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Changelog

MyClient has been in use and in development since 2008. This page contains a weekly summary of changes made to MyClient by the continuous integration systems, from the time leading up to the public beta programme.

Week ending 2012-03-24

  • Feature: Allow access via multiple hostnames for an installation
  • Feature: Background synchronisation task
  • Feature: Introduce green and grey variants on the 'Modern' display template
  • Feature: Introduce default text for system messages
  • Feature: Disable automatically adding backupsets to the watchlist on initial import
  • Feature: Allow configuring whether MyClient or OBS sends welcome emails
  • Feature: Allow configuring whether resellers can modify user quotas
  • Feature: Add a note to an account when a quota is rolled back
  • Feature: Server Connectivity Tester
  • Feature: Automatically register new servers with all primary resellers
  • Feature: Allow clicking on reseller names on 'Customer Detail' pages
  • Feature: Allow hiding installation summaries on the homepage
  • Feature: Prevent closing the 'Edit Server' dialog with unsaved changes
  • Feature: Prevent progressing through the Setup Wizard without first configuring a server
  • Feature: Disable showing the 'Bug Report' link to resellers
  • Feature: Provide SSL automatically to all new licensees
  • Add macro substitutions to the 'Email Welcome (reseller)' and 'Email Report Footer (reseller)' pages
  • Introduce consistent error messages for dialog boxes
  • Fix an error where the page title does not display correctly
  • Fix an error where in-page dialogs display with the wrong width
  • Fix an error where some non-customisable messages refer to our demo branding
  • Fix: Update the Google Maps and Google Earth API versions to v3
  • Fix: Replace mail processing switch with button for internationalization
  • Fix an issue where mails might be queued with mail processing disabled
  • Fix an issue where it was possible to remove the last primary reseller
  • Fix an issue where the background synchronisation task did not verify server connectivity
  • Fix an issue where backupsets could be missing on the initial import if no jobs had run
  • Fix an issue where 'more detail' links were invalid in Watchlist emails
  • Fix an issue where the 'temporary downtime' maintenance page displayed incorrect branding
  • Fix an issue where errors were generated if no mail-to-ticket POP3 server was configured
  • Fix the size of small OBM and ACB logos to more closely match the aspect ratio of large OBM and ACB logos
  • Fix an issue where 'MyClient' was displayed instead of the branded name on some internal pages
  • Fix an issue where system users could not be saved with no available servers
  • Fix an issue where the Refresh image button on the 'Customer Detail' page would not update the last job status

Week ending 2012-03-31

  • Feature: Structure for international translations
  • Feature: German translation for backup messages (Thanks R.R.)
  • Feature: German translation for backup reports (Thanks R.R.)
  • Feature: Option to ignore invalid SSL certificates for AhsayOBM servers
  • Feature: Improve AhsayOBM API error logging support
  • Feature: Introduce extra customisable fields for all backup report email warnings, to allow further translation
  • Feature: Introduce API workarounds for known AhsayOBS API issues on 6.5.4.0, 6.5.2.0, 6.3.0.0
  • Feature: Introduce history thermometers on the Event Log and Watchlist
  • Feature: Update the refresh image button to rewrite the data usage table on 'Customer Detail' pages
  • Refactor the dynamic mini watchlist to reduce memory usage
  • Greatly improve speed for generating backup report previews
  • Fix an issue where some AhsayOBM warnings were treated as fatal
  • Fix an issue causing double-escaping in the ticket system
  • Fix an issue causing a divide-by-zero error with the quota bars
  • Fix an issue where download links and editor were displaying the incorrect product name
  • Fix an issue where the quick customer find drop-down would not work for account names containing underscores
  • Fix an issue where tickets displayed with an incorrect character encoding
  • Fix an issue where units were not displayed in quota rollback notes
  • Fix an issue where special characters did not correctly convert to uppercase
  • Fix an issue where the filesystem browser did not support Linux directory separators
  • Fix an issue where several dialog boxes displayed with an incorrect character encoding
  • Fix an issue where several user-editable fields were displayed unescaped
  • Fix an issue where images in bulk mails were not displayed correctly

Week ending 2012-04-06

  • Feature: introduce a 'link' icon for Group Policy backupsets
  • Feature: Allow deleting resellers
  • Fix an issue where certain inputs could cause incorrect character encoding on ticket subjects and comments
  • Fix an issue causing invalid links for backupset names containing ampersands
  • Fix an issue where backupset names could be reported as 'null'
  • Fix an issue where the upload size of a backupjob was reported as 'B'
  • Fix an issue where incorrect backupsets were reported for certain Group Policy backupsets
  • Fix an issue where incorrect backup reports were generated for certain Group Policy backupsets
  • Fix an issue where resellers were able to rewrite a saved password
  • Fix an issue where backupjobs were reported multiple times in the history thermometer
  • Fix an issue where basic features were available to installations with insufficient permission
  • Fix an issue preventing the creation of resellers without the ability to monitor backups
  • Fix an issue where reseller email addresses could be exposed to other resellers
  • Fix an issue where the backup history thermometer could display an incorrect username
  • Fix an issue where duplicate backupsets appeared in the watchlist
  • Fix an issue where a certain class of emails could be sent while mail processing was disabled
  • Fix an issue where default monitoring priorities caused no backups to appear on the Event Log by default

Week ending 2012-04-13

  • Feature: Allow saving backupset and backupjob searches
  • Feature: Display a warning when POP3 connectivity is unavailable
  • Feature: Support connecting to POP3 servers with invalid SSL certificates
  • Feature: Allow customising and disabling the response email to ticket emails
  • Feature: Allow searching through Group Policy backupsets
  • Feature: Allow searching through 'Consecutive Unchanged' and 'Consecutive Identical Errors' on the 'Search Backupsets' page
  • Feature: Allow searching through backupset names on the 'Search Backupsets' page
  • Feature: Job Report Overview (available via the 'Report' button on the 'Customer List' page)
  • Improve plaintext email detection, fixing an issue where HTML emails were converted to tickets
  • Fix an issue where the customised email footer did not display on quota rollback emails
  • Fix an issue where experimental pricing support was displayed on installations with insufficient permssion
  • Fix an issue where emails with international characters in the subject displayed incorrectly
  • Fix an issue where invalid emails were extracted from the body of a ticket email
  • Fix an issue when using the refresh image-button on a customer after removing their server from MyClient
  • Fix an issue where the 'Find Errors' default search was not matching the displayed filter
  • Fix an issue where lengths were calculated incorrectly on the 'Search Backupsets' page
  • Fix a cosmetic issue with the module list on 'Customer Detail' pages
  • Fix an issue where UNC paths were not displayed in the folder browser

Week ending 2012-04-20

  • Feature: Dutch translation
  • Feature: 'Unfiltered' event log view
  • Feature: Allow graphing load schedules per-server
  • Feature: Prefill fields when reprinting an existing installation summary
  • Feature: Consolidate all quota rollback emails
  • Feature: Allow searching software version on the 'Search Backupsets' page
  • Feature: Allow auditing file passwords
  • Feature: Include compressed and encrypted debugging information with API error reports
  • Feature: Allow clearing the entire Watchlist
  • Feature: Allow adding backupsets to watchlist from the 'Search Backupsets' page
  • Feature: Allow running backups immediately from the 'Search Backupsets' page
  • Feature: Add known warnings to API error reports
  • Feature: Redesign the 'Search Backupsets' and 'Search Backupjobs' page
  • Feature: Integrate 'Backupsets With No Schedule' into the 'Search Backupsets' page
  • Feature: Integrate 'Backupsets With No Changes' into the 'Search Backupsets' page
  • Feature: Improvements to the new-licensee provisioning process
  • Feature: Display more information on the 'System Communication Settings' page
  • Improve German translation
  • Improve performance when closing a dialog window
  • Improve the server connectivity tester to detect corrupt AhsayOBS profiles
  • Improve usability of the 'Edit System Operator' dialog
  • Fix an issue where blank reply addresses caused email to not send
  • Fix an issue where the wrong caption was displayed for some dialog windows
  • Fix an issue where background tasks would not start on certain installations
  • Fix an issue where blank quota rollback emails might be sent
  • Fix an issue where CSV parsing was not correctly handled with cross-platform line endings
  • Fix an issue where several dynamic areas contained incorrect string encoding
  • Fix an issue where a server communication issue at a certain point in time could cause user information to be hidden
  • Fix an issue where sub-header bars could appear outside the page if the user's session expired

Week ending 2012-04-27

  • Feature: Allow searching by reseller on the 'Search Backupsets' and 'Search Backupjobs' pages
  • Feature: Allow immediate provisioning of new MyClient licensees
  • Feature: Backupset Editor
  • Improve page load performance by combining HTTP requests
  • Improve Backupset Editor to allow modifying pre/post commands
  • Fix an issue where multiple backupsets would not run correctly
  • Fix an issue where bug reports could contain invalid characters
  • Fix an issue where the subject line of a bulk message was empty when editing an existing message
  • Fix an issue where the subject line of a bulk message could contain invalid characters
  • Fix an issue where multiple selection on the 'Search Backupjobs' page could behave incorrectly
  • Fix an issue where the customer autocomplete box could display invalid characters
  • Fix an issue where notes were inaccessible in certain permission structures
  • Fix an issue where date-sold and date-started could be overridden
  • Fix an issue where notes could contain invalid characters
  • Fix an issue with non-compliant HTML on certain pages
  • Fix an issue with non-responsive behaviour when dragging or resizing a dialog window
  • Fix a cosmetic issue on the run backup dialog
  • Fix an issue where password reset emails required mail processing to be enabled

Week ending 2012-05-04

  • Feature: Allow searching backupsets by 'Local Copy Enabled'
  • Feature: Option to display quota in place of ACB branding on the 'Customer List' page
  • Feature: Allow searching backupsets by Customer Tags and Customer Name
  • Improvements to internal deployment systems
  • Improvements to the Backupset Editor
  • Update the design of the 'Seed Load' page
  • Update German translation
  • Update Dutch translation
  • Fix an issue where communication with OBS would fail in certain scenarios

Week ending 2012-05-11

  • Improvements to the Backupset Editor
  • Fix an issue with displaying the customer name on backupset searches
  • Fix an issue with searching for backupsets skipping offsite backup

Week ending 2012-05-18

  • Feature: Look up in-progress jobs to view current filename and expected total upload size
  • Feature: Allow searching for backupsets by data size and/or retention size
  • Feature: Graphical customer overview by data size, retention size, and billing amount
  • Feature: Graphical overview of customer's quota usage
  • Feature: Allow creating custom reports from a backupset search
  • Feature: Create a new branding template for new MyClient installations
  • Feature: Apply sensible default textual branding when an installation is unbrandable
  • Feature: Allow restoring backups directly from customer detail pages
  • Feature: View historical server latency (select 'Ping Monitor' on 'Manage Servers' page)
  • Improve the speed of calculating a user's billing amount
  • Improve memory usage of certain background tasks
  • Improve restore dialog authorisation to fall back to customer's encryption key if the password is not securely stored within MyClient
  • Improve visual consistency of run-backup dialogs by merging internal systems
  • Improve page load performance of the backupset editor
  • Improve distinction between multi-operator support and reseller support
  • Fix an issue where the backupset editor allowed a filter to apply to neither files nor directories
  • Fix an issue where tickets could appear multiple times in a ticket summary email report
  • Fix an issue where the file browser could not recurse into a directory with an apostrophe in the name
  • Fix an issue where data size and retention size could be confused under certain situations
  • Fix an issue where 'Working Directory' and 'Command' were incorrectly labeled in the backupset editor
  • Fix an issue where 'missing parameter' would be displayed in the backupset editor
  • Fix an issue where pre/post commands would disappear from the backupset editor in OBS versions prior to 6.9.0.0
  • Fix an issue where incorrect branding could be displayed on an alert sent by the ping monitor
  • Fix an issue where Outlook Calendar support would be erroneously included into certain licensees
  • Fix an issue where full MyClient pages could be loaded within the mail history dialog window
  • Fix an issue causing scripts to not load on certain pages
  • Fix an issue regarding the granularity of enabling thermometer support

Week ending 2012-05-25

  • Feature: Support provisioning MyClient installations with restricted featuresets
  • Feature: Allow viewing backup schedules aggregated over weeks
  • Feature: Automatically select server port from transport
  • Feature: Allow searching for backupsets where the source does not contain a certain word
  • Improve error detection in 'Test Connections' for issues caused by IPFilter configuration
  • Improve the default User-Agent to use no characters that would be treated specially by a regular expression
  • Improve the scheduling of background tasks to more evenly distribute load on each MyClient node
  • Fix an issue where ACB accounts could be created with incorrect quota in certain situations
  • Fix an issue where the web-based login form would not allow legacy passwords under 6 characters in length
  • Fix a cosmetic issue with the Setup Wizard on a restricted feature set
  • Fix a cosmetic issue that occurred while attempting to provision a hostname already in use

Week ending 2012-06-01

  • Feature: Allow setting an OBS User Group for each custom plan
  • Feature: Allow toggling module counts on Customer List page
  • Feature: Allow user-specific overrides for Thermometers and Module-count features
  • Feature: Allow choosing the time of day to roll back temporary quota allocations
  • Feature: Hide product from download page if product name is blank, for single-product licensees
  • Improve failure conditions when node is undergoing system maintenance
  • Improve the 'refresh' image button to handle more classes of server error
  • Fix an issue causing some images on certain emails to be displayed with the wrong dimensions
  • Fix an issue where the customer's username could be cleared while creating a new account
  • Fix an issue causing graphical repetition while editing Monitoring Priorities for certain types of Group Policy Backupsets
  • Fix an issue preventing users with certain permissions from editing Monitoring Priorities
  • Fix an issue causing users to not be removed from untracked servers
  • Fix an issue causing reports to link incorrectly with certain types of Group Policy Backupsets
  • Fix an issue causing repeated untracking of certain types of Group Policy Backupsets
  • Fix a cosmetic issue relating to the hover arrows on graph displays
  • Fix a cosmetic issue relating to scrolling through historical data in the Ping Monitor
  • Fix a cosmetic issue while searching for backupsets
  • Fix a cosmetic issue causing the 'Refresh' warning to not appear on the 'Manage servers' page

Week ending 2012-06-08

  • Feature: Add per-user options to control sending backup reports
  • Feature: Hit a web URL on new customer signup
  • Feature: Allow searching historical emails by subject line
  • Improve the quota-modify dialog to not refresh the entire page upon incorrect password
  • Improve the run-backup dialog to automatically close on success
  • Improve the stylistic integration of the Edit-Operator dialog
  • Improve workflow for migrating licensees between server nodes
  • Fix an issue causing removed servers not to be unlinked from attached resellers
  • Fix an issue with autocomplete causing an error under certain conditions on the customer-dialog page
  • Fix an issue causing exposure of debug information in very rare conditions
  • Fix an issue where a user's information could be lost if the server was uncontactable when pressing the image-refresh button
  • Fix an issue regarding contacting backup servers for unknown 0000-00-00-00-00-01 backupjobs
  • Fix an issue with the server connectivity tester if the server responds correctly but contains no users
  • Fix an issue with the in-progress-lookup dialog when no backupsets are present for a given username
  • Fix a cosmetic issue showing incorrect customer count in certain conditions on the manage-resellers page
  • Fix a cosmetic issue causing arrows to disappear when looking into future graphical histories
  • Fix a cosmetic issue by removing redundant Reseller filters for reseller operators on the Watchlist, Event log, and Search pages
  • Prevent reseller operators from searching by Server on the Search Backupsets and Search Backupjobs pages

Week ending 2012-06-15

  • Feature: Allow specifying VAT / GST level
  • Feature: Allow removing, forwarding and re-sending items in the mail queue
  • Feature: Allow re-sending a day's backup reports
  • Feature: Allow using a comma as the decimal separator in billing fields
  • Improve the mail-to-ticket linked-account detection to incorporate the email sender
  • Improve the cosmetic integration of advanced account search feature, and move editing options into a dialog window
  • Improve deployment processes to further minimise interference and improve performance
  • Fix an issue where not specifying a date on the schedule lookup page did not return an error
  • Fix an issue where characters would appear incorrectly on the customer information slide panel
  • Fix an issue regarding contacting backup servers for unknown 0000-00-00-00-00-01 backupjobs in certain situations
  • Fix an issue with disabling backup reports for specific customers
  • Fix an issue where deleted backupsets would still appear in the backupset editor
  • Fix an issue retreiving information for customers whose usernames use different byte representations between ISO-8859-1 and UTF-8
  • Fix an issue with the clickable area on column names in the advanced account search
  • Fix a cosmetic issue with hover tips that loaded remote data
  • Replace the plan-autocomplete field in the System Behaviour settings with integration with custom plan support

Week ending 2012-06-22

  • Feature: Allow toggling plan visibility
  • Feature: Introduce the option to allow signing in to MyClient from multiple locations
  • Feature: Allow restricting access to the Downloads page and the 'View All' section
  • Improve performance by removing certain unnecessary database calls
  • Fix an issue where case sensitive components could cause delays in new deployments
  • Fix an issue where the backupset editor could report 'null' on failure
  • Fix an issue with displaying the user home location on Windows servers
  • Fix an issue saving changes to a backupset on OBS version 6.5.x.x
  • Fix an issue displaying plans that require the exclusive flag set
  • Fix an issue with default billing types and frequencies not being propagated to new installations
  • Fix a cosmetic issue by updating certain cached data immediately after using the backupset editor

Week ending 2012-06-29

  • Feature: Allow disabling sending API credentials in favour of URL rewriting on a per-server basis
  • Feature: Allow selecting AdGroups from the server in dialogs on the 'Manage System Users' page
  • Feature: Allow selecting UserGroups from the server in the 'System Behaviour' and 'Custom Plans' pages
  • Feature: Allow using block objects for merge fields in the template editor
  • Feature: Allow resellers to own customers
  • Feature: Introduce a more flexible system for client software download URLs, allowing per-reseller URLs
  • Feature: Introduce the option to allow resellers to create additional system users under their own company
  • Feature: Update the version of TinyMCE used in the template editor
  • Feature: Display total allocated storage and aggregated modules for a reseller on the 'Manage System Users' page
  • Improve disk performance on server nodes by modifying logging systems
  • Improve tooltip system by allowing multiple simultaneous tooltips
  • Fix an issue preventing uploading image branding from certain browsers
  • Fix an issue preventing use of the Backupset Editor in certain older browsers
  • Fix an issue preventing browsing through graphical history in certain older browsers
  • Fix an issue with displaying error messages when no monthly billing frequency could be determined
  • Fix an issue with displaying operators from incorrect companies in the 'Owner' list on a customer dialog
  • Fix an issue displaying reseller behaviour settings on the 'System Behaviour' page on installations without reseller support
  • Fix an issue with unclear text regarding recieving emails on new account signups
  • Fix an issue where company notes over a certain length would display a blank note
  • Fix an issue where backupset notes could appear multiple times when unhiding them in a certain order
  • Fix an issue where dynamically loaded tooltip content could appear in the wrong place via content overwriting
  • Fix an issue that allowed operators to delete their own account or their own reseller company
  • Fix a cosmetic issue with text escaping on the event log
  • Fix a cosmetic issue with text overflowing its parent container on the Customer Confirmation page
  • Fix a cosmetic issue with text escaping and spacing on the customer dialog
  • Fix a cosmetic issue where the ticket summary email overrode certain common styles

Week ending 2012-07-06

  • Feature: Detect replies to ticket emails and attach them to the appropriate ticket
  • Feature: Allow converting mails to tickets from encrypted mailboxes
  • Feature: Allow preventing resellers from CC-ing customers on a ticket, for branding reasons
  • Feature: Allow customising all ticket emails via the 'Manage Static Pages' interface
  • Feature: Allow a separate return mail address for ticket emails
  • Feature: Allow hiding the plan-selection screen if only one plan is available
  • Feature: Allow adding new backupsets
  • Feature: Allow deleting backupsets, and the option for resellers to use this feature
  • Feature: Allow deleting backup accounts, and the option for resellers to use this feature
  • Feature: Allow allocating new customers to the selected server with lowest user count or lowest total quota
  • Improve page load performance by replacing certain images with CSS sprites
  • Improve ticket display by listing operators from other companies
  • Improve the cosmetic design of the deleted-backupsets email report
  • Display the original note in the notification email when attaching users to a ticket
  • Prevent an operator adding a note to a ticket from recieving an email notification about it
  • Fix an issue preventing the 'From' field being populated in the mail queue
  • Fix an issue preventing part of the login page being editable
  • Fix an issue preventing default text being initialised for certain licensees on certain system text areas
  • Fix an issue where the 'Refresh' button would not correctly detect a certain class of removed backupset
  • Fix an issue where tickets created by email would not notify any attached operators
  • Fix an issue where a message with no subject could not be selected in the mail queue
  • Fix an issue allowing the same objects to be attached multiple times to a ticket
  • Fix an issue causing incorrect dates to appear when regenerating installation summaries
  • Fix an issue causing no error message to appear in certain dialogs if no customers were selected
  • Fix a cosmetic issue where incorrect characters could appear on several pages
  • Fix a cosmetic issue where the Add / Delete backupset buttons on the backupset editor were visible for ACB accounts
  • Fix a cosmetic issue where gradient patterns would not appear in certain web browsers
  • Fix a cosmetic issue where the ticket-create interface could overflow its parent container

Week ending 2012-07-13

  • Feature: Allow viewing graphical backup history by last 30 / 365 days or averaged over the year
  • Feature: Increase data available via exporting from the customer list page
  • Feature: Require reauthentication via password to erase a backupset
  • Improve the speed of random password generation
  • Display an error if the first backupset was unable to be created
  • Display a warning in the Server Connectivity Tester when attempting to connect to AhsayRDR instead of AhsayOBS
  • Fix an issue preventing resellers from creating backupsets
  • Fix an issue where graphical backup history would not appear for certain customers
  • Fix an issue disclosing the primary reseller's name in a reseller-branded email
  • Fix an issue where additional unnecessary inline images were sent as part of a branded email
  • Fix an issue where deleted customers could still be accessed in certain situations
  • Fix a cosmetic issue where special characters would not appear correctly on several pages
  • Fix a cosmetic issue by obscuring the names of inline images
  • Fix a cosmetic issue with the bulk mail preview that could occur in certain situations

Week ending 2012-07-20

  • Feature: Allow making bulk changes to backupsets
  • Feature: Allow editing raw backupset profiles by regular expression
  • Improve internal deployment and migration processes
  • Fix an issue preventing logged-out operators from searching downloads by account name

Week ending 2012-07-27

  • Feature: Deployment on UK servers
  • Feature: Convert links in tickets to hyperlinks
  • Feature: Allow configuring whether resellers can use notes
  • Feature: Allow removing all messages or all unsent messages from the mail queue
  • Feature: Allow searching for months by a relative offset in the 'View Accounts' page (replaces some system searches)
  • Feature: Allow showing the AhsayOBS license key on the 'Server Status' dialog
  • Improve internal deployment and migration processes
  • Add the erase-data permission to new licensee templates
  • Fix a cosmetic issue where icons were not displayed for modules in an account dialog
  • Fix a cosmetic issue that could be caused by editing the system brand name

Week ending 2012-08-03

  • Feature: Temporary bandwidth rollbacks
  • Feature: New unified account editor, to edit bandwidth and modules
  • Feature: Display historical quota changes on graphical history, when available
  • Feature: Allow overriding 'synchronisation in progress' on the 'Synchronise Backupsets' dialog
  • Feature: Allow searching tickets by subject, ID, and mail reference numbers
  • New Template: Reintroduce the Alpha MyClient template
  • New Template: Embeddable iframe template
  • Improve the reseller permission structure for editing account options
  • Improve the Custom Modules page to show module usage and not require page refreshes
  • Fix an issue where changing the number of rows per page could cause no rows to display
  • Fix an issue preventing quotas from rolling back under certain situations
  • Fix an issue preventing use of the VMWare module under certain situations
  • Fix an issue preventing use of MyClient in a cross-domain environment
  • Fix a cosmetic issue displaying upload sizes over 1 GB on historical graphs
  • Fix a cosmetic issue related to ticket and backupset names
  • Fix a cosmetic issue displaying quotas under 1 GB
  • Fix a cosmetic issue with line breaks on ticket emails

Week ending 2012-08-10

  • Feature: Allow searching backupsets by customer having mail reports enabled
  • Feature: Allow searching backupsets by total storage and days since last job or successful job
  • Feature: Warn on leaving the Backupset Editor with unsaved changes
  • Feature: Widen fields and display daily schedule time in the Backupset Editor
  • Feature: Option to add a note to a backupset when calling it to happen
  • Feature: Allow using enter to submit fields for the Customer Password Storage, and re-lock on completion
  • Feature: Allow using the 'Manage Communication' page to enable receiving server communication errors
  • Improve performance of the 'Search Backupjobs' view with large number of jobs
  • Improve performance of the final 'Add Customer' phase
  • Improve Customer OBS Login API
  • Improve accuracy of server latency monitor
  • Fix an issue where bandwidth settings would not be applied to new accounts
  • Fix an issue where servers without Ping Monitoring enabled could be displayed in the Ping Monitor
  • Fix an issue where an invalid SSL certificate could prevent the latency monitor from working correctly
  • Fix an issue where the 'Run Backup' dialog could be submitted multiple times
  • Fix an issue where the account name was not displayed on the quota change notification email
  • Fix an issue with broken links to customer ticket view
  • Fix an issue where hover tooltips would not disappear in certain situations
  • Fix an issue with mixed content warnings using Google Maps integration
  • Fix an issue with one-day offsets in the Upload and Storage graphs
  • Fix an issue where authors were not recorded for certain ticket actions
  • Fix a cosmetic issue with the bulk backupset editor
  • Fix a cosmetic issue with the Backupset Editor on certain versions of Firefox

Week ending 2012-08-17

  • Feature: Backupjob history graphs
  • Feature: Upgrade support portal software to WHMCS 5.1
  • Feature: Allow searching backupjobs by elapsed duration
  • Feature: Allow sorting the Event Log and Watchlist by company name
  • Feature: Allow filtering the Event Log by server
  • Feature: Show suspended accounts as struck out in the customer list
  • Feature: Add link to dismiss response bar
  • Feature: Add link to external view on Backup Report pages
  • Feature: Set the default timezone for newly added OBS servers to be the system timezone
  • Improve the print display for the Event Log and Watchlist pages
  • Improve the reseller summary in the 'Manage System Users' page to account for suspended accounts
  • Improve performance of the Backupjob history graphs by caching schedule hosts
  • Fix an issue allowing zero rows per page in table views
  • Fix an issue where thermometer bars and the 'Run Backup' link may not be present in revealed sections of the Event Log
  • Fix an issue preventing use of certain cross-domain actions
  • Fix an issue where disabled companies could be automatically attched to mail tickets
  • Fix an issue where disabled companies could appear on the homepage
  • Fix an issue where invalid backup reports could display internally
  • Fix a cosmetic issue where certain waiting throbbers would disappear too early on the Customer Detail page
  • Fix a cosmetic issue with a trailing bottom border on the mini Watchlist view
  • Fix a cosmetic issue with response bars on the 'View Accounts' page
  • Fix a cosmetic distinction between the 'Manage Download URLs' and 'Manage Menu Items' pages
  • Fix a cosmetic issue with status displays on the Event Log
  • Fix a cosmetic issue with the account history graphs on certain versions of Firefox
  • Fix a cosmetic issue where loading animations would not appear on the latency monitor

Week ending 2012-08-24

  • Feature: Support trial accounts
  • Feature: Support trial accounts within Custom Plans, and reseller permissions around this feature
  • Feature: Change concentric quota- and bandwidth-rollback behaviour to preserve old values
  • Feature: New report to search backupsets by Operating System
  • Feature: Allow searching backupsets by monitoring priority
  • Feature: Allow searching backupjobs by backupset name or software version
  • Feature: Replace dropdown menus in the Account Editor with text fields to support large quota values
  • Feature: Display the filtered total quota and usage on the 'View Customers' page
  • Improvements to the Customer Portal
  • Improve default province list for Canada, Australia and the UK
  • Improve heuristics for displaying unknown historical quota values on account graphs
  • Fix an issue preventing invalid customers appearing on customer dialogs
  • Fix an issue where trailing spaces would prevent email validation on customer dialogs
  • Fix an error with the restore dialog that could occur for unencrypted backupsets
  • Fix an issue with the Login link on the 'Manage Servers' page if the MyClient API feature is disabled
  • Fix an issue with the thermometer's display order for multiple jobs in quick succession
  • Fix an issue where the Account Editor could be inable to adjust an account quota
  • Fix a cosmetic issue where certaing waiting throbbers would not appear on the account graphs
  • Fix a cosmetic issue where the deleted-accounts email did not match the deleted-backupsets email
  • Fix a class of cosmetic escaping issues

Week ending 2012-08-31

  • Feature: Customer Portal
  • Feature: Allow sending email alerts for successful and failed operator logins
  • Feature: Retrieve additional information for incomplete jobs lasting beyond 48 hours
  • Feature: Allow searching backupsets by on-watchlist and currently-ignoring
  • Feature: Display aggregate reseller statistics on the company dialog for resellers
  • Feature: Rearrange page titles for legibility when multiple browser tabs are open
  • Feature: Force HTTPS connections if the feature is enabled for an installation
  • Improve internal translation backend
  • Improve performance of background tasks by breaking out of erroring situations earlier
  • Improve design of the Alpha template
  • Fix an issue where totals on the Customer List page would not be affected by searches
  • Fix an issue where deleted companies would remain attached to tickets
  • Fix a series of script alerts appearing in IE8
  • Fix a cosmetic issue with box sizing in Firefox
  • Fix a cosmetic issue with long ticket names in IE8
  • Fix a cosmetic error where 0000-00-00 dates might be displayed on the backupjob list for incomplete jobs
  • Fix an issue where quota changes might not be applied

Week ending 2012-09-07

  • Feature: Danish translation (Thanks J.J.)
  • Feature: Allow restricting operator logins to IP addresses
  • Feature: Allow selecting what features are available in the Customer Portal
  • Feature: Allow sending bulk mail from the Search Backupsets page
  • Improve internal translation backend
  • Improvements to the Customer Portal
  • Improve visibility of warning messages in the backupset editor
  • Fix an issue where the 'software version' column would not be displayed in the backupjob search
  • Fix a cosmetic issue where graph arrows would not appear in IE8

Week ending 2012-09-14

  • Feature: Spanish translation (Thanks O.P.)
  • Feature: Schedule recurring bandwidth changes
  • Feature: Single-use logon codes
  • Feature: Attachments cached in mail queue
  • Improve internal translation backend
  • Improve performance of generating installation summaries
  • Update Danish translation
  • Update minifying software to reduce page load times
  • Fix an issue with rule precedence for download URLs
  • Fix a cosmetic issue with trailing linebreaks in exported reports

Week ending 2012-09-21

  • Feature: One-way synchronisation between Ahsay SubAdmins and MyClient Resellers
  • Feature: Allow setting expiry duration for single-use codes
  • Feature: Improve detection of orphaned AhsayOBS accounts
  • Feature: Allow sorting file lists on backup reports
  • Feature: Update website, including documentation for Customer Portal
  • Improve internal translation backend
  • Sanitise watchlists when migrating a customer between resellers
  • Strip trailing slashes on server hostnames
  • Add API, Customer Portal and External Login features to the Premium template
  • Fix an issue with timezone offsets in the Bandwidth Schedule editor
  • Fix an issue when converting an account to Trial without Auto Trials enabled
  • Fix an issue with rule precendence when viewing all available downloads
  • Fix an issue where deleted backupsets would be visible in certain scenarios
  • Fix a cosmetic issue when using single-use codes on an installation with no SMS support

Week ending 2012-09-28

  • Feature: Support multiple branding domains per installation
  • Feature: Support nested resellers
  • Feature: New 'Muted' Template
  • Improve internal translation backend
  • Update Danish translation
  • Update Spanish translation
  • Fix an issue where schedules might not be able to be created for certain times
  • Fix an issue where customer notes might not appear for a reseller
  • Fix an issue where the thermometer would link to a blank report for missed backups
  • Fix an issue where certain modules were unavailable to search via the View Accounts page
  • Fix a cosmetic issue in the Alpha template where the top bar would be offset in certain browsers
  • Fix a cosmetic issue where SMS support would be mentioned when the feature is unavailable
  • Fix a cosmetic issue where large images might overflow a hover tooltip
  • Fix a range of cosmetic issues relating to element overflow

Week ending 2012-10-05

  • Feature: Automation Events Framework
  • Feature: Event Framework: Create a custom API for MyClient
  • Feature: Event Framework: Initial event sources and 14 event handlers
  • Feature: Plan Groups
  • Feature: Extend brute force protection to direct logins to the Customer Portal
  • Feature: Assign new accounts to the correct AhsayOBS SubAdmin
  • Feature: Monitoring Priorities Dialog
  • Feature: Allow setting Monitoring Priorities from the Backupset Search and Event Log
  • Feature: Customise homepage widgets (including per-operator and system access controls)
  • Feature: Allow customising text on the homepage
  • Feature: Access controls to restrict resellers from creating bandwidth schedules
  • Feature: Add extra information to the 'Customer List' export report
  • Feature: Allow exporting reseller information from the 'Manage System Users' page
  • Feature: Propagate changes immediately upon account suspension
  • Feature: Apply local language setting to the AhsayOBS Restore Applet
  • Change Server and API email alerts to the Administrative Alerts address
  • Change automatically generated names for new accounts to lower-case
  • Change algorithm used to generate ticket counts, improving performance for primary tickets and accuracy for reseller tickets
  • Improve default settings for custom plans
  • Improve internal translation backend
  • Update Spanish translation
  • Fix an issue that could prevent plans from being edited
  • Fix an issue that could prevent using the Seed Load wizard following an Installation Summary
  • Fix an issue where the 'export' button on the 'Customer List' page did not force a download
  • Fix a cosmetic issue where the title for a bulkmail template might not be displayed
  • Fix a cosmetic issue with the 'Refresh' warning bar on the 'Manage System Users' page
  • Fix a cosmetic issue with spacing surrounding the fieldset when creating a new ticket for a backupset
  • Fix a cosmetic issue displaying sub-1G quotas in a range of locations
  • Fix a range of cosmetic issues relating to text escaping

Week ending 2012-10-12

  • Feature: Instant feedback when choosing usernames for new accounts
  • Feature: Option to merge or discard previous partial record for username
  • Video: October 2012 Highlights
  • Improve internal translation backend
  • Fix an issue with export links not downloading correctly
  • Fix an issue displaying certain fields when exporting reseller statistics
  • Fix an issue preventing the 'Group Policy' field from loading properly
  • Fix an issue saving custom modules in the backup account editor
  • Fix an issue preventing loading user data when creating a new account with an Owner
  • Fix a cosmetic issue with the 'Refresh' warning bar on the 'View Leads' page
  • Fix a cosmetic issue with overlapping text on the Reseller Statistics area

Week ending 2012-10-19

  • Feature: 17 new Event Sources for the Automation Events Framework
  • Feature: Allow selecting columns to view on the Customer List page
  • Feature: Allow viewing Data-only and Data+Retention size on the Customer List page
  • Feature: Add additional columns to the 'export' report on the Customer List page
  • Update Danish and Spanish translations
  • Improve internal licensee backup procedures
  • Phase out separate 'owner company' field in favour of the primary office name
  • Prevent disabled operators from recieving ticket update notifications
  • Fix an issue requiring pages to be refreshed twice for certain information to be updated
  • Fix an issue sending server failure notifications when SMS support was unavailable
  • Fix an issue that could cause geocodes to be repeatedly recalculated
  • Fix an issue preventing image upload on the System Branding page
  • Fix an issue allowing disabled operators to be attached to a ticket
  • Fix an issue with unload handlers triggering too early on certain browsers
  • Fix an issue causing events to not fire for newly created backupsets and backupjobs
  • Fix a cosmetic issue using out-of-date cached information in certain locations
  • Fix a cosmetic issue with ordering multiple backupset notes created in the same second

Week ending 2012-10-26

  • (Custom Development)
  • Feature: Option to prevent all access to AhsayOBS servers once MyClient is configured
  • Feature: Allow running backups or suspending / enabling users by server and user home directory
  • Improve internal translation backend, and update German and Spanish translations
  • Fix minor cosmetic issues with restoring user profiles and the bulk backupset editor

Week ending 2012-11-02

  • (Custom Development)
  • Feature: Allow resellers to have their own reply address for daily backup report emails
  • Feature: Option to temporarily defer server monitoring alerts during a maintenance period
  • Feature: Option to show counts for Exchange and VM modules in the Customer List page
  • Feature: Allow showing custom reports from the Customer List page
  • Improve performance of calculating ticket counts on the Customer List page
  • Fix an issue preventing displaying a report for a backupset search when the criteria is filtered by watchlist
  • Fix an issue displaying stale cached information in certain server settings dialogs
  • Fix an issue displaying stale cached information immediately following new account creation
  • Fix an issue preventing the use of certain special characters in the tag system
  • Fix a cosmetic issue causing certain entries in the mail queue to be displayed as 'not yet sent'

Week ending 2012-11-09

  • (Custom Development)
  • Feature: Prevent options being visible in new account plans
  • Feature: Option to add a warning to the daily report emails if user has a temporary quota extension
  • Feature: Option to add to watchlist when running a backup
  • Feature: Dismiss items from the Activities Widget on the homepage
  • Feature: Display attached accounts on the Ticket Widget on the homepage
  • Feature: Add an Automation Event to set the Monitoring Priority for a backupset
  • Feature: Save original email and attachments when recieving an email to the ticket inbox
  • Feature: Option to automatically strip quoted text from emails recieved to the ticket inbox
  • Feature: Option to add markers to ticket emails, and strip text between markers from emails recieved to the ticket inbox
  • Feature: Option to automatically add a sender identifier to the subject of an email recieved to the ticket inbox
  • Feature: Default subject for new company tickets
  • Feature: Option to Quick Search over leads
  • Feature: Alert administrative contact if the backup server fails to create an account for a reseller
  • Improve performance by improving cache behaviour for a range of queries
  • Improve performance for a variety of database queries
  • Improve performance of searching for leads, and loading the Event Log
  • Unify behaviour of the Leads and Accounts views
  • Fix an issue preventing the use of certain special characters when searching through leads
  • Fix a performance issue where POP3 connectivity would be retested even if the settings were not modified
  • Fix a cosmetic issue where certain modules would not appear on the Customer Detail display
  • Fix a cosmetic issue with clickable areas on the Billing tab
  • Fix a cosmetic issue with line spacing on certain translated areas

