive a copy of the current configuration when reverting a backupset's configuration to a previous state (Ahsay v7+).

Week ending 2019-08-23

  • Enhancement: Log usage of the backupset revert action to the system notifications log (Ahsay v7+).
  • Bug fix: Resolved an issue with VM rename (Hyper-V).

Week ending 2019-08-30

  • Bug fix: Resolved an issue preventing style tags from being viewed or modified after initial save in the raw HTML template editor.
  • Bug fix: Resolved an issue causing incorrect display of device usage in some cases (Ahsay).
  • Bug fix: Resolved an issue preventing users from updating the operator ticket summary scheduled send time in some cases.
  • Enhancement: Added billing macros for device usage/quota and client types.
  • Enhancement: Customer list columns for module usage (Ahsay).
  • Visual enhancements for the price plan editor.

Week ending 2019-09-06

  • Bug fix: Resolved an issue producing total storage usage figures on the destination list (Ahsay v7+).