Week ending 2012-11-16

  • Feature: Full Unicode Support
  • Feature: Automatic Module Management and Allocation
  • Feature: New Settings Page
  • Improve the Server Connectivity Tester and Server Status view
  • Improve performance by reducing memory usage of database queries
  • Fix a cosmetic issue with mail header images in the mail queue
  • Fix a large class of cosmetic issues
  • Fix a large class of escaping and encoding issues
  • Fix an issue causing one-month offsets with custom schedules in the backupset editor
  • Fix an issue preventing the use of long phone numbers
  • Fix an issue causing mail header images to be out of date
  • Fix an issue causing an error message when creating a ticket note in IE 8

Week ending 2012-11-23

  • (Upgrade USA Server)
  • Fix a minor cosmetic issue with the backup report's external view
  • Fix a minor cosmetic issue with the Password Reset page

Week ending 2012-11-30

  • Fix an issue preventing use of certain features on AhsayOBS 6.11
  • Fix a class of specific javascript errors

Week ending 2012-12-07

  • Update danish translation
  • Update design of graph arrows
  • Add website documentation regarding extracting SSL certificates from AhsayOBS keystores
  • Fix an issue when saving long customer or backupset notes
  • Fix an issue using special characters when creating an installation summary
  • Fix a cosmetic issue with extra 'nbsp' messages appearing in certain email clients
  • Fix a cosmetic issue with the setup wizard not appearing on the Muted template

Week ending 2012-12-14

  • Feature: External Customer Signup Form
  • Feature: API keys for resellers
  • Feature: New Events to assign resellers and billing agents
  • Feature: Allow searching backupsets by backupset type
  • Feature: Ability to remove all server customisation options from a MyClient installation once all configuration is complete
  • Feature: Allow redirecting to custom pages after external customer signup
  • Feature: Multiple options for quota bar styles + Four new Quota Bar themes
  • Feature: Transparent external customer signup form
  • Feature: Option to add source information to emails sent by automated events
  • Feature: Option to filter 'Backupjob Completed' events by reseller
  • Feature: Allow sorting event log and watchlist by quota and data usage
  • Feature: Quota Event sends notification emails and notes including source information
  • Feature: Always monitor server latency, the option now controls sending notifications
  • Fix an issue causing 'Every Day' automated events drifting by 5 minutes per day
  • Fix an issue preventing creating events in certain versions of Internet Explorer and Firefox
  • Fix an issue creating tickets for backupsets where the name contains an apostrophe
  • Fix an issue with ticket links on Customer Detail pages
  • Fix a cosmetic issue with missing line breaks on certain ticket emails
  • Fix a cosmetic issue by using the system name as the responsible operator for automated events
  • Fix a cosmetic issue with invalid UTF-8 codepoints
  • Fix a cosmetic issue with the Event page when not logged in
  • Fix a cosmetic issue with mail logos on quota and signup emails
  • Fix a cosmetic issue with padding layout on the Mail Queue page

Week ending 2012-12-21

  • Feature: Separate backup report header customisation for reseller customers
  • Feature: Allow rearranging schedules and pre/post commands in the Backupset Editor
  • Feature: Substantially improve performance of simultaneous API connections
  • Feature: Update timestamp and author when editing a company note
  • Feature: Display all modules on the Restore User Profile page, and restore additional modules + bandwidth settings
  • Feature: Allow customising certain single-line text messages on the Customise Branding page
  • Improve design of the Customise Branding page
  • Improve usability by making custom reports appear in a new window
  • Fix an issue causing new accounts to be created with no reseller office set
  • Fix an issue with library conflicts causing javascript errors in Internet Explorer 8
  • Fix an issue with the Backupset Editor not alerting on unsaved changes with created filters
  • Fix an issue preventing the use of special characters in backup server credentials
  • Fix a cosmetic issue with missing header text on the Password Reset page
  • Fix a cosmetic issue with erroneous labels on the signup page

Week ending 2012-12-28

  • (no changes)

Week ending 2013-01-04

  • (no changes)

Week ending 2013-01-11

  • Feature: Option to use Unicode fonts in generated PDF documents
  • Feature: Option to apply custom or full two-way synchronisation on Company Aliases
  • Feature: Significantly improve performance of the Operating System summary report
  • Feature: Allow viewing reports at any time on the Search Backupsets page
  • Feature: Automated event handler to convert accounts between paid and trial
  • Improve internal statistics collection
  • Improve internal email report infrastructure
  • Update vendor libraries surrounding the Installation Summary
  • Fix an issue causing HTTP Error 500 on certain pages
  • Fix an issue causing missed backups to appear as 'Unknown' on the Operating System summary
  • Fix an anachronism causing unusual rules governing when the Report button is available on the Search Backupsets page
  • Fix an issue preventing associating the specific backupjob with a note created on the Run Backup dialog
  • Fix a cosmetic issue causing the Markers section to appear on the System Behaviour tab even if Markers are disabled
  • Fix a number of minor cosmetic issues surrounding the Installation Summary

Week ending 2013-01-18

  • Feature: Automated event handler to send a custom backup report based on a search query
  • Feature: Automated event sources for every day / week / month
  • Feature: Allow configuring template used by Backup Report and Watchlist emails
  • Feature: New compact grid-style report template
  • Feature: Allow searching backupsets by User Home directory
  • Feature: Allow searching backupset properties using a 'Starts With' clause
  • Feature: Allow searching backupsets by uncompressed data or retention usage
  • Feature: Allow searching backupsets by their retention policy options
  • Feature: Organise and display total counts on the Operating System Summary Report page
  • Feature: Automated event handler to tag and untag accounts
  • Feature: Option to display Uncompressed data usage on the Data Usage grid on the Customer Detail page
  • Document the options for Metadata Sync on the System Behaviour page
  • Improve internal reporting infrastructure
  • Improve cohesion of settings options on the Manage System Behaviour page
  • Improve performance of displaying User Home directories
  • Improve accuracy of backup reports regenerated from the option on the System Maintenance page
  • Deprecate the Run-By-User-Home dialog on the System Maintenance page (replaced by the Search Backupsets page)
  • Fix a cosmetic issue with spacing in the Watchlist emails
  • Fix a cosmetic issue displaying the Reseller Statistics data when creating a new reseller
  • Fix a cosmetic issue with operator names on company notes as created by automated events
  • Fix an issue preventing the use of system searches to generate reports
  • Fix an issue with identically-named tags created by resellers and primary companies
  • Fix an issue allowing an on-tag event handler to create a tag, causing an HTTP 500 error by excessive recursion

Week ending 2013-01-25

  • Feature: Significantly improve speed and quality of generated Installation Summary PDFs
  • Feature: MyClient API - Allow creating resellers via HTTP POST requests
  • Feature: MyClient API - Allow restricting requests by IP addresses
  • Fix a cosmetic issue displaying '-1' instead of 'Unlimited' for the number of deltas on Installation Summary PDFs
  • Fix a cosmetic issue with page-break placement in Installation Summary PDFs
  • Fix a number of performance issues when using unicode characters in Installation Summary PDFs
  • Fix a number of performance issues when using custom HTML in Installation Summary PDFs
  • Fix an issue with newly attached AhsayOBS servers not sending credentials by default

Week ending 2013-02-01

  • Feature: Allow disabling automatic watchlist attachment on new backupsets / quota exceeded
  • Feature: Allow selecting multiple resellers on the Event Log
  • Feature: Allow setting reseller permissions per-reseller using Reseller Permission Groups
  • Feature: Allow setting required fields for new customers per-plan
  • Feature: Add French translation (thanks!)
  • Update Dutch translation (thanks!)
  • Remove deprecated installer/reseller settings
  • Fix a cosmetic issue sorting the backupset display on the Event Log and Customer Detail pages
  • Fix a cosmetic issue with international characters on the Customer Portal
  • Fix an issue allowing removing primary permissions from the last primary office

Week ending 2013-02-08

  • Feature: Option to allow resellers to use Monitoring Priorities
  • Feature: Allow redirecting multiple hostnames to a canonical URL
  • Feature: Allow searching Accounts page by Data / Retention / Uncompressed sizes
  • Update Dutch translation (thanks!)
  • Fix an issue handling invalid OBS reports
  • Fix a number of issues relating to invalid characters in OBS account names

Week ending 2013-02-15

  • Feature: Option to allow resellers to export their customer data
  • Feature: Option to exclude operators from company tickets
  • Feature: New event handler for new backup account detected on server
  • Feature: Display uncompressed data sizes on exported customer data report
  • Feature: Display total uncompressed data usage on customer list page
  • Feature: Automatically apply requested MyClient plan upgrades
  • Feature: Replace browser dialogs with custom dialogs to prevent the URL being displayed in certain web browsers
  • Update Dutch translation (thanks!)
  • Improve the extent of translation support to more completely include certain pages
  • Fix a cosmetic issue with inconsistent use of British vs American spelling in certain pages
  • Fix a cosmetic issue with progress bar animations
  • Fix a cosmetic issue displaying certain ticket options if ticket support is unavailable for the installation
  • Fix a cosmetic issue where an error was not displayed upon visiting an invalid ticket
  • Fix a non-critical security issue by modifying the webserver configuration
  • Fix a data synchronisation issue by applying a workaround when AhsayOBS provides a backup report containing malformed XML
  • Fix a data synchronisation issue in the case where 'ignore invalid SSL certificates' option was used

Week ending 2013-02-22

  • Feature: Option to require customer password to view backup reports from email links
  • Feature: Allow overriding customer password requirement per customer
  • Feature: Operators can select their own system language for the portal
  • Feature: Display ACB / OBM counts in the Reseller Statistics sections
  • Feature: Display Exchange Server version number in the Backupset Editor
  • Feature: Allow setting Backup Type for non-file backupsets in the Backupset Editor
  • Feature: System option to set the display order of ticket notes
  • Update Dutch translation (thanks!)
  • Fix a cosmetic issue distinguishing between enabled and disabled operators
  • Fix a cosmetic issue with option names on the View Accounts search dialog
  • Fix a cosmetic issue where an unsaved-changes dialog would not be disabled for certain actions in the Backupset Editor
  • Fix a cosmetic issue with the CDP and Backup Filter tabs for non-file backupsets in the Backupset Editor
  • Fix an issue preventing editing Lead names if the sync mode was set to Backup Server Authoritive
  • Fix an issue preventing use of the Remove button on the watchlist page
  • Fix an issue preventing editing existing account plans
  • Fix an issue preventing saving a new Lead
  • Fix an issue that could occur when changing backup report recipients
  • Fix an issue accessing the company dialog for a disabled reseller
  • Fix an issue allowing accounts to automatically attach to a disabled reseller
  • Fix an issue allowing using the Backupset Editor to create non-weekly schedules for ACB clients
  • Fix an issue allowing using the Backupset Editor to create more than one schedule for ACB clients
  • Fix a number of issues with the Lead Import system

Week ending 2013-03-01

  • Feature: Allow specifying menu items and download URLs per-branding domain
  • Feature: Allow searching backupsets by OBM / ACB ClientType
  • Feature: Allow displaying OBM / ACB ClientType on the View Customers page
  • Feature: Reseller soft quotas
  • Feature: Reseller custom mail template options
  • Feature: New event handlers to connect per-account event sources to per-backupset event handlers for every backupset
  • Feature: New event handler to email a customer
  • Feature: Option to use customer's own language on the Customer Portal and on detailed backup reports
  • Feature: Generate PDFs directly from the 7-day customer report
  • Update SSL certificate for all servermanagerpro.com domains
  • Update cosmetic style of hover tooltips
  • Improve page load performance by updating minifying software
  • Improve database performance by removing certain unnecessary caches
  • Improve compatibility with 6.11 server versions
  • Improve performance of loading the Reseller Statistics overview
  • Mitigate an issue allowing POP3 ticket monitoring to cause an infinite loop if the monitor mailbox is the same as a system operator
  • Mitigate a potential clickjacking issue by adopting X-Frame-Options headers outside the Embeddable template
  • Accept customer portal authorisation as sufficient to view a restricted customer backup report
  • Fix an issue preventing new installations from being correctly provisioned
  • Fix an issue preventing adding notes from the run-backup dialog
  • Fix an issue preventing sending custom backup reports
  • Fix an issue preventing toggling Exchange module support on certain server versions
  • Fix a cosmetic issue with layout overflow in the Customer Portal
  • Fix a cosmetic issue with international characters on the Storage and Upload graphs
  • Fix a cosmetic issue causing duplicate months to appear on the Storage and Upload graphs
  • Fix a cosmetic issue with the print layout of the 7-day customer report

Week ending 2013-03-08

  • Feature: New interface template 'Carbon'
  • Feature: Portuguese translation (thanks!)
  • Feature: Notifications page - an auditable history of certain system events
  • Feature: Customisable Secure Login Form
  • Feature: Reseller Soft Quota set by quota allocated
  • Feature: Event handler for billing details changed, send billing alert
  • Feature: Event handlers for permanent quota and bandwidth changes
  • Feature: Event handlers for adding and removing system modules, option to send billing alert
  • Feature: Event handler for backup accounts deleted on the backup server, option to send billing alert
  • Feature: Event handler for backup accounts deleted within MyClient, option to send billing alert
  • Feature: Sort pending accounts first when searching for leads or pending accounts to convert
  • Update Dutch translation (thanks!)
  • Adjust relationships between leads and pending accounts
  • Detect module quota changes in the system module event handlers
  • Fix a cosmetic issue with right-aligned tooltips in certain browsers
  • Fix a cosmetic issue with the customer CSV export while logged in as a reseller
  • Fix a cosmetic issue with center-aligned content in user-created footers
  • Fix a cosmetic issue with double-escaped text in certain automatically added company notes
  • Fix a cosmetic issue preventing translation of the password-reset email
  • Fix an issue with case-sensitivity that could cause backup accounts to incorrectly merge
  • Fix an issue where a reseller could have other customers on their watchlist in certain situations
  • Fix an issue with special characters in certain background tasks
  • Fix an issue with incorrect history steps on the 30- and 365-day graph views
  • Fix an issue with remote requests in certain versions of Internet Explorer
  • Fix an issue preventing changing user quota while Auto Trials was enabled
  • Fix an issue preventing deleting leads in Firefox
  • Fix an issue preventing triggering event handlers when a customer activates bruteforce protection

Week ending 2013-03-15

  • Feature: Option to force enable backup reports for certain customers
  • Feature: Include operator's office name in quota change emails for changes made by non-primary operators
  • Improve performance by more evenly balancing background tasks
  • Improve performance by rearranging certain database structures
  • Improve translation support
  • Update support portal software
  • Fix a cosmetic issue preventing the Reseller Mail Logo image from displaying
  • Fix a cosmetic issue causing an alert for an invalid or deleted custom module
  • Fix a cosmetic issue not displaying the account name in quota, bandwidth and billing notification logs
  • Fix a cosmetic issue preventing loading an AdGroup list from the backup server
  • Fix a cosmetic issue with XML entities in the server connectivity tester
  • Fix an issue with the Ignore monitoring priority not covering certain system-generated error messages
  • Fix an issue related to case-sensitivity
  • Fix an issue allowing resellers to see their own configuration tab under certain circumstances
  • Fix an issue with special characters in certain parts of the system

Week ending 2013-03-22

  • Feature: Allow toggling between compressed and uncompressed data usage on the Account Usage grid
  • Feature: Option to select whether primary operators default to viewing all customers
  • Feature: Option to prevent deleting files via the Restore applet
  • Feature: Option to prevent reseller-created customers from recieving welcome emails
  • Feature: Option to prevent reseller operators from toggling between compressed and uncompressed data usage
  • Feature: Option to prevent reseller customers from recieving daily backup report summary emails
  • Feature: Option to display data compression ratio on the Customer List page
  • Improve performance of producing daily backup report summary emails
  • Improve performance of searching accounting data
  • Fix a cosmetic issue with the System Behaviour page
  • Fix a cosmetic issue causing office names to not appear in notifications when creating new accounts via an API token
  • Fix a cosmetic issue with the Quota Bar Style description list
  • Fix an issue when using decimal commas on the Billing tab
  • Fix an issue preventing reseller operators selecting child resellers on the Event Log
  • Fix an issue preventing using the Restore dialog for ACB customers
  • Fix an issue causing script errors in older versions of Internet Explorer

Week ending 2013-03-29

  • Feature: Allow merging multiple accounts into one customer
  • Feature: Allow optimising module allocations from the System Maintenance page
  • Cosmetic changes to reseller operator display, monthly invoice report, and customer detail page
  • Fix a number of issues affecting the Event Log page

Week ending 2013-04-05

  • Feature: Dashboard view
  • Feature: Ahsay Configuration File Decoder (supports .obm/conf/config.sys and others)
  • Feature: Option to allow customers to add and remove backupsets from the customer portal
  • Feature: Display backup status as light-green when backup job completed with no changes
  • Feature: Allow hiding the 'Installation Summary' and 'Date Added' columns on the Customer List page
  • Feature: Additional backup report template that does not display 'Your Backup Storage' section
  • Feature: Allow searching and filtering the Notifications page
  • Feature: Allow setting the retention period for system Notifications
  • Improve support for 6.13.0.0 (strongly reccommend using with the latest hotfix)
  • Improve performance of company alias synchronisation
  • Improve diagnostic utilities for determining which API fallbacks are being used
  • Improve performance of automatic module optimiser
  • Fix a cosmetic issue not correctly displaying error messages in the backupset editor
  • Fix a cosmetic issue with Watchlist emails displaying incorrect consecutive error count
  • Fix an issue affecting company alias synchronisation
  • Fix an issue affcting the monthly Invoice Report

Week ending 2013-04-12

  • Feature: Advanced Search pane for the View Customers page
  • Feature: Advanced Search pane for the Mail Queue
  • Feature: Summary display for all Advanced Search panes
  • Feature: Event handlers for connecting through selected customers
  • Feature: Event handler for immediate trigger
  • Feature: Allow selecting the default reseller for new customers found on a server
  • Feature: Allow searching backupsets by meeting monitoring priority, by total uncompressed size, by customer quota, by server-is-not
  • Feature: Allow searching customers by server, by number of backupsets
  • Feature: Allow automatically allocating new customers onto the server with lowest provisioned storage
  • Feature: Preview automatic allocation decisions on the Server Status dialog
  • Feature: Support importing resellers from custom systems, preserving ASP.NET format passwords (contact Support)
  • Improve support for AhsayOBS 6.13 series
  • Improve performance of automatically determining target backup server for new accounts
  • Improve performance of certain backup search queries
  • Improve performance of background tasks
  • Improve cosmetic display if there are no plans in a plan group
  • Remove plan visiblity option in favour of removing from all plan groups
  • Increase maximum upload size for mail merge templates
  • Decrease animation delay when folding detail panes
  • Fix a cosmetic issue not sorting backupsets alphabetically in the Backupset Editor
  • Fix a cosmetic issue viewing sent mails in the Mail Queue page containing custom reseller images
  • Fix a cosmetic issue with the Mail Queue page displaying a warning when it was not necessarily applicable
  • Fix a cosmetic issue with page titles not applying translation in all cases
  • Fix a cosmetic issue causing zero-width autocompletion dropdown boxes on search panes
  • Fix a cosmetic issue not consistently displaying error messages on the Google Earth dialog
  • Fix a cosmetic issue not consistently displaying error messages on failed file uploads
  • Fix an issue allowing added pre/post commands to an ACB backupset
  • Fix an issue not triggering events for new customers detected on server
  • Fix an issue with searching backupsets by uncompressed storage sizes
  • Fix an issue managing leads and pending-accounts from the Customer Detail page
  • Fix an issue with PDF export on the 7-day customer report when used with custom searches
  • Fix an issue with zombie Pending Accounts remaining post-conversion
  • Fix an issue with searching backupsets by mail backup reports enabled
  • Fix a number of issues with the 'Login' link on the Manage Servers page

Week ending 2013-04-19

  • Feature: Invoice support
  • Feature: Allow sending Daily Eventlog to operators
  • Feature: Custom fields on customers
  • Feature: 'Minimum Subscription' charge for reseller operators
  • Feature: Allow customising Watchlist email header text
  • Feature: Display last refresh timestamp on hover of Refresh button on Customer Detail pages
  • Feature: Allow restricting the 'Search and Replace Backupsets' page by backup server
  • Improve performance of generating Watchlist and Event Log emails
  • Improve performance of loading the Reseller dialog with many backup servers attached
  • Improve performance of loading the Plan dialog with many backup servers attached
  • Fix a cosmetic issue displaying the 'Add Customer' link if no plans are available
  • Fix a cosmetic issue with the Reseller dialog
  • Fix a cosmetic issue displaying invalid 00:00:02 dates on Watchlist emails if a backupset has never ran
  • Fix an issue allowing 'Run Backup' on customers on sub-6.3 backup servers
  • Fix an issue with customers created with no default reseller office
  • Fix an issue with cookie lifetimes causing early signout
  • Fix an issue with formatting currency values
  • Fix an issue not displaying certain customers with particular properties on the View Customers page

Week ending 2013-04-26

  • (Custom Development)
  • Feature: Import resellers from SubAdmins (experimental)
  • Feature: New Watchlist / Eventlog / Custom Report mail template: 'Modern multi-customer'
  • Feature: Allow searching billing records by reseller's direct parent
  • Feature: Allow filtering billing records by having custom items or having a backup account
  • Feature: Allow toggling Event Log emails from the Account page
  • Feature: Improve access to the Event Handler page
  • Feature: Support importing resellers from custom systems, preserving AhsayOBS password format (contact Support)
  • Feature: Reseller Permissions Set option to hide the systemwide footer on Watchlist / Event Log emails
  • Feature: Reseller Permissions Set separate options for Customer notes and Backupset notes
  • Reduce user profile archiving frequency
  • Sort connected events together on the Event Handler page
  • Document the SubAdmin Sync feature on the Setup Wizard
  • Short URLs for customers and tickets
  • Deprecate disabling resellers in favour of disabling all operators
  • Fix a cosmetic issue with the 'Any / All Servers' display on the Event Handlers page
  • Fix a cosmetic issue with the Manage System Users page when a large number of backup servers are attached
  • Fix a cosmetic issue with displaying invalid or deleted resellers / plans / modules on the Events page
  • Fix a cosmetic issue with immediate-triggered events
  • Fix a cosmetic issue with filtering the Manage Servers page
  • Fix an issue automatically tagging accounts from an Event Handler
  • Fix an issue that could cause images to be multiply-attached to emails
  • Fix an issue with inconsistent server connection timeout durations
  • Fix an issue with cached subscription values for deleted accounts
  • Fix an issue with the Tag bar on the View Accounts page
  • Fix an issue with editing notes
  • Fix an issue causing duplicate results in the View Accounts page
  • Fix an issue allowing background tasks to be run multiple times simultaneously from the System Maintenance page
  • Fix an issue causing slow performance while processing the mail queue
  • Fix an issue with cached result performance on servers where no AdGroups, UserGroups or SubAdmins are present

Week ending 2013-05-03

  • (Custom Development)
  • Feature: New customer mail template: 'Modern single-customer'
  • Feature: Allow changing backup account timezone
  • Feature: Search customers by user status, user home directory, installation summary completed
  • Feature: Search backupjobs by days since start
  • Feature: Event source for quota change detected on server
  • Feature: Bulk reseller office editor
  • Feature: Bulk erase customer records with no backup accounts
  • Feature: Option to select fallback branding template for reseller
  • Feature: Support PBKDF2-based password formats for compliance options (contact Support)
  • Feature: New updated presentation of invoice report
  • Feature: New short URLs for backup reports
  • Feature: Display Subadmin Sync column on reseller office list page if Subadmin Sync is in use
  • Improve consistency of user profile archiving
  • Improve performance of database access layer
  • Improve Missing Installation Summaries page by replacing it with a standard customer search
  • Fix a cosmetic issue not requiring confirmation when removing event handlers
  • Fix a cosmetic issue not displaying the system administrator Owner
  • Fix a cosmetic issue with backupset scaling on the Dashboard
  • Fix a cosmetic issue with the Dashboard not hiding widget bar if no widgets present
  • Fix a cosmetic issue with phone number display
  • Fix a cosmetic issue with reseller company names on the invoice report
  • Fix a cosmetic issue with 404 pages when accessing invalid URLs
  • Fix an issue with Subadmin import enabling watchlist / eventlog emails by default
  • Fix an issue with cached subscription amounts of customers with deleted backup accounts
  • Fix an issue with the immediate backup user profiles link
  • Fix an issue allowing resellers to search backupsets by user home directory
  • Fix an issue re-importing subadmins from backup server
  • Fix an issue separating multiple email recipients with commas

Week ending 2013-05-10

  • (Custom Development)
  • Feature: Update Portuguese translation
  • Feature: Event sources for permanent changes to account quota / bandwidth, within MyClient or server-side
  • Feature: Apply reseller custom logo image to reseller customers' detailed backup report view
  • Feature: Search system notifications by system operator
  • Feature: Event source for single scheduled event
  • Feature: Option to send a custom note on the Event Log if no backupsets are present
  • Custom stack-based interpreter for evaluating user-supplied logic
  • Significantly improve performance of bulk customer suspend system
  • Fix a cosmetic issue with custom reseller logos in the Modern Single-Customer email template
  • Fix a cosmetic issue with custom reseller logos in installations with large numbers of resellers
  • Fix a cosmetic issue with backup report URLs
  • Fix a cosmetic issue preventing searching system notifications by certain event types
  • Fix a cosmetic issue with the System Behaviour page after enabling multiple branding domains for the first time
  • Fix an issue where Quick Search for account names was case sensitive
  • Fix an issue with cached subscription totals for customers with multiple services
  • Fix an issue that could occur trying to delete an already-removed account
  • Fix an issue that could occur if the backup server times out attempting to delete a backup account

Week ending 2013-05-17

  • (Custom Development)
  • Feature: Update Portuguese translation
  • Feature: Option to suggest resellers raise tickets to primary office instead of direct parent
  • Feature: Option to prevent making quota changes to below current usage
  • Feature: Option to restrict reseller quota changes to certain discrete values
  • Feature: Option to include backupsets of child offices on event log emails
  • Feature: Option to display office + child office backupsets on the Event log
  • Feature: Display backupset information in the ticket dialog upon hover
  • Feature: Display last operator to make a note on the ticket summary page
  • Feature: Allow searching backupsets by last job's elapsed duration, and where account username contains text
  • Feature: Allow searching customers and backupsets by quota remaining
  • Feature: Allow searching customers by AhsayOBS Subadmin (Primary only)
  • Feature: Allow making bulk changes to reseller parent office and reseller default download servers
  • Feature: Allow sorting the Manage System Users page by number of allowed servers
  • Feature: Allow creating first backupset from the Customer Portal if no backupsets exist
  • Feature: Update support portal software
  • Maintenance task to regenerate all cached billing subscription values
  • Improve the 'Attempt to strip quotes' ticket option to strip errant HTML tags
  • Customer export respect current search
  • Simplify certain backend caching systems
  • Fix a cosmetic issue when changing schedule times on the backupset editor
  • Fix a cosmetic issue with note ordering on the View Ticket page
  • Fix a cosmetic issue with the Run Backup button on the Search Backupsets page
  • Fix a cosmetic issue with the Storage History graph for accounts with sub-GB quota
  • Fix a cosmetic issue displaying displaying times less than 24 hours ago on the View Tickets page
  • Fix an issue applying quota change restrictions to the primary office
  • Fix an issue that could cause manually triggered events to fail
  • Fix an issue not being able to log into a backup server in a new tab
  • Fix an issue sending spurious 'Module Removed' alerts
  • Fix an issue with incorrect backup report URLs in emails for installations with multiple brandsets
  • Fix an issue with the monitoring priorities dialog for large (approx. 1000+) numbers of backupsets
  • Fix an issue with the bulkmail link for large (approx. 1000+) numbers of customers on the Search Backupsets, View Customers and View Accounts pages
  • Fix an issue searching backupsets for strings containing certain characters
  • Fix an issue searching backupjobs by username
  • Fix an issue with server timeouts while erasing a backup account
  • Fix an issue with the Account page for operators without Technician permission
  • Fix an issue with redirection causing an error message on the Monitoring Priority dialog
  • Fix an issue with the backupset dropdown autocomplete options
  • Fix an issue adding default download URLs to the first brandset instead of the current one
  • Fix an issue loading backup reports for certain customers
  • Fix an issue loading backupset lists when a username criteria was added

Week ending 2013-05-24

  • (Custom Development)
  • Feature: Price plan editor
  • Feature: Multiple Subadmin Sync
  • Feature: Allow customising text templates per-brandset
  • Feature: Separate invoice email address for customers
  • Feature: Audit logins to the backup server
  • Feature: Option to prevent a reseller's customers from using the Backupset Editor in the Customer Portal
  • Feature: Option to allow resellers to ignore backupsets
  • Feature: Option to automatically import AhsayOBS SubAdmins to MyClient reseller offices
  • Feature: Backupset Editor warn when saving a backupset with trailing slashes on sources, or a blank filter pattern
  • Feature: Automated Event system support ticket-based events
  • Feature: Event source for new ticket recieved by email
  • Feature: Event handlers to add ticket note, attach operator and office to ticket, assign account to AhsayOBS user group
  • Feature: String search by does-not-contain
  • Feature: Highlight backupsets on the Watchlist that do not belong directly to your operator office
  • Restrict the Import Contact Details spreadsheet to customers with active backup accounts
  • Allow Technical Managers as well as Administrators to view all systemwide tickets
  • Fix a cosmetic issue displaying 'unknown' for certain reseller names
  • Fix a cosmetic issue displaying reseller branding images on mail preview windows
  • Fix a cosmetic issue with duplicate loading images on backupset notes
  • Fix a performance issue displaying the name of the last operator to make a ticket note on the My Tickets page
  • Fix an issue with inconsistent treatment of system notes on tickets
  • Fix an issue exporting spreadsheets with spaces in the name
  • Fix an issue updating cached backupjobs that had changed status after a certain time period
  • Fix an issue forwarding Customer Portal support requests to primary office instead of customer's reseller office
  • Fix an issue importing AhsayOBS subadmins to resellers that could occur
  • Fix an issue importing AhsayOBS subadmins to resellers where the same email address is shared between servers

Week ending 2013-05-31

  • (Custom Development)
  • Feature: File attachments on tickets
  • Feature: Store original emails recieved as ticket attachments
  • Feature: Allow searching customers and backupsets by customer trial status
  • Feature: Move 'Backupjobs in Progress' to 'Live Status' on backupjob report to support selecting specific jobs
  • Attempt to prevent referrer URL leakage across HTTPS domains via HTML5 meta tag and noreferrer rel attribute
  • Improve performance by precalculating certain application constants
  • Improve security of stored customer account passwords by applying a transparent upgrade
  • Improve consistency of internal application routing
  • Fix a cosmetic issue displaying 'None (system default)' as '(unknown)' on AdGroup and SubAdmin selection boxes
  • Fix a cosmetic issue attempting to use the monitoring priority dialog on a customer with no backupsets
  • Fix a cosmetic issue with case insensitivity for filetype icons
  • Fix a cosmetic issue with the View Tickets page having clickable header and footer rows
  • Fix a cosmetic issue using the system brand name for ticket attachments on a multi-brandset installation
  • Fix a cosmetic issue with layout element widths on the Billing tab of a customer dialog
  • Fix a cosmetic issue with the displayed Seedload method name on installation summaries
  • Fix an issue viewing extended periods of time with no backupjobs on the History dialog
  • Fix an issue when saving a customer password that used certain special characters
  • Fix an issue not displaying the plan group list when creating a new operator office
  • Fix an issue allowing invalid email addresses to be added on the Backup Report Recipients section
  • Fix an issue loading storage history graphs for a deleted backup account
  • Fix an issue incorrectly overwriting a customer's operator office if no subadmin sync rules were set
  • Fix an issue not early-bouncing emails sent to recipients at example.com
  • Fix an issue with 'Session Expired' error messages when generating an installation summary using the Seedload services

Week ending 2013-06-07

  • (Custom Development)
  • Feature: Event action to send a customer's daily backup report, action to connect to customers by backupset search
  • Feature: Event source for every-hour
  • Feature: Allow filtering Backupjob Complete event source by Any/All statuses
  • Feature: Allow searching backupsets by hours since last job
  • Fix an issue searching for backupsets by company tags
  • Fix an issue using the Restore dialog for customers owned by a SubAdmin
  • Fix an issue that could cause time drift on certain time-based events
  • Fix a cosmetic issue on the Muted and Embeddable templates if there are no tickets or items on watchlist

Week ending 2013-06-14

  • (Custom Development)
  • New plans: Beginner, Small Business, Enterprise
  • New plans: Allow signing up for addons via the support portal
  • Documentation: Information about SSL Certificates, with online CSR generator
  • Improve diagnostic behaviour by adding additional information to signup failure notifications
  • Support switching brandsets partway through a background process
  • Support removing the custom fields and configuration decoder features for an installation
  • Support removing the automatic modules and bandwidth schedule features for an installation
  • Fix a cosmetic issue with inconsistent display of mail previews
  • Fix a cosmetic issue by adding more filetype icons for ticket attachments
  • Fix a cosmetic issue allowing backup servers to be added without an alias
  • Fix an issue that could cause the default header image to be displayed instead of a custom one
  • Fix an issue that could occur if a server was added without an alias
  • Fix an issue displaying the server list in the external signup form
  • Fix an issue overwriting available servers for a reseller when using the Import Resellers feature

Week ending 2013-06-21

  • Documentation: Backup Reports
  • Documentation: Embedding MyClient into your own website
  • Feature: Option to allow customers to edit their own backup report recipients on the Customer Portal
  • Feature: Option to require consecutive failures before sending ping/user monitor email
  • Feature: Option to add note on billing change
  • Feature: Separate Hyper-V and VMWare columns on Customer List export page
  • Refactor ticket system
  • Fix a range of potential issues identified by HHVM static analysis
  • Fix a cosmetic issue with inconsistency with the operator list presented on the Installation Summary page
  • Fix a cosmetic issue with the backupset editor displaying a daily time summary for Periodic schedules
  • Fix a cosmetic issue that could cause invalid 1970 dates to display for certain backupjobs
  • Fix an issue affecting the Synchronise Users task on the System Maintenance page
  • Fix a minor security issue with ticket action authorisation
  • Fix a minor security issue that may affect mail link display
  • Fix a security issue that may affect the Ping Monitor

Week ending 2013-06-28

  • Feature: Support OR and bracketed clauses in all standard search panes
  • Feature: Display Customer Portal and backup reports in customer's own timezone
  • Feature: Display single-customer email report templates in customer's own timezone
  • Feature: Hover mouse over backupset on the Search Backupsets page to view Event Log information
  • Feature: File Browser improve detection of base paths to support browsing filter-only backupsets
  • Feature: Browse Tickets use standard search system
  • Feature: Allow using the bulk reseller editor to prevent resellers from changing plans
  • Feature: Display User Home information on the Server Status dialog
  • Feature: Improve and unify server diagnostic information
  • Feature: Display server diagnostic information on the Sync Backupsets dialog
  • Feature: Event source for Operator logged in to backup server
  • Feature: Event source for backupset deleted in portal or on backup server
  • Feature: Event source for customer logged in to Customer Portal
  • Feature: Allow searching by file counts, timezone, and enabled system modules on the View Customers page
  • Feature: Allow searching by customer ID on the View Accounts page
  • Support translated interface in standalone MyClient installations
  • Display timestamps on the thermometer in server's timezone
  • Improve cosmetic design of the summarised search pane to better highlight intent
  • Improve performance of sorting rows on a backup report page
  • Fix a cosmetic issue not deduplicating doubly-watched backupsets on the Watchlist and Event Log emails
  • Fix a cosmetic issue with one-click server login
  • Fix a cosmetic issue with default searches not being applied on the View Customers page
  • Fix a cosmetic issue with the error detail box on the event log causing jobs to reflow below the watchlist
  • Fix a cosmetic issue with Unlimited modules on the Server Status dialog
  • Fix a cosmetic issue displaying invalid dates
  • Fix an issue using search pages in certain older versions of Internet Explorer missing JSON object
  • Fix an issue where the add-to-watchlist event handler could doubly-watch a backupset
  • Fix an issue that could occur when the AhsayOBS server returns malformed XML
  • Fix an issue with browsing UNC and Unix-style paths in the upgraded file browser
  • Fix an issue causing infinite redirection on the View Leads page
  • Fix a range of issues related to timezone handling
  • Fix a range of consistency issues in the standard search framework
  • Fix a minor security issue with XSS injection on a certain administrator-controlled legacy dialog
  • Fix a minor security issue by replacing session IDs to help avoid targeted session fixation attacks
  • Fix a minor security issue returning the real password on the server edit dialog

Week ending 2013-07-05

  • Feature: Support Two-factor Authentication (OATH TOTP)
  • Feature: Named groups for event handlers
  • Feature: Enforce auto-trial conversion at all times, rather than only on account size change
  • Feature: Display backupset sizes on the customer portal
  • Feature: Display warnings on the View Servers page if an insecure version of AhsayOBS was detected
  • Feature: Option to restrict module values for Exchange Mailboxes / VMs in new account plans
  • Feature: Upgrade ticket search
  • Feature: Allow searching tickets by created, modified, hours/days since modified, content of most recent update
  • Feature: (Primary) Allow searching tickets by last operator/reseller
  • Feature: Event sources/handlers to connect across all results of a ticket search
  • Feature: Audit log / event source for erasing customer record
  • Feature: Audit log / event source for temporary quota change and temporary quota rollback
  • Feature: Event handler to change ticket status
  • Feature: Allow searching resellers / billing-agent by reseller is visible to (looking up parent chain)
  • Feature: Add 'refresh' link to Live Status view on backup job report
  • Feature: Cache billing information for pending accounts
  • Feature: Add 'new' link to mail template options when configuring an event handler
  • Feature: Cache plans used to create new accounts
  • Display ticket IDs on the ticket browse page
  • Display current plan image on the new account plans page
  • Improve cosmetic design of table grids
  • Improve cipher for reversible encryption formats
  • Unify operator information used for system notifications on tickets
  • Strip trailing whitespace on new account names to prevent a class of server warnings
  • Fix a cosmetic issue with customer timezones on a range of pages
  • Fix a cosmetic issue with account history graphs early in the month
  • Fix a cosmetic issue with inconsistent note/ticket widths
  • Fix a cosmetic issue with certain private integration targets
  • Fix an issue preventing closing the dialog window when creating a new office followed by creating a new operator
  • Fix an issue with invalid Stop By System Error backup job statuses sent by the backup server
  • Fix an issue still sending ticket summary reports if ticket system had been removed from an installation
  • Fix an issue with certain warnings being sent even if server monitoring is deferred
  • Fix an issue enabling the user monitor with no users configured
  • Fix an issue with identifying the sender when receiving tickets by email
  • Fix an issue not refreshing cached subscription amounts when removing / adding new backup accounts
  • Fix an issue with inconsistent restrictions on applying a ticket search from a background task
  • Fix a number of issues with the Google Maps view
  • Fix a number of issues with timezone display for customers on a range of pages and views
  • Fix a security issue that could lead to cross-reseller information disclosure

Week ending 2013-07-12

  • Feature: Upgrade Lead search
  • Feature: Billing rate plans
  • Feature: Reconfigure backup account plan within plan constraints
  • Feature: Password policies - option to suggest or require a password change after a number of days
  • Feature: Primary account allow using extra ticket statuses: Answered / Awaiting Customer / In Progress
  • Feature: Option to change a ticket status immediately when adding a note
  • Feature: Configure whether Auto-trials rules are enforced in foreground or background
  • Feature: Assert that Remove User After and Suspend Trial settings are disabled when Auto Trials is in use
  • Feature: Include module information on new account notification emails
  • Feature: Maintenance task for repairing all adgroup associations
  • Feature: Separate reseller permissions for erasing backup accounts and deleting customer records
  • Feature: Allow clicking on email addresses mentioned within a ticket note body
  • Feature: Allow selection and bringing up a customer dialog from the View Customers page
  • Restrict Auto Trials limit to 5GB to match current Ahsay limits
  • Improve page load performance of the View Customers page
  • Non-primary ticket users always set a ticket to Open or Closed instead of other statuses
  • Link pricing plans to new account plans
  • Fix a cosmetic issue with misleading names of some event handlers
  • Fix a cosmetic issue with short captions on the Search Backupjobs page
  • Fix a cosmetic issue with inconsistent ticket status messages
  • Fix a cosmetic issue with default ticket searches for non-primary users
  • Fix an issue with creating new plans refreshing the page causing a new plan to be created
  • Fix an issue with mail-to-ticket not always re-opening a ticket
  • Fix an issue displaying the oldest instead of the newest installation summary on the View Customers page
  • Fix an issue with inconsistent search behaviour of the Search Backupjobs page
  • Fix an issue incorrectly allowing search accounts by lead category
  • Fix an issue preventing use of lead export
  • Fix an issue not correctly matching ticket reference numbers in receieved email communications

Week ending 2013-07-19

  • Feature: Update price plan editor
  • Feature: Customer enter their own password during account signup
  • Feature: New backup account editor mode to reconfigure plan
  • Feature: Multi-account editor
  • Feature: Fast bulk suspend/enable accounts by search
  • Feature: Option to display new account pricing during signup
  • Feature: Allow concurrent pageloads in a single session
  • Feature: Log operator IP addresses in audit notifications
  • Feature: Administrators click through to operator detail pages
  • Feature: Allow searching mail queue by mail has attachment
  • Feature: Display attachment information for historical mail in the mail queue
  • Improve performance of background systems by significantly simplifying logged information
  • Improve performance of parallel API requests by avoiding a full response scan during prefilter
  • Fix a cosmetic issue with default viewports on mobile devices
  • Fix a cosmetic issue with incorrect header image being displayed when previewing a bulk mail message
  • Fix a cosmetic issue with an invalid redirect error message when uploading a mailmerge template
  • Fix a cosmetic issue with padding used on the dashboard view
  • Fix a cosmetic issue with doubly-escaped characters on the Search Backupsets page
  • Fix a cosmetic issue when erasing a single customer
  • Fix a cosmetic issue preventing the bulk office editor dialog from closing correctly under certain circumstances
  • Fix an issue not preserving attachments when re-sent from the mail queue
  • Fix an issue that prevented large numbers of accounts being viewed on the Map and Earth dialogs
  • Fix an issue allowing the same password when forced to change it
  • Fix an issue accessing the reset-password view via an invalid state transition
  • Fix an issue always adding In-file Delta, Shadow Copy, and Delta Merge modules to new account signups even if unchecked
  • Fix an issue with server usernames not transparently upgrading to newer encryption format
  • Fix an issue with non-idempotency of certain mail merge requests
  • Fix an issue with reassigning adgroups
  • Fix an issue with inconsistent application of permissions to certain administrator dialogs
  • Fix an issue with inconsistent permissions around nested resellers

Week ending 2013-07-26

  • (Custom Development)
  • Feature: Support modules on billing rate plan editor
  • Feature: Event handler to assign billing of account to expected value
  • Feature: Event source when server health alerts are deferred
  • Feature: Allow setting backup account editor to reconfigure-plan mode per-reseller
  • Feature: Allow refresh-adgroups from bulk account editor
  • Feature: Allow setting target User Home directory per-plan
  • Feature: Allow select all-on-page/none/invert on Customer and Manage System Users pages
  • Feature: Set reseller/billing-agent from bulk account editor
  • Feature: Set max deltas to unlimited when enabling in-file-delta for the first time on the backupset editor
  • Feature: Search system notifications by hour of day, day of week, actions occurring outside business hours
  • Feature: Search tickets by has-attachment
  • Feature: Search customers by bandwidth speed-limit
  • Feature: Option to always show the last refresh time on a customer detail page
  • Feature: Add confirmation dialog when removing form API keys
  • Improve performance of loading system modules
  • Refactor certain internal class structures
  • Document lookup-table example on billing rate plans page
  • Fix a cosmetic issue with inconsistent naming of certain related Event Sources
  • Fix a cosmetic issue with the account plan dialog
  • Fix a cosmetic issue with the System Behaviour page
  • Fix a cosmetic issue with the mailmerge dropdown option on the Leads and Accounts pages
  • Fix a cosmetic issue with overflowing text in ticket notes
  • Fix a cosmetic issue with inconsistent inline vs dialog actions on the System Maintenance page
  • Fix an issue not completely refreshing all AdGroups when using the System Maintenance task
  • Fix an issue with using certain search terms in the dashboard while not logged in to the portal
  • Fix an issue with price plans not respecting temporary quota changes
  • Fix an issue with the file browser for backup servers older than version 6
  • Fix an issue with internal redirection when multiple branding domains are in use

Week ending 2013-08-02

  • (Custom Development)
  • Feature: Update billing portal software
  • Feature: Custom list of 'ignorable' backup errors
  • Improve performance of loading historical day/week/month change information
  • Internal process for demonstrating the portal using artificially generated data
  • Internal process for demonstrating the backupset editor, backup reports, 'backup now', restore dialog, file browser
  • Refactor certain background tasks
  • Refactor storage/upload graph calculations
  • Allow users with no permissions set to see basic quota, storage-size values
  • Fix a cosmetic issue displaying 'monitor api' as checked even if no usernames are selected
  • Fix a cosmetic issue with missing backup plan names on plan reconfigurator dialog
  • Fix a cosmetic issue with CSS warnings on certain pages
  • Fix a cosmetic issue with day/week/month changes all being identical on backup reports and in the customer portal
  • Fix a cosmetic issue displaying absurd percentage changes for new accounts
  • Fix a cosmetic issue with the progress bar when verifying server connectivity pre server sync
  • Fix a cosmetic issue with editability of custom fields
  • Fix a cosmetic issue with internal URL routing for backup job reports
  • Fix a cosmetic issue with incorrect Hyper-V / VMWare column titles on the Customer List page
  • Fix a cosmetic issue with ordering of items on backup job reports
  • Fix a cosmetic issue with spurious space removal on backup job reports
  • Fix a cosmetic issue with dialog location bars in certain versions of Internet Explorer
  • Fix an issue with incorrect EOL characters preventing certain monitoring activities
  • Fix an issue not clearing users from unknown servers when re-syncing data
  • Fix an issue causing double-notes to be generated
  • Fix an issue with double-escaping characters on backupset notes under certain situations
  • Fix an issue preventing operators with no permission bits from editing a customer's details even if enabled for their reseller
  • Fix an issue not preserving a customer's last known operating system when a missed backup occurs
  • Fix a range of consistency issues between company and backupset notes

Week ending 2013-08-09

  • Feature: New graph style
  • Feature: Custom SMTP support
  • Feature: Allow skipping ignorable errors in Event Log / searches, as part of Monitoring Priority configuration
  • Feature: Sanity check server port in Connectivity Tester
  • Feature: Support running MyClient on Debian Wheezy
  • Increase storage duration for archived user profiles
  • Replace QR-code engine to facilitate license compliance when distributing standalone MyClient installations
  • Improve sync performance by reducing redundant work in main loop
  • Improve sync performance for recent AhsayOBS versions by taking advantage of additional API response information
  • Merge certain sync procedures to prevent rare cases that could result in stale data
  • Suppress spurious 'No Backup Job on that day' errors for lightly-loaded backup servers
  • Fix a cosmetic issue with misaligned text when displaying an error message in image graphs
  • Fix a cosmetic issue with the default image used for installation summary logos on new installations
  • Fix a cosmetic issue with rotated label axis titles on certain versions of Internet Explorer
  • Fix a cosmetic issue with module images on the price plan page in certain versions of Firefox
  • Fix a cosmetic issue with incorrect day/week/month change values being displayed
  • Fix a cosmetic issue with loading animations on the Event Log page
  • Fix a cosmetic issue with legacy page names on certain email alerts
  • Fix a cosmetic issue with inconsistent result ordering for monitoring-priority-based backupset searches
  • Fix a cosmetic issue with displaying an internal message when removing a backup server from MyClient
  • Fix an issue not tracking status for backup jobs with significant consecutive incomplete statuses
  • Fix an issue preventing re-sending items from the mail queue
  • Fix an issue with white-screens when generating an installation summary
  • Fix an issue with incorrect sort items being selected on the Watchlist page
  • Fix an issue with no results appearing for certain sort options on the Watchlist page
  • Fix an issue not correctly inferring MIME types for user-submitted content
  • Fix an issue with inconsistent behaviour of certain types of API keys

Week ending 2013-08-16

  • (Custom Development)
  • Feature: Automatically manage server AdGroups based on MyClient reseller branding
  • Feature: Click through to operator detail from admin notifications page
  • Feature: Reseller permission option to prevent viewing any backup job status or history
  • Feature: Allow adjusting quota colour thresholds
  • Feature: Allow searching customers by company custom fields
  • Feature: Increase number of company custom fields to 5
  • Increase default text box size when adding a ticket note
  • Refactor internal permission system
  • Fix an issue not retrieving a backup job's operating system from an incomplete job report
  • Fix an issue with the mail queue failing to process certain large HTML emails
  • Fix an issue with the folder browser in certain situations of nested empty subfolders
  • Fix an issue with the login process, restoring login failure messages and improving login speed
  • Fix a cosmetic issue with incorrectly sized text boxes when creating a new note
  • Fix a cosmetic issue with backup job statuses not changing after certain incomplete transitions
  • Fix a cosmetic issue with retention values on the storage graph
  • Fix a cosmetic issue with inline mail images
  • Fix a cosmetic issue using primary branding instead of generic branding on multi-brandset installations
  • Fix a cosmetic issue with graph hover tips obscuring graph navigation arrows

Week ending 2013-08-23

  • (Custom Development)
  • Feature: Event handler Custom Backup Report option to not send if no backupsets appear in result
  • Feature: Option to prevent resellers from suspending/enabling their customers
  • Feature: Allow customising warning thresholds for notes added to customer backup report emails
  • Feature: Option to allow resellers to see server names
  • Feature: Option to display customer's UserType on customer detail page
  • Expand scope of reseller permission option to prevent viewing any backup job status or history
  • Improvements to demonstration system
  • Viewing account's User Home directory now requires Technical Manager permission
  • Display progress bar when rebuilding AdGroups on the System Maintenance page
  • Fix a performance issue with the default Search Backupjobs view
  • Fix a performance issue early-aborting sync tasks on a certain type of resumable connection error
  • Fix a performance issue with job sync on certain blacklisted AhsayOBS versions
  • Fix an issue with incorrect Consecutive Error counts for certain backupsets
  • Fix an issue retrieving User Home details
  • Fix an issue when redirecting URLs for licensees with custom domain names
  • Fix an issue sending mail containing invalid src or href tags
  • Fix an issue logging in to the Customer Portal
  • Fix a cosmetic issue with custom backup reports in event handlers not defaulting to the systemwide template
  • Fix a cosmetic issue with axis labels and area colours on account storage and upload graphs
  • Fix a cosmetic issue displaying a blank server name when refreshing a user whose server has been removed
  • Fix a cosmetic issue missing suffix on installation summary quota area
  • Fix a cosmetic issue with warnings around refreshing the adgroup banner for a reseller
  • Fix a cosmetic issue with inconsistent password entry dialogs for System Maintenance tasks
  • Fix a cosmetic issue with URLs displayed by worker dialogs
  • Fix a cosmetic issue caused by updating customer UserType or Timezone in an event handler
  • Fix a cosmetic issue with the start time displayed for Missed Backup jobs
  • Fix a cosmetic issue not immediately updating customer's bandwidth on change

Week ending 2013-08-30

  • Feature: WHMCS support (ongoing)
  • Feature: Allow searching backupsets by customer bandwidth
  • Feature: Allow searching tickets by number of update notes and number of attachments
  • Feature: Maintenance worker task to repair consecutive error counts
  • Documentation: Automatic Trial Conversion
  • Adjust style for storage and upload graphs
  • Adjust Maintenance page style
  • Improve performance of sync tasks
  • Improve performance of pages with multiple Thermometer bars
  • Fix an issue with job ordering for both blacklisted and whitelisted AhsayOBS versions
  • Fix an issue with the 'Account created in portal' event source not respecting the Plan filter
  • Fix an issue with small backup servers that have only a few backup jobs per day
  • Fix an issue not immediately logging out disabled operators
  • Fix an issue not preserving SubAdmin relationships when backfilling historically incomplete backupjobs
  • Fix an issue unable to save changes on the Manage System Behaviours page if modifying server details is disabled
  • Fix a cosmetic issue with the hover notes on the View Leads page
  • Fix a cosmetic issue when unable to retrieve AhsayOBS server version
  • Fix a cosmetic issue when unable to determinine backup server for account
  • Fix a cosmetic issue with the consecutive error count display in certain browsers

Week ending 2013-09-06

  • Feature: MyClient builds dynamic custom backup clients
  • Backupset editor no longer display trailing-slashes warning for root drive paths
  • Fix an issue with duplicate backupsets appearing for certain customers with certain job histories
  • Fix an issue with backup job ordering
  • Fix an issue accomodating invalid responses from AhsayOBS servers
  • Fix an issue with consecutive error counts for backup jobs reported out of order
  • Fix an issue with backup job reporting for AhsayOBS servers with the 'yesterday missed' bug
  • Fix an issue adding group policy backupsets to the Watchlist
  • Fix an issue not immediately clearing deleted backupsets
  • Fix an issue with duplicate backupsets appearing in custom backup reports for certain customers
  • Fix a cosmetic issue using an incorrect timezone offset for installations using at least three different timezones
  • Fix a cosmetic issue displaying incorrect results when searching customers by number of backupsets
  • Fix a cosmetic issue with hiding backupsets on the Watchlist
  • Fix a cosmetic issue with the layout of the System Maintenance page on certain interface templates

Week ending 2013-09-13

  • Feature: Support embedding temporary credentials into backup client for zero-click client installation
  • Feature: Upload Rate graphs
  • Feature: Allow searching backup jobs by backup server
  • Feature: Allow attaching download URL rule to 'any server' or autoclient
  • Feature: View document storage size for current installation
  • Feature: Unify numeric search queries, allow searching numeric fields by less-than
  • Feature: Option to disable pruning deleted backupsets (mitigation for unsupported split-server user configuration)
  • Enhancement: Significantly increase speed of Server Connectivity Tester for installations with many backup servers
  • Enhancement: Allow setting RDR details on backup server (optional, used for zero-click client installations)
  • Enhancement: Refactor custom search system to improve extensibility
  • Enhancement: Improve server SSL compatibility by updating trusted CA certificates to latest Mozilla ca-bundle
  • Enhancement: Update graph style for server latency graphs
  • Documentation: Document PayPal payment process
  • Documentation: Document troubleshooting steps for determining MyClient backup job statuses
  • Fix a number of issues with inconsistent filtering of available search options
  • Fix an issue with the backupset editor allowing filter types other than 'Ends With' for ACB backupsets
  • Fix an issue with reported timezones for event-generated backup reports
  • Fix an issue with server SSL verification for certain types of API requests
  • Fix an issue with weak keys used in ID obfuscation
  • Fix an issue with inconsistent treatment of download URLs
  • Fix an issue with saving Mail Queue searches
  • Fix an issue with decrypting large encrypted profile.sys / config.sys files
  • Fix an issue with the option to require consecutive errors for server monitor email alerts
  • Fix an issue with using a blank TCP port when configuring a backup server
  • Fix an issue with saving the behaviour page if modifying server details is disabled for installation
  • Fix an issue with not reporting on certain types of network communication errors
  • Fix an issue with server latency graph and schedule distribution graphs with special characters in server names
  • Fix an issue with server restrictions on the schedule distribution graphs page
  • Fix a number of cosmetic issues with the Compact Grid backup report template
  • Fix a cosmetic issue displaying full report for backup reports with no Info entries
  • Fix a cosmetic issue not substituting invalid UTF-8 codepoints in user-generated text
  • Fix a cosmetic issue with downloaded file names for MyClient-generated backup client installers
  • Fix a cosmetic issue displaying MyClient interface timezone where backup server timezone was expected
  • Fix a cosmetic issue with displaying server connectivity errors, and for errors with invalid SSL certificates
  • Fix a cosmetic issue not applying local time formatting to the 'Last Success' column on a Backupset search
  • Fix a cosmetic issue with the server status page if the server is uncontactable

Week ending 2013-09-20

  • (Custom Development)
  • Feature: Support file attachments on customers (includes Reseller Permissions and Events)
  • Feature: Column selection for the View Customers and Search Backupsets pages
  • Feature: Full search support on the Manage Servers and Browse Installation Summaries pages
  • Feature: Backup job reports
  • Feature: Allow searching customers by has temporary bandwidth/quota extension, has bandwidth schedule
  • Feature: Allow searching backupsets by last job contained only ignorable errors
  • Feature: Allow searching backupjobs by hours since last start, days/hours since last end
  • Feature: Allow exporting report PDF from the Search Backupjobs page
  • Feature: Event page support 'trigger now' for all time-based events
  • Enhancement: Improve page layout of the Browse Installation Summaries page
  • Improve page load performance by batching certain http requests
  • Fix an issue with previewing a plan rate formula that involved a module calculation
  • Fix an issue with re-using old usernames when creating an account via certain API methods
  • Fix an issue with missed backup timestamps if the customer is in a different timezone to the backup server
  • Fix a cosmetic issue with inconsistent display of Allow/Prevent on the Reseller Permissions page
  • Fix a cosmetic issue with inconsistent display of search options / search links
  • Fix a cosmetic issue with displaying negative file counts on the usage grid on a Customer Detail page
  • Fix a cosmetic issue with ununified street/postal address naming
  • Fix a cosmetic issue with clicking outside a dropdown menu to defocus it
  • Fix a cosmetic issue with overcommitted user home display on the Server Status page
  • Fix a cosmetic issue with displaying failure periods on the Latency Monitor graphs
  • Fix a minor security issue trusting operator-controlled input in certain situations

Week ending 2013-09-27

  • (Custom Development)
  • Remove legacy ignore system - backupsets with no schedule set and last-status missed now appear on the Event Log
  • Feature: File Validation Check
  • Feature: Search Backupsets / Backupjobs by operating system
  • Feature: Event handler to initiate backup job
  • Feature: Display RSS feed on homepage and login page
  • Feature: Option to restrict characters used for new backup account usernames
  • Feature: Reseller permission option to hide compressed storage values on Customer/Backupset search
  • Feature: Show reseller contact details on the company information tooltip on the Event Log page
  • Enhancement: Downgrade email report colour from green to grey if a backup was successful but an alert is present
  • Fix an issue with removing deselected backup sources on 6.13 backup servers
  • Fix an issue with rebuilding consecutive counts and current statuses for certain backupsets
  • Fix an issue with inconsistent restrictions on username, server name, and other field lengths
  • Fix an issue with using an immediate-triggered event with certain provided data sources
  • Fix an issue with the restore dialog if no first backupset could be retrieved from the backup server
  • Fix an issue with the lead import page
  • Fix a cosmetic issue with the company information tooltip on the Event Log page
  • Fix a cosmetic issue not displaying always-on columns as permanently checked in column selection menu
  • Fix a cosmetic issue with sort order for notes and mail queue
  • Fix a cosmetic issue with the Search Backupsets page for certain unprivileged users
  • Fix a cosmetic issue with the classic/single-quota backup report template

Week ending 2013-10-04

  • Feature: RDR Monitor
  • Feature: Assign/remove modules in bulk from the View Customers page
  • Feature: Search on Manage System Users page
  • Feature: Search offices by has accounts on backup server, has operator with email address
  • Feature: Support customer upgrades/downgrades from within WHMCS
  • Feature: Bulk email reseller staff from the Manage System Users page
  • Feature: Allow displaying Reseller on the Search Backupsets page
  • Enhancement: Improve error messages displayed for File Validation Check dialog
  • Enhancement: Improve table generation performance by repairing a cache miss
  • Enhancement: Update support portal software
  • Documentation: Improve documentation for Customer Portal, custom domains, embedding MyClient, SSL certificate process
  • Fix an issue with missing data fields for CSRs generated on myclientglobal.com website
  • Fix an issue with certain backupset sequences resulting in an incorrect skip count
  • Fix an issue with mixed active content blocking when using HTTP download URLs in an HTTPS customer portal iframe
  • Fix an issue with searching on the Tickets page
  • Fix an issue with using certain search terms in a Dashboard
  • Fix an issue with watchlist sort order and changed event handler sequence order
  • Fix a cosmetic issue with the API User Monitor
  • Fix a cosmetic issue with displayed page counts on the Manage System Users page
  • Fix a cosmetic issue with sort order for the Manage Download URLs page
  • Fix a cosmetic issue with the Customer Portal when embedded at lower widths
  • Fix a cosmetic issue with the File Validation Check dialog
  • Fix a cosmetic issue with selecting multiple servers on the Bulk Mailer preview page

Week ending 2013-10-11

  • Feature: Option to remove installer details from installation summaries
  • Feature: Option to send installation summary directly to customer following creation
  • Feature: Include total uncompressed storage on reseller statistics frame
  • Feature: Allow searching system offices by has at least one account in quota range
  • Enhancement: Improve performance of queries on the View Accounts page
  • Enhancement: Improve performance of queries on the Manage System Users page
  • Enhancement: Primary system operators can submit installation summary on behalf of reseller operator
  • Enhancement: Hide schedule section from installation summary if computer name is not present and was not immediately removed
  • Enhancement: Improve installation summary consistency, cosmetic improve download URLs
  • Enhancement: Hide Login link on Manage Servers page for servers with no supplied credentials
  • Enhancement: Refactor mail queue storage system to support increased historical mail storage duration
  • Enhancement: Refactor installation summary feature, improve PDF download URLs
  • Increase OS X version requirement string to OS X 10.5 as per current Ahsay SCL (KB #2323)
  • Fix an issue using MyClient under certain older versions of Internet Explorer
  • Fix an issue with searching customers by uncompressed storage size and uncompressed data size
  • Fix an issue with autoclients failing to download embedded client configuration in one-click mode
  • Fix an issue with autoclients under RDR
  • Fix an issue with the Test Connections feature
  • Fix an issue not automatically retrieving uncompressed storage or user home information under certain specific circumstances
  • Fix an issue with inconsistent API error handling in certain specific circumstances
  • Fix an issue not upgrading autoclient netinstall downloads to one-click installers in the customer portal
  • Fix an issue not including SUCCESS in subject line for successful customers where one backup is currently running
  • Fix an issue with cached installation summary authentication
  • Fix an issue not correctly calculating module costs into price plans in certain situations
  • Fix an issue with dialog tasks on the System Maintenance page that require password entry
  • Fix an issue allowing access to 7-day report for resellers who are prevented viewing backup job statuses
  • Fix a cosmetic issue with change values for accounts that have existed for less than the change period
  • Fix a cosmetic issue with missing arrows and quota bar indicator embedded email images
  • Fix a cosmetic issue with the installation summary generation page
  • Fix a number of cosmetic issues with installation summary documents
  • Fix a cosmetic issue with WHMCS module download page
  • Fix a cosmetic issue with syncing company names between WHMCS and MyClient
  • Fix a cosmetic issue with alert messages when removing a backup account via WHMCS
  • Fix a cosmetic issue with page titles on Dashboards

Week ending 2013-10-18

  • Feature: Public demonstration environment
  • Enhancement: Reseller permission select URL instead of brandset
  • Enhancement: Improve routing infrastructure for URLs and brandsets
  • Enhancement: Improve performance of certain watchlist-related actions
  • Enhancement: Improve inline documentation around Customer Portal options
  • Enhancement: Update support portal software
  • Regroup options on Manage System Settings page
  • Fix an issue when creating a new backup account when the reseller and plan's server selections are incompatible
  • Fix an issue with server selection conflict resolution in conjunction with automatic server selection
  • Fix an issue when a brandset is applied to multiple URLs
  • Fix an issue with autoclient 'File Open Error' the first time the backup software is installed on a computer
  • Fix an issue when using the bulk mailer with a large number of customers
  • Fix an issue with the Compact Grid email template using incorrect report URLs
  • Fix an issue with URL routing for installations with multiple combinations of SSL support and brandsets
  • Fix a cosmetic issue with the Manage System Branding page not clearly indicating what is systemwide vs per-brandset
  • Fix a cosmetic issue with invalid server-supplied backup job statuses
  • Fix a cosmetic issue with formatting backupset names for unknown and partially-created accounts
  • Fix a cosmetic issue with server names in the bulk mailer
  • Fix a cosmetic issue with images in preview mail reports
  • Fix a cosmetic issue with missing VMWare logo on the Custom Modules page

Week ending 2013-10-25

  • Feature: Allow reseller logo images on Installation Summaries
  • Feature: View aggregate statistics of search from the View Customers page
  • Feature: Send bulkmail from timeframe lookup
  • Feature: Allow searching customers by account registration date and days since account registration
  • Feature: Allow searching customers by day/week/month usage change percentage
  • Feature: Allow unlocking locked accounts
  • Feature: Enhance column availability on the View Customers page
  • Feature: Realtime sync option for locally hosted installations
  • Feature: Event handler to send result of View Customers search as a report
  • Feature: Allow restricting Backupjob Completed With Change Over Amount event by reseller
  • Feature: Allow viewing server name column, file count columns, average data filesize columns on the View Customers page
  • Feature: Allow reset column selection to default
  • Feature: Option to restrict automatic AdGroup management from a single server
  • Security: Prevent manipulating session cookies from any potential javascript-based attack
  • Enhancement: Worker dialogs use fast server connectivity tester
  • Enhancement: Update support and billing portal software
  • Enhancement: Use AhsayOBS's own registration date on the View Customers page
  • Enhancement: Separate bulkmail-templates editor from other system text and custom page editor
  • Enhancement: Update the New Account Plans and the Account page to use the new tabbed style
  • Enhancement: Improve error messages for certain network errors
  • Fix an issue with allowing ACB accounts to create multiple Filters, potentially causing profile corruption
  • Fix an issue with the automatic AdGroup manager
  • Fix an issue with a range of URL handlers having non-idempotent consequences
  • Fix an issue with searching for user suspended status if automatic trial conversion is disabled
  • Fix an issue with changing plans and suspending accounts via the support portal
  • Fix an issue with automatic registration domain checking incorrectly using case sensitive search
  • Fix an issue with inconsistent treatment of the Ping Monitor
  • Fix an issue with searching for negative percentage values on the View Customers page
  • Fix an issue with adding additional people to a company record
  • Fix a cosmetic issue with no tab selected after uploading an image on the Manage Branding page
  • Fix a cosmetic issue with unclear inline documentation on the Account page
  • Fix a cosmetic issue with switching between multiple brandsets when sending backup job reports via event handlers
  • Fix a cosmetic issue with large images on the Reseller tab
  • Fix a cosmetic issue with the View Customers page when displaying zero values

Week ending 2013-11-01

  • (Custom Development)
  • Feature: Event source for user trial status changed on backup server
  • Feature: Search reseller offices by plan group and permission group
  • Feature: Allow resellers to set file password for existing accounts
  • Feature: Allow CC customer directly from new ticket created on customer detail page
  • Feature: Allow renaming plan groups
  • Enhancement: Indicate user trial/paid status on deleted user billing alert email
  • Enhancement: Allow separate ACB and OBM module handling
  • Enhancement: Display necessary IP for whitelisting on the Manage Servers page
  • Enhancement: Display operating system logo on manage download URLs page
  • Enhancement: Move new ticket creation from customer detail page to popup dialog
  • Fix an issue with inconsistent module handling
  • Fix an issue with searching backupsets or backupjobs by backupset type
  • Fix an issue with using reseller restrictions on the permanent quota change detected on backup server event
  • Fix an issue with sending large emails
  • Fix an issue with timezone offsets when the watchlist or event log reports are set to a single-customer template
  • Fix an issue creating accounts when no backup servers are available
  • Fix an issue creating accounts when certain incompatible combinations of backup and plan settings are used
  • Fix an issue with 'Invalid reseller URL' error messages on new installations when using the Manage System Behaviour page
  • Fix an issue with using the Reconfigurator-mode to change backup account modules
  • Fix an issue not preventing doubly-submitting the new account form
  • Fix a cosmetic issue with module images when signing up new accounts
  • Fix a cosmetic issue not correctly emphasising mitigation when server communication fails by web.xml IP filter
  • Fix a cosmetic issue with incorrect redirection on certain invalid requests
  • Fix a cosmetic issue with certain invalid backup job statuses reported by the backup server
  • Fix a cosmetic issue not automatically focusing password entry fields on the reconfigurator and the delete customer dialog

Week ending 2013-11-08

  • Feature: All Customers email report, for reseller operators (alongside Event Log and Watchlist email reports)
  • Feature: Graphical backupset query interface page
  • Feature: Reseller operators allow overriding reseller's daily email report style on a per-operator basis
  • Feature: New option for more conventional Excel-style formula syntax when writing a price plan formula
  • Feature: Allow selecting ALL/NONE adgroups in all cases
  • Feature: Allow setting a specific adgroup from the bulk customer editor
  • Feature: Allow renaming billing types and reseller permission sets
  • Feature: Event source for customer renamed
  • Feature: Display plan names when hovering over plan group plan count
  • Feature: Pass through specific usernames, backupsets, backupjobs to the Event Handler API
  • Feature: Send password reset email directly from operator dialog on the Manage System Users page
  • Enhancement: Prevent deleting saved searches if they are used for an event handler or dashboard
  • Enhancement: Update backupset history chart
  • Enhancement: Reseller permission sets confirm deletion, sort alphabetically
  • Fix an issue with inconsistent division by zero behaviour in price plan formulas
  • Fix an issue with price plan formulas in certain versions of Internet Explorer
  • Fix an issue with modules on the backup account reconfigurator
  • Fix an issue with 'Unknown URL for reseller' errors when creating additional reseller permission sets
  • Fix an issue with inconsistent URL handling
  • Fix an issue with processing dependent modules in the automatic module allocation optimiser
  • Fix an issue with map marker images on Google Maps and Google Earth views
  • Fix an issue with resepcting option for displaying nested reseller customers on reseller daily email reports
  • Fix a cosmetic issue with hover display plan names on the backup account reconfigurator
  • Fix a cosmetic issue with web interface shuddering when page height changes, by forcing scrollbar on
  • Fix a cosmetic issue with blank quota bars appearing in certain email reports
  • Fix a cosmetic issue with invoice support
  • Fix a cosmetic issue with plan group link numbering if plans were deleted while still in use

Week ending 2013-11-15

  • (Custom Development)
  • Feature: Support Twilio as SMS gateway
  • Feature: Allow searching servers by hostname, default reseller, server options, sync options, monitor options
  • Feature: Group server monitor email/sms alerts if multiple server monitor alerts fail near the same time
  • Feature: Event source for RDR monitor failure
  • Enhancement: Add warning message to time-based event sources on the Manage Event Handlers page
  • Enhancement: Display warning symbol when the API or RDR monitors are incorrectly configured
  • Enhancement: Remove old 'reassign customers to resellers' page, replaced by select multiple and 'edit' on the View Customers page
  • Documentation: Bannersync - Automatic AdGroup management
  • Documentation: Server Health Monitor
  • Documentation: Configuring SMS support
  • Documentation: Troubleshooting backup job status display
  • Allow invalid certificates for the RDR monitor
  • Fix an issue enabling RDR montior for servers where RDR is not in use
  • Fix an issue accessing installation summary PDFs for certain customers
  • Fix a cosmetic issue with the support and billing portal
  • Fix a cosmetic issue with the Manage Servers page

Week ending 2013-11-22

  • (Custom Development)
  • Website: New demo video, homepage layout, public demo installation
  • Feature: Apply Permission Groups to Primary office, allowing customising staff experience
  • Feature: Allow separately enabling the reconfigurator and classic plan editor
  • Feature: Allow selecting the default URL used in all background notifications
  • Add more inline documentation to the Manage System Behaviour page
  • Fix two issues with the new-syntax price plan editor
  • Fix a cosmetic issue not applying the 'view server names' permission to the erase backup account dialog
  • Fix a cosmetic issue with the Permission Groups management interface

Week ending 2013-11-29

  • (Custom Development)
  • Feature: Increase sensitivity of sync failure alerts
  • Feature: Aggregate multiple sync failure alerts into a single email
  • Feature: Send Now button on customer email report preview
  • Feature: Increase mail queue retention period
  • Feature: Improve tools for bulk management of software download URLs
  • Feature: Search offices by office visible to
  • Feature: Allow renaming price plan formula
  • Feature: When adding a new server, option whether or not to automatically register download URLs
  • Fix an issue preventing removing the last user from a backup server
  • Fix an issue searching for resellers with duplicate names
  • Fix an issue with inconsistent handling of the reseller available servers list
  • Fix an issue with an edge case in the relation between reseller servers and new account plan servers
  • Fix an issue with browsers using cached javascript resources
  • Fix an issue with being alerted for timeout errors in child sync routines
  • Fix a cosmetic issue using inconsistent help text on sync alert emails, improve help text for certain errors
  • Fix a cosmetic issue preventing RDR settings from appearing
  • Fix a cosmetic issue with dialog panes on the Manage Servers page
  • Fix a cosmetic issue with cluttered and unclear options on a reseller dialog
  • Cosmetic change style of download software links

Week ending 2013-12-06

  • Feature: Option to automatically reassign adgroups when moving a customer between resellers
  • Feature: Option to automatically generate adgroups on the backup servers
  • Feature: Option to exclude reseller from having automatic adgroup created
  • Feature: New account plans allow setting 'any quota'
  • Feature: Bulk reseller editor allow specifying adgroup behaviour setting
  • Feature: Hover mouse to see exact time on the Server Latency graphs
  • Feature: Option to allow customers to change their contact details from the Customer Portal
  • Feature: Autoclients support multiple base URLs
  • Feature: Autoclients option to hide OBM/ACB options in web-based installer, option to launch after installation
  • Feature: Windows Software Rebrander no longer requires restarting explorer.exe
  • Feature: Automatically generate autoclient profile, branding, and all necessary software images for a single reseller
  • Feature: Add diagnostic information to sync error alert email when recieving 'null' during a user lookup
  • Feature: Option to allow invalid SSL certificates on RDR servers
  • Enhancement: New searches now preserve any custom column selection
  • Enhancement: Display customer statistics on the Manage Servers page
  • Enhancement: Automatic adgroup creation now impacts only the minimum number of servers
  • Enhancement: Improve performance of sorting rows in backup job reports
  • Remove the partial ability to have a backup server attached to MyClient but not syncing
  • Fix an issue with typing into a date field
  • Fix an issue downloading customised icon and EULA documents from an Autoclient configuration page
  • Fix an issue preventing sorting the 'Moved Files' column in a backup job report
  • Fix a cosmetic issue displaying modules at the new account confirmation step if they were hidden during account creation
  • Fix a cosmetic issue using special characters when adding multiple People to a customer
  • Fix a cosmetic issue with option arrangement on the Manage System Behaviour page
  • Fix a cosmetic issue displaying automatically generated adgroups in the Adgroup list
  • Fix a cosmetic issue with unclear wording on the Permission Groups page
  • Fix a cosmetic issue with inconsistent layout of several dialog panes
  • Fix a cosmetic issue with minimum height of horizontal tab panes
  • Fix a number of cosmetic issues with the Reseller dialog

Week ending 2013-12-13

  • (Custom Development)
  • Feature: Support reconstructing Profile.xml from Profile.sys in configuration file decoder
  • Feature: Support viewing and modifying windows network passwords in backupset editor
  • Feature: Aggregate customer search page supporting heterogenous services
  • Feature: Norwegian translation (thank you!)
  • Feature: Primary operators do not see all plans on reconfigurator by default
  • Enhancement: Cosmetic improve the Server Connectivity Tester dialog, sort failures first then alphabetically
  • Fix an issue with incorrect upload size for backupsets that were first detected by the refresh button
  • Fix an issue with erasing unused adgroup images from backup servers
  • Fix an issue with event history in the public demonstration site
  • Fix an issue with incorrect plan availability on the reconfigurator page
  • Fix an issue with the reconfigurator incorrectly preventing modifying module count for always-on modules
  • Fix an issue with inconsistent treatment of search panes on certain pages
  • Fix a cosmetic issue with no progress bar displayed while regenerating AdGroups on backup servers
  • Fix a cosmetic issue with horizontal judder on search pages with unfold panes
  • Fix a cosmetic issue with confusing option layout for automatically creating AdGroups
  • Fix a cosmetic issue with the Removed Users alert email

Week ending 2013-12-20

  • (Custom Development)
  • Notes prevent reown on null edit

Week ending 2013-12-27

  • (no changes)

Week ending 2014-01-03

  • (no changes)

Week ending 2014-01-10

  • Enhancement: Automatically hide notes if more than 40 notes are in default-visible state on a customer or backupset
  • Fix some of the issues that arise when using the same account username across multiple servers or subadmins
  • Fix an issue displaying old backupset selection on the monitoring priority dialog if accessed in a certain order
  • Fix a cosmetic issue when one customer has multiple backup accounts
  • Fix a cosmetic issue with the warning message displayed when deleting a reseller with active billing relationships

Week ending 2014-01-17

  • (Custom Development)
  • Feature: Dedicated support for AhsayRDR, check whether user is currently logging in to AhsayRDR
  • Feature: Find all users not currently logging in to AhsayRDR
  • Feature: Use your MyClient installation as a CNAM caller ID source
  • Enhancement: Catch and send email alerts for more classes of API error
  • Enhancement: Remove legacy operating system report - replaced by Search Backupsets integration and a separate OS sync dialog
  • Enhancement: Improvements to the public demonstration installation
  • Enhancement: Update MyClientGlobal.com website with new video tour, homepage, support pages
  • Fix some of the issues that arise when using the same account username across multiple servers or subadmins
  • Fix an issue not preserving RDR sync error messages into the System Notifications log
  • Fix an issue when merging multiple accounts
  • Fix an issue that might prevent use of the Restore dialog
  • Fix a cosmetic issue with the number of customers on the Watchlist
  • Fix a cosmetic issue with the order of customers on the Dashboard
  • Fix a cosmetic issue that could cause thermometer bars to not appear
  • Fix a cosmetic issue that could cause duplicate backupsets to appear
  • Fix a cosmetic issue with the compact grid template

Week ending 2014-01-24

  • Feature: Free SetHost.exe to remotely change the backup server a customer connects to
  • Feature: Save common filter patterns for the backupset editor
  • Feature: Include OBM/ACB counts on reseller export spreadsheet
  • Feature: Add reseller name macro option to new account welcome email subject
  • Documentation: SetHost.exe, Configuration File Decoder
  • Enhancement: Smooth background sync queue to avoid impacting interactive web server performance
  • Enhancement: Improve performance of loading history thermometers for licensees with large number of customers
  • Enhancement: Improve performance of generating watchlist / event log emails
  • Fix an issue with servers using only numeric names
  • Fix an issue that could cause PGP email encryption to fail
  • Fix an issue with reseller details on new account welcome emails
  • Fix an issue with new account welcome emails not respecting reseller return address setting
  • Fix an issue with repeatedly deleting and recreating an account
  • Fix a cosmetic issue with backupsets with long unbroken names
  • Fix a cosmetic issue with table layouts
  • Fix a cosmetic issue not displaying certain backupsets for customers with duplicate usernames
  • Fix a potential security issue processing input from a malicious AhsayOBS server

Week ending 2014-01-31

  • Update website, new MyClient Dedicated plan
  • Feature: Allow downloading mail from the Mail Queue as .eml files
  • Feature: One-click login to AhsayRDR servers (including event source and audit log)
  • Feature: Option to decrease request parallelism to support weak or high-latency AhsayOBS servers
  • Enhancement: Improve performance of certain API requests
  • Enhancement: Add explanation tooltip for (U) text on View Customers page
  • Fix a number of issues handling customers who have duplicate usernames across servers
  • Fix an issue loading sync dialog windows
  • Fix an issue not clearing removed accounts from removed servers readded with the same server name
  • Fix an issue resolving relative timezones for customers with missed backups who have duplicate usernames across servers
  • Fix an issue with the import resellers option not rebuilding parent/child relationship caches
  • Fix an issue with the Customers Missing Installation Summaries search for reseller operators
  • Fix an issue not reporting issues presented by the Module Optimiser if it was set to run in the background
  • Fix an issue with the Search And Replace Backupsets page
  • Fix an issue with supporting multiple dashboard layout templates
  • Fix a cosmetic issue displaying duplicate backupsets for customers with duplicate usernames across servers
  • Fix a cosmetic issue with system operator dropdown options
  • Fix a cosmetic issue with the homepage under certain layout templates

Week ending 2014-02-07

  • Feature: MyClient has signed the web restore applet to solve the current Java 7 Update 51 issue - learn more at http://www.myclientglobal.com/java_restore_applet/
  • Feature: Support using the Restore applet on old 5.2 servers
  • Feature: Allow toggling the Quota column on the Search Backupsets page
  • Feature: Add warning on the Manage Servers page if server version is known to have bad restore applet
  • Enhancement: Support workaround for OBS servers where a certain error preventing normal backupjob sync
  • Enhancement: Improve background task queueing system
  • Enhancement: Improve load performance of homepage
  • Fix an issue with insufficient permission to resolve company names while submitting tickets from the Customer Portal
  • Fix an issue not using the correct time offset on the mini watchlist view on the Homepage and Event Log pages
  • Fix an issue with certain last backup job size caches being clamped to 2 GB
  • Fix an issue that could cause PGP email encryption to fail
  • Fix an issue clearing users not present on the backup server
  • Fix an issue incompletely clearing local caches when a user is explicitly removed
  • Fix a cosmetic issue with fatal error messages in cascaded sections causing broken layout
  • Fix a cosmetic issue with stuttering animations on the Customer Detail page
  • Fix a cosmetic issue with defaulting new MyClient installations to the 'Display ACB instead of quota' setting

Week ending 2014-02-14

  • Feature: MyClient can sign OS X installers to support Gatekeeper - learn more at http://www.myclientglobal.com/osx_gatekeeper/
  • Feature: Backupset Shelf - copy and paste backupset settings between accounts
  • Feature: Option to allow resellers to create sub-resellers and manage their reseller branding
  • Feature: Monitoring priorities support Unchanged As Failure
  • Feature: Allow updating saved search (save a new search with identical name)
  • Feature: Allow adding menu items per-reseller
  • Feature: Search customers by quota used percentage
  • Feature: Add relative-change support to event handler for permanent quota change
  • Feature: Option to require an operator to change their password on first login
  • Feature: Option for stricter interpretation of Monitoring Priority rules
  • Documentation: MyClient Resellers and AhsayOBS Subadmins
  • Documentation: MyClient Enterprise billing features
  • Documentation: Event handler example page
  • Fix an issue with rebranding ACB software when both OBM and ACB are installed
  • Fix an issue with loading the Server Status dialog
  • Fix an issue with certain fallback sync methods on certain specific server versions
  • Fix an issue with searching customers by day/week/month percentage changes
  • Fix an issue with not enforcing PRG routine in certain failure cases, causing nonidempotent page loads
  • Fix a cosmetic issue with the Monitoring Priorities and Manage Custom Menu Items pages
  • Fix a cosmetic issue with the default Event Log view not sorting by only-visible maximum consecutive errors
  • Fix a cosmetic issue with input prompts within a popup dialog
  • Fix a cosmetic issue with the Installation Summaries search page if no summaries have been submitted
  • Fix a cosmetic issue with click handlers on the Installation Summaries search table
  • Fix a security issue that could allow cross-reseller reseller name disclosure by using a crafted URL parameter

Week ending 2014-02-21

  • Feature: Automatically generate branded software installers now supports OS X
  • Fix an issue that could prevent new MyClient installations from being created immediately
  • Fix an issue linking through to backupsets from the tickets and Search Backupsets pages
  • Fix an issue with supplied iframe template code under certain older web browsers
  • Fix a number of issues affecting server versions prior to 5.2.5.0
  • Fix a cosmetic issue that could cause unnecessary URL parameters
  • Fix a cosmetic issue with certain pages missing specific page titles

Week ending 2014-02-28

  • Feature: Custom billing properties
  • Feature: New calendar-style backupjob report template
  • Feature: New backupsets prompt for backupset type, encryption settings
  • Feature: Backupset Editor allow setting encryption key
  • Feature: Backupset Editor allow modifying connection settings for Oracle/MySQL/Lotus/MS SQL/VMWare backupsets
  • Feature: Add reseller filter to the 'Backup account created' event source
  • Feature: Search customers, backupsets pages by billing properties
  • Feature: Search customers page by customer tag, by backup report recipient
  • Enhancement: Customer detail dialog commits tag when tag field loses focus
  • Enhancement: Convert 'Payment Terms', 'Credit Hold', 'Requires Invoice', 'Billed On' billing fields to customizable properties
  • Enhancement: Improve naming consistency of event handlers, billing fields, and backupset types in search panes
  • Enhancement: Upgrade the Billing Properties page
  • Enhancement: Upgrade the Manage Mailmerge Templates page
  • Enhancement: Upgrade the State/Province Options page
  • Enhancement: Persistent image link to backupset editor on customer detail page
  • Enhancement: Option to disable ticket system
  • Fix an issue with MyClient Sethost loading certain configuration files (update 1.3)
  • Fix an issue that could prevent managing newly created MyClient installations
  • Fix an issue that could cause historical backup reports not to be refreshed
  • Fix an issue managing historical data when removing backup accounts
  • Fix a cosmetic issue with inconsistent layouts on the Manage Reseller API Keys page and the Manage Custom Modules page
  • Fix a cosmetic issue with long user home directories on the Customer Detail page
  • Fix a cosmetic issue with warning notes on event sources
  • Fix a cosmetic issue with element layout in the Backupset Editor in certain edge cases
  • Fix a cosmetic issue with Exchange Database Availability Group in the Backupset Editor
  • Fix a cosmetic issue with inconsistent PDF icons
  • Performance: Improve page load performance of the Manage Event Handlers page
  • Performance: Improve search performance for queries involving tags
  • Performance: Replace task queueing system to reduce contention within certain systems

Week ending 2014-03-07

  • Feature: New Quota Bar style (Default + uncompressed-bar)
  • Feature: Option to prevent resellers exceeding soft quota from creating new accounts
  • Feature: Once-only billing items
  • Feature: Search backupsets by reseller watchlist
  • Feature: Search RDR servers, search servers by RDR, transport
  • Feature: Report to find all customers requiring File Validation Check (has limitations for large licensees)
  • Feature: Search customers by account size discrepancy
  • Enhancement: Use proper columns for 5.2 servers not correctly supporting per-backupset sizes
  • Enhancement: Alert administrative contact on SMTP failure using builtin mailer
  • Enhancement: Apply search system to more views, improve search system, improve Quick Search system
  • Fix an issue with unencrypted SMTP mailer
  • Fix an issue loading the restore applet on 5.5 servers prior to 5.5.3.0
  • Fix an issue loading the restore applet on certain combinations of server-version and restore-applet-version
  • Fix an issue not displaying excluded paths for non-FILE-type backupsets in the backupset editor
  • Fix an issue with custom menu items set to always-display
  • Fix an issue with the Invoice Report
  • Fix a cosmetic issue with day/week/month statistics on reseller reports (Event Log, Watchlist, All Customers)
  • Fix a cosmetic issue with deleting a reseller who is the billing agent for active customers
  • Fix a cosmetic issue with billing properties display and management
  • Fix a cosmetic issue with loading saved searches
  • Fix a cosmetic issue with delete icons on saved searches

Week ending 2014-03-14

  • Documentation: Reseller Soft Quota
  • Documentation: Troubleshooting Alert Emails
  • Documentation: MyClient Resellers vs AhsayOBS SubAdmins
  • Documentation: Using the Event Log effectively
  • Documentation: Monitoring Priorities
  • Documentation: Updates to 'Troubleshooting Backupjob Statuses', 'Backup Reports', and 'Event Handler Examples' pages
  • Feature: Translations - Hebrew translation
  • Feature: Translations - Updated Spanish translation
  • Feature: Add 'advanced' link to connect Event Log to custom search
  • Feature: Always show monitoring priority in job status displays
  • Feature: Event handler to send ticket report
  • Feature: Load some common backupset filters onto the Saved Filter Patterns page
  • Feature: New Tag Management page
  • Feature: New maintenance task to check for SubAdmin Sync rule errors
  • Feature: Option to restrict maximum length of temporary rollback
  • Feature: Option to prevent resellers from using quota increases or new accounts to exceed their allocation-based soft quota
  • Feature: Prompt for custom fields during new account signup
  • Feature: Search Manage System Users via SubAdmin Sync rules
  • Feature: Search new account plans, find all plans in plan group
  • Feature: Search for tickets visible/not visible to any member of a specific office
  • Enhancement: Update Java Restore Applet warnings to mention the release of 6.17.0.0
  • Enhancement: Reduce connection timeout interval
  • Enhancement: Mail preview open all links in new window
  • Enhancement: Set default installation date of Installation Summaries to the creation date of oldest backupset if one exists
  • Enhancement: Alert and drop credentials when POP3 ticket retrieval fails
  • Enhancement: Security enhancement for blink-based browsers (Google Chrome, Opera, Chromium)
  • Fix an issue not being able to click through to backup reports when previewing a report on the Mail Queue
  • Fix an issue that could occur with loading backupjobs on 5.2 servers prior to 5.2.5.0
  • Fix an issue with potential race condition causing early abort for parallel requests inflight
  • Fix an issue with inconsistent permissions required for custom plan management
  • Fix an issue with SubAdmin sync rules when the backup server has been removed
  • Fix a cosmetic issue with tooltips on the System Maintenance page
  • Fix a cosmetic issue with item ordering on the Backup Account Schedules tab
  • Fix a performance issue with new account plans for licensees with a large number of resellers
  • Cosmetic enhancements, corrections, and mobile view for MyClientGlobal.com website
  • Cosmetic unify support and billing portal with MyClientGlobal.com website

Week ending 2014-03-21

  • (Custom Development)
  • Documentation: New Account Plans
  • Feature: Search download URLs
  • Feature: Search plans by base product
  • Feature: Search resellers by branding options (mail logo allowed, installation summary logo allowed, custom reply address present)
  • Support portal: Fix an issue with missing attachments
  • Support portal: Fix an issue with resetting passwords
  • Mitigate an issue potentially causing blank page load under certain conditions
  • Fix an issue clearing job statuses when certain incorrect information was supplied from the AhsayOBS server
  • Fix an issue not processing certain specific private event handlers

Week ending 2014-03-28

  • (Custom Development)
  • Feature: Search resellers by parent office
  • Feature: Preview operator watchlist / event log / all-customers email reports
  • Documentation: Moving accounts between AhsayOBS servers
  • Documentation: Security Features
  • Enhancement: Restore password section in original position of Operator dialog
  • Enhancement: Better error message when using https connector to an http-only server
  • Enhancement: Add warning to 'Start backup job' event regarding limitations on database-type backupsets
  • Enhancement: Cosmetic update list of supported VMWare backupset types to match 6.17
  • Enhancement: Cosmetic upgrade for the File Browser
  • Enhancement: Cosmetic upgrade for the Contacts table in a customer dialog
  • Only send quota change email to operator making change if operator is primary
  • Fix an issue preventing using the File Browser on certain backupsets
  • Fix an issue with the File Browser on accounts with duplicate usernames
  • Fix an issue using the File Browser on Hyper-V and VMWare ESX backupsets
  • Fix an issue with spurious backupjob-completed events for AhsayOBS servers supplying incorrect information
  • Fix an issue with the Advanced Event Log with duplicate usernames
  • Fix an issue with available network protocols
  • Fix an issue with single-use code expiry
  • Fix a cosmetic issue preventing the 'not logged in' error message from appearing on the Quick Search
  • Fix a cosmetic issue with wording the System Default Send Daily Backup Reports option
  • Fix a cosmetic issue with propagating the system brand name in certain emails
  • Fix a cosmetic issue with creating a new operator
  • Fix a cosmetic issue with RDR connectivity error logs
  • Fix a cosmetic issue with sorting operators for non-primary resellers with subresellers on the Advanced Event Log page

Week ending 2014-04-04

  • (Custom Development)
  • Feature: Clone permission group
  • Feature: Event source for new ticket raised in Portal or Customer Portal
  • Feature: Allow preventing 'raise tickets to' dialog for reseller tickets
  • Feature: Allow searching backupsets by Computer Name, add check to 'Backupsets With No Schedule'
  • Feature: Option for operators to toggle receiving email alerts of their own quota changes
  • Feature: Set subreseller permission group, maximum temporary quota days per permission group
  • Feature: Allow macro fields on email templates specific to primary office
  • Feature: Allow removing remaining columns from View Customers and Search Backupsets pages
  • Feature: Ticket response emails fall back to reseller return address instead of system return address
  • Documentation: Event handler examples page automatically raise tickets
  • Enhancement: Cosmetic enhance the My Account page
  • Enhancement: Cosmetic enhance the System Settings control panel page
  • Enhancement: Cosmetic enhance the Price Plans page
  • Enhancement: Remove the 'default server' setting for resellers
  • Enhancement: Improve performance of pruning deleted backupsets, increase frequency
  • Enhancement: Move 'Permission Groups' to separate page
  • Enhancement: Don't restrict subject line length in ticket alert emails
  • Fix an issue resetting passwords on support site
  • Fix an issue searching the Manage System Users page for Primary permission group
  • Fix an issue adding a reseller office to a ticket if the reseller office has no operator staff
  • Fix an issue causing spurious connection failures where DNS name lookups time out
  • Fix an issue that could cause jobs with missed backup -status to not appear
  • Fix an issue matching irregular AhsayOBS version numbers (5.5.5.5-4)
  • Fix a cosmetic issue with missing aggregate Usage footer on the View Customers page
  • Fix a number of cosmetic issues with inconsistent branding elements in non-report emails to staff operators
  • Fix a cosmetic issue with option wording on the Manage System Behaviour page

Week ending 2014-04-11

  • (Custom Development)
  • Feature: Per-backupset backup report recipients
  • Video: MyClient Overview Webinar
  • Enhancement: Group deleted accounts on server emails
  • Enhancement: Remove max-9 limit on backup report recipients for existing accounts
  • Enhancement: Optional User Owner column on Customer List page
  • Enhancement: Display User Owner on Customer Detail page
  • Enhancement: Improve performance of searching backupjobs for users
  • Enhancement: Mention outgoing IPv6 address on Manage Servers page
  • Fix a number of issues with the public demonstration portal
  • Fix a number of issues with accounts with duplicate usernames
  • Fix an issue with automatically generated software download URLs for new backup servers
  • Fix an issue with temporary rollbacks when the backup server was temporarily removed or unavailable
  • Fix an issue with backupset-deleted event sources
  • Fix an issue with determining whether backup accounts were moved or reparented
  • Fix an issue with Reset Password emails
  • Fix an issue with converting leads to new backup accounts
  • Fix a number of cosmetic issues with the public demonstration portal

Week ending 2014-04-18

  • (Custom Development)
  • Feature: Clone new account plans
  • Enhancement: Merged plan and permission groups
  • Enhancement: Cosmetic enhance the permission group dialog, edit server dialog
  • Enhancement: Removing autoclient template now also removes any associated download rules
  • Enhancement: Improve performance of Watchlist page
  • Enhancement: Improve performance of all table views
  • Fix a number of issues related to server/metadata associativity
  • Fix an issue displaying the logged-in operator instead of the selected installer on the Installation Summary email
  • Fix an issue resending all backup reports
  • Fix an issue that could impact creating new accounts using the Embeddable layout template
  • Fix an issue adding new download URLs if autoclient support is enabled
  • Fix an issue sending response emails to incoming emailed tickets
  • Fix an issue with the Watchlist page when duplicate usernames are present
  • Fix a number of cosmetic issues with block layout on certain versions of Internet Explorer
  • Fix a cosmetic issue with note tooltips on the Leads page
  • Fix a cosmetic issue with historical quota change statistics

Week ending 2014-04-25

  • Feature: Event source / audit log for revealing a customer's password
  • Feature: Welcome emails and customer report header/footer are now customisable per reseller
  • Feature: View custom pages without first making them a menu item
  • Enhancement: Cosmetic enhance the Autoclients page, the Custom Pages page, and the Text Templates page
  • Enhancement: Add tooltips for abbreviations on the Search Backupsets page
  • Enhancement: Allow selecting columns on the Search Backupjobs page
  • Enhancement: Allow viewing Parent Office column on the Manage System Users page
  • Enhancement: Allow searching reseller offices by has custom text templates
  • Documentation: Translations
  • Documentation: Configuring Caller ID Support
  • Documentation: Statement on CVE-2014-0160 'Heartbleed'
  • Fix an issue with CNAM support
  • Fix an issue with newly saved searches not preserving column selection
  • Fix an issue with Total Annual counts when exporting from the View Accounts page
  • Fix a cosmetic issue when revealing a blank password

Week ending 2014-05-02

  • Feature: New interface template 'figure'
  • Feature: Ticket canned responses
  • Feature: Split merged accounts
  • Enhancement: Allow specifying brandset of new download URLs if installation has multiple brandsets
  • Enhancement: Improve performance of 30-day and 365-day storage/upload history graphs
  • Documentation: New tool 'zorder'
  • Fix an issue with non-VDDK ESX VMWare backupset types
  • Fix an issue with timezone conversion (fixes creating new accounts in Denmark DST)
  • Fix an issue with loading certain storage/upload history graphs
  • Fix an issue with multiple panel areas on a single page
  • Fix an issue with caching static assets
  • Fix a cosmetic issue when viewing a customer record that has billing items but no backup service
  • Fix a cosmetic issue when there are over 1000 tickets in installation

Week ending 2014-05-09

  • (Custom Development)
  • Feature: Send backup reports only on weekdays (Mon-Fri or Tue-Sat)
  • Feature: Permission option to allow resellers to remove their sub-resellers
  • Enhancement: Apply customer's reseller's branding to the 'Send Email To Customer' Event Handler
  • Enhancement: Full-width table views in 'figure' interface template
  • Enhancement: Allow setting 'daily on failure' or 'weekdays' options for system default email report setting
  • Enhancement: When deleting a reseller, customers are now reassigned to your reseller instead of primary
  • Fix an issue that could prevent email reports being sent if parent office settings were misconfigured
  • Fix an issue when saving custom email report footers for resellers
  • Fix an issue with new MyClient licensees default reseller permission settings
  • Fix an issue with resellers generating Installation Summaries on behalf of installers within their company
  • Fix an issue with removing resellers
  • Fix a cosmetic issue with plan names on MyClientGlobal.com
  • Fix a cosmetic issue with preserving selected pane on save on the Permission Groups and New Account Plan dialogs
  • Fix a cosmetic issue with embedded graphs
  • Fix a cosmetic issue when viewing a customer record that has multiple services

Week ending 2014-05-16

  • Public availability of WHMCS Support
  • Feature: Allow renaming backup servers
  • Feature: Resync single/selected backup servers
  • Feature: Scheduled suspend backup account
  • Feature: Read OBS User Log for account
  • Feature: Search the Manage Permission Groups page
  • Feature: Retrieve error detail from Refresh Operating Systems task
  • Feature: Retrieve full report from Audit File Passwords task
  • Enhancement: Significantly increase performance of Audit File Passwords task
  • Fix an issue with the Refresh Operating Systems dialog
  • Fix an issue with reseller detection on the embeddable signup form
  • Fix an issue with notifications for operators who have opted out of company tickets
  • Fix an issue with company-account relationships causing erroneous queries
  • Fix an issue with CSRF Origin checks when using the external login form on certain web browsers
  • Fix an issue with still sending first-fail warning alerts when a fallback sync method succeeded
  • Fix a cosmetic issue with X-Authentication-Warning mail headers
  • Fix a cosmetic issue with first-refresh after creating a new backupset for an account with duplicate usernames
  • Fix a cosmetic issue with the bulk reseller editor dialog
  • Fix a cosmetic issue with item arrangement on the System Maintenance page
  • Fix a cosmetic issue with the 'figure' template on non-expanded views using top menu bar
  • Fix a cosmetic issue that could cause wrong server names to appear in error reports
  • Fix a cosmetic issue with creating a new ticket from the View Tickets page

Week ending 2014-05-23

  • Feature: Bulk set account quota
  • Feature: Lodge new ticket directly from backup report
  • Feature: Search plans by number of permission groups using plan, to identify unused plans
  • Feature: RDR Connectivity Tester, retrieve RDR server versions
  • Feature: Option for unrestricted server selection for resellers
  • Documentation: Premium Support and SLA options
  • Enhancement: Search servers by type, whether they allow AdGroup management
  • Enhancement: Set customisable brand name for Ahsay, to match existing customisable OBM/ACB names
  • Enhancement: Merge all Manage Server pages
  • Enhancement: Ability to edit permission group directly from Manage System Users page
  • Enhancement: Add descriptions to RDR servers
  • Enhancement: Display current server status when configuring AdGroups
  • Fix an issue with restricting account quota settings per permission group
  • Fix an issue with saving new download URLs if only one brandset is configured
  • Fix an issue with pruning deleted accounts that share details across multiple servers
  • Fix an issue caused when an unauthenticated user makes a request connected to an Event Handler search requiring authentication
  • Fix an issue with the Presence Check feature if RDR credentials are incorrect
  • Fix an issue with search on the View Accounts page
  • Fix an issue with using the bulk reseller editor to remove all available servers
  • Fix a cosmetic issue with sort order of servers and permission groups in a number of places
  • Fix a cosmetic issue with page layout on the Manage Branding page
  • Fix a cosmetic issue with selecting columns on table views with lots of available columns
  • Fix a cosmetic issue with page resizing on the Manage System Users page under the Figure template
  • Fix a cosmetic issue with highlighting rows on the Manage Servers page
  • Fix a cosmetic issue with once-only billing items on the Merge and Split pages
  • Fix a cosmetic issue with small font sizes in the Customer Portal
  • Fix a cosmetic issue with modifying backup report recipients in the Customer Portal
  • Fix a cosmetic issue with the Customer Portal when using a tall quota bar style
  • Fix a cosmetic issue with uncompressed data display in the Customer Portal
  • Fix a cosmetic issue with display hidden server warning count if servers are not configurable

Week ending 2014-05-30

  • (Custom Development)
  • Feature: Customise global email footers for resellers
  • Feature: Live update price in backup account editor
  • Feature: Send backup reports weekly on Monday, or weekly on Monday with daily on failure
  • Feature: Option to sync AdGroup banners with all servers instead of only minimal covering set
  • Feature: Allow searching where billing agent is not set on the View Accounts page
  • Documentation: Screenshots of WHMCS integration
  • Enhancement: Widescreen view for Customer Detail pages in the Figure template
  • Fix an issue with the backupset editor handling corrupt schedule types
  • Fix an issue with syncing AdGroup banner images
  • Fix an issue with indicative pricing displays for new accounts when certain module combinations are hidden
  • Fix an issue with resync dialogs on the Manage Servers page
  • Fix an issue with adding tags on a customer dialog
  • Fix a cosmetic issue with adding old .eml footers to tickets recieved by email
  • Fix a cosmetic issue with hover tooltips for backupsets of suspended/locked accounts
  • Fix a cosmetic issue with the New Account Plans page
  • Fix a cosmetic issue with time intervals on server outage SMS notifications
  • Fix a cosmetic issue with loading the Reconfigure Plan backup account editor
  • Fix a cosmetic issue with field grouping when creating search clauses
  • Fix a security issue with potential XSS vector in certain automatically generated note fields

Week ending 2014-06-06

  • (Custom Development)
  • Feature: Support CEIL and FLOOR functions in price plans
  • Feature: 30-day Overview column on Search Backupsets page
  • Feature: Quota Threshold Alerts
  • Feature: 7-day backupjob status graph homepage widget
  • Feature: Allow a custom reseller branding field that will not be inherited by sub-resellers
  • Video: MyClient Webinar 2014-06-05
  • Documentation: Implementing RDR
  • Documentation: Update SetHost and Premium Support documentation
  • Enhancement: Merge Reseller 'Parent Office' into Reseller
  • Enhancement: Sort all resellers and parents first when selecting Billing Agent
  • Enhancement: Clarify Event Handler naming for creating a new ticket
  • Enhancement: Allow editing email templates directly from the Manage Event Handlers page
  • Fix an issue with forwarding new installation summaries to customers
  • Fix an issue linking through to email templates from the Manage Event Handlers page
  • Fix an issue updating total subscription when automatically adjusting price plan
  • Fix an issue searching by MB or GB
  • Fix a cosmetic issue with text tooltips on soft quota values on the Manage System Users page
  • Fix a cosmetic issue that could cause missing plans on the New Account Plans page
  • Fix a cosmetic issue with logo branding for external backup report and customer portal views
  • Fix a cosmetic issue with watchlist count on homepage statistics widget

Week ending 2014-06-13

  • Feature: Hide off-topic ticket notes
  • Feature: Event sources (+ audit logs) for backupset added/removed from watchlist
  • Feature: Disable Two-factor authentication from any other operator with lesser or equal permission
  • Enhancement: Reconfigure Plan editor no longer modifies account trial status. Original behaviour can be restored via a new option
  • Enhancement: Two-factor authentication requires valid code to enable for the first time
  • Documentation: Email Deliverability
  • Documentation: Infrequently Asked Questions
  • Documentation: Two-factor Authentication
  • Documentation: Improvements to the 'Implementing RDR' documentation
  • Website: Allow signing up for MyClient newsletter
  • Website: Changelog available by RSS
  • Fix an issue with selection popups in certain versions of Internet Explorer
  • Fix an issue that could affect RDR Presence Check when an incorrect username is present
  • Fix an issue with scheduled account suspensions
  • Fix an issue with the server sync popup dialog
  • Fix a cosmetic issue with company name displayed in embedded signup forms
  • Fix a cosmetic issue with re-sending backup reports for a single backup account
  • Fix a cosmetic issue that could impact email deliverability
  • Fix a cosmetic issue with selecting parent offices in Billing Agent dropdown
  • Fix a cosmetic issue with x-axis labels on Storage and Upload history graphs
  • Fix a cosmetic issue with frame borders in certain versions of Internet Explorer

Week ending 2014-06-20

  • (Custom Development)
  • Feature: LDAP / Active Directory integration
  • Feature: Set homepage text per-brandset
  • Feature: 90/180-day views for Storage and Upload history graphs
  • Feature: Option to set ticket mail references (TKT- number) equal to ticket ID
  • Enhancement: Display backup duration on 'Modern (single-customer)' email reports in place of 'Updated Permissions'
  • Enhancement: Additional icon images on the System Settings page
  • Enhancement: Improve heuristics for auto-hiding quoted text in ticket notes received from email
  • Enhancement: Send alert email to system-wide technician when new account creation will occur on unexpected server
  • Documentation: AhsayOBS SSL certificates with multiple SubAdmins
  • Documentation: Importing AhsayOBS SSL certificates
  • Fix an issue with creating new ticket notes from incoming base64-encoded email
  • Fix an issue with updating cached server versions
  • Fix an issue with the RDR Access Log scan searching for deleted accounts
  • Fix an issue with blank page when browsing customer list with no permissions set
  • Fix an issue with searching accounts by server
  • Fix a cosmetic issue that could impact ticket note ordering
  • Fix a cosmetic issue with ordering server names in search clauses

Week ending 2014-06-27

  • Feature: Italian Translation
  • Feature: Click to browse from homepage graph widget
  • Feature: Ticket due dates
  • Feature: Assign ticket to operator
  • Feature: Add notes to server
  • Feature: BCC all outgoing email
  • Feature: Edit existing download URL rules
  • Enhancement: Option to popup dialog to set reseller after new account creation
  • Enhancement: Include full module counts on Customer Export page
  • Enhancement: Allow searching System Notifications page by exact time range
  • Enhancement: Default Tickets search for all system open tickets
  • Enhancement: Redesign ticket page
  • Enhancement: Allow searching tickets by due date, has due date set, has assigned operator set
  • Documentation: Download PDF documentation
  • Documentation: Timezones
  • Fix an issue with numeric-named files or folders in the Browse Files page
  • Fix an issue with sort order in the Browse Files page
  • Fix an issue with non-primary users using the Run Backup dialog and the ticket system
  • Fix an issue not pruning the mail queue if mail queue processing was disabled
  • Fix a number of rare issues with duplicate usernames
  • Fix a cosmetic issue highlighting rows when editing a download URL rule
  • Fix a cosmetic issue with certain versions of Internet Explorer
  • Fix a cosmetic issue redirecting to incorrect page when ticket search has expired
  • Fix a cosmetic issue with reflection when removing an item from a ticket

Week ending 2014-07-04

  • (Custom Development)
  • Feature: Set language for new backup accoutns in account plan template
  • Feature: Search tickets by assigned-to-me, primary allow searching by assigned-to
  • Enhancement: Update Italian translation
  • Website: Search
  • Fix an issue viewing backup job reports for customers with invalid reseller relationships
  • Fix an issue using the Restore dialog for customers with no encrypted backupsets
  • Fix a cosmetic issue with the new account welcome email
  • Fix a cosmetic issue with available operator names for ticket assignment
  • Fix a cosmetic issue with the storage/upload history graphs default offset when changing view period
  • Fix a cosmetic issue with the System Notifications page

Week ending 2014-07-11

  • (Custom Development)
  • Feature: Support new AhsayOBS 6.19
  • Enhancement: Update Italian translation
  • Website: New website layout
  • Website: Q & A Portal http://qa.myclientglobal.com/
  • Website: Infrastructure upgrade
  • Fix an issue with replacing a reseller's branding images
  • Fix an issue with the default subject line template used for welcome emails
  • Fix a cosmetic issue with global-text items on the Manage Branding page
  • Improve performance of refreshing consecutive counts

Week ending 2014-07-18

  • (Custom Development)
  • MyClient Autoclients are now available for all users - http://www.myclientglobal.com/autoclients/
  • MyClient Bannersync is now available for all users - http://www.myclientglobal.com/bannersync/
  • Feature: Allow including username, password in new account welcome emails
  • Feature: Allow setting Quota Threshold Alerts by GB
  • Enhancement: Warn if using AhsayOBS before 6.19 with URL Rewriting enabled
  • Enhancement: Increase sync rate 2x for all AhsayOBS servers
  • Enhancement (Security): Enable HSTS pinning on all HTTPS endpoints
  • Documentation: Autoclients, Bannersync, Brandsets and Multiple URLs
  • Documentation: 6.x - 6.17.x.x Vulnerability
  • Documentation: Mail Queue, MyClient Dedicated
  • Fix an issue with provisioning new accounts on MyClientGlobal.com
  • Fix an issue with More Detail links in certain email report templates
  • Fix an issue with job repair causing erroneous Incomplete (running) statuses
  • Fix an issue with ticket selectivity
  • Fix an issue with the bulk monitoring priority dialog causing Set All to not appear
  • Fix a cosmetic issue with swapped warnings for certain known-bad AhsayOBS server versions
  • Fix a cosmetic issue with not showing macro buttons editing a reseller welcome email
  • Fix a cosmetic issue with the Email Customer Installation Summary feature
  • Fix a cosmetic issue with quota bars displayed in certain email clients

Week ending 2014-07-25

  • Feature: Remote run command on any end-user computer
  • Feature: Popup watchlist from any page
  • Enhancement: Improve performance of browsing backupjobs by date on large installations
  • Enhancement: Support file attachments when CC'ing ticket update
  • Enhancement: Autocomplete any specific customer or backup-account selection on the Event Handlers page
  • Fix an issue receiving ticket from an HTML-only email
  • Fix an issue with immediate ticket update notifications for new ticket creation
  • Fix an issue not including TKT reference number on CC'd ticket emails, preventing correctly tracking replies
  • Fix an issue using autocomplete or quick search with certain special characters
  • Fix a number of issues with linking events by backup account or by customer record
  • Fix a cosmetic issue with displaying primary office name in error messages to nested sub-resellers
  • Fix a cosmetic issue with the homepage ticket widget and the daily-ticket email not respecting the include-in-company-tickets filter
  • Fix a cosmetic issue with overdue tickets in the Browse Tickets page
  • Fix a cosmetic issue with unnecessary refresh-consecutive and refresh-operating-system items on the System Maintenance page
  • Fix a cosmetic issue with the embeddable interface template in certain versions of Internet Explorer
  • Fix a cosmetic issue with the quick-links footer for no items on watchlist or no tickets
  • Fix a cosmetic issue with not loading page favicons

Week ending 2014-08-01

  • (Custom Development)
  • Feature: New homepage layout
  • Feature: Log events when changes made to system settings
  • Feature: Event handler to send email to customer's company-contact email
  • Feature: Saved-search for My Missing Installation Summaries
  • Fix an issue with the backupjob-completed event source
  • Fix an issue hiding warnings on the Manage Servers page
  • Fix a cosmetic issue with 'credentials present but rewriting in use' warnings on the Manage Servers page
  • Fix a cosmetic issue with missing usernames in 'Started Watching' notification-log events
  • Fix a cosmetic issue with certain event handlers

Week ending 2014-08-08

  • (Custom Development)
  • Enhancement: Select columns on the My Tickets page, including mail-reference and assigned-to
  • Documentation: Overview of OBM/ACB branding options
  • Documentation: Troubleshooting the Restore Applet
  • Improve performance of migrating MyClient licensees between infrastructure nodes
  • Improve performance of background sync tasks on certain MyClient infrastructure nodes
  • Fix a cosmetic issue with documentation for the WHMCS Plugin
  • Fix a cosmetic issue with 'detail' and 'show hidden backupsets' links
  • Fix a cosmetic issue with error messages when creating new Autoclient profiles by the wizard
  • Fix a potential security issue with the Customer Portal (thanks G.B.!)

Week ending 2014-08-15

  • (Custom Development)
  • Feature: Inherit Watchlist/Event Log branding from parent reseller
  • Feature: Searchwidgets - search backupsets to make pie graph widgets on homepage
  • Feature: Reseller Soft Quotas - option to include subresellers in count
  • Feature: Commission billing support - set, calculate, and export
  • Feature: Hide 'more detail' links in email reports per-permission group
  • Feature: Allow setting default Upload/Storage graph history width per-operator on the My Account page
  • Feature: Search backupsets by delta merge settings, custom columns for delta merge settings
  • Feature: Search Mail Queue by sender name/email, custom columns for sender name/email
  • Feature: Set custom text for Quota Threshold Alert warning
  • Feature: WHMCS Module support setting Username, Password, Bandwidth options
  • Feature: WHMCS Module downloadable from the 'External Forms and API Methods' page (v1.3)
  • Enhancement: Draggable widgets on homepage
  • Enhancement: Warn when creating Autoclient with base URL not set
  • Documentation: Improve documentation bundled with the WHMCS module
  • Documentation: Autoclients Video
  • Fix an issue using Quota Threshold Alerts for GB values over 100
  • Fix an issue saving updated reseller branding images
  • Fix an issue with database connections
  • Fix an issue with tag searches on the View Accounts page
  • Fix an issue affecting setting new plan images and setting new customer files
  • Fix an issue with the 'Connect to selected backup accounts by customer search' Event Handler
  • Fix an issue with creating download URLs for Autoclients in certain circumstances
  • Fix a cosmetic issue with compressed usage bars on Watchlist and Event Log reports
  • Fix a cosmetic issue with permission group options
  • Fix a cosmetic issue with certain report templates displaying 'more detail' links when no report exists
  • Improve performance of removing large number of tags

Week ending 2014-08-22

  • (Custom Development)
  • Feature: Problem/Solution system
  • Feature: 31-day popup view for the homepage Graph widget
  • Feature: Option to cap formatting size displays to GB
  • Feature: Option to remove wrapper HTML from new account welcome emails
  • Feature: Set default Retention Policy for all new backupsets
  • Feature: Event Handlers to add commission, remove commission
  • Feature: Display estimated speed on the View Live Status dialog
  • Feature: Allow setting Show Offline Backup Reminder in backupset editor for customers on 6.17.0.0 or later server version
  • Feature: Allow converting New Account Plans between OBM- and ACB-based
  • Feature: Allow embedding Searchwidget as iframe into other solution (see Dashboards page)
  • Feature: Support setting Searchwidgets for other resellers
  • Feature: Add customer-name and account-quota macros for new account welcome emails
  • Feature: Search backupsets by Extra Backup Enable Offline Backup
  • Feature: Add warning to backup job reports containing multiple Start lines
  • Feature: Add Brandset column to the Manage Download URLs page, allow column selection
  • Change: Always show 'manage backup account' popup on the View Accounts page even if no backup account present
  • Fix an issue affecting the bulk emailer, searching on the View Accounts page, and exporting resellers from the Manage System Users page
  • Fix an issue bulk reassigning plans from the View Customers - Edit multi-editor
  • Fix an issue with poor sync completion for certain customers on certain sync tasks
  • Fix an issue affecting loading detail dialogs for resellers, and saving detail dialogs with no Primary Contact
  • Fix an issue with custom query generation when clicking on segments from homepage search widgets
  • Fix an issue with searching for customers containing underscores
  • Fix an issue with timezone detection on backup job reports
  • Fix a cosmetic issue with billing-changed notifications generated from custom fields
  • Fix a cosmetic issue with the View Live Status dialog
  • Fix a cosmetic issue with a large number of toolbar items in template macros
  • Fix a cosmetic issue with operator dropdowns - correct sort order, display DISABLED suffix on disabled operators
  • Fix a cosmetic issue with backupset search and dropdowns - correct sort order, display REMOVED suffix on removed backupsets

Week ending 2014-08-29

  • (Custom Development)
  • Feature: Server-licenses widget
  • Feature: Option to link all phone numbers using sip: or tel: protocol links
  • Enhancement: Display ticket items due today separately from overdue ticket items
  • Enhancement: Autoclients always use a white background for top-left client logo
  • Fix an issue that could occur when the same backup account is deleted and recreated multiple times
  • Fix an issue with editing commission items
  • Fix a cosmetic issue with event handlers impacting certain web browsers
  • Fix a cosmetic issue with unhiding backupsets on the advanced Event Log page
  • Fix a cosmetic issue with using long titles on a homepage searchwidget
  • Fix a cosmetic issue with timezone display on the classic and modern multi-customer email report templates
  • Fix a cosmetic issue with setting module amounts and updating price display during new customer signup
  • Fix a cosmetic issue with setting module amounts on the Reconfigure Plan editor
  • Fix a cosmetic issue with date and time display on the short error detail area
  • Fix a cosmetic issue with panel selection on the Edit Server dialog

Week ending 2014-09-05

  • (Custom Development)
  • Feature: New 24-hour backup report template
  • Feature: Option to adjust backup quotas by alternative method for reliability
  • Feature: Event Handler to unwatch backupset
  • Enhancement: Improve support for uploading multiple files to a ticket
  • Enhancement: Include user-registered errors on backup job reports
  • Fix an issue with sending a Company Report via Event Handler
  • Fix an issue with setting modules on the Reconfigure Plan editor
  • Fix an issue that could impact price calculation on the Reconfigure Plan editor
  • Fix an issue not copying images when cloning a New Account Plan template
  • Fix an issue not verifying SSL certificates in certain conditions and in the Test Connections dialog
  • Fix an issue with the Mail Queue
  • Fix a cosmetic issue that could impact module display on the Customer Detail page
  • Fix a cosmetic issue with the standard backup account editor in certain web browsers
  • Fix a cosmetic issue with dropdown operator selection
  • Fix a cosmetic issue with detail areas for backupsets that have never ran
  • Fix a cosmetic issue with layout on the homepage and the Mail Queue
  • Fix a security issue

Week ending 2014-09-12

  • (Custom Development)
  • Feature: Display full backupjob report for Failover Cluster backupjobs
  • Feature: Search tickets by note content
  • Enhancement: Display DB/VM/Public Folder status on Backupjob reports if present
  • Enhancement: Allow row-select on the My Tickets page
  • WHMCS plugin: Fix a number of issues related to server connectivity (Release 1.4)
  • Fix an issue incorrectly accepting invalid SSL certificates in some situations
  • Fix an issue with not finding results for certain string queries
  • Fix a cosmetic issue with inconsistencies with certain dialogs, and with row selection in grids
  • Fix a cosmetic issue with searchwidgets for users with insufficient permissions
  • Fix a cosmetic issue when passing custom searches to users with insufficient permissions to view them

Week ending 2014-09-19

  • MyClientGlobal.com now accepts payment by Credit Card
  • (Custom Development)
  • Feature: Allow exporting current view of Customer, Backupset, and Backupjob search pages
  • Feature: Display backupset creation time on hover
  • Feature: Allow selecting all columns on table grid views, allow selecting rows on the Search Backupjobs page
  • Feature: View restore log from the Manage Servers page
  • Feature: Event source for Restore Initiated
  • Feature: Bulk update account Timezone from the View Customers page
  • Feature: Custom email subjects for backup reports
  • Feature: Allow setting account Language on the backup account settings dialog
  • Enhancement: The 'set retention policy for new backupsets' option now applies to new backupsets created in OBS or OBM
  • Enhancement: Display OBM/ACB product in invoice export if custom plan name is not set
  • Enhancement: Edit link on the View Customers page always edits backup account settings
  • Fix an issue with overlapped user detection in certain circumstances
  • Fix an issue that could cause sub-reseller chains to not load correctly
  • Fix a cosmetic issue with row highlighting when clicking a link
  • Fix a cosmetic issue with configuring sub-reseller chains
  • Fix a cosmetic issue with email to ticket encoding

Week ending 2014-09-26

  • (Custom Development)
  • Feature: Search through content of Backupjob reports (via System Maintenance page)
  • Feature: Backupset Report add 30-day view option
  • Feature: Macros on the Bulk Mail page and in email templates
  • Feature: Customise the calendar export file from the Text Templates page
  • Feature: Display CDP backupjobs in thermometer
  • Feature: Search backupsets for CDP-enabled, search backupjobs by is-CDP
  • Feature: Export a ticket and all notes to a text file
  • Enhancement: Backupset editor hide 'Local Copy: Zip' option for v5.5 and newer, display version warning otherwise
  • Enhancement: Backupset editor hide 'Periodically' scheduling mode from ACB clients
  • Enhancement: Better graphic symbols for health monitor statuses on the Manage Servers page
  • Enhancement: Improve ticket email system's compatibility with other email ticketing systems
  • Documentation: Autoclients - new Getting Started guide, mention OEM vs Business license requirement
  • Documentation: Customer Portal - reorganise sections for clarity, discuss form target in custom HTML
  • Fix an issue with clicking segments on search widgets for clauses that start with WHERE BRACKET
  • Fix an issue with asserting permissions for the primary office
  • Fix an issue with loading backup report URLs from very old email reports
  • Fix an issue with TLS version negotiation against certain versions of Tomcat
  • Fix an issue with deferred suspensions
  • Fix an issue with accept-encoding for AhsayOBS servers behind transparent http proxies
  • Fix a cosmetic issue with missing server names on the Backupset Report
  • Fix a cosmetic issue with entity decoding when parsing HTML email into a ticket
  • Fix a security issue with bypassing taint detection

Week ending 2014-10-03

  • (Custom Development)
  • Feature: Event Handler: Send email about customer
  • Feature: Event Source / Notification logs for backupsets ignored, accounts suspended or unsuspended
  • Feature: Event Source / Notification logs for server settings changed, plan settings changed, modifying saved searches
  • Feature: Filter event - connect to supplied account/backupset only if appearing in custom search
  • Feature: Commission accounting support $/gb (by quota, compressed usage, or uncompressed usage)
  • Feature: Backupsets now ignored per-reseller
  • Feature: Option to add custom per-backupset warning to email reports after a configurable number of consecutive errors
  • Feature: Option to display user avatars in ticket view (powered by Gravatar)
  • Enhancement: Don't send API errors for servers with monitoring deferred
  • Enhancement: Allow uploading multiple files at once onto a customer record
  • Enhancement: Allow resellers to use the Bulk Account Editor on the View Customers page
  • Enhancement: Improve interoperability with other email ticket systems by reordering tags in subject line
  • Enhancement: Display software version on thermometer hover tooltip
  • Fix an issue with reported backupjob sizes for backupjobs that are still running
  • Fix an issue with ACB-only Autoclient web-based installers
  • Fix an issue with File Attachment event sources not linking via customer record
  • Fix an issue with the Google Maps / Google Earth browsers
  • Fix an issue with 'select all on page' on certain table views
  • Fix an issue with allowing password resets for disabled staff operators
  • Fix a cosmetic issue with the Autoclient settings dialog
  • Fix a cosmetic issue with result ordering on the Test Connections dialog
  • Fix a cosmetic issue with the loading animation

Week ending 2014-10-10

  • (Custom Development)
  • Feature: Set custom sender name/email when using the Bulk Mailer
  • Feature: 7-day Backupset Report now supports CSV export
  • Feature: Customer Portal now allows switching between merged backup accounts
  • Feature: Monthly bandwidth usage report showing total upload + restore size
  • Feature: Search backupjob report contents by custom number of occurrences
  • Feature: Optional auto-replace price formula
  • Enhancement: Display indent and arrow for connected event handler rules
  • Enhancement: Display warning on the Backupset Editor's 'show offline backup reminder' option for old server/client versions
  • Enhancement: Allow adding servers with the same hostname if they use different ports
  • Documentation: 7 new event handler examples (reminder email for trial accounts, retry missed backups, assist with restores, and more)
  • Documentation: Fix wrong page reference on the Email Deliverability documentation
  • Website: Add RSS icon to Changelog page
  • Fix an issue with LDAP event handlers
  • Fix an issue with processing certain malformed API responses from 5.2 server versions
  • Fix an issue with the bulk mailer if no accounts are selected
  • Fix an issue with clearing last-known-operating systems
  • Fix an issue with the Backupset Unwatched event source not correctly providing context
  • Fix an issue with attaching new backupsets from the View Ticket page
  • Fix an issue with duplicate server hostname protection being inconsistently applied
  • Fix a cosmetic issue with certain errors not being displayed on the quick detail area
  • Fix a cosmetic issue with backupsets on the View Ticket page if multiple backup accounts are attached
  • Fix a cosmetic issue with sort order for connected event handlers
  • Fix a cosmetic issue with printing the backupjob detail reports and the Customer Detail page

Week ending 2014-10-17

  • Feature: Option to autonegotiate best TLS instead of forcing SSLv3 (System Behaviour page - Data Binding tab)
  • Feature: Support TLS_FALLBACK_SCSV on all MyClient web interfaces
  • Feature: Hover over backupsets in grid to view computer name and highlight backupsets on same computer
  • Feature: Hover display company notes on the Event Log (can be disabled on the System Behaviour page)
  • Feature: Allow running non-FILE-type backupsets from the 'Start backup job' event handler
  • Enhancement: 'Find Errors' system search on the Search Backupsets page now also checks ignore status
  • Enhancement: Include FromQuota and ToQuota in Event Details for 'Permanent change to account quota detected on backup server' event
  • Enhancement: Include AccountQuota in Event Details for 'Send Email' events that are supplied with customer information
  • Enhancement: Alert on more types of SMTP failure
  • Enhancement: Better warning when making API connections with an incompatible SSL/TLS version
  • Remove mini watchlist from the Event Log page
  • Fix an issue with downloading an Autoclient installer immediately after using the wizard
  • Fix an issue with connected events execution order not matching the display order
  • Fix an issue with 'CSRF Error Mismatched Origin Null'
  • Fix an issue with parsing certain malformed XML API responses
  • Fix an issue with the Bandwidth Usage report if servers cannot be contacted
  • Fix an issue with rolling back temporary quota changes made by certain system-level processes
  • Fix a cosmetic issue with hover tips on the Event Log if no Primary Contact has been set

Week ending 2014-10-24

  • (Custom Development)
  • Feature: Update Portuguese translation (thanks!)
  • Feature: Display RPS replication percentage on the Test Connections dialog (experimental)
  • Feature: Link tickets together
  • Feature: Option to send backup reports 'never unless in event handler context'
  • Feature: Search text fields by 'does not start with'
  • Enhancement: Display more specific warning messages for SSL / TLS connectivity issues
  • Enhancement: Include current job status in Backupjob event sources
  • Enhancement: Search Backupjobs new default search for currently running backup jobs
  • Enhancement: Don't display due dates for closed tickets
  • Fix an issue where Primary offices could disable certain important features for themselves
  • Fix an issue with exporting from the Customer List page under certain specific circumstances
  • Fix an issue not applying custom User-Agent in certain legacy network requests
  • Fix an issue with searching text by 'starts with'
  • Fix an issue parsing more types of malformed XML response
  • Fix a cosmetic issue with inconsistent timeout error messages
  • Fix a cosmetic issue with long paths in the remote-command runner
  • Fix a cosmetic issue with backupset information provided from event handlers
  • Fix a cosmetic issue with widget alignment on the homepage for the Modern interface templates

Week ending 2014-10-31

  • (Custom Development)
  • Feature: Option to emphasise smaller fractions on homepage searchwidgets
  • Fix an issue sending long email reports
  • Fix an issue performing certain type of synchronisation on large installations
  • Fix an issue that could cause duplicate backupsets to appear in very specific conditions
  • Fix a cosmetic issue the File Validation Check dialog

Week ending 2014-11-07

  • Feature: Analyse Backupsets
  • Feature: One-click Login button on the Manage Servers page supports IP-whitelisted servers by optionally proxying via MyClient
  • Feature: Event handler to set ticket assignee, allow searching tickets by days/hours since creation
  • Enhancement: Bigger 'edit' button on customer detail pages
  • Enhancement: Reflect download URLs server-side to avoid mixed content warnings if the Customer Portal is embedded into an insecure site
  • Documentation: Price plan syntax
  • Fix an issue with the Restore Applet if the stored password is incorrect
  • Fix an issue with PDF generation on certain servers
  • Fix an issue with unblocking failed access attempts
  • Fix a cosmetic issue with LOGGING display on the Replication Status Monitor
  • Fix a cosmetic issue with sort order on the Manage Servers page

Week ending 2014-11-14

  • Feature: Support connecting to ShadowProtect ImageManager servers (contact support for details)
  • Feature: File Path Encoder
  • Feature: Per-hour monitoring priorities
  • Feature: Search backupsets by size of entire account
  • Enhancement: Recognise more filetypes in the Browse Files page
  • Enhancement: Allow download from the System Notifications page
  • Documentation: WHMCS-plugin documentation mention location of further instructions
  • Fix an issue with accessing proxied servers over HTTP Authentication
  • Fix an issue with email processing compatibility with a recent operating system update
  • Fix an issue with invalid invoice email addresses on the Billing tab
  • Fix a cosmetic issue with CSV formatting in certain exported reports

Week ending 2014-11-21

  • Feature: Allow selecting custom license types on the Server Licenses popup dialog
  • Feature: Search backupsets by days/hours since last non-missed job, hours since last successful job
  • Feature: Bulk clear email report recipients for backup accounts on the View Customers page
  • Enhancement: Increase bcrypt work factor
  • Enhancement: Guard against accounts that appear to be temporarily deleted
  • Enhancement: Automatically detect high-percent discrepancy with cached data and fall back to live data for customer's Backupset grid
  • Enhancement: Warn against more common passwords in password strength meter
  • Enhancement: Better support for old Ahsay accounts with less than six-character passwords (improves Customer Portal and WHMCS plugin)
  • Enhancement: Allow sorting by Backupset Type on the Search Backupsets page
  • Enhancement: 'No backupjobs have run' now displays in Thermometer and email reports as if missed rather than as if error
  • Shadowprotect: Search volumes by reseller
  • Shadowprotect: Connector 1.6.0.0 with new HTTPS tooling and documentation, new service manager GUI
  • Fix an issue with MyClient operator passwords longer than 72 characters
  • Fix an issue with too-long emails preventing further mail queue processing
  • Fix an issue with timezones for recently provisioned MyClient Dedicated customers
  • Fix an issue with cookie detection in cross-origin iframes causing infinite redirection
  • Fix an issue with loading iframes in certain versions of Internet Explorer
  • Fix an issue using the WHMCS plugin with tokens marked as 'Any API'
  • Fix an issue with trying to use certain features after login session expiry
  • Fix an issue with 'treat unchanged as failure' Monitoring Priorities on the Event Log
  • Fix a cosmetic issue with error messages when logging in from a blocked IP address
  • Fix a cosmetic issue with font weighting on the Removed Customers email alert
  • Fix a cosmetic issue with ShadowProtect email reports

Week ending 2014-11-28

  • Feature: Option to send customers' email reports monthly (on 1st, or first Monday)
  • Feature: Display Ahsay Group Policy Shared Quota (disabled for resellers in Permission Group)
  • Feature: Search backupsets by number of jobs on file, search customers by server-side note text
  • Feature: Support Advanced Retention Policies in the Backupset Editor
  • Enhancement: Allow clearing a customer's date sold/started fields
  • ShadowProtect: Respect Permission Group options for quota change, recipients edit, folder reassign
  • Shadowprotect: Connector 1.6.1.0 with improved HTTPS tooling
  • Documentation: ShadowProtect
  • Documentation: Nesting Customers
  • Documentation: Event Handler example - sending monthly email report to customer about month's backup jobs
  • Fix an issue with reseller nesting after using merge/split operations
  • Fix a cosmetic issue with the emphasise-smaller feature
  • Fix a cosmetic issue with built-in Billing Properties

Week ending 2014-12-05

  • Feature: Restore historical settings for individual backup accounts
  • Feature: Option to convert new backupsets' default delta type to Incremental (enabled by default)
  • Feature: Default Custom Fields and Billing Fields on New Account Plans
  • Feature: Option to keep System Notification logs indefinitely (contact Support for details)
  • Feature: Support more ShadowProtect settings in the Backupset Editor
  • Enhancement: Update Italian translation (thanks!)
  • Enhancement: 'Visit URL (POST)' Event Handler also supplies formatted email address
  • Enhancement: Direct link to detail page from Manage System Users page
  • Enhancement: Enable the Customer Portal by default for all newly added backup servers
  • Enhancement: Display warning to clarify sync processes when connecting a new AhsayRDR server
  • Enhancement: Display warning when changing reseller relationships if a cyclic relationship exists
  • Documentation: About Company
  • Documentation: Custom Development
  • Documentation: AhsayRDR
  • Documentation: Reword 'Secure Login Form' and 'Embedding MyClient' documentation pages
  • WHMCS plugin update 1.5: Fix an issue with error message display on invalid username/password
  • WHMCS plugin update 1.5: Fix an issue with special character compatibility on recent versions of WHMCS
  • WHMCS plugin update 1.6: Fix an issue with creating Custom Fields for Username and Password
  • Fix an issue not considering OBS servers with zero accounts as part of automatic server selection
  • Fix an issue validating customer records for deletion in certain specific circumstances
  • Fix an issue allowing generating single-use codes for disabled operators (login was still prevented)
  • Fix an issue with displaying ignored backupsets in the Watchlist email
  • Fix an issue that could cause a delay in calculating reseller relationships
  • Fix an issue that could cause Custom Fields to not be cleared when removing them from the Manage System Behaviour page
  • Fix a cosmetic issue not displaying further error detail when removing customer detail records
  • Fix a cosmetic issue with Auto Added reasons not correctly displaying on certain Watchlist email templates

Week ending 2014-12-12

  • Feature: Price Plan calculations add support for CurrentUsageGB, CurrentUsageUncompressedGB, NumBackupsets macros
  • Feature: Event handler triggered to backupjob if backupset present in backupset search
  • Feature: Option to include username in daily email report subject
  • Feature: Option to include username in custom email templates (n.b. not available in all contexts)
  • Feature: Optional columns for Plan and Plan Name on the View Customers page
  • Enhancement: Rearrange items on the Billing tab to clarify relationship of Plan and Plan Name
  • Enhancement: Proxied page access: Improve compatibility of certain types of request
  • ShadowProtect: Option to hide free space on volume if quota is zero
  • ShadowProtect: Cosmetic redesign links on View Reports pages
  • Documentation: 'Tags, Custom Fields, and Billing Properties'
  • Documentation: Search Widgets
  • Fix an issue with loading policy group information
  • Fix an issue with the Embeddable template in an iframe using Internet Explorer
  • Fix an issue with server names on certain email alerts
  • Fix an issue with invalid styles on certain interface templates
  • Fix a cosmetic issue with an incorrect warning when configuring new Search Widgets across resellers
  • Fix a cosmetic issue not displaying historic account warning on removed customer detail page
  • Fix a cosmetic issue with the Restore archived user profiles page

Week ending 2014-12-19

  • Feature: Search resellers, customers, backupsets by reseller's tags
  • Enhancement: Enhance View Accounts page, experimental conversion to standard search infrastructure
  • Enhancement: Allow dragging to reorder columns in certain grid views
  • Enhancement: Upgrade libraries, upgrade minification pipeline to reduce asset size
  • ShadowProtect: Fix an issue with respecting permission settings for adjusting quota values
  • ShadowProtect: Hide Over Quota warning on email reports for zero-quota accounts where zero-quota is not configured to mean free space on volume
  • Documentation: Timezone reference
  • Fix an issue with overwriting custom fields in new account plan templates if they were also configured for prompt during signup
  • Fix an issue with translations for certain date and time elements
  • Fix an issue not merging ticket associations with the Split/Merge feature
  • Fix an issue changing quota for accounts with corrupt reseller configurations
  • Fix an issue with bulk tagging from the View Accounts page
  • Fix a cosmetic issue with indented text in ticket note display
  • Fix a cosmetic issue with the new View Accounts page
  • Fix a cosmetic issue with merged Ahsay accounts
  • Fix a cosmetic issue with inconsistent popup buttons off the System Settings page

Week ending 2014-12-26

  • (no changes)

Week ending 2015-01-02

  • (no changes)

Week ending 2015-01-09

  • Feature: Search Backupjob Reports now allows search by custom filters from Backupjob search
  • Feature: Search Backupsets by backupjob search
  • Feature: Search Backupjobs by customer tag
  • Feature: Check ImageManager service health (with new ShadowProtect Connector 1.7 release)
  • Feature: Search ShadowProtect volumes by number of errors; optional Folder Status and Errors columns; default Find Errors search
  • Enhancement: Significantly improve ShadowProtect error detection (with new ShadowProtect Connector 1.7 release)
  • Enhancement: Display full error and emphasise missed status on ShadowProtect email reports
  • Fix an issue using the Search Backupjob Reports page with large number of reports
  • Fix an issue that could occur when adding multiple servers with the same name but extra trailing spaces
  • Fix an issue sending alert notifications on quota change if old and new quota values are equal
  • Fix a cosmetic issue with header images in the Customer Portal when not logged in
  • Fix a forensic issue with merging company records

Week ending 2015-01-16

  • Feature: Export API - create auth token and then turn any saved search into CSV via an API request
  • Feature: Express price as a formula on the Billing tab
  • Feature: Option to set account's prices to any saved formula, instead of just the formula linked to the account plan
  • Feature: Choose in Account Plan whether price is (A) fixed at creation time (B) auto updates from fixed formulas, or (C) auto updates from plan settings
  • Feature: Allow reordering account plans
  • Feature: Find unused formulas on the Manage Price Formula page
  • Rename 'price plans' to 'price formula'
  • Documentation: 'External forms and API', 'Backup Reports', 'Getting Started', 'How to pay your MyClient invoice' updated
  • Documentation: Search and Column Selection - Notes - MyClient Ticket System - Accessing private servers
  • Documentation: Statement on CVE-2014-3566 'POODLE'
  • Documentation: Fix some minor cosmetic issues with tables, footers, and viewing historic changelog
  • Fix an issue using the Search Backupjob Reports page for certain warning items
  • Fix an issue authorising API requests for installations with multiple primary offices
  • Fix an issue with logging certain early-stage failures
  • Fix an issue that could occur when attempting to send a backupjob report for a deleted saved search
  • Fix a cosmetic issue with 'Total Subscription' being one refresh behind price calculations
  • Fix a cosmetic issue with price formula names in billing-details-changed notifications
  • Fix a cosmetic issue with search buttons on the View Accounts page in certain versions of Firefox
  • Fix a cosmetic issue with delete icons on the Manage Menu Items page

Week ending 2015-01-23

  • (Custom Development)
  • Feature: Allow setting User Home directory per-reseller
  • Feature: Event Handler to set quota to formula
  • Feature: Event Source for backup account plan changed by reconfigure
  • Feature: Option to use macro replacements in External Form redirect URLs
  • Feature: Allow using current plan name in email templates
  • Feature: Event Sources for merge/split customer records
  • Feature: Dialog box to wait until a File Validation Check has completed
  • Feature: Attach to external service iframe within the Customer Detail dialog - per customer, per backup account, or per reseller
  • Feature: Format BEFORE/AFTER display in the Log Browser into a table, showing highlighted differences, nicer text formatting
  • Feature: Display full error message to administrator when failing to suspend/enable a customer or modify their report recipients
  • Enhancement: Identify trial accounts on the Billing tab if appropriate, add Trial status column to the View Customers page
  • Enhancement: Stronger warning message when creating a cyclic reseller relationship
  • Documentation: Updates to SubAdmin Sync and Price Formula documentation
  • Fix an issue not applying FREETRIAL coupons to some newly-created MyClient accounts
  • Fix an issue with fractional quota values set in any Event Handler
  • Fix a cosmetic issue with page selection in the Log Browser
  • Fix a cosmetic issue with confusing selection controls in a New Account Plan dialog
  • Fix a cosmetic issue with the Quick Search dialog for merged accounts with multiple product types
  • Fix a cosmetic issue with the Quick Search dialog ordering for multiple accounts with the same name

Week ending 2015-01-30

  • (Custom Development)
  • Feature: Display warning on the Manage Servers page for undetected server versions
  • Enhancement: Disable autocomplete on form fields, to prevent accidental password insertion into unrelated fields
  • Enhancement: servermanagerpro.com URLs now use upgraded SHA256 certificate security
  • Documentation: Sync and Refresh
  • Documentation: Updated Event Handler Examples
  • Fix an issue that could occur when setting quota automatically in an Event Handler
  • Fix an issue parsing certain types of malformed XML from the backup server while in the file browser
  • Fix an issue displaying wrong server warnings if the backup server's version was not yet detected
  • Fix an issue that could occur when removing possible items from a custom billing property
  • Fix a cosmetic issue with RSS widgets on the homepage
  • Fix a cosmetic issue with managing a large number of Monitoring Priority rules
  • Fix a cosmetic issue with needing to refresh the Reseller tab before image upload areas appeared
  • Fix a cosmetic issue with ShadowProtect Managed Folder names on Customer Detail pages
  • Fix a cosmetic issue where the recipients editor might not appear for Ahsay accounts merged into a non-Ahsay account
  • Fix a cosmetic issue with fonts used on the History chart

Week ending 2015-02-06

  • Dell Appassure support
  • MyClient Free version is no longer available for new customers. Please upgrade to MyClient Basic, or take a free 30-day trial of any MyClient plan, or contact us for more options
  • Feature: Option to automatically add new ShadowProtect Managed Folders
  • Feature: Daily ShadowProtect Check Folders report
  • Feature: Thermometer bar for ShadowProtect, showing previously reported status X days ago
  • Enhancement: Sort errors/warnings first in customer backup email reports
  • Enhancement: Allow syncing with local and offsite replica containing the same ShadowProtect images
  • Fix an issue with commas in prices with the new price editor on the Billing tab
  • Fix an issue that could occur when removing all backup report recipients
  • Fix a cosmetic issue with built-in alert option layout

Week ending 2015-02-13

  • Feature: MyClient ShadowProtect Connector 1.8.0.0 release, with Shuttle for NAT firewall servers and other improvements
  • Feature: Identify-errors: Register known-bad report lines that will elevate a bad report from Success to Success+Error
  • Feature: Allow new account plan name macro in Welcome email templates
  • Enhancement: Improve performance of creating new tickets attached to specific backupjobs
  • Enhancement: Display Advanced retention policies and 'no more than X hours' in Installation Summary documents
  • Enhancement: Cosmetic redesign the Installation Summary completion page
  • Documentation: ShadowProtect (updated)
  • Fix an issue not sending Single-Use Codes by email if Mail Queue Processing was disabled
  • Fix an issue parsing a certain type of malformed XML that can be sent from the AhsayOBS server
  • Fix a cosmetic issue with obscured quota lines in Appassure usage graphs
  • Fix a cosmetic issue with Monthly schedules in Installation Summary reports
  • Fix a cosmetic issue with backupsets appearing multiple times in the Usage grid on a Customer Detail page
  • Fix a cosmetic issue with character set encoding used in certain system messages
  • Fix a cosmetic issue with the Test Connections dialog

Week ending 2015-02-20

  • (Custom Development)
  • Feature: Option to disable sending Single Use Codes (either entirely, or disable solely email/sms)
  • Enhancement: Allow downloading SetHost.exe from System Maintenance page
  • Enhancement: Add comment to ticket when mail system automatically attaches other account by matched email address
  • Documentation: FAQ (updated)
  • Fix an issue with the ShadowProtect Connector not registering SSL certificates (update 1.8.1.0)

Week ending 2015-02-27

  • (Custom Development)
  • Feature: Select backupsets to include in Installation Summary
  • Enhancement: Improve fallback sync compatibility under certain additional types of backup server failure
  • Enhancement: Link 'view customers' to multiple products on a reseller information area
  • Fix an issue saving the System Behaviour page for certain installations
  • Fix an issue with Installation Summaries
  • Fix a cosmetic issue with Installation Summary generation page
  • Fix a cosmetic issue with options on the New Account Plans dialog
  • Fix a performance issue affecting the USA shared infrastructure

Week ending 2015-03-06

  • (Custom Development)
  • Feature: Display warning on the Manage Servers page for recent sync error
  • Fix an issue with fallback parsing for invalid XML strings containing more than one invalid XML entity
  • Fix an issue with consecutive alerts for ShadowProtect connectors and Appassure cores
  • Fix a cosmetic issue with popup-dialog titles

Week ending 2015-03-13

  • (Custom Development)
  • Feature: Looking Glass - ping, traceroute, dns lookup from MyClient's perspective to help troubleshoot server connectivity issues
  • Feature: Enhanced Password Policies - prevent re-using recent passwords, require certain characters, maximum changes in day interval
  • Feature: Event handler to erase backup account
  • Feature: Blank quota bar style
  • Enhancement: Combined sync button for multiple server product types on the Manage Servers page
  • Enhancement: Button style for padlocks on the backup account settings editor
  • Enhancement: Add ShadowProtect and Appassure statistics and links on the Manage System Users page
  • Enhancement: Standardise terminology for 'Microsoft Windows System Backup'
  • Enhancement: Cosmetic enhance tab style for Customer Detail pages with multiple merged services
  • Enhancement: Error message for invalid SSL certificate point more directly to the resolution procedure
  • Enhancement: Hover service title to see detail when splitting account
  • Enhancement: Click side detail area on Customer Detail page to switch between multiple merged services
  • Enhancement: View Customers link directly to individual service instead of entire customer page
  • Documentation: Fix an issue with incorrect percentage charge for CC service on the Payment Methods page
  • Fix an issue with split/merge accounts
  • Fix an issue with passing through certain errors during second-stage fallback sync procedures
  • Fix an issue with alert statuses for warning icons on the Manage Servers page
  • Fix an issue with searching for ShadowProtect customers by reseller
  • Fix an issue with erasing a reseller office which was set as the default office for a backup server
  • Fix an issue with failing to load the Verify SubAdmin Sync Rules page
  • Fix a cosmetic issue with allowing column reorder on split/merge pages
  • Fix a cosmetic issue with flicker when loading a Customer Detail page that contains many merged services

Week ending 2015-03-20

  • Feature: Additional Ping Targets (either HTTP(s) or ICMP)
  • Feature: Change menu layout to 'Service-based' on System Settings > Menu Items > 'Base item layout'
  • Feature: CAPTCHA for main MyClient login (displayed after configurable failed attempts in configurable time interval)
  • Feature: Option to display missed ShadowProtect backups in email reports as red instead of grey after a configurable time threshold
  • Feature: Allow resellers one-click access to login to their AppAssure cores
  • Enhancement: Display Ahsay version number in red if it is prior to 6.21.2.0
  • Enhancement: Display current time on the Bandwidth Schedules page to assist in resolving scheduling issues caused by incorrect timezone
  • Enhancement: Ping Monitor respect servers' option for Invalid SSL Certificates
  • Documentation: New Articles - Dashboards, Bandwidth Schedules, Backupset Shelf
  • Documentation: Pages with minor updates - URLRewrite, Security Features, Search Widgets, Embedding MyClient
  • Documentation: Updated Server Health Monitor to discuss Alert on API Error, Additional Ping Target, moved into Small Business chapter
  • Documentation: URLRewrite is no longer recommended
  • Documentation: More accurate dates on the Changelog
  • Fix an issue with alerting certain types of API errors on Ahsay backup servers
  • Fix an issue with accessing the Bandwidth Schedules feature
  • Fix an issue with scheduling for the 'Every Hour' event source
  • Fix a cosmetic issue with hover images not displaying on the View Customers (Ahsay) page
  • Fix a cosmetic issue with image alignment on the Manage Servers page

Week ending 2015-03-27

  • Feature: Option to not require password when editing backup account settings
  • Feature: Option to restrict size of temporary quota extensions (already possible to restrict the duration)
  • Enhancement: Display current VAT/GST rate as extra line items in the Billing tab
  • Enhancement: Display current System Default for customers with backup report mode set to System Default
  • Enhancement: Display theme preview on the System Branding page
  • Enhancement: Display more accurate figures on the Document Storage page
  • Enhancement: Merge/standardise Ahsay server health monitor events
  • Enhancement: Allow linking customers for the 'Billing details changed' and 'Customer renamed' events
  • Enhancement: Standardise away from deprecated View Accounts page if there are no legacy saved searches remaining
  • Remove last refresh time tooltip from Customer Detail page
  • Remove Google Earth plugin as it is no longer supported by Google. The Google Maps view remains available
  • Fix an issue setting the final slot of custom fields into New Account Plans
  • Fix an issue selecting a ping host server for sync on the Manage Servers page
  • Fix an issue syncing non-Ahsay backup servers in the Setup Wizard
  • Fix a cosmetic issue with zero-length customer names for AppAssure customers
  • Fix a cosmetic issue with an empty Management menu always appearing
  • Fix a cosmetic issue with missing detail in error messages
  • Fix a cosmetic issue with navigation arrows on the Two-Factor-Authentication and Single-Use Codes pages
  • Fix a cosmetic issue with the Figure template for operators without access to the Watchlist

Week ending 2015-04-03

  • Enhancement: New MyClient installations default to TLS mode
  • Fix an issue with temporary quota increases

Week ending 2015-04-10

  • Feature: Office license report
  • Enhancement: Simplify wording on the Setup Wizard
  • Fix an issue with permissions downloading files from the Mail Queue
  • Fix a cosmetic issue with the Setup Wizard using the widescreen Figure template

Week ending 2015-04-17

  • (Custom Development)
  • Feature: New SEGMENT() function in price plans for easily describing price-breaks
  • Feature: Search tickets by attached to customer with X-type service
  • Enhancement: Remove old price plan syntax, convert all plans to new price plan syntax
  • Enhancement: Apply sort order on commission export report
  • Enhancement: Improve clarity of search options on Tickets page
  • Enhancement: Minor cosmetic improvement for monitor icons, search clauses on the Manage Servers page
  • Enhancement: Remote Command Execution backupsets use reseller's name instead of primary office name
  • Fix an issue using the create-reseller-office API call
  • Fix an issue making bulk changes to an account's Plan setting
  • Fix an issue saving the System Behaviour page on Basic accounts
  • Fix a cosmetic issue with available editor panes for certain backupset types on the Backupset Editor

Week ending 2015-04-24

  • (Custom Development)
  • Feature: Upgrade user password storage system, support updating on-server password (Ahsay)
  • Feature: Support multiple ticket inboxes (moved to Manage Servers page)
  • Feature: Add company-phone macro option to email templates, standardise naming convention
  • Enhancement: Update text for new VMware versions supported in AhsayOBS 6.25.0.0
  • Enhancement: ShadowProtect volumes optional reseller column
  • Enhancement: Open a customer's detail dialog from Merge screen
  • Enhancement: Modify the Test Connections page to better support multiple server product types
  • Documentation: Pricing Setup Guide
  • Website: Upgrade website to HTTPS
  • Website: Rename 'Branding Pack' addon to 'Autoclients + Bannersync' addon
  • Remove the legacy 'URL on new customer' feature in favour of event handlers
  • Fix an issue with tab dependence using export and mailmerge features from the View Leads and View Accounts pages
  • Fix an issue with tag view dialogs on the View Leads and View Accounts pages
  • Fix a performance issue loading per-customer views on the 'Search Backupjobs' page with large stored histories
  • Fix a performance issue loading large Ahsay backup job reports

Week ending 2015-05-01

  • (Custom Development)
  • Feature: Upgrade text editor to 4.x (improved internationalisation, browser compatibility and table editor, paste from Microsoft Word)
  • Default new MyClient installations to the 'Carbon' interface template
  • Fix an issue with HTTPS assertion lifecycle for browsers not supporting HSTS
  • Fix an issue with ticket inbox invalid authentication details, support resync on the Manage Servers page
  • Fix an issue displaying link-local IPv6 address on MyClient servers without IPv6 support
  • Fix an issue with the create-reseller-office API
  • Fix a cosmetic issue with per-operator language preferences on the Restore dialog

Week ending 2015-05-08

  • (Custom Development)

Week ending 2015-05-15

  • Feature: Ticket priorities
  • Feature: Set default Owner for new Ahsay accounts created by reseller
  • Feature: Event handler to set Owner for a customer record
  • Feature: ShadowProtect: option to hide certain folders from the Check Folders report
  • Feature: Event handler to set operator permissions
  • Feature: Event source for new office/operator created via external API
  • Enhancement: Support linking event handlers based on operators and offices
  • Enhancement: Ahsay: improve footer calculations on Customer List page, display in more search scenarios
  • Enhancement: ShadowProtect: allow clicking on the Thermometer bar
  • Enhancement: Display summary sizes on Customer List pages for Appassure and ShadowProtect
  • Standardise available operator lists based on reseller visibility
  • Fix an issue with the 'Connect to backupjob if backupset present in backupset search' filter event (??)
  • Fix a cosmetic issue with loading animation images in certain web browsers
  • Fix a cosmetic issue with long reseller names when splitting accounts
  • Fix a cosmetic issue with writing footer information into the same footer column as the row or page count

Week ending 2015-05-22

  • (Custom Development)
  • Feature: Allow setting local copy retention fields in the Backupset Editor (requires 6.23.0.0 or later)
  • Feature: Allow bulk modifications of Owner and Default Owner fields for resellers on the Manage System Users page
  • Feature: Allow configuring whether each operator is a valid Owner option
  • Feature: Allow custom header for the All Customers email report
  • Feature: Search customers, accounts, resellers by Customer Owner field; search Installation Summary documents by customer properties
  • Feature: New option to set reseller's default owner to inherit from reseller's own owner setting
  • Feature: New Permission Group option to configure whether resellers can modify the Owner field via the Customer dialog
  • Feature: New Event Handler to set an operator's email settings
  • Enhancement: Toggle more field restrictions on the Backupset Editor to better match available ACB capabilities
  • Enhancement: Rename 'User Owner' to 'User SubAdmin' on the View Customers page to reduce confusion with Customer Owner field
  • Enhancement: Improve error messages on certain types of network failure
  • Enhancement: Improve clarity of tooltip when writing custom billing formula on the Billing tab, add example
  • Enhancement: Improve consistency of the search system on certain legacy pages
  • Enhancement: Improve field layout in the backupset editor to more closely match OBM software
  • Enhancement: Allow numbers written with leading decimal period in formula expression parser (e.g. '.5' instead of '0.5')
  • Enhancement: Allow searching on the Manage Price Formulas page
  • Fix an issue with Firefox applying password autocompletion to wrong fields
  • Fix an issue loading saved searches on the View Accounts tab if certain custom product support was present
  • Fix an issue that could prevent saving new AppAssure cores
  • Fix an issue that could occur with passing record visibility to the 7-day Report and the View Customers export
  • Fix a cosmetic issue with table layout when a large number of columns are present
  • Fix a cosmetic issue with confusing default search item for the View Tickets page
  • Fix a cosmetic issue with billing properties not being ordered alphabetically
  • Fix a cosmetic issue with the scrollbar position in the Backupset Editor in Firefox
  • Fix a cosmetic issue with the Customer Portal when embedded into an area with small horizontal width
  • Fix a minor performance issue with stylesheet files

Week ending 2015-05-29

  • (Custom Development)
  • Feature: Option to show Province and Owner fields on the Customer Detail page
  • Feature: Add additional services to existing customer (replaces lead conversion workflow)
  • Enhancement: Add hover explanation to Include In Owner Field option
  • Enhancement: Add message to the Secure Storage dialog if a customer's password is stored without the customer's knowledge
  • Enhancement: Prevent modifying Encryption Key settings for existing backupsets
  • Enhancement: Display backupset Encryption Key setting in a more standard format
  • Enhancement: Display load-saved-searches option at all times
  • Enhancement: Total untaxed column on the Invoice Report
  • Fix an issue with the Backupset Editor
  • Fix an issue with certain search clauses
  • Fix an issue with astral unicode character support (emoji / non-BMP codepoints)
  • Fix an issue that could prevent clearing passwords from the Secure Storage dialog
  • Fix a cosmetic issue with inconsistent field selection on customer dialogs after certain workflows
  • Fix a cosmetic issue with missing translations for native system errors on certain Dedicated servers
  • Fix a cosmetic issue with the Edit Operator dialog
  • Fix a cosmetic issue with field visibility on the Backupset editor
  • Fix a cosmetic issue with the Quick Links footer when a dialog window is open
  • Fix a cosmetic issue with the save link on a search panel if no clauses are present
  • Fix a performance issue when searching backupjobs by 'Days since job start'
  • Fix a performance issue when large amounts of emails are simultaneously added to the Mail Queue

Week ending 2015-06-05

  • Enhancement: Always display the Report feature on the View Customers page
  • Enhancement: Alert when waiting for File Validation Check exceeds timeout
  • Enhancement: Indicate preference for SHA256 in CSRs generated by https://www.myclientglobal.com/ssl_certificate/
  • Move the 'Add services' link to the Customer Detail page out of the dialog window
  • Update text editor component, update https://support.myclientglobal.com software
  • Fix an issue with performing certain actions
  • Fix a cosmetic issue with consecutive spaces on backup reports (Ahsay)
  • Fix a cosmetic issue with confusing wording on the File Validation Check and the Check Online Status dialog windows
  • Fix a cosmetic issue with scrolling the background while a dialog is open
  • Fix a regression preventing changing colours when editing text- and email- templates
  • Fix a performance issue when searching backupjobs by 'Hours since job start'

Week ending 2015-06-12

  • (Custom Development)
  • Feature: Backup report schedules for second, third, fourth Monday in a month
  • Feature: Separate permissions for temporary quota increase/decrease
  • Feature: Search customers by most recent successful backup job
  • Enhancement: Cosmetic redesign the Add Services workflow
  • Enhancement: Convert Pending account directly from customer detail page
  • Enhancement: Display empty ShadowProtect and AppAssure records in red if no child volumes/machines are present
  • Fix a cosmetic issue with inconsistent design for removing ShadowProtect and AppAssure records
  • Fix a cosmetic issue with unclear naming for certain fields regarding temporary changes; certain numeric-comparison search conjugations; and certain event handlers for Ahsay
  • Fix a cosmetic issue with reseller visibility
  • Fix a cosmetic issue with corrupted characters appearing in the password storage dialog if no password was saved
  • Fix an issue with the interaction between certain password fields and browser password managers
  • Fix an issue with downloading client software from the Customer Portal in an iframe in certain web browsers (Ahsay)

Week ending 2015-06-19

  • (Custom Development)
  • Enhancement: Easily add first customer contact
  • No longer accept support tickets via https://support.myclientglobal.com/ ; support requests should use https://www.myclientglobal.com/enquiry_form/ instead
  • Fix an issue with non-HTTPS software download links
  • Fix an issue with certain large backupjob result pages
  • Fix a cosmetic issue with backupjob reports in Mozilla Firefox
  • Fix a cosmetic issue with moving dialog windows
  • Fix a cosmetic issue with usernames in support tickets created via the Customer Portal

Week ending 2015-06-26

  • (Custom Development)
  • Feature: Allow working on backupsets directly from the Search Backupsets and My Tickets pages
  • Feature: Callback email notification on tickets
  • Feature: Report overview of technician ticket performance
  • Feature: Ignore backupset until next job / next successful job
  • Feature: 'Search backupjob reports' allow searching by file path
  • Feature: Allow export on the View Customers and View Volumes pages (ShadowProtect, AppAssure)
  • Feature: Add default saved search for graphical '30-day overview' on the Search Backupsets page
  • Feature: Add Permission Group option to allow resellers to see the Trial Status column on the View Customers page
  • Feature: Add Permission Group option to prevent resellers from unmasking Windows authentication credentials on the Backupset Editor
  • Feature: Add more audit logs for certain operator actions
  • Feature: Add up to 17 columns to the View Accounts page, allow searching by total subscription, active-and-unsuspended Ahsay accounts, make all columns optional
  • Feature: Add 'created' and 'closed' time columns on the My Tickets page
  • Enhancement: Allow searching tags by 'not tagged with'
  • Enhancement: Group the Password Audit feature by reseller
  • Fix a cosmetic issue with certain generated PDF reports
  • Fix a cosmetic issue with -1 licenses appearing on homepage license widget
  • Fix a cosmetic issue with field appearance in certain exported views
  • Fix a performance issue with default page views on Search Backupjobs views across multiple products
  • Fix a performance issue that could impact long-running progress bar dialog windows

Week ending 2015-07-03

  • (Custom Development)
  • Feature: Option to restrict Custom Pages and Ticket Report to current office
  • Feature: Additional columns and search options on the View Accounts page
  • Feature: Option for SMTP gateway whether or not to verify remote SSL certificate
  • Remove SSLv3 fallback and associated options from all servers
  • Fix an issue with embedding MyClient iframes in certain versions of Internet Explorer
  • Fix an issue saving the System Behaviour page with invalid SMTP server configuration
  • Fix a cosmetic issue with Ahsay backupsets appearing on the Customer Detail page
  • Fix a cosmetic issue with the backupset editor in certain versions of Internet Explorer
  • Fix a cosmetic issue with printing MyClient pages containing table views
  • Fix a cosmetic issue with managing Ahsay servers
  • Fix a cosmetic issue with large numbers of saved searches on table views
  • Fix a cosmetic issue with overlong backupset names on report views

Week ending 2015-07-10

  • Feature: Add new customer email report templates including historical data for the last week, fortnight, month
  • Feature: Option to send customer report fortnightly, and on alternating fortnights
  • Feature: API to manage Ahsay accounts
  • Feature: API to test connectivity to MyClient installation
  • Feature: Option to exclude root folders from Potentially Unmanaged Folder Check (ShadowProtect)
  • Enhancement: Change XML format for API output. The new format will now parse correctly, but it is incompatible with any old callers that opted in to use the XML format.
  • Enhancement: Update terminology used on POP3 Ticket Inbox configuration to better match other product terminology
  • Fix an issue that could impact loading long backup job reports (Ahsay)
  • Fix an issue loading the Verification Failures dialog window (ShadowProtect)
  • Fix an issue with searching customers by usage percent (ShadowProtect)
  • Fix a cosmetic issue with overly long reseller or customer names
  • Fix a cosmetic issue with the example POP3 Ticket Inbox configuration
  • Fix a cosmetic issue that could cause blank names on backupsets (Ahsay)

Week ending 2015-07-17

  • (Custom Development)
  • Enhancement: New navigation headers throughout the System Settings area
  • Enhancement: Functional partity for graphs across products (improves ShadowProtect / AppAssure)
  • Fix an issue with scheduling customer email reports for monthly on alternate mondays
  • Fix a cosmetic issue with returning to the Customer Detail page from an Ahsay backup job report if multiple services are present
  • Fix an security issue with a certain report (thanks R.S. for your responsible disclosure)

Week ending 2015-07-24

  • (Custom Development)
  • Feature: S/MIME sign outgoing emails
  • Feature: Event Source for ShadowProtect quota changed
  • Feature: Promote existing customer record to reseller via the Add Service dialog
  • Enhancement: Group all Event Handler options by category
  • Enhancement: Display event handler's group name in dropdown when selecting source for complex event
  • Enhancement: Indent brackets to improve clarity when making a custom search
  • Enhancement: Cosmetic enhance the System Maintenance page to use the new style breadcrumb navigation
  • Enhancement: Move the 'import resellers' feature to the Manage System Users page, to better accommodate multiple backup server products
  • Fix an issue that could exacerbate the ticket system repeatedly creating new tickets for incoming bounce messages, by using Reply-To instead of From on outgoing messages
  • Fix an issue creating resellers if an invalid default subreseller permission group is configured
  • Fix an issue setting invalid default reseller permission group when converting from a Lead to a Reseller
  • Fix an issue tagging customers from the View Accounts page
  • Fix an issue with processing removed customers via the Refresh button
  • Fix an issue with selecting report email frequencies
  • Fix a cosmetic issue with loading storage and upload history graphs in the Customer Portal
  • Fix a cosmetic issue with option titles for Monthly reports
  • Fix a cosmetic issue with inconsistent page titles on the Manage Event Handlers page
  • Fix a cosmetic issue with handling overly long customer names on the Customer Detail page

Week ending 2015-07-31

  • (Custom Development)
  • Feature: Allow setting email report template on a per-customer basis
  • Feature: Save your custom column selection (use tickbox when setting custom columns; configure default on/off via the My Account page)
  • Feature: Option in the Reseller Permission Group to prevent making changes with the Backupset Editor
  • Enhancement: Display more storage granularity on the 'About This Installation' page
  • Enhancement: ShadowProtect event sources provide customer record details to event handler
  • Enhancement: Hide misleading 'encryption key' display in the Backupset Editor
  • Enhancement: The 'send' button on the 'Reports: Preview' dialog now sends regardless of configured report frequency
  • Fix an issue with Monthly report frequencies
  • Fix a cosmetic issue with the Backupset Editor on the Schedule tab
  • Fix a cosmetic issue with how 'System Default' hierarchies were presented in email report options
  • Fix a cosmetic issue with loading saved searches containing closing brackets

Week ending 2015-08-07

  • Feature: Allow modifying existing Event Handler rules
  • Feature: Send SNMP trap from an Event Handler
  • Enhancement: Expose additional VMWare options in the Backupset Editor (Ahsay 6.25.0.0 and later)
  • Enhancement: Continue with Bannersync even when unable to prune unused autogenerated AdGroups
  • Enhancement: Cosmetic redesign download buttons on the Autoclient page
  • Fix an issue that could cause severe slowdowns for searches on the 'Search Backupsets' page for certain specific queries in large MyClient installations
  • Fix an issue where certain methods of creating a reseller could result in invalid permission group links
  • Fix an issue with the 'My Watchlist' saved search on the 'Seach Backupsets' page if the ability to Ignore backupsets was disabled for the logged-in reseller permission group
  • Fix an issue where certain methods of creating an Autoclient could result in invalid Autoclient base URL links
  • Fix a cosmetic issue with some tickets appearing twice on the Customer Detail page
  • Fix a cosmetic issue with loading invalid search widgets on the homepage (Ahsay)

Week ending 2015-08-14

  • Feature: Allow setting multiple per-recipient style and frequency options for customer email reports on the People tab (Ahsay)
  • Feature: Replace 'Event Log'/'Watchlist'/'All Customers' reseller email system with flexible reports (Ahsay)
  • Feature: Virus scan incoming emailed ticket attachments and all uploaded files. It may take a few seconds longer to upload files on a Customer Detail page.
  • Feature: Event handler source for blocked virus
  • Feature: Allow hover management system on the Search ShadowProtect Volumes page
  • Feature: Search customers by oldest/newest software version in use amongst their backupsets (Ahsay)
  • Feature: Search backupsets by number of files (active or in retention) (Ahsay)
  • Enhancement: Log more errors on Shuttle failure (ShadowProtect)
  • Enhancement: Show virus scanner version and definition update status on the 'About this installation' page.
  • Fix an issue using certain MyClient API features from within a legacy HTA context
  • Fix an issue overcoming warnings when running Bannersync on a partially uncooperative server (Ahsay)
  • Fix an issue with the View Customers page when using multiple 'usage change percent' search clauses (Ahsay)
  • Fix an issue with per-volume note permission (ShadowProtect)
  • Fix a cosmetic issue with disappearing names for backupsets with backup jobs that had not completed in over 48 hours (Ahsay)
  • Fix a cosmetic issue with object placement on the People tab for customer records with both reseller and backup account services (Ahsay)
  • Fix a cosmetic issue with the Classic Multi-Customer email report hiding all results in certain cases (Ahsay)
  • Fix a cosmetic issue with storage graphs clamping at the top of the Y-axis (ShadowProtect)

Week ending 2015-08-21

  • Feature: Publicly unveil MyClient for Asigra! Register your interest on https://www.myclientglobal.com/asigra/ .
  • Feature: Trigger event handler on fail to deliver email via SMTP
  • Feature: Prompt to overwrite existing saved search
  • Enhancement: Fast link to 'all'/'default'/'none' when viewing the Server Licenses dialog
  • Enhancement: Update Connector suite to 1.8.2.0 (ShadowProtect)
  • Fix an issue that could prevent communicating with Shuttle 1.8.1.0 (ShadowProtect)
  • Fix an issue with recovering from certain failure conditions that could potentially impact Backupset sync (Ahsay)
  • Fix an issue with using the spacebar button when a popup is open containing a dropdown item
  • Fix an issue with entering invalid characters into a price field on the Billing tab
  • Fix a cosmetic issue when editing time-based and checkbox-based options in an Event Handler
  • Fix a cosmetic issue with blank rows on the 'About this installation' page
  • Fix a cosmetic issue that could occur with graph display

Week ending 2015-08-28

  • (no changes)

Week ending 2015-09-04

  • Feature: New Server Status page https://www.myclientglobal.com/server_status/ linked when contacting us about a hosted infrastructure outage
  • Feature: Allow more use of the 'add service' link to reseller operators
  • Enhancement: Display permanent quota and temporary quota on billing tab
  • Fix an issue with certain repair process for backupsets (Ahsay)
  • Fix an issue with misleading HTTP codes used on error messages
  • Fix an issue with automatic pricing rules and temporary quota changes
  • Fix an issue with updating a customer's password on the backup server

Week ending 2015-09-11

  • Feature: Allow searching backupsets by suspension status, client-only status, and whole customer's size (Asigra)
  • Feature: Allow searching backupjobs by more backupset properties (Asigra)
  • Feature: New resync option on Manage Servers page to retrieve additional less-frequent data (Asigra)
  • Feature: Display total managed folders and total volumes on the View Customers page (ShadowProtect)
  • Feature: Send diagnostic email to administrative alert contact if a customer attempts signup on a misconfigured New Account Plan (Ahsay)
  • Enhancement: Display 'Backup reports are disabled for all reseller customers' when configuring email reports, to match Ahsay behaviour (ShadowProtect)
  • Enhancement: Event Handler to create ticket will now attach customer to ticket if customer was present in the Event Source
  • Enhancement: Add additional warnings when an Autoclient profile is misconfigured (Ahsay)
  • Enhancement: Clarify unclear wording when storing passwords for a customer (Ahsay)
  • Fix an issue impacting sync for backupsets and backupjobs only appearing on DS-Client side of DS-NOC (Asigra)
  • Fix an issue with one-click server login (Asigra)
  • Fix an issue with filesystem handling that could rarely impact various features
  • Fix a cosmetic issue with missing connection arrow for certain types of event handlers
  • Fix a cosmetic issue with user-supplied HTML/CSS overwriting global HTML/CSS on the Home page
  • Fix a cosmetic issue with group sort order on the Manage Event Handlers page
  • Fix a cosmetic issue with backupsets erroneously appearing as suspended (Asigra)
  • Fix a cosmetic issue with zeroed cells on the View Customers page (ShadowProtect)
  • Fix a cosmetic issue with backupset names in hover contexts (Asigra)

Week ending 2015-09-18

  • (Custom Development)
  • Remove support for specific combination of Windows XP + Internet Explorer 6/7/8. Please upgrade Windows version, or use a different web browser.
  • Remove support for specific combination of Windows Vista + Internet Explorer 7. Please upgrade Windows version, or use a different web browser.
  • Documentation: New 'Operator Passwords' page, updated 'Moving Accounts between AhsayOBS servers' page
  • Fix an issue with newly generated accounts created via the WHMCS plugn (Ahsay)
  • Fix an issue with backupsets appearing only on the DS-Client side of the DS-NOC (Asigra)
  • Fix a cosmetic issue with multiple variants of system error statuses returned from backup server (Ahsay)
  • Fix a cosmetic issue with periodic schedule display in Installation Summary documents (Ahsay)

Week ending 2015-09-25

  • (Custom Development)
  • Feature: Protect saved searches against deletion/modification
  • Feature: API for adding new operator additional optional parameter to set operator's password
  • Feature: Display time of last CRC check on the File Validation Check dialog, separate to time of last rebuild (Ahsay)
  • Feature: Allow searching View Accounts page by duplicate customer name
  • Feature: MyClient ShadowProtect Connector 1.9.0.0 release, in preparation for automatic shuttle registration support (ShadowProtect)
  • Enhancement: Hide Shuttle-based connectors by default on the Mange Servers page - show by clearing the saved search (ShadowProtect)
  • Enhancement: Return prefix matches first in the Quick Search bar (e.g. search for XYZ now returns XYZabc,abcXYZ instead of alphabetical abcXYZ,XYZabc)
  • Fix an issue with the external login form widget (Ahsay)
  • Fix an issue with the generate-password link when resetting operator password or setting operator password for the first time
  • Fix an issue with automatically generated passwords not necessarily meeting system password length restrictions
  • Fix an issue with links on the History dialog (Ahsay)
  • Fix an issue with missing server type search options on the Manage Servers page
  • Fix an issue with the 'refresh all' link on the Test Connections dialog
  • Fix a cosmetic issue with software logo images on the Manage Servers page for licensees with multiple product support
  • Fix a cosmetic issue with inconsistent currency symbol alignment on the Billing tab
  • Fix a cosmetic issue with option ordering on the Text Templates page
  • Fix a cosmetic issue with dialog links missing their dialog hint icon suffixes on the Customer Detail page

Week ending 2015-10-02

  • Feature: Spatial query support - configure geographic regions on the System Settings page, then search on the View Accounts page
  • Feature: Option to convert current 1024-base 'GB' display into either 1000-base 'GB' (SI standard), or 1024-base 'GiB' (IEC standard)
  • Feature: Remotely revoke a connector from a shuttle (ShadowProtect)
  • Feature: Remotely add a connector to a Shuttle for an existing account record (ShadowProtect)
  • Feature: MyClient ShadowProtect Connector 1.9.1.0 release, improves performance of long-running Shuttle servers (ShadowProtect)
  • Feature: Display, and allow searching by, the number of reseller offices to which a plan is available on the New Account Plans page
  • Feature: Event handler to connect to customer records from a search on the View Accounts page
  • Enhancement: More accurately track remote Shuttle software version
  • Enhancement: Include Shuttles directly on the Test Connections dialog (ShadowProtect)
  • Documentation: Update documentation and sample code for the API Methods page
  • Fix an issue with alert notification when automatically unlocking locked user (Ahsay)
  • Fix an issue with temporary quota change permissions (Ahsay)
  • Fix an issue with elongated timeout periods for connectors behind shuttle (ShadowProtect)
  • Fix an issue with passed data for the Account Quota Changed event handler (ShadowProtect)
  • Fix a cosmetic issue with column sorting being unavailable on the New Account Plans page
  • Fix a cosmetic issue with protecting a built-in system search
  • Fix a cosmetic issue with subtitle information about zero quota if the meaning has been customized (ShadowProtect)
  • Fix a cosmetic issue with bad or unknown server versions on the Manage Servers page (ShadowProtect)
  • Fix a cosmetic issue with unclear ordering on the Test Connections dialog

Week ending 2015-10-09

  • Feature: Option to make two-factor authentication mandatory
  • Feature: 'Add Customer' workflow supports non-Ahsay plans
  • Feature: Event handler for when a Ticket Inbox configuration is changed
  • Feature: Event handler to send message to HipChat - https://www.hipchat.com/
  • Feature: Allow searching the Manage Servers page by whether a Ticket Inbox is disabled
  • Enhancement: More clearly emphasise when a Ticket Inbox is disabled on the Manage Servers page
  • Enhancement: Update timezone information used for communicating with Connector software (ShadowProtect)
  • Enhancement: Email bounce messages now go to the configured reply address. (This may increase the number of bounce messages you receive, but the underlying volume is unaffected)
  • Enhancement: Send alert if the reply address is misconfigured
  • Enhancement: After completing Add Customer workflow, add link to create additional customer
  • Website: Clarify US/EU server choices when signing up, regarding the recent Safe Harbour overruling
  • Fix an issue with ShadowProtect-type backup jobs initially appearing missed (Ahsay)
  • Fix a cosmetic issue with the New Account Plans page if a plan is not available to any reseller offices
  • Fix a cosmetic issue with the About This Installation page
  • Fix a cosmetic issue with overly-wide images when creating a new account on the Add Customer page

Week ending 2015-10-16

  • Feature: Sign up new ShadowProtect customers, with automatic Shuttle registration (ShadowProtect)
  • Feature: Monitoring Priority option to hide from email reports (ShadowProtect and Ahsay)
  • Feature: Administrative recovery feature on the System Maintenance page to download stored backupset metadata (Ahsay)
  • Feature: Download all profile.xml files for a server, from the Manage Servers page > {select server} > Status tab (Ahsay)
  • Feature: Event handler 'Send customer search as report' new template 'Full Detail' to use full table view, including custom columns
  • Enhancement: Preserve lead import metadata when converting lead to account
  • Enhancement: Improve error messages on the Test Connections page for Shuttles with incorrect password (ShadowProtect)
  • Enhancement: Display correct last known status for suspended backupsets, and sort to the bottom of Customer Detail pages (Asigra)
  • Enhancement: Use separate fields for multiple SMS recipients and email alert recipients on the System Behaviour page
  • Fix an issue with unreliable servers by increasing backoff before retrying failed requests (Asigra)
  • Fix an issue syncing a particular variety of misconfigured DS-Client (Asigra)
  • Fix an issue that could occur if the embedded signup form was used with only a single plan available
  • Fix an issue with the 'Attach reseller office to ticket' event handler
  • Fix an issue with column selection when an administrative security context loads saved searches for another reseller
  • Fix a cosmetic issue with allowing invalid email addresses on the My Account page
  • Fix a cosmetic issue with the print button on the Map interface
  • Fix a cosmetic issue with default zoom levels on the Map interface
  • Fix a cosmetic issue with nonspecific links when navigating from the View Backupsets page to the Customer Detail page (Asigra)
  • Fix a cosmetic issue with unsorted data when loading saved searches

Week ending 2015-10-23

  • (Custom Development)
  • Feature: Experimental new theme 'Figure/segments'
  • Enhancement: Improve usability of LDAP interface
  • Documentation: Asigra (technical overview)
  • Documentation: Additional suggestions on the Email Deliverability page
  • Fix an issue with loading saved searches in non-search contexts
  • Fix an issue with reporting SMTP failures by email

Week ending 2015-10-30

  • (Custom Development)
  • New https://www.myclientglobal.com/ website design
  • Feature: Automatically back up Profile.xml files from your AhsayOBS servers to MyClient on 7-day rotation.
  • Feature: Installation Summary layout profiles
  • Enhancement: Update WHMCS plugin to 1.8 (fixes a number of issues with WHMCS 6.x series)
  • Enhancement: Additional help text when tagging customers via the detail dialog
  • Fix an issue including ticket response markers on callback emails
  • Fix an issue with a regression when making new search queries filtered by MB size
  • Fix a cosmetic issue with miscategorised 'Event triggered connected to backupset' event handler
  • Fix a cosmetic issue with the File Validation Check dialog if the time of last CRC check cannot be determined
  • Fix a cosmetic issue with cursor behaviour on the Manage Servers page
  • Fix a cosmetic issue with inconsistent design on the Manage Servers page for individual product features (ShadowProtect)

Week ending 2015-11-06

  • (Custom Development)
  • Feature: Support secure LDAPS when integrating LDAP logins
  • Feature: Update Spanish translation
  • Enhancement: Audit log when reseller was changed by an event handler
  • Fix an issue removing saved searches on certain pages
  • Fix an issue with certain types of concurrent network requests to certain backup server products
  • Fix an issue with adding duplicate daily reports to an operator
  • Fix an issue deleting the last backup report recipient (Ahsay)
  • Fix a cosmetic issue with usernames on the Download Software page (Ahsay)

Week ending 2015-11-13

  • Feature: Remove file/folder from all backupjobs in history (Ahsay)
  • Feature: Search backupjobs by start/end hour (Ahsay)
  • Feature: Update ShadowProtect Connector to 1.10.0.0 - Support running Shuttle on Linux (ShadowProtect)
  • Feature: New obsintercept software to recover client passwords - https://www.myclientglobal.com/obsintercept/ (Ahsay)
  • Feature: New obs-ldapd software to synchronise client passwords with LDAP - https://www.myclientglobal.com/obsldapd/ (Ahsay)
  • Fix an issue with client-only backupsets on very large DS-NOC servers (Asigra)
  • Fix an issue with client-only suspension heuristics if the DS-NOC is unable to supply accurate information (Asigra)
  • Fix a cosmetic issue with untranslated text while logging in

Week ending 2015-11-20

  • (Custom Development)
  • Feature: Option to use Gio/Go as byte description suffix (France)
  • Feature: Search backupsets by backupset not appearing in backupjob search (Ahsay)
  • Feature: Update Spanish translation
  • Fix an issue with configuring the 'Tickets (full)' homepage widget
  • Fix an issue with background task scheduling
  • Fix an issue that could very rarely occur with Group Policy backupsets or duplicate usernames (Ahsay)
  • Fix an issue with removing the last backup report recipient (Ahsay)
  • Fix an issue not preserving the time certain specific errors first occurred (ShadowProtect)
  • Fix a cosmetic issue with the 'why?' link if the Connector server is unavailable (ShadowProtect)
  • Fix a cosmetic issue with the Quick Customer Find box
  • Fix a cosmetic issue with missing menu items if multiple backup products are given the same brand name
  • Fix a cosmetic issue with non-positive currency displays in table views
  • Fix a cosmetic issue with converting leads to accounts
  • Fix a cosmetic issue where the button to protect a saved search was appearing in situations that it could not be used in

Week ending 2015-11-27

  • Website: MyClient Self-Hosted - https://www.myclientglobal.com/selfhosted/ - contact us for early application
  • Website: Live Demo site updated to include ShadowProtect, Asigra, Appassure sample data - http://publicdemo.servermanagerpro.com/
  • Feature: Support monitoring v6 clients backing up to a v7.4.3.x AhsayCBS server. We're working with Ahsay to bring you full AhsayCBS v7 support, available soon!
  • Feature: Allow searching backupsets by number of consecutive successes or failures (Asigra)
  • Enhancement: Display service tab text in red if the account is suspended (Ahsay)
  • Fix a performance issue with sending large email messages
  • Fix an issue not setting AdGroup and Owner under certain conditions for accounts created via WHMCS (Ahsay)
  • Fix an issue with the 'Full Detail' template on the customer report event handler if a saved search did not use custom columns
  • Fix an issue with the Backupset Editor and One-Click Server Login on v7.4.3.x servers (Ahsay)
  • Fix an issue with API export from the View Customers page (Ahsay)
  • Fix a cosmetic issue with the Manage Servers page for v7 servers (Ahsay)
  • Fix a cosmetic issue with extra images on the verification list dialog (ShadowProtect)
  • Fix a cosmetic issue with backupset and computer names for backupsets managed by a Linux DS-Client (Asigra)
  • Fix a cosmetic issue with server exception codes appearing in error messages (Asigra)
  • Fix a cosmetic issue with the System Maintenance page

Week ending 2015-12-04

  • Feature: Support rearranging search clauses up and down
  • Feature: Configuration File Decoder updated to support Ahsay v7 .obm/config/settings.sys file
  • Feature: Update Spanish translation
  • Feature: New Event Handlers for Asigra - add note to backupset ; search and connect by backupset ; email backupset report
  • Feature: Menu-initiated trigger Event Handler
  • Enhancement: Nicer URLs for the Customer Portal (Ahsay)
  • Enhancement: Test Connections also check the User Home monitor (Ahsay)
  • Enhancement: A range of small performance improvements
  • Website: Allow linking directly to a single changelog entry
  • Fix an issue with not being able to save certain event handler combinations
  • Fix an issue with certain GB-based search clauses
  • Fix an issue with the Company Report event handler if the 'Send report even if no data' option was disabled
  • Fix an issue with 'Permissions'-type backupsets (Asigra)
  • Fix an issue with CSV import for customer account details
  • Fix an issue with the Discrepancy Scan dialog (Ahsay)
  • Fix an issue with selecting a mailmerge template
  • Fix a cosmetic issue with breadcrumb navigation on the settings pages while using non-english translations
  • Fix a cosmetic issue with MyClient installations missing Ahsay product support
  • Fix a cosmetic issue with the Browse Installation Summaries page
  • Fix a cosmetic issue with overflowing content when previewing an email on the Mail Browse History page
  • Fix a cosmetic issue with showing a blank checkbox while attempting to set table columns for always-enabled columns with blank column headers
  • Fix a cosmetic issue with remembering form field values on the Configuration File Decoder page

Week ending 2015-12-11

  • Feature: Event handler for backupjob completed (Asigra)
  • Ahsay v7 Compatibility: Remove AdGroup, File Validation Check, Profile.xml Backup options
  • Ahsay v7 Compatibility: Automatically retrieve CBS server timezone
  • Ahsay v7 Compatibility: Fix issues with browsing user log, and with syncing list of system users
  • Fix a performance issue with first-time load for certain homepage widgets
  • Fix a performance issue with stalled background sync jobs
  • Fix a performance issue with buffering of CSV result rows
  • Fix a cosmetic issue with wrong text description on the Profile.xml Backup page
  • Fix a cosmetic issue with missing columns in the 'save view' export

Week ending 2015-12-18

  • (Please be aware that owing to the holiday period, updates from this week may be delayed reaching your installation.)
  • Feature: New 'Modern (custom)' theme with customisable accent colour
  • Feature: Update WHMCS Plugin to 1.9 (improves compatibility with custom WHMCS 6.x themes)
  • Feature: Add right-click context menu to the View Customers page for quick actions (Ahsay)
  • Enhancement: Redesign settings page
  • Enhancement: New icons on all dialog windows
  • Enhancement: Clarify menu items when multiple products are supported; simplify menu items when only a single product is supported
  • Design: Remove gradients from homepage widgets
  • Fix a cosmetic issue with graph legends overlapping actual data points (Ahsay)
  • Fix a cosmetic issue with no search clauses appearing on the Regions page
  • Fix a cosmetic issue with renaming non-Ahsay services if 'Customer metadata sync method' option was enabled
  • Fix a cosmetic issue with the 'browse files' page in the Live Demo portal
  • Fix a cosmetic issue with confusing error message when connecting to a 7.3.x.x server (please upgrade to 7.5.x.x or later)

Week ending 2015-12-25

  • (no changes)

Week ending 2016-01-01

  • (no changes)

Week ending 2016-01-08

  • (no changes)

Week ending 2016-01-15

  • (no changes)

Week ending 2016-01-22

  • Feature: New theme 'Graphite'
  • Feature: Custom column ordering is saved along with saved search
  • Feature: Bulk ticket editor
  • Feature: Allow resellers with permission to create sub-resellers, to also manage operator accounts in their own reseller office
  • Feature: Mandatory two-factor authentication is now a per-permission-group setting instead of a global setting
  • Feature: Add 'Renewal Month' column on the View Accounts page
  • Feature: Add Ahsay-specific columns (Plan Name, Username, Data Size, Retention Size) to the View Accounts page
  • Feature: Update WHMCS Plugin to 1.10 (Fix an issue with reading server URLs, isolate and document template behaviour)
  • Feature: Dashboard tiles now zoom in for more detail, and click through to the Customer Detail page
  • Enhancement: Allow toggling remaining columns on the View Accounts page
  • Enhancement: Dashboard Server widget now applies only to backupsets in the current dashboard
  • Enhancement: Display separate 'Success (no changes)' status for light-green areas when on a dashboard
  • Enhancement: Add a message explaining configuring branding images when multiple brandsets are configured for an installation
  • Enhancement: Compatibility: Work around corrupt backupset profile information sent by an Ahsay v7 server
  • Enhancement: Compatibility: Improve support for backupjobs made by an Ahsay v7 client to multiple destinations
  • Enhancement: Improve performance of loading large table views
  • Enhancement: Improve performance of exporting large CSV files
  • Enhancement: Hide excessive entries from the homepage Activities widget (significant performance increase for larger installations)
  • Fix an issue with backupjob reports not loading on Ahsay v7 servers
  • Fix an issue with the Quota Restriction List option in a Permission Group
  • Fix an issue with loading the Customer Detail page via WHMCS or a third-party plugin integration
  • Fix an issue with unauthorised view of ShadowProtect accounts in the Managed Folder reassignment dialog
  • Fix an issue with self-hosted installations failing to connect to database after recovering from a simulated license violation
  • Fix an issue with replacing branding images
  • Fix an issue with the Run Backup dialog
  • Fix an issue with the single-user download link on the Customer Detail page, if the downloads page was globally disabled
  • Fix an issue with overflowing text on the top statistics widget on the homepage
  • Fix an issue with not allowing plus characters in email addresses
  • Fix an issue with using the Refresh image button on the Customer Detail page if the most recent Ahsay backupjob was a CDP backupjob
  • Fix an issue with trying to remove the oldest Primary reseller office if there are multiple Primary reseller offices
  • Fix an issue with 'invalid request' error messages in email report links
  • Fix a cosmetic issue with overlapping error message text when a backupjob report cannot be loaded in an email link
  • Fix a cosmetic issue with incorrect overlap order for the Account menu and the Watchlist popup when using either the Figure or Graphite themes
  • Fix a cosmetic issue with missing error message text in graph views on the Customer Detail page
  • Fix a cosmetic issue with element layout on the Backupset Editor in non-Graphite themes
  • Fix a cosmetic issue with the Customer Portal in non-Graphite themes
  • Fix a cosmetic issue with missing gradients in homepage widgets in non-Graphite themes
  • Fix a cosmetic issue with the 'save view' link on the Search Backupjobs page producing an unsorted result by default
  • Fix a cosmetic issue with inconsistent hover tooltip behaviour on the top statistics widget on the homepage
  • Fix a cosmetic issue with the 'choose account' link on the Downloads page if the choose-accounts view on the Downloads page is disabled
  • Fix a cosmetic issue with dialog window content being obscured on resize, by removing the resize ability

Week ending 2016-01-29

  • (Custom Development)
  • Feature: Allow searching customers and backupsets by Salesgroup and Accountgroup (Asigra)
  • Enhancement: Increase access to the System Notifications audit log page for Basic and Small Business
  • Enhancement: Improve right-click context menu on the View Customers page (Ahsay)
  • Fix an issue with setting the default Owner and AdGroup parameters for new customers created via WHMCS integration
  • Fix an issue with validating password policies which included a character restriction
  • Fix an issue with auto-generated operator passwords not validating against system password policies
  • Fix a cosmetic issue with the 'Graphite' theme
  • Fix a cosmetic issue with confusing redirection and/or error messages when forcing a password reset on your own operator account
  • Fix a cosmetic issue with poor default line wrap on the Asigra Backupsets page
  • Fix a cosmetic issue with the tickets page, CC subtitles on ticket notes, and note entry fields
  • Fix a cosmetic issue with price formula entry areas on the Billing tab (Ahsay)

Week ending 2016-02-05

  • (Custom Development)
  • Feature: Option to open custom menu items in new tab
  • Enhancement: Add a warning to the Manage Servers page for unstable server versions (Ahsay v7)
  • Fix an issue with search filters (Asigra)
  • Fix an issue with bad links generated in certain email backup reports (Ahsay v7)
  • Fix an issue with subadmin sync (Ahsay v7)
  • Fix an issue with emailing multiple customers directly from the right-click context menu on the View Customers page (Ahsay)
  • Fix a cosmetic issue with the 'Graphite' theme
  • Fix a cosmetic issue with outdated instructions on the System Behaviour page

Week ending 2016-02-12

  • (Custom Development)
  • Feature: Installation Summary profiles - customise many more fields in the Installation Summary document, and save your customisations for reuse
  • Feature: Option to exclude a connector from the daily Check Folders report (ShadowProtect)
  • Feature: Allow loading the default bandwidth options when configuring a New Account Plan (Ahsay)
  • Enhancement: Improve performance of searching for incomplete backup jobs (Asigra)
  • Enhancement: Allow searching by the new variations of incomplete backup job statuses (Ahsay v7)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Standardise iconography for padlocks, the 'edit backup account settings' dialog, and installation summary completion option buttons
  • Fix an issue with special characters in recieved emails (Ticket Inboxes)
  • Fix an issue with the 'Send email to customer (company contact details)' event handler using non-Company email addresses if available
  • Fix an issue with bandwidth setting dialogs not necessarily preserving the current bandwidth option (Ahsay)
  • Fix an issue with the 'Automatically sync new DS-Systems on this DS-NOC' option not applying under certain circumstances (Asigra)
  • Fix an issue with missing backupset profiles (Ahsay v7)
  • Fix an issue with duplicate backupsets appearing, affecting backupsets with certain naming criteria (Asigra)
  • Fix an issue with configuring bandwidth settings via the Reconfigure Plan dialog (Ahsay)
  • Fix an issue with 'Invalid Request' errors when erasing an account via the right-click context menu (Ahsay)
  • Fix an issue with the administrative 'All Plans' option on the Reconfigure Plan dialog under certain themes (Ahsay)
  • Fix a cosmetic issue with quota bar displays for customers with certain specific large quota or usage values
  • Fix a cosmetic issue with reporting options on the Manage System Behaviour page (ShadowProtect)
  • Fix a cosmetic issue with unclear error reporting when checking for Managed Folder issues on an unresponsive connector (ShadowProtect)
  • Fix a cosmetic issue with numeric suffixes for bandwidth options (Ahsay)
  • Fix a cosmetic issue with the System Settings page

Week ending 2016-02-19

  • (Custom Development)
  • Feature: Support macro substitutions in email template subject lines
  • Feature: Support backupset names in email macro substitutions, when provided by source event handler to a 'Send Email' event handler
  • Feature: Allow searching and viewing the Invoice Email field on the View Accounts page
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Website: Add ShadowProtect information page
  • Website: Fix an issue that could prevent creating new MyClient installations
  • Website: Fix cosmetic issue with image buttons in the top bar
  • Fix an issue parsing HTML-only emails in non-unicode character sets (Ticket Inboxes)
  • Fix a cosmetic issue with certain versions of Firefox and Internet Explorer
  • Fix a cosmetic issue with error message when removing items from the mail queue
  • Fix a cosmetic issue with alignment on the Add New Server dialog, the Setup Wizard bar on 'Carbon', and the response message when closing a dialog

Week ending 2016-02-26

  • (Custom Development)
  • Feature: Option to display title on Dashboards
  • Feature: Allow searching Backupsets by 'Customer quota used percent', 'Customer appears in customer search' (Ahsay)
  • Feature: Allow searching customers by 'Has backupset appearing in backupset search' (Ahsay)
  • Feature: Allow searching the System Notifications log page by 'Days Since Added'
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Always show information when hovering dashboard elements near page edges
  • Fix an issue not correctly setting assignment for new Managed Folders found on a Connector via Shuttle that was dedicated to a single account (ShadowProtect)
  • Fix an issue that could prevent saving changes on the System Behaviour page if invalid data was present on a background tab
  • Fix an issue with resyncing historic backupjob information (Asigra)
  • Fix an issue with automatically adding potentially unmanaged folders (ShadowProtect)
  • Fix an issue with inconsistent path generation near drive root directories (ShadowProtect)
  • Fix a cosmetic issue with timezone conversion for customer reports where the timezone was set to USA CDT (DST-invariant) instead of USA CST (DST-variant)
  • Fix a cosmetic issue with custom all-pages footer text when using the 'Graphite' theme
  • Fix a cosmetic issue with the chain browser when the chain is unavailable (ShadowProtect)
  • Fix a cosmetic issue with unavailable row selection options on certain pages
  • Fix a cosmetic issue with iconography on the View Customers context menu (Ahsay)
  • Fix a cosmetic issue that could cause duplicate backupsets in some situations (Asigra)

Week ending 2016-03-04

  • (Custom Development)
  • Feature: Updated German translation
  • Feature: Option to hide Storage Quota from Installation Summary documents (Ahsay)
  • Feature: Add 'Open in New Tab' context menu option to the View Customers page (Ahsay)
  • Feature: Event handler to run remote command on customer computer (Ahsay)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Add additional help text to the Installation Summary submission form
  • Fix an issue attempting to load the Restore applet for web browsers without Java available (Ahsay v6)
  • Fix an issue using the enter key to log in in certain versions of Internet Explorer and Edge
  • Fix a cosmetic issue when attempting to sync with an LDAP server on the Manage Servers page
  • Fix a cosmetic issue with layout on some certain settings pages
  • Fix a cosmetic issue with one-off schedules displayed in Installation Summary documents (Ahsay)
  • Fix a cosmetic issue with confusing wording for the 'Flagged by Monitoring Priority' search clause (Ahsay)

Week ending 2016-03-11

  • (Custom Development)
  • Feature: Allow searching by renewal month on the View Accounts page
  • Enhancement: Improve quality of generated PDFs (higher DPI rendering, upgrade PDF generation library)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Fix an issue retrieving server license information (Ahsay v7 compatibility)
  • Fix an issue with retrieving CDP backupjob information (Ahsay v7 compatibility)
  • Fix an issue with backupsets seemingly randomly going missing from the server (Ahsay v7 compatibility)
  • Fix an issue with retrieving single user information during single-user refresh process (Ahsay v7 compatibility)
  • Fix an issue with potentially inconsistent event triggering behaviour when a backupset deletion was detected on the backup server (Ahsay)
  • Fix an issue with determining issues with managed folders (ShadowProtect)
  • Fix an issue with selecting a specific server on the 'Schedules Lookup Timeframe' page (Ahsay)
  • Fix a cosmetic issue with homepage search widgets when no data was available to display
  • Fix a cosmetic issue with redundant characters in generated URLs
  • Fix a cosmetic issue with an unexpected error message when the server refuses to provide in-progress lookup information (Ahsay v7)

Week ending 2016-03-18

  • (Custom Development)
  • Feature: Update ShadowProtect Connector to 1.10.1.0 (improved error logging during shuttle communication failure)
  • Fix an issue with LDAP connections from servers hosted by MyClientGlobal.com
  • Fix an issue with determining whether or not a backupjob used CDP (Ahsay v7)
  • Fix an issue with deleted-backupsets alert emails (Ahsay v7)
  • Fix an issue with DestinationID errors appearing in server log file (Ahsay v7)

Week ending 2016-03-25

  • (Custom Development)
  • Feature: Event handler for backupjob completed with specific uploaded file (Ahsay)
  • Feature: Option to add note, or delete customer record immediately when removing service (Ahsay)
  • Feature: Allow searching Accounts by to whom commission is paid
  • Feature: Allow searching Accounts by number of commission rules
  • Feature: Update ShadowProtect Connector to 1.10.2.0, 1.10.3.0 (work around an issue that may occur if Windows Update is not up-to-date)
  • Enhancement: Clickable navigation for TKT entries on the Manage Event Handlers page
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Fix an issue that could cause outdated data to be returned from the 'Has Schedule' filter query (Ahsay)
  • Fix an issue that could cause deleted-backupset alert emails (Ahsay v7)
  • Fix an issue that could cause information inconsistency in certain types of backupset reporting (Ahsay)
  • Fix a cosmetic issue when using the Back button on the System Branding page on certain web browser versions (Webkit/Blink)

Week ending 2016-04-01

  • (Custom Development)
  • Feature: Homepage widgets for AppAssure
  • Feature: Support click + shiftclick to select multiple rows on all grid views
  • Feature: Event handler for backupjob completed containing a certain log message (Ahsay)
  • Feature: Permission Group option to prevent resellers from modifying user passwords (Ahsay)
  • Enhancement: Update German translation
  • Fix an issue with the 'detail' dropdown (Ahsay)
  • Fix an issue with User Group configuration (Ahsay v7 compatibility)
  • Fix an issue that could produce unaffiliated operator accounts
  • Fix a cosmetic issue with text truncation in the Customer Portal

Week ending 2016-04-08

  • Enhancement: Reseller's 'Available Servers' option can now prevent plans from being shown on the Add Customer page (Ahsay)
  • Enhancement: Update German translation
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Fix an issue with browsing historical log pages (Ahsay)
  • Fix an issue with delayed reporting of backupset removal after the backup account was removed (Ahsay)
  • Fix an issue with adding a note to a backupset via an Event Handler if the backupset has not yet had its first backupjob (Ahsay)
  • Fix a cosmetic issue that could result in format specifiers appearing in menu item text
  • Fix a cosmetic issue with response bar close buttons in the 'Modern' theme
  • Fix a cosmetic issue with delayed animations in the 'Alpha' theme

Week ending 2016-04-15

  • (Custom Development)
  • Feature: Allow searching accounts to find duplicate usernames (Ahsay)
  • Feature: New price plan link mode to copy formula source (Ahsay)
  • Feature: New quota bar options for uncompressed storage (Ahsay)
  • Enhancement: Update German translation
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Upgrade module sprite images (Ahsay)
  • Fix an issue that could cause deleted backupsets to not be removed in some situations involving duplicate usernames (Ahsay)
  • Fix an issue with the 'Multiple records with same name' query on the View Accounts page timing out on large installations
  • Fix an issue with consecutive count statistics if only one backupjob has ever run (Ahsay)

Week ending 2016-04-22

  • (Custom Development)
  • Prevent modifying accounts, pending critical vendor bugfix (Ahsay v7)
  • Feature: Option to globally disable day/week/month change statistics on quota bar displays (Ahsay)
  • Feature: Option to disable the 'Free' column on the Customer Detail page (ShadowProtect)
  • Feature: Download archived user profile data as CSV (Ahsay)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Cosmetic redesign the System Maintenance page
  • Fix an issue with blacklisting LAN ip addresses
  • Fix an issue with quota rollbacks applying sooner than expected
  • Fix a cosmetic issue with unscrollable checklists on the View Customers page (Ahsay)

Week ending 2016-04-29

  • (Custom Development)
  • Feature: Option to hide orphaned backupsets from all interface views (Asigra)
  • Feature: Event handler for Replication Status Changed (Ahsay)
  • Enhancement: Cosmetic upgrades for the new 'Graphite' theme
  • Enhancement: Automatic password generator always generates 'Very Strong' passwords (Ahsay)
  • Fix an issue with permission group restrictions for temporary quota changes
  • Fix an issue with refreshing incomplete ShadowProtect backup jobs older than 48 hours via the refresh button (Ahsay)
  • Fix an issue with last successful dates during repair operations (Ahsay)
  • Fix an issue that could lead to unknown monitoring priorities set on backupsets (Ahsay)
  • Fix a cosmetic issue with button text overflow on certain settings pages

Week ending 2016-05-06

  • (Custom Development)
  • Feature: Allow plan reconfiguration for authorised plans on customer's server regardless of reseller server restriction (Ahsay)
  • Feature: Allow overriding the 'Free' column display for a given Permission Group (ShadowProtect)
  • Feature: Additional customer name column on the Search Backupsets and Search Backupjobs page (Ahsay)
  • Enhancement: Update ShadowProtect connector to 1.10.4.0, 1.10.5.0, 1.10.6.0, 1.10.7.0 (improved compatibility with ImageManager 7; improved compatibility with recent operating system versions; fix an issue with multiple- or upgraded- versions of ImageManager installed; fix an issue with submitting very long messages to the Windows Event Log; fix an issue that could cause temporary files to build up; fix an issue with single corrupt/defunct managed folders interrupting data servicing for other other folders)
  • Enhancement: Cosmetic colouring job status on the Search Backupjobs page (Ahsay)
  • Fix an issue with default monitoring priorities for newly detected backupsets (Ahsay)
  • Fix an issue with infinite redirection loop for a reseller office editing an account when no plans are available (Ahsay)
  • Fix an issue with certain search clauses missing when orphaned backupsets are globally hidden (Asigra)
  • Fix an issue with server replication events not firing under certain circumstances (Ahsay)
  • Fix a cosmetic issue with invalid email addresses on the Manage Event Handlers page

Week ending 2016-05-13

  • Allow modifying accounts on 7.7 servers. Ban remains in place for older 7.x servers (Ahsay)
  • Feature: Support Dashboards for ShadowProtect, AppAssure, Asigra
  • Feature: Shared Quota support (Ahsay)
  • Feature: Update Portuguese translation
  • Feature: Optional column to display Replication status on the Manage Servers page (Ahsay)
  • Enhancement: New information style for bar widgets in Dashboard views, offering more clear data visualisation
  • Fix an issue with missing backupsets on the Demo Portal (Ahsay)
  • Fix an issue with no information returned in the Search Backupjob Content report (Ahsay)

Week ending 2016-05-20

  • Enhancement: Unify protected machines if primary and replica cores are both attached (AppAssure)
  • Enhancement: Necessary compatibility changes (Ahsay 7.7 compatibility)
  • Fix an issue with permission requirements to toggle the Mail Queue feature
  • Fix an issue with retrieving backupjob information (Ahsay 7.7 compatibility)
  • Fix an issue with 'no backup job on this day' error messages
  • Fix an issue with the Search Backupjob Contents page
  • Fix an issue with not preserving historical records for later merge when a server was deleted (Ahsay)
  • Fix an issue with the 'Backupjob completed, logging a certain message' Event Handler rule (Ahsay)
  • Fix a cosmetic issue with long text lines on Installation Summary PDF documents (Ahsay)

Week ending 2016-05-27

  • Enhancement: Increase timeout for communicating with a connector behind a Shuttle (ShadowProtect)
  • Fix an issue with preferring stored information over canonical server-supplied information in certain circumstances surrounding the Restore applet (Ahsay)
  • Fix an issue that could prevent loading the Restore applet for accounts owned by a Subadmin (Ahsay)
  • Fix an issue overwriting master data with replica data if both master and replica cores are attached (AppAssure)
  • Fix an issue with using the User Monitor feature with duplicate usernames present on the server (Ahsay)
  • Fix an issue with auto-unlocking accounts owned by a Subadmin (Ahsay)
  • Fix an issue with the backupset search-and-replace feature for backupsets owned by a Subadmin (Ahsay)
  • Fix an issue that could result in not applying account status changes (Ahsay)
  • Fix an issue with too-broad default exclusions from the Potentially Unmanaged Folders check (ShadowProtect)
  • Fix an issue with installation summary logo images not appearing in self-hosted MyClient installations where a custom hosts file is in place (Ahsay)

Week ending 2016-06-03

  • Enhancement: Cosmetic upgrades to the new 'Graphite' theme
  • Fix an issue with backupjob report statistics (Ahsay v7 compatibility)
  • Fix an issue with tracking last change times for backupsets under certain abnormal sync conditions (Ahsay)
  • Fix an issue with extracting operating system version and client software version for non-English language clients (Ahsay)
  • Fix a cosmetic issue with the optional short 'plus-count' module display on the View Customers page not counting certain modules (Ahsay)
  • Fix a cosmetic issue causing large amounts of erroneous 'New backupset detected' entries in the System Notifications page (Ahsay)
  • Fix a cosmetic issue with missing installation name on the import-resellers dialog window (Ahsay)

Week ending 2016-06-10

  • Reduce volume of generated CdpBackupset log messages, that could cause high disk usage on the CBS server (Ahsay v7 compatibility)
  • Fix an issue with error retrieval for some certain backupjob reports (Ahsay v7 compatibility)
  • Fix an issue with syncing recent backupjobs in certain specific cases (Ahsay v7 compatibility)
  • Fix an issue with reassigning reseller's reseller in bulk via the Bulk Office Editor on the Manage System Users page
  • Fix an issue with split clients when they are found on either the DS-System or DS-Client side of the DS-NOC, but not both (Asigra)
  • Fix an issue with the 'toggle orphaned backupsets' feature on a Customer Detail page containing multiple merged Asigra services (Asigra)
  • Fix a cosmetic issue with zero-size selection widgets on the 'Graphite' theme
  • Fix a cosmetic issue with unclear 'Save Schedule' buttons in nested backupset editor pages (Ahsay)

Week ending 2016-06-17

  • Feature: Event handler to send email report from any systemwide table
  • Fix an issue with not merging client-only and system-only backupset entries in certain situations (Asigra)
  • Fix an issue with Owner (Account Manager) field management for sub-reseller accounts
  • Fix an issue with logging in on certain web browsers
  • Fix a cosmetic issue with unclear wording around Alias sync options on the Data Binding tab (Ahsay)
  • Fix a cosmetic issue with context menu transitions on the Graphite theme
  • Fix a cosmetic issue with System I backupsets (Asigra)
  • Fix a cosmetic issue with long text fields on System Settings menu buttons

Week ending 2016-06-24

  • Feature: Log all backup report recipient changes to the System Notifications page (Ahsay)
  • Enhancement: Add specific description to cover certain sync errors in server 7.7.2.0, since fixed in 7.7.2.1 (Ahsay)
  • Fix an issue with flickering backupsets if sync processes take longer than a certain time period (Asigra)
  • Fix an issue with first-time One Click Login to a server of unknown v6/v7 type (Ahsay)
  • Fix an issue with not including recipients with custom configurations in the 'Backupset Report Recipients' search clause on the View Customers page
  • Fix an issue with sync after re-using a server entry in MyClient to point to an entirely new Core (AppAssure)
  • Fix an issue with UNC path detection in Unmanaged Folders check (ShadowProtect)
  • Fix a cosmetic issue that could occur if multiple backup product support is enabled, but custom branding is disabled

Week ending 2016-07-01

  • Feature: Synchronise and display pager/administrative contact email addresses (Asigra)
  • Fix an issue with multiple page detection in log pages for certain versions of the backup server (Asigra)
  • Fix a cosmetic issue with 1970 dates appearing in email reports (Asigra)
  • Fix a cosmetic issue with certiain multi-line radio control options

Week ending 2016-07-08

  • (no changes)

Week ending 2016-07-15

  • Feature: Extract and display email, administrative, and pager contacts from DS-Clients (Asigra)
  • Enhancement: Apply Asigra event filters to overwrite importance statuses
  • Add tooltip message regarding clicking on thermometer segments (Ahsay)
  • Fix an issue with manual runs of the Module Optimiser task (Ahsay)
  • Fix an issue with syncing accounts containing identically named backupsets across different computers, appearing on the DS-Client and not appearing on the DS-System (Asigra)
  • Fix an issue with logging in to the Customer Portal via a fully customised remote form on certain versions of Chrome
  • Fix an issue with spurious disconnections when simulating login operations (Asigra)
  • Fix a cosmetic issue with red lines on some pages when using the Modern theme

Week ending 2016-07-22

  • Feature: Full offline installer (Autoclients)
  • Feature: Select target install directory (Autoclients)
  • Fix an issue with automatically merging multiple partially synced records (Asigra)
  • Fix an issue with disassociated last job references (Asigra)
  • Fix a performance issue with managing large numbers of account groups and sales groups (Asigra)

Week ending 2016-07-29

  • Feature: Optional 'Number of devices (unique computer names)' column and search filter on the View Customers page (Ahsay)
  • Feature: Option to display a dedicated column for Backupset IDs on the View Backupsets page (Ahsay)
  • Feature: Allow making bulk changes to price plans when selecting multiple accounts to edit on the View Customers page (Ahsay)
  • Feature: Supply server details to any custom handlers in the 'Replication Status Changed' Event Source (Ahsay)
  • Enhancement: Cosmetic handling for status codes overwritten by a DS-NOC Event Filter (Asigra)
  • Enhancement: Add warning to the Reseller Import dialog about the consequences of disassociating then re-importing SubAdmins (Ahsay)
  • Disable 'Browse Files' feature for Ahsay v7 clients
  • Fix an issue with delayed price calculations when updating Quota for an account (Ahsay)
  • Fix an issue with using the CSR Generator with new ICANN gTLDs
  • Fix a cosmetic issue with price area configuration on certain themes
  • Fix a cosmetic issue with combined status display in certain semi-successful cases (Asigra)

Week ending 2016-08-05

  • Feature: Support WHERE NOT in search clauses. Click the 'WHERE'/'AND' text to change the clause type
  • Feature: Allow searching backupsets by Last Status as a combined client/server completion/error status (Asigra)
  • Enhancement: Supply server details as event parameter in the 'Server Alerts Deferred' event handler (Ahsay)
  • Enhancement: It's no longer mandatory to supply an installer name on Installation Summary documents (Ahsay)
  • Fix an issue with backup job classification on the homepage Search Widgets (Asigra)
  • Fix an issue with overwritten status types if an Event Filter was configured on the DS-NOC server (Asigra)
  • Fix an issue with attempting to sync de-selected DS-System servers (Asigra)
  • Fix a cosmetic issue with disabling buttons on the new 'Graphite' theme

Week ending 2016-08-12

  • Feature: Allow customising the backup report email subject text to include custom text if all jobs were successful (Ahsay)
  • Feature: Allow configuring maximum number of displayed notes, instead of hard limit of 40
  • Feature: Allow searching backupjobs by Last Status as separate individual client/server completion/error status (Asigra)
  • Feature: New report frequency 'Daily if backup(s) have ran/failed in the last 24 hours'
  • Enhancement: Display per-destination sizes in the Data Usage grid (Ahsay v7)
  • Enhancement: Separate the event handler 'Backupjob completed, logging a certain message' into two, depending on behaviour in the presence of multiple matches (Ahsay)
  • Enhancement: Allow performing DIFFERENTIAL and COPY backup operations on Exchange Server backupsets (Ahsay)
  • Enhancement: Categorise event types in the drop-down filter on the System Notifications page
  • Enhancement: Updated software download operating system images and compatibility text (Ahsay)
  • Enhancement: Improve page load performance for the 'Data Usage' grid section on a Customer Detail page (Ahsay)
  • Enhancement: Display access URLs for each branding interface on the System Branding page
  • Reduce displayed warnings/errors from the 'detail' link from 25 down to 10 (Ahsay)
  • Fix an issue with timezone detection, and changing the account timezone (Ahsay v7 compatibility)
  • Fix an issue with setting backup account modules (Ahsay v7 compatibility)
  • Fix an issue with repeatedly renaming accounts when 'Two-way sync' or 'Backup server authoritative' sync modes are used on a merged account (Ahsay)
  • Fix an issue with identifying warning/error messages within backup job reports (Ahsay v7 compatibility)
  • Fix an issue with automatically assigning detected DS-Client records (Asigra)
  • Fix an issue with communicating to a DS-NOC server that is slow to respond (Asigra)
  • Fix an issue with syncing successive cores if one core fails to provide a version number (Asigra)
  • Fix a cosmetic issue with missing placeholder text on the Global pane on the System Branding page
  • Fix a cosmetic issue with displaying Ahsay configuration settings on non-Ahsay installations
  • Fix a cosmetic issue with colouring for separate client/server completion/error status text (Asigra)
  • Fix a cosmetic issue with outdated references to the Account Properties page by its old name
  • Fix a cosmetic issue with missing colours for warning/error row entries when viewing a backup job report (Ahsay v7 compatibility)
  • Fix a cosmetic issue with missing Data Size information in graphs (Ahsay v7 compatibility)

Week ending 2016-08-19

  • Feature: New email report template 'Modern single-customer (including error detail)' (Ahsay)
  • Feature: System Behaviour option to disable oneclick mode for Autoclients (Ahsay)
  • Feature: Display 'Last successful job' inline with backupset detail (Asigra)
  • Enhancement: Log additional messages to the System Notifications page for more types of system configuration changes
  • Enhancement: Exclude local copy destination sizes from backupset size and account usage (Ahsay v7 compatibility)
  • Enhancement: Retrieve version sooner for new servers (Ahsay)
  • Enhancement: Support new software download URL format if autogenerated download URLs are enabled (Ahsay v7 compatibility)
  • Fix an issue with the Data Upload graph (Ahsay v7 compatibility)
  • Fix an issue with using the same remote Destination on multiple backupsets (Ahsay v7)
  • Fix an issue with using the 'full offline installer' Autoclient option if the base URL cannot be retrieved (Ahsay)
  • Fix a cosmetic issue with Destination sizes above 2GB (Ahsay v7)
  • Fix a cosmetic issue with loading text editor areas if the system interface language was set to Portuguese
  • Fix a cosmetic issue when attempting to view recent restore jobs (Ahsay v7)
  • Fix a cosmetic issue with sorting custom account properties in search views

Week ending 2016-08-26

  • Feature: Option to override email report language per-customer (Ahsay)
  • Feature: Event Handler rule to submit an Installation Summary (Ahsay)
  • Enhancement: Improve inline documentation when submitting an Installation Summary (Ahsay)
  • Fix an issue with handling unknown backupset types in the Automatic Module Optimizer (Ahsay)
  • Fix an issue with syncing Destination information from certain CBS server versions that miss out information in response (Ahsay v7 compatibility)
  • Fix an issue with removing cores (AppAssure)
  • Fix an issue with the 'Download Stored Backupset Profiles' feature if information was missing for a single backupset (Ahsay)
  • Fix an issue with loading large reports from the backup server (Ahsay v7 compatibility)
  • Fix an issue with not applying the 'Use Customer's Language' setting to external-view backup job reports if the customer was not logged in to the Customer Portal (Ahsay)
  • Fix a cosmetic issue that could cause tickets to be missing from email reports in certain specific situations
  • Fix a cosmetic issue with loading reports for a Connector that has since been removed from the system (ShadowProtect)
  • Fix a cosmetic issue with respecting choice of 1000 / 1024 multiples in graph views (AppAssure)
  • Fix a cosmetic issue with the Password Reset email message text
  • Fix a cosmetic issue with not displaying server names for old submitted Installation Summaries (Ahsay)
  • Fix a cosmetic issue with unexpected scrollbar on column selection popup on certain themes and on certain pages

Week ending 2016-09-02

  • Feature: Event Source 'Menu-initiated trigger (about company)' for custom menu items with Company context
  • Feature: Allow converting a Connector between direct-attachment and Shuttle-attachment, preserving all history (ShadowProtect)
  • Enhancement: Allow renaming a Connector that is behind a Shuttle (ShadowProtect)
  • Enhancement: Cosmetic improvements for the System Behaviour page on widescreen themes like Graphite
  • Enhancement: Cosmetic improvements for the Graphite theme
  • Increase communication timeout for Connector servers behind a Shuttle (ShadowProtect)
  • Redistribute connection attempts to ensure no structural/systematic failures are caused by server ordering (ShadowProtect)
  • Fix an issue with not automatically linking tickets to their most recent backupjob (Ahsay)
  • Fix an issue with displaying very large backupjob reports (Ahsay)
  • Fix an issue with loading notes on the Customer Detail dialog
  • Fix an issue with saving price formulas
  • Fix an issue with creating and editing geographical Regions
  • Fix a cosmetic issue with switching between Compressed and Uncompressed sizes (Ahsay)
  • Fix a cosmetic issue with loading ticket details for non-Primary users
  • Fix a cosmetic issue with loading storage history graphs (AppAssure)
  • Fix a cosmetic issue with padding around thermometers when hovering backupsets in classic (non-Graphite) themes

Week ending 2016-09-09

  • Feature: Option to view and search by number of billing commissions on the Manage System Users page
  • Feature: Allow setting a specific New Account Plan when creating accounts via the MyClient API (Ahsay)
  • Enhancement: Improve recovery process for self-hosted licensees with bad serial numbers
  • Enhancement: Allow using the New Account API for non-primary MyClient API keys (Ahsay)
  • Enhancement: Cosmetic improvements for the Graphite theme
  • Fix an issue with overwriting event statuses by backupset importance (Asigra)
  • Fix an issue with the Region editor
  • Fix an issue with primary contact handling after merging customer records
  • Fix an issue with timezone support on certain server versions (Ahsay v7 compatibility)
  • Fix an issue with selecting a permission group for new reseller offices created via the MyClient API
  • Fix assorted cosmetic issues

Week ending 2016-09-16

  • Feature: Option to display event log items as grid, on widescreen themes
  • Feature: Option to disable email reports on a per-server basis (Ahsay)
  • Feature: Option to prevent user contacts sync (Ahsay v7 compatibility)
  • Enhancement: Cosmetic improvements for the new Graphite theme
  • Fix an issue with retrieving filter overwrite rules (Asigra)
  • Fix an issue with parsing filter overwrite rules with high bit set (Asigra)
  • Fix an issue with permission groups for new reseller offices created via the MyClient API
  • Fix a cosmetic issue with loading company notes on the Event Log page
  • Fix a cosmetic issue with certain versions of the Safari web browser
  • Fix a cosmetic issue with note areas containing no notes

Week ending 2016-09-23

  • Feature: Bulk set language for multiple accounts (Ahsay)
  • Feature: Display backupjob destination on the Search Backupjobs page (Ahsay v7)
  • Feature: View backupset's worst status across multiple destinations (Ahsay v7)
  • Feature: English (UK) translation
  • Enhancement: Allow creating API keys to create new reseller on reseller's behalf
  • Enhancement: Cosmetic improvements for the new Graphite theme
  • Enhancement: Allow sorting by error and server-type on the Manage Servers page
  • Fix an issue with providing status information for local-only backupsets with no DS-System component (Asigra)
  • Fix an issue with deregistering cores (AppAssure)
  • Fix a cosmetic issue with status colours for certain warning types (Asigra)
  • Fix a cosmetic issue with inconsistent naming for different plan editor types (Ahsay)

Week ending 2016-09-30

  • Feature: Support ACB module types (Ahsay v7 compatibility)
  • Fix an issue with fast-pass error detection on colossal backup job reports containing over 200MB of log entries (Ahsay v7 compatibility)
  • Fix an issue with not syncing report information for colossal backup job reports containing over 200MB of log entries (Ahsay v7 compatibility)
  • Fix an issue assigning user groups upon new account creation (Ahsay v7 compatibility)
  • Fix an issue updating primary contact setting

Week ending 2016-10-07

  • Feature: Multiple destination support for event log backupset history bars (Ahsay v7)
  • Feature: Destination filtering for backupjobs (Ahsay v7)
  • Enhancement: Resync individual user right-click context menu action on the customer list (Ahsay)
  • Enhancement: Monitoring priority configurations for backupsets now more explicit
  • Enhancement: Cosmetic improvements to event log backupset components
  • Enhancement: Cosmetic improvements for the new Graphite theme
  • Enhancement: Display BackupSetID on backup job 'details' reports (Ahsay)
  • Enhancement: Improved accuracy of backupset filtering for backupjobs (Ahsay)
  • Expand sync behaviour to get latest jobs for each destination rather than just each backupset (Ahsay v7)
  • Fix an issue with backupset destinations not appearing in certain cases (Ahsay v7)
  • Fix an issue with incorrect storage statistics being displayed for some multiple-destination backupsets (Ahsay v7)
  • Fix an issue with 'missed' jobs not displaying when filtering by destination (Ahsay v7)
  • Fix an issue displaying non-functional buttons to users of the wrong permissions level
  • Fix an issue with out-of-date data sometimes taking priority when multiple AppAssure replicas are attached (Dell AppAssure)
  • Fix an issue with backupset error details overflowing their container on expansion

Week ending 2016-10-14

  • (Custom Development)
  • Fix an issue displaying backupset information on legacy themes

Week ending 2016-10-21

  • (Custom Development)
  • Feature: Custom homepages can now be specified in System Settings -> System Behaviour -> MyClient Interface
  • Enhancement: Note display restrictions now apply to backupset notes on the event log page and customer details pages
  • Enhancement: Resellers can now assign sub-resellers and parent resellers to tickets
  • Enhancement: 'Untitled' labels for custom pages with no titles set
  • Fix a cosmetic issue with backupset option separators
  • Fix a cosmetic issue with long named watchlist items causing horizontal scrolling
  • Fix an issue with tooltips appearing for permission restricted features
  • Fix an issue with apostrophes displaying incorrectly in autoclient installers

Week ending 2016-10-28

  • (Custom Development)
  • Feature: Per server OBM/ACB license usage details viewable from the servers table
  • Enhancement: Allow technician users to view and assign monitoring priorities

Week ending 2016-11-04

  • (Custom Development)
  • Feature: Add option to restrict the use of Diffie-Hellman cipher suite, due to poor default security of some Ahsay OBS SSL configurations
  • Enhancement: Support for new v7 module types mobile and Office 365 Exchange
  • Fix an issue with using the v7 system state module
  • Fix v7 incompatible functionality appearing in customer portal for v7 customers

Week ending 2016-11-11

  • Enhancement: Cosmetic improvements for the Graphite theme
  • Enhancement: Added usemap tag to customer email header images to allow for inclusion of HTML maps via email text templates when using the raw html editor (map name is 'headermap')
  • Fix an issue with DAR agents not being correctly removed in some instances after removal from the core
  • Fix an issue with event handler custom email reports not including links in some columns
  • Fix an issue with event handler custom email reports not restricting columns to those specified in the selected search
  • Fix a cosmetic issue with disabled text fields still being editable in some circumstances
  • Fix an issue with customer details page backupsets displaying with inconsistent heights

Week ending 2016-11-18

  • (Custom Development)
  • Feature: Add option to select the default date selection for installation date when generating installation summaries
  • Feature: Add option to pre-resolve domain names for Ahsay servers to handle resolution issues in certain self-hosted situations
  • Feature: Add 'search-servers' option to MyClient API
  • Enhancement: Expand Ahsay license usage details for the Manage Servers server table
  • Enhancement: Add support for new status type (Ahsay v7.9)
  • Fix an issue preventing deselection of a column on the Manage Servers page

Week ending 2016-11-25

  • (Custom development)
  • Enhancement: Add additional Ahsay-related key types to MyClient API to allow for greater flexibility of control over API capabilities
  • Fix an issue preventing some account modules from being applied at account creation (Ahsay v7)
  • Fix an issue preventing modification of account backup report recipients under certain conditions (StorageCraft)
  • Fix an issue causing the customer list email icon to not display under certain conditions
  • Fix an issue preventing some event filters from applying to corresponding log items (Asigra)
  • Fix an issue causing event handler all-tables report to return only a limited number of results in certain conditions

Week ending 2016-12-02

  • Enhancement: Cosmetic improvements for selected table rows in new Graphite theme
  • Enhancement: Add last success time column to backupsets page (Asigra)
  • Enhancement: Add last success time filter to backupsets page (Asigra)
  • Enhancement: Allow majority of backupsets page columns to be disabled (Asigra)
  • Enhancement: MyClient API export results will now load the column selections of the saved search used in the API call
  • Enhancement: Replace comma separators with bar separators for Ahsay license stats columns on the Manage Servers page to facilitate easier API result parsing
  • Enhancement: More intelligent URL handling for the Software Download URLs editor
  • Enhancement: Add separate backupset note restriction to complement existing note display restriction setting in System Behaviour
  • Enhancement: Add 'Office has operators' column to operators export on the Manage System Users page
  • Fix an issue causing disabled modules to display incorrectly in the price plans editor
  • Fix an issue with 'set billing rate' event handler not updating subscription value immediately
  • Fix an issue with very long commands failing to save in 'Run command..' event handlers
  • Fix an issue with Mac Autoclients downloading Windows .exe in certain conditions
  • Fix a cosmetic issues affecting Internet Explorer users
  • Fix a cosmetic causing backup account configuration options to overflow borders for some non-English interface languages
  • Removed beta billing comma decimal separator feature
  • Fix an issue causing Ahsay account graph data to display incorrectly under limited conditions for large values
  • Fix an issue with Ahsay account aliases not applying

Week ending 2016-12-09

  • (Custom development)
  • Feature: Per-reseller installation summary text templates
  • Enhancement: Cosmetic improvements to some graphs and information areas on customer details pages
  • Enhancement: Improved reliability of report parsing
  • Fix a layout issue on customer details pages
  • Fix a cosmetic issue affecting the display of remote commands

Week ending 2016-12-16

  • (Custom development)
  • Feature: Add event handler actions to trigger immediate rollback of temporary quota and bandwidth changes (Ahsay)
  • Enhancement: Add a 'Bandwidth' column to the View Customers page (Ahsay)
  • Enhancement: Improved support for new status codes and log entries (Ahsay)
  • Enhancement: Add a system settings option to hide the restore button on customer details pages (Ahsay)
  • Enhancement: Local URLs added to templates in the raw html editor will no longer be adjusted to relative URLs
  • Fix an issue preventing very large bulk account deletions from the View Accounts page
  • Fix a cosmetic issue affecting the layout of pop-up dialogues
  • Fix a cosmetic issue affecting the display of mail preview headers
  • Fix an issue with the 'Customer has temporary quota change' filter on the View Customers page (Ahsay)
  • Fix an issue filtering by bandwidth from the View Customers page (Ahsay)
  • Fix an issue preventing display of event log items in some situations
  • Fix an issue preventing old profile.xml data from being pruned

Week ending 2016-12-23

  • (Custom development)
  • Enhancement: Allow bandwidth report generation to continue if a server is unreachable
  • Enhancement: Update builds of sethost for Windows, Mac and Linux

Week ending 2016-12-30

  • (no changes)

Week ending 2017-01-06

  • (no changes)

Week ending 2017-01-13

  • (Custom development)
  • Fix a permissions issue preventing some user roles from being able to export accounts details

Week ending 2017-01-20

  • (Custom development)

Week ending 2017-01-27

  • (Custom development)
  • Fix issue with v7 module assignments.
  • Fix an issue with rollback event handlers not displaying correct feedback when run manually.
  • Fix an issue with 'Removed user..' emails not correctly formatting server names in the subject line.
  • Fix an issue causing the automatic module manager to disable extra modules.

Week ending 2017-02-03

  • (Custom development)

Week ending 2017-02-10

  • (Custom development)
  • Fix an issue with currency formatting in some regions.

Week ending 2017-02-17

  • (Custom development)
  • Enhancement: Allow per-user automated bandwidth adjustments via event handler.
  • Enhancement: Add Ahsay server license details columns to the Manage Servers page.
  • Enhancement: Add Server column to Search Ahsay Backupsets page.
  • Enhancement: Add User SubAdmin column to Search Ahsay Backupsets page.
  • Fix an issue with automatic quota adjustments.
  • Fix a layout issue with the plan reconfiguration tool.
  • Fix an issue with quota and bandwidth rollbacks for Ahsay v7 users.

Week ending 2017-02-24

  • Enhancement: Ahsay servers reconfigured to have 'example.com' domains will not sync.
  • Fix an issue with Ahsay backupset editor not saving changes under certain configurations.
  • Comet Support: Update branding components.
  • Comet Support: Add support for new account creation.
  • Comet Support: Email reporting.
  • Comet Support: Add support for additional protected item types.
  • Comet Support: Fix issue with spurious account generation.
  • Comet Support: Fix issue with re-used usernames.
  • Comet Support: System notification when users sign directly into Comet server.
  • Comet Support: Ticket system integration.
  • Comet Support: Fix issue with quota components displaying when quota disabled.
  • Comet Support: Integrate protected item editor component.
  • Comet Support: Add additional protected item types to protected item editor.
  • Comet Support: Fix issues with protected item editor table generation under some configurations.
  • Comet Support: ... and many more technical and general integration improvements.

Week ending 2017-03-03

  • Feature: New system theme (Comet).
  • Feature: Ahsay agent names now visible in MyClient (requires at least one new job sync to retrieve data) on the customer list.
  • Feature: System Maintenance tool to retrieve all backupset profiles, -including- profiles for since-deleted backupsets (Ahsay).
  • Enhancement: Allow the automatic addition of notes to customer records on event handler rollbacks to be disabled.
  • Enhancement: Customer custom field columns (System Settings -> System Behaviour -> Data Binding -> Custom Fields) can now be optionally enabled / disabled on customer list.
  • Enhancement: More reliable handling of module state for modules with dependent quota fields (Ahsay v7).
  • Enhancement: Prevent email spam for temporarily refused server username/password combinations due to bug in Ahsay v7 server resulting in occasional erroneous rejections.
  • Fix an issue with installation summary generation when no reseller is set for the user (Ahsay).
  • Fix an issue with incorrect backupset file sizes being displayed under certain configurations (Ahsay v7).
  • Fix an issue with report subject lines not indicating success when all non-hidden volumes have successful statuses (AppAssure).
  • Fix an issue with client versions not being correctly parsed in rare cases (Ahsay v5).
  • Comet Support: Reduce protected item editor scale.
  • Comet Support: Introduce more nuanced font sizing to protected item editor components.
  • Comet Support: Fix an issue with protected item editor retention/schedule editor fields not enabling/disabling automatically.
  • Comet Support: Protected item editor client-version-based feature toggling.
  • Comet Support: New style for protected item elements and job history bar.

Week ending 2017-03-10

  • Feature: Enable Comet support for all users.
  • Enhancement: Hide Comet menu items if no Comet users are available for the current user.
  • Enhancement: Adjustments to menu layouts to correspond with product-specific nature of various pages.
  • Enhancement: Include backupset status-specific notes consistently across report templates.
  • Fix a cosmetic issue affecting breadcrumb navigation bars.
  • Fix cosmetic issues affecting layout and content of Comet protected item elements.
  • Fix a cosmetic issue affecting the display of times in Comet job reports under certain circumstances.
  • Fix an issue applying Ahsay dependent settings.
  • Fix an issue previewing reports.
  • Fix an issue with 'save and close' function of Comet account management dialog.

Week ending 2017-03-17

  • Removed support for MacOS autoclients.
  • Enhancement: Improved descriptions for new status types (Ahsay v7).
  • Enhancement: Cosmetic improvements for Comet UI elements.
  • Enhancement: Cosmetic improvements for icon buttons.
  • Enhancement: Linked tickets that have been closed are crossed out.
  • Enhancement: Additional sync option ('Users + Backupsets + Jobs') to allow full manual resyncs (Ahsay).
  • Enhancement: Toggle to allow hiding of default 'Welcome to {installation name}' message on login page (System Settings -> System Behaviour -> Interface -> 'Hide default welcome message...').
  • Enhancement: Server Host (hostname) column for customers and backupsets pages (Ahsay).
  • Fix an issue displaying the backupset editor under some configurations (Ahsay v7).
  • Fix an issue with price calculation previews accounting for quotas of now-disabled modules.
  • Fix cosmetic and autofill related issues affecting the Manage Backup Account dialog (Ahsay).
  • Fix an issue causing unnamed columns to appear in the accounts CSV export.
  • Fix an issue with the formatting of multiple email addresses in the accounts CSV export.
  • Fix an issue with missing navigation elements in the 'Embeddable' theme.

Week ending 2017-03-24

  • (Custom development)
  • Feature: Option to prevent sync tasks for an Ahsay server, allowing it to be effectively disabled without removing its data from MyClient.
  • Feature: Default timezones for new users can now be configured on a per-plan basis (Ahsay).
  • Enhancement: Standard UI component adjustments for each theme to improve consistency.
  • Fix an issue delaying background sync tasks.
  • Fix an issue adding notes to tickets.
  • Fix an issue affecting the delivery of email reports (ShadowProtect).
  • Fix an issue causing some menu items to be absent on some themes.
  • Fix an issue restricting certain functionality to customers using Ahsay products.

Week ending 2017-03-31

  • (Custom development)
  • Enhancement: Improvements to the Comet UI theme.
  • Fix an issue causing navigation components to display incorrectly in certain situations.
  • Fix a cosmetic issue affecting tooltips in certain situations.

Week ending 2017-04-07

  • (Custom development)
  • Feature: Home page widgets for Comet (see 'Search Widgets' documentation for configuration details).
  • Enhancement: Recursive accounts search filter to allow for more complex queries based on reseller relationships and more.
  • Enhancement: Updated ShadowProtect Connector now provides volume size to MyClient.
  • Fix an issue causing accounts to be marked as deleted following a migration or period of downtime (Comet).
  • Fix a cosmetic issue causing button icons to display incorrectly in some cases.
  • Fix a cosmetic issue affecting the presentation of table search areas.

Week ending 2017-04-14

  • (Custom development)
  • Enhancement: Data usage table headings updated for semantic clarity (Comet).
  • Fix an issue preventing the backupset editor from loading for some backupset types (Ahsay v7).
  • Fix an issue preventing replication status from showing correctly (Ahsay v7).
  • Fix layout issue affecting Customer Details page Protected Items tiles (Comet).
  • Fix layout and clarity issues affecting customers with merged records (multiple services).
  • Fix an issue causing overzealous user-side caching of site assets.
  • Fix cosmetic issue causing dialog backgrounds to display incorrectly for users of some legacy themes.
  • Fix an issue handling replicated account data when both source and replica are being synced with MyClient (Comet).
  • Cosmetic enhancements for the Comet UI theme.

Week ending 2017-04-21

  • (Custom development)
  • Enhancement: Expanded functionality available to users with the Technical Manager role to include the System Notifications log.
  • Enhancement: Added some additional default saved searches for Comet Sources.
  • Fix an issue cleaning up dead account instances (Comet).
  • Cosmetic enhancements for the Comet UI theme.

Week ending 2017-04-28

  • (Custom development)
  • Fix an issue parsing malformed jpeg branding images.
  • Fix an issue causing account quota consumption to display incorrectly (Comet).
  • Fix an issue with default tab selection in some dialogs.
  • Cosmetic enhancements for the Comet UI theme.

Week ending 2017-05-05

  • (Custom development)
  • Enhancement: Can now delete ACB backupsets using the backupset editor.
  • Enhancement: Added ability to specify the reseller office by name when creating Ahsay accounts via the API.
  • Enhancement: Can now bulk update Ahsay v7 accounts.
  • Enhancement: Added a 'Backupsets with schedules only' option to the backup report recipients for a customer.
  • Fix an issue where creating an Ahsay account via the API without a plan would fail.
  • Fix a cosmetic issue with response bars in dialogs.
  • Fix backupset editor background color when using the Comet theme.
  • Fix an issue where saving in the backupset editor could fail to apply the changes.
  • Fix issue where some information was missing from installation summaries for Ahsay v7 reports.
  • Fix a cosmetic issue with Comet thermometer bar spacing.
  • Fix an issue with Comet quotas displaying incorrectly.

Week ending 2017-05-12

  • (Custom development)
  • Enhancement: Can now edit the Comet report email subject.
  • Enhancement: Can now download the Ahsay v7 restore client from the customer detail page.
  • Fixed a cosmetic issue with display of backup summary tooltips for Comet.
  • Fixed an issue where Comet daily report subject would be empty in some cases.
  • Updated the Shadow Protect Connector to version 1.11.1.0.
  • Fixed issue with some Asigra backup types missing and causing errors.
  • Fixed issue with homepage widgets with long text lengths being cut off.

Week ending 2017-05-19

  • (Custom development)
  • Performance improvements to the Ahsay sync engine.
  • Fixed issue where syncs were failing in some cases due to excessive memory usage (Ahsay).
  • Fixed error when trying to view a report when the associated account was missing (Comet).
  • Fixed issue where some companies had no associated reseller office.
  • Fixed issue where the manage account password dialog would require unnecessary scrolling (Ahsay).
  • Fixed issue where password changes were not being applied (Ahsay v7).
  • Fixed issue where viewing large job reports could timeout (Ahsay).
  • Fixed issue where clients with no quota caused errors (Asigra).
  • Fixed issue where Pre-Defined destinations showed with blank names on the customer page (Ahsay).

Week ending 2017-05-26

  • (Custom development)
  • Enhancement: Improve handling of invalid API responses (Ahsay).
  • Enhancement: Log details of error conditions to the system log (Storagecraft).
  • Fixed issue causing accounts to no longer be assigned to a plan (Ahsay).

Week ending 2017-06-02

  • (Custom development)
  • Enhancement: Allow for specification of desired permission group in the create reseller office API.
  • Enhancement: Present more information when unexpected log types are encountered (Ahsay).

Week ending 2017-06-09

  • (Custom development)
  • Enhancement: Improved presentation and full length (non-truncated) messages in tooltips for response header in modern themes.
  • Enhancement: Server version can now be viewed from the customer details page (Comet).
  • Enhancement: Better handling of v7 password errors including during account creation (Ahsay v7).
  • Enhancement: Module quota columns on the view customers page for mobile, Office 365 and MS Exchange (Ahsay).
  • Fix an issue preventing sections of the System Behaviour settings page from appearing in some circumstances.
  • Fix an issue preventing some Manage Servers page columns from appearing.
  • Fix a cosmetic issue with visual cues for suspended users on modern themes (Ahsay).
  • Fix an issue causing the quota bar to be missing in reports to recipients with custom reporting configurations (Ahsay).
  • Fix an issue causing blank schedule types to appear as 'unknown' (Ahsay v7).
  • Fix an issue preventing quotas from being set to '0' (Ahsay).

Week ending 2017-06-16

  • (Custom development)
  • Enhancement: Improved handling of discrepant sets of available timezones when applying bulk changes across a group of v7 and v6 customers (Ahsay).
  • Enhancement: Stability, connectivity and logging improvements for the Connector software (StorageCraft).
  • Enhancement: Improved the behaviour of managed folder pruning (StorageCraft).
  • Fix a cosmetic issue affecting the display of server sync error indicators.
  • Fix an issue causing incorrect presentation of account statistics in the usage graph (Ahsay).

Week ending 2017-06-23

  • (Custom development)
  • Feature: 'Delete account' functionality for Comet customers.
  • Enhancement: Data and quota usage details now visible from the customer list (Comet).
  • Enhancement: Use actual device count in favour of heuristics for v7 servers, since this information is now available via the API (Ahsay v7).
  • Enhancement: New customers and backupsets search filters allowing certain sets of results to only be matched on particular weekdays - particularly useful for complex event handlers (Ahsay).
  • Enhancement: 'Error communicating with StorageCraft connector' event source can now be restricted to connectors assigned to a particular reseller (StorageCraft).
  • Enhancement: Non-technical operators can now view customers (StorageCraft).
  • Enhancement: Context-menu based tagging (including in bulk) for customers on the customer list (Ahsay and Comet).
  • Enhancement: Allow the primary office its operators from unmasking customer passwords (already possible for non-primary offices) (Ahsay).
  • Fix an issue causing post-erasure redirects on dead customer records to go to the customer listing for Ahsay customers, regardless of the product type.
  • Fix an issue encountered trying to render the navigation menu highlight bar when no navigation items are present.
  • Fix a cosmetic issue with visual cues for disabled system operators on modern themes.
  • Fix an issue making bulk modifications to time-zones with certain time-zone selections (Ahsay).

Week ending 2017-06-30

  • (Custom development)
  • Enhancement: Improve the presentation of protected items and storage vaults on the customer details page (Comet).
  • Enhancement: Aggregate status column and filter on the customer list (Comet).
  • Enhancement: Daily on failure report schedule type (Comet).
  • Enhancement: Context-menu edit backup account option on the customer list (Comet).
  • Enhancement: Last job status details for protected items, regardless of server job log retention policy (Comet).
  • Enhancement: Clarify the naming of 'Usage' columns on customer list pages to 'Quota Usage' to avoid confusion (Ahsay and Comet).
  • Enhancement: Display total for the folder size column in the footer of the customer list (StorageCraft).
  • Enhancement: New dashboards search selection option matching all customers/backupsets on the system.
  • Fix an issue preventing event handler triggered backup reports from being sent under certain circumstances.
  • Fix an issue preventing some successful jobs from being recognised as such (Comet).
  • Fix an issue with aggregate status generation (Ahsay v7).

Week ending 2017-07-07

  • (Custom development)
  • Enhancement: StorageCraft errors event handler can now be set to exclude hosted shuttles.
  • Enhancement: Quota bars now show a textual percentage.
  • Fix an issue where a users email could be set to empty.
  • Fix an issue where email reports were still sending for deleted accounts and accounts with no sources (Comet).

Week ending 2017-07-14

  • (Custom development)
  • Enhancement: Added support for negative percentages to 'Customer's total usage changed by percent' and 'Customer's data usage changed by percent' event handlers (Ahsay).
  • Fix issue causing 'Customer's data/total usage changed by percent' event handlers to fail in some situations (Ahsay).
  • Fix issue causing jobs to be assigned to historical records when usernames are recycled (Comet).
  • Fix issue archiving out-of-use data (Comet).
  • Fix issue causing bad redirect after erasing a user (Comet).
  • Fix issue causing new customers to be assigned to the primary office instead of reseller offices in rare cases (Comet).
  • Fix an issue causing sorts on some columns to function unexpectedly.
  • Cosmetic improvements to table rendering.

Week ending 2017-07-21

  • (Custom development)
  • Enhancement: All new and improved setup wizard.
  • Enhancement: New welcome screen.
  • Enhancement: New default MyClient branding images.
  • Enhancement: New installations now default to Graphite theme and multi-modern report style.
  • Enhancement: Visual improvements to Add Server dialog.
  • Enhancement: Visual improvements to Plan editor.
  • Enhancement: Visual improvements to Plan selection page.
  • Enhancement: Visual improvements to the Permissions editor.
  • Enhancement: Visual improvements to vertical tab settings sections and pages titles on Graphite theme.
  • Enhancement: Visual improvements to error pages.
  • Enhancement: New event handler folder icons.
  • Enhancement: Added a module count column to the customer list (Ahsay).
  • Enhancement: Improved customer list usage column names and ordering (AppAssure, StorageCraft).
  • Enhancement: Improved monitoring priority link location (Asigra).
  • Fix issue where number of custom modules enabled could be misrepresented.
  • Fix issue with incorrect positioning of graph Y-Axis labels.
  • Fix issue where tab bar would show in dialogs when no tabs were present.
  • Fix issue where certain site images would not be cached correctly.

Week ending 2017-07-28

  • Feature: Storage Vault editor (Comet).
  • Feature: Devices are now displayed on the customer details page (Comet).
  • Enhancement: Customer details pages now display live connection status for devices (Comet).
  • Enhancement: Comet Protected Items editor updated to support recently added Comet Protected Items types (Comet).
  • Enhancement: Customer list page now displays the number of devices for each customer (Comet).
  • Enhancement: Customer list page now displays the number of protected items and storage vaults for each customer (Comet).
  • Enhancement: Customer list columns 'Protected Data', 'Quota Usage', and 'Device Count' now generate per-page totals in the table footer (Comet).
  • Enhancement: Protected Items on customer details pages now feature icons to indicate type and feature more prominent status indication (Comet).
  • Enhancement: Sped up the closing of dialogs when no additional information is being displayed.
  • Enhancement: Dialogs no longer require the page to scroll back to the top.
  • Fix issue linking the Ahsay v7 Restore client from the Customer Portal (Ahsay v7).
  • Fix issue causing issues rendering quota bars on the 'Modern single customer' report template in some situations (Ahsay).
  • Fix issue causing mail previews on the 'muted' theme to render incorrectly.
  • Fix cosmetic issue causing page contents to shift horizontally when dialogs are opened.
  • Fix cosmetic issues displaying page information in the page header.
  • Cosmetic enhancements to system settings pages to improve readability.

Week ending 2017-08-04

  • Feature: New Protected Items can now be created for a device (Comet).
  • Feature: Protected Items Dashboards (System Settings -> Dashboards) (Comet).
  • Feature: Run custom backups on connected devices (Comet).
  • Feature: Allow backup of user password to be stored at account signup (viewable in backup account settings from the customer details page) (Comet).
  • Enhancement: Restructure customer details area to organise and display protected items per device (Comet).
  • Enhancement: Account for server connectivity issues when displaying device live status on customer details pages (Comet).
  • Enhancement: Customers can now be filtered by plan (Ahsay).
  • Enhancement: Finished jobs with no report yet available will be re-checked until data is available to prevent missing details in email reports (Ahsay v7).
  • Fix issue causing excluded sources to not appear in installation summaries for some users (Ahsay v7).
  • Fix issue preventing plan selection in some cases in the reconfigure plan backup account settings area (Ahsay).
  • Fix issue with extra results appearing for certain bandwidth based filters (Ahsay).
  • Fix issue formatting issue affecting response headers when new account plans are created.

Week ending 2017-08-11

  • Feature: Run scheduled backups on connected devices (Comet).
  • Feature: Event Log (Comet).
  • Enhancement: Protected item objects on customer details page and event log now feature dropdown to filter jobs displayed in the history bar by storage vault (Comet).
  • Enhancement: Primary office can now filter by all plans from the customers page, regardless of assignment of plans in the permissions group (Ahsay).
  • Enhancement: Protected items list column for device name (Comet).
  • Enhancement: Improve navigation and dialog scrolling compatibility for mobile devices.
  • Enhancement: New default theme 'Dusk' (replaces 'Comet' and allows for fully customisable branding).
  • Enhancement: Allow for wider menu sizes to prevent regionalised menu titles being truncated.
  • Fix issue preventing resellers from deleting their sub-resellers.
  • Fix issue affecting CSS caching.
  • A number of cosmetic enhancements for the 'Dusk' theme.

Week ending 2017-08-18

  • Enhancement: Added currency formatting for 'Total Subscription' accounts page column.
  • Enhancement: Improved MyClient theme names.
  • Temporarily prevented backup account changes for CBS v7.13.0.0 servers to workaround Ahsay issue with contacts being deleted.
  • Fix a CSS issue with response messages jumping unexpectedly.
  • Fix issue preventing reports from sending (Comet).
  • Fix issue preventing dashboards from working in certain situations (Comet).

Week ending 2017-08-25

  • (Custom development)
  • Enhancement: Improved menu layout when signing up new customers.
  • Enhancement: Moved Ahsay-specific watchlist settings into the Ahsay settings area.
  • Enhancement: Added ability to retrict reporting based on monotoring priority status.
  • Corrected event log page title and added explanatory text (Comet).
  • Cosmetic enhancements to the sign up page.
  • Cosmetic enhancements to 'Dusk' theme dialogs.
  • Cosmetic enhancements to company notes under 'Dusk' theme.
  • Fix issue where Ahsay specific menu items could show for resellers without relevant users.
  • Fix issue with application of monitoring priority conditions.
  • Fix issue where 'Manage Dashboards' menu item did not show for all users.

Week ending 2017-09-01

  • (Custom development)
  • (Preparation for upcoming features)
  • Enhancement: Current year macro for All Pages footer.
  • Fix an issue causing emails about server/client-side backupset deletions not to be sent in rare cases (Ahsay)
  • Fix an issue causing some menu options to be absent for some users.
  • Fix an issue affecting the rendering of dialog titles.

Week ending 2017-09-08

  • Feature: Save View option for customers (Comet).
  • Feature: Watchlist (Comet).
  • Enhancement: Mini watchlist combines customers of multiple product types (Comet/Ahsay).
  • Fix an issue attempting to resync incomplete jobs for deleted users (Ahsay).
  • Fix an issue causing Ahsay quota information to appear twice in CSV output.
  • Fix an issue causing one-off payments to reappear in invoice summaries.
  • Fix an issue rendering menus on some browsers.
  • Fix an issue causing menu items for unused product types to appear under certain circumstances.
  • Fix an issue rendering navigation elements.
  • Improvements to reliability.
  • Improvements to performance.
  • Cosmetic improvements for the Dusk theme.

Week ending 2017-09-15

  • (Custom development)
  • Implement a workaround for a backup server bug causing contacts to be removed when account changes are made (Ahsay v7.13.x).

Week ending 2017-09-22

  • (Custom development)
  • Cosmetic improvements for the Dusk theme.

Week ending 2017-09-29

  • (Custom development)
  • Feature: Client software downloads (Comet).
  • Enhancement: Recognise additional storage vault types (Comet).
  • Enhancement: Track consecutive status counts for backup jobs (Comet).
  • Fix an issue displaying leads.
  • Fix an issue exporting leads.
  • Fix an issue importing leads.
  • Fix an issue displaying installation summary seedload inputs.
  • Fix an issue with orphaned backupset show/hide functionality (Asigra).
  • Fix an issue syncing data for orphaned backupsets (Asigra).
  • Fix an issue with multilingual error response encoding.
  • Improvements to CSS browser caching.
  • Improvements to security.
  • Improvements to performance.
  • Cosmetic improvements for the Dusk theme.
  • Cosmetic improvements for the Customer Details page.
  • Cosmetic improvements for better semantic separation of Customer Details page elements.

Week ending 2017-10-06

  • Feature: Monitoring priorities (Comet).
  • Feature: Download all company and backupset notes to CSV (via System Maintenance).
  • Feature: Re-send report (Comet).
  • Enhancement: Allow all protected items page columns to be toggled (Comet).
  • Enhancement: Filters for monitoring priorities, consecutive status, and last ran dates (Comet).
  • Enhancement: Events to address backupjobs completing with missing reports (Ahsay v7.x).
  • Fix an issue with sending Comet reports in some circumstances.
  • Fix an issue causing server login link to be missing (Ahsay).
  • Fix an issue with watchlist add/remove functionality (Ahsay).
  • Fix an issue accessing client downloads from the customer details page (Ahsay).
  • Fix an issue matching some status types when filtering by status type on the protected items page (Comet).
  • Fix an issue displaying arrow indicators in some email report templates.
  • Improvements to presentation of cancelled jobs (Comet).
  • Improvements to mouseover behaviour for hover popups.
  • Cosmetic improvements for table selections.
  • Cosmetic improvements for action buttons.

Week ending 2017-10-13

  • (Custom development)
  • Fix an issue with page layout.
  • Fix an issue with permissions application.

Week ending 2017-10-20

  • Enhancement: Stored bytes column for customers to show total storage vault data (Comet).
  • Fix an issue causing accounts to appear as online when previously associated devices are online on another account (Comet).
  • Improvements to protected item status handling and display (Comet).
  • Improvements to image rendering in some cases.
  • Cosmetic improvements for the Dusk theme.
  • Cosmetic improvements for the Comet event log.

Week ending 2017-10-27

  • (Custom development)
  • Improvements to display of customer agreement information during signup when no agreement has been set.
  • Improvements to reliability.
  • Cosmetic improvements for the Dusk theme.
  • Cosmetic improvements to browser image rendering behaviour.
  • Updated Comet protected item and storage vault editors to support latest Comet server changes.

Week ending 2017-11-03

  • Feature: Track replication state (Hyper-V).
  • Enhancement: Column and filter for number of protected item schedules (Comet).
  • Fix an issue showing hidden backupsets on the watchlist (Ahsay).
  • Fix an issue preventing sync tasks from being processed in certain cases (Ahsay).
  • Improvents to support for Mobile and Cloud File backupset types (Ahsay).
  • Updated Comet protected item and storage vault editors to support latest Comet server changes.

Week ending 2017-11-10

  • (Custom development)
  • Enhancement: Expand information shown for replication states (Hyper-V).
  • Fix an issue displaying backupset statistics (Ahsay v7.x).
  • Fix an issue retrieving destination statistics (Ahsay v7.x).
  • Improvements to sync process performance (Ahsay v7.x).

Week ending 2017-11-17

  • (Custom development)
  • Fix an issue preventing reseller overrides for installation summary text templates from being set.
  • Fix an issue saving changes to protected items and storage vaults for some browsers (Comet).
  • Fix an issue synchronising destinations in certain cases (Ahsay v7.x).
  • Fix an issue saving contacts when some information is ommitted (Ahsay v7.x).
  • Cosmetic improvements for the Dusk theme.

Week ending 2017-11-24

  • Feature: New report type 'grid', and report types now selectable with previous report type available as 'list' (Comet).
  • Feature: System setting for default report type (Comet).
  • Fix a number of issues impacting Internet Explorer support from version 8 onwards.
  • Improvements to reliability.

Week ending 2017-12-01

  • (Custom development)
  • Improvements to device live status feedback (Comet).
  • Improvements to structure and layout of various system settings.

Week ending 2017-12-08

  • (Custom development)
  • Feature: External customer reports (Comet)
  • Feature: API exports for accounts
  • Improvements to handling of branding resources for modern themes.

Week ending 2017-12-15

  • (Custom development)
  • Feature: Track and display data aggregates for user home commitment (Ahsay).
  • Improvements to reliability of DNS resolution in various contexts.

Week ending 2017-12-22

  • Improvements to account security.

Week ending 2017-12-29

  • No changes this week.

Week ending 2018-01-05

  • No changes this week.

Week ending 2018-01-12

  • (Custom development)
  • Feature: Auto-updater for self hosted installations.

Week ending 2018-01-19

  • (Custom development)
  • Improvements to data structure and feature integration (Comet).

Week ending 2018-01-26

  • (Custom development)
  • Feature: API for retrieval of Asigra customer information.
  • Fix an issue with using duplicate usernames during signup (Ahsay).

Week ending 2018-02-02

  • (Custom development)
  • Improvements to PDF rendering.
  • Improvements to installation summary content and content generation (Ahsay v7).

Week ending 2018-02-09

  • (Custom development)
  • Enhancement: Trial status event for logging purposes and to allow for event actions to be performed when trial status is changed.
  • Fix an issue causing deselected sources to appear twice in installation summaries (Ahsay v7).
  • Improvements to installation summary appearance and layout.

Week ending 2018-02-16

  • (Custom development)
  • Fix an issue causing excess caching of reports (Comet).
  • Improvements to reliability and capabilities of report mailer (Comet).

Week ending 2018-02-23

  • Feature: Per-backupset destinations page (Ahsay v7).
  • Enhancement: New customers export option for MyClient API (Asigra).
  • Enhancement: System Notifications log event and event handler source event for protected item creation (Comet).
  • Fix an issue parsing weekly schedules for installation summaries (Ahsay v7).
  • Fix an issue causing duplicate alert emails to be sent on backupset deletion (Ahsay).
  • Fix an issue displaying group icons for event handler groups on legacy themes.
  • Fix an issue with the height of email previews on legacy themes.

Week ending 2018-03-02

  • Enhancement: Type filter for the protected items page (Comet).
  • Enhancement: UI toggle buttons for grid/list mode.
  • Fix an issue causing icons not to render in some situations.
  • Fix an issue causing backupset statistics to occasionally be precluded from the usage grid (Ahsay).
  • Fix an issue causing API fallbacks not to engage in particular circumstances (Ahsay v7).
  • Fix an issue calculating data and retention file counts in compatibility fallback cases (Ahsay).

Week ending 2018-03-09

  • (Custom development)
  • Enhancement: Modernised backup job reports (Comet).
  • Fix an issue displaying some data points in backup job reports (Comet).

Week ending 2018-03-16

  • Feature: Event handler action to send a customer report using a given template (Ahsay).
  • Enhancement: Account deletions and backupset deletions are now permitted via separate permission options.
  • Enhancement: Protocol and port (non-standard ports) now visible for hosts on the Manage Servers page.
  • Enhancement: Macro for company names in installation summary agreements (Ahsay).
  • Enhancement: Additional customer details 'add service' option for adding new backup accounts under existing profiles (Comet).
  • Fix an issue causing oversized branding images in reports to capable of covering up report content.
  • Fix an issue preventing some users from editing monitoring priorities (Comet).
  • Fix an issue causing module quotas to display when parent module is hidden during signup (Ahsay v7).

Week ending 2018-03-23

  • Fix an issue causing incorrect version dependent module options to appear under certain circumstances (Ahsay).

Week ending 2018-03-30

  • Enhancement: Contacts management reimplemented to improve support for complex data and MyClient/server synchronicity (Ahsay v7).
  • Enhancement: Significant improvements to internal API request handling to address extremely large (multi-hundred MB) responses (Ahsay v7).
  • Fix an issue causing Asigra backupsets with filtered statuses to not calculate concurrent status values correctly.

Week ending 2018-04-06

  • Enhancement: Backupset file browser now supports browsing files for historical backupjobs (Ahsay v6).
  • Enhancement: Display current system time in local timezone in the internationalisation settings for reference and confirmation.
  • Fix an issue causing deleted backupsets to be re-processed as deleted when manual profile refreshes are initiated.
  • Improvements to page-load efficiency of the backupset file browser.

Week ending 2018-04-13

  • Enhancement: Add contextual information to quick-search results, and corresponding settings toggle to disable this functionality if not desired.
  • Enhancement: Expand navigation bar quick-search results to include more customers (Comet).
  • Enhancement: Add customer name columns to the customers page (Ahsay).
  • Enhancement: Add 'Date created' column for the View Accounts page.
  • Fix an issue with the event log default query (Asigra).
  • Fix an issue preventing generation of some UI elements in rare cases (Comet).
  • Fix an issue with missing customer names in submitted tickets when the ticket system is disabled and email fallback is used (Ahsay).
  • Fix an issue causing storage vault detail tooltips to fail to load on the protected items page (Comet).
  • Improvements to visual consistency for legacy themes.

Week ending 2018-04-20

  • Feature: Uncompressed quota usage bar (can be forced as only visible quota bar by restricting compressed usage visiblity in permission group) (Ahsay).
  • Enhancement: Restrict display of quick-search contextual data to situations in which matches are found for multiple record types.
  • Enhancement: Display alterations for quick-search results to allow more data to be visible and prevent truncation.
  • Enhancement: All columns on the jobs page can now be toggled (Comet).
  • Fix an issue causing the default timezone for a plan to not be automatically selected during signup (Ahsay).
  • Fix an issue causing some text to have the wrong color in some browsers.

Week ending 2018-04-27

  • Fix an issue displaying some UI elements in high DPI display modes.

Week ending 2018-05-04

  • Feature: Permission group setting to control the ability for resellers to edit customer names.
  • Feature: System setting to control whether customers can modify their name field in the customer portal.
  • Fix a cosmetic issue with form layouts.

Week ending 2018-05-11

  • No changes this week.

Week ending 2018-05-18

  • No changes this week.

Week ending 2018-05-25

  • No changes this week.

Week ending 2018-06-01

  • Enhancement: Improved French translation.
  • Enhancement: First/Last name columns for customers on the backupsets page (Ahsay).
  • Fix an issue preventing the restore client from being linked correctly in the customer portal and on the customer detail area (Ahsay v7.15+).
  • Stability improvements.

Week ending 2018-06-08

  • Enhancement: Support for the Open Direct module (Ahsay v7).
  • Enhancement: Improved support for the Mobile and Office 365 Mail modules (Ahsay v7).
  • Enhancement: Show type information for destinations on the usage grid (Ahsay v7).
  • Fix an issue with macro replacements in some translations.
  • Fix an issue displaying individual backupset details in reports in which some backupsets are hidden (Ahsay).
  • Cosmetic improvements to data restore functionality (Ahsay).
  • Quality of life improvements for two factor authentication.

Week ending 2018-06-15

  • Enhancement: Visual overhaul for the customer portal interface (Ahsay).
  • Fix some issues adding and modifying servers (MSX).

Week ending 2018-06-22

  • Enhancement: Improve support for Hyper-V protected items (Comet).
  • Fix issues applying backup account changes due to introduction of new APIs (Ahsay v7.15.6.38+).
  • Fix issues interacting with per-module options in the price formula editor (Ahsay).
  • Fix issue in which converting trial users to paid does not also address the suspension date for the account (Ahsay v7).

Week ending 2018-06-29

  • No changes this week.

Week ending 2018-07-06

  • Feature: System setting to show backupsets failing monitoring priority with 'warning' status in scheduled reports (Ahsay).
  • Enhancement: HTTP basic auth support for server communications (MSX).
  • Enhancement: Terminology improvements (MSX).
  • Enhancement: Improved reseller support (MSX).
  • Enhancement: Contextually improved clarity of per-product terminology on the Manage System Users page.
  • Cosmetic improvements to user and data elements (MSX).

Week ending 2018-07-13

  • Enhancement: Manage System Users page reseller account totals (MSX/Comet).
  • Enhancement: Total/summary values for users/items/jobs (MSX).
  • Fix issue allowing quick-search results list to populate after login when two factor authentication step incomplete.
  • Fix issues making time zone conversions for a limited number of time zones (Ahsay).

Week ending 2018-07-20

  • Feature: Per-destination quota support (Ahsay v7.15.6.38+).
  • Enhancement: Add 'View customer' shortcuts to Manage System Users page (MSX/Comet).
  • Enhancement: Add additional metadata to customer details page (MSX).
  • Fix issue displaying special characters in dialog titles in some translations.

Week ending 2018-07-27

  • Fix permissions issue caused by unrelated destinations when making quota changes (Ahsay v7.15.6.38+).
  • Fix visibility of unavailable/unusable destination quotas (Ahsay v7.15.6.38+).
  • Fix an issue causing aggregate quota to not be updated when no quotas set or available (Ahsay v7.15.6.38+).
  • Cosmetic improvements and assistive details for per-destination quotas (Ahsay v7.15.6.38+).

Week ending 2018-08-03

  • Feature: Reseller 'Total storage' column showing cumulative storage for a reseller across all supported product types (Comet/Ahsay/MSX/Asigra/StorageCraft/AppAssure).
  • Reliability improvements.

Week ending 2018-08-10

  • No changes this week.

Week ending 2018-08-17

  • No changes this week.

Week ending 2018-08-24

  • Feature: Ability to customise SMTP server message dispatch rates and timeout thresholds.
  • Fix an issue utilising monitoring priority search filters (Comet).
  • Fix an issue with higher-level report style/frequency overrides being ignored in some cases (Ahsay).
  • Fix a cosmetic issue causing mini watchlist items to display individual scrollbars in certain circumstances (Ahsay/Comet).
  • Fix an issue with (non-functional) report links being displayed to operators with insufficient permissions to view reports (Ahsay).
  • Cosmetic improvements.

Week ending 2018-08-31

  • Feature: Unified customers page (MSX+Comet/Ahsay).
  • Enhancement: Homepage widgets (MSX).
  • Enhancement: Homepage reseller statistics (MSX).
  • Enhancement: Add server name to customer details area (MSX).

Week ending 2018-09-07

  • Feature: Read-only backupset summary view for currently incompatible backupset types (Ahsay v7+).
  • Enhancement: Show encryption type for backupsets, and allow backupset list filtering by encryption status (Ahsay).
  • Enhancement: Reseller details page quota summary (MSX).
  • Fix an issue causing custom billing properties to be incorrectly displayed in some cases.
  • Fix an issue causing some retention settings to be displayed incorrectly in search results (Ahsay v7+).
  • Default text improvements to prevent confusion regarding the usage of Linux clients (Ahsay).
  • Default text improvements to backupset-related settings summary in installation summaries (Ahsay).

Week ending 2018-09-14

  • Enhancement: Consecutive status filters for protected items (Comet).
  • Efficiency improvements when loading unified customers page (MSX+Comet/Ahsay).
  • Fix issues surrounding various edge cases when filtering by last job status (Comet).

Week ending 2018-09-21

  • Enhancement: Per destination quota bars on customer details pages (Ahsay v7).
  • Enhancement: Servers column for the customer list (Comet).
  • Fix an issue affecting destination data usage statistics (Ahsay v7).

Week ending 2018-09-28

  • Enhancement: Return ability to edit unused destination quotas, with caveats communicated clearly (Ahsay v7).
  • Enhancement: Worst-case quota now displayed for customer list quota usage statistic in multi-quota scenarios (Ahsay v7).
  • Enhancement: Permission-group level restrictions for the ability to configure customer report recipients (Ahsay).
  • Enhancement: CSV export options for unified customer page and customers page (MSX).
  • Efficiency improvements.
  • Fix an issue causing API requests to be made for deleted users (Ahsay v7).
  • Fix an issue causing quota below actual usage errors in multi-destination scenarios (Ahsay v7).
  • Switch to live statistics retrieval for destinations on customer details pages (Ahsay v7).
  • Cosmetic improvements for legacy themes.

Week ending 2018-10-05

  • Feature: Reseller reports (Comet).
  • Enhancement: Show related devices for jobs on the jobs list (Comet).
  • Enhancement: Restricted quota list support for per-destination quotas (Ahsay v7).
  • Fix issues surrounding server timezones (Ahsay v7).
  • Improvements to user trial status display and configurability (Ahsay).
  • Cosmetic improvements to make quota bars across the interface more consistent.

Week ending 2018-10-12

  • No changes this week.

Week ending 2018-10-19

  • Enhancement: Support for new QNAP module (Ahsay v7).
  • Improved quality of visual assets.

Week ending 2018-10-26

  • Fix an issue preventing system settings changes from being applied (CloudView).

Week ending 2018-11-02

  • Fix an issue loading jobs from graph widgets on the day daylight savings is reverted in the system timezone.

Week ending 2018-11-09

  • Resolve quota-related issues when adding new users to servers with policy restrictions on certain destination types (Ahsay v7).
  • Fix plan-reassignment failure when changing plans for users on servers with policy restrictions on certain destination types (Ahsay v7).
  • Hide details for unused product types on the Manage System Users page.
  • Cosmetic improvements.

Week ending 2018-11-16

  • Enhancement: Support for new status code (Ahsay v7).
  • Security improvements.

Week ending 2018-11-23

  • Enhancement: Improved tag support for the customer list (Comet).
  • Fix an issue displaying (non-functional) tag-related options for operators with insufficient permissions